Clegg Gifford Reviews

Name: Clegg Gifford
Address: 100 Kings Road, Brentwood, Essex
Rating: 4.47

4.5 Rating 1,163 Reviews

88 %

of reviewers recommend Clegg Gifford

Company Reviews

Metrics

Info

4.5

Based on 1,163 reviews

Shipping & Delivery
Delivery Methods	Postal Service
On-time Delivery	Greater than 88%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

About Clegg Gifford:

Clegg Gifford is a respected Lloyd’s broker with a national reach, proudly serving clients since 1968.

We bring decades of experience in the motor trade sector, paired with a client-first approach to insurance.

We’d love to hear from you! Your reviews help us grow and improve, so please share your experience.

If something hasn’t met your expectations, please contact us at complaints@cginsurance.com— we’re here to help and committed to finding a solution.

Your satisfaction means everything to us!

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Clegg Gifford 5 star review on 15th July 2021

Gulzar Hussain

Clegg Gifford 5 star review on 24th June 2020

Darron From Get It Gone Waste Disposal And Recycling

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Emailed change off reg numbers on two vehicle Recieved confirmation the following day from Serena How it should be Thank You Kind regards Alan Mclaughlin”

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Posted 1 week ago

Hi Alan, Thank you for your wonderful feedback! We’re glad to hear that Serena was able to assist you promptly with your vehicle registration changes. Your satisfaction is our priority, and we appreciate your kind words. If you need any further assistance, don’t hesitate to reach out!

Posted 1 week ago

“Thank Kelly kendal excellent customer service”

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Posted 3 weeks ago

Hi Thank you for your fantastic review! We’re thrilled you had a great experience with our insurance services. If you ever need further assistance, feel free to contact us. We look forward to hearing from you again!

Posted 2 weeks ago

“Rubbish over priced go up all the time”

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Posted 1 month ago

Hi Lee, We’re sorry to hear that you're feeling this way about our pricing. We understand how frustrating it can be when costs rise. Your feedback is invaluable and we’ll certainly take it into account as we strive to improve our services.

Posted 1 month ago

“Every single year, my insurance goes up by 3 400 pounds.I ve been with this company for 7 years now 10 years, no claims yet my insurance goes up every year.Absolutely disgusting.I feel like this company rips you off”

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Posted 1 month ago

Hi, We’re truly sorry to hear about your frustrations with the rising insurance costs. We understand how this can be very frustrating, especially after being a loyal customer for so long. Your feedback is important to us and we will use this to try and drive improvement.

Posted 1 month ago

“serena horsewell deals with all my requests very fast nothing is ever a problem i would reccomend her services always im 100% a very happy customer”

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Posted 1 month ago

Hi, Thank you for your fantastic review! We’re thrilled you had a great experience with our insurance services. If you ever need further assistance, feel free to contact us. We look forward to hearing from you again!

Posted 1 month ago

“I’m now in my second year with this company and few months ago renewed my policy. Because of my situation, I often need to make changes or upgrades, and I sometimes have lots of questions. Every time I call, the staff are always polite, helpful, and patient, no matter how many questions I ask. They’ve made the whole process easy and stress-free, and I really appreciate their professionalism. Very happy with the service!”

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Posted 1 month ago

Hi Armin, Thank you for your glowing review! We’re delighted to hear that our team has been able to assist you with your policy changes and questions. Your appreciation of our professionalism means a lot to us. If you need anything else, don’t hesitate to reach out. We’re here for you!

Posted 1 month ago

“Answers to questions in no time at all, good information given. Instructions from me sorted straight away.”

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Posted 1 month ago

Hi Tony, Thank you for your fantastic review! We’re thrilled you had a great experience with our insurance services. If you ever need further assistance, feel free to contact us. We look forward to hearing from you again!

Posted 1 month ago

“Clegg Gifford has proved to be excellent for the 4 years I have been using them with a special mention for Serena Horsewell who always replies super-quickly and has always sorted out anything that needs doing - recommended”

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Posted 2 months ago

Hi Matt, Thank you for your fantastic review! We’re thrilled you had a great experience with our insurance services. If you ever need further assistance, feel free to contact us. We look forward to hearing from you again!

Posted 1 month ago

“I want to add my best wishes with all staff especially Serena Horsewell reply always so quick. Definitely recommend for business. Keep it up Regards Tahir Car sales Mr Gulzar Hussain Oldham OL8 4LY”

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Posted 2 months ago

Hi Gulzar, Thank you for your fantastic review! We’re thrilled you had a great experience with our insurance services. If you ever need further assistance, feel free to contact us. We look forward to hearing from you again!

Posted 2 months ago

“Having had a Private Hire policy with CG for a number of years though it's time I write a review and say how happy I am with there service. Just recently I had to switch policy from one car to another and Kelly K took care of everything, she made it a swift process even changing over my breakdown cover aswell as my insurance all in one 5min phone call and my new documents was in my inbox in no time. many thanks 👍”

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Posted 2 months ago

Hi Carl, Thank you so much for your wonderful review! We're delighted to hear that Kelly made the policy switch so effortless for you. Your satisfaction means a lot to us, and we're here to assist you anytime you need help. Thanks again for choosing Clegg Gifford!

Posted 2 months ago

“Very good and quick response of Kelly Kendall and very helpful thanks”

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Posted 2 months ago

Hi John, Thank you for your fantastic review! We’re thrilled you had a great experience with our insurance services. If you ever need further assistance, feel free to contact us. We look forward to hearing from you again!

Posted 2 months ago

“I've been having trouble with the portal so I contacted Serena Horsewell and she sorted it out for me. Very efficient and helpful person. She added the vehicle for me.”

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Posted 2 months ago

Hi Susan, Thank you for the wonderful review! We're delighted to hear that Serena was able to assist you efficiently with the portal issues. Your kind words are greatly appreciated, and we're always here to help with any further needs you may have!

Posted 2 months ago

“Hi Kelly. Thanks for the prompt service today as it was very much appreciated. Mark.”

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Posted 3 months ago

Hi Mark, Thank you for your fantastic review! We’re thrilled you had a great experience with our insurance services. If you ever need further assistance, feel free to contact us. We look forward to hearing from you again!

Posted 3 months ago

“Very happy with Serena horsewell from clegg Gifford she is very nice and respond every fast”

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Posted 3 months ago

Hi William, Thank you for your fantastic feedback! We’re so glad to hear that Serena provided you with prompt and friendly service. Your satisfaction is our priority, and we’re always here to help!

Posted 3 months ago

“Messaged Serena Horsewell to make some vehicle changes and within 5 mins she had replied to confirm that they had been done. Excellent service.”

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Posted 4 months ago

Hi Shaun, Thank you for your fantastic review! We’re thrilled you had a great experience with our colleague. If you ever need further assistance, feel free to contact us. We look forward to hearing from you again!

Posted 4 months ago

“messaged Clegg Gifford to add vehicle to mid with in 5 mins had a response from Serena Horsewell saying all done very happy with the quick response”

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Posted 4 months ago

Hi Chris, Thank you for your wonderful review! We’re so pleased to hear that Serena was able to assist you quickly and effectively. Your satisfaction means the world to us! If you need anything else, just let us know.

Posted 4 months ago

“Serena Porter one of the most helpful person at Clegg Clifford, yet very professional and proactive, always there to help just a few clicks away.. 5* customer service. Thank you always”

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Posted 4 months ago

Hi J Miah, Thank you so much for your wonderful review! We’re delighted to hear that Serena provided you with exceptional service. If you ever need assistance again, just reach out—we’re always here to help!

Posted 4 months ago

“Jag was very helpful and instantly tried to resolve my problem even though it was not his department, once resolve he called me back to let me know the news. Top man !! Thanks to Jag 👍”

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Posted 4 months ago

Hi Tim, Thank you for your fantastic review! We’re thrilled you had a great experience with our colleague. If you ever need further assistance, feel free to contact us. We look forward to hearing from you again!

Posted 4 months ago

“Been with these 2 years never once missed a payment yet they carnt renew my insurance cos I don't have a Purchase receipt for i vehicle i have had over 4 years company is a joke never once broke the rules done everything by the book 😡 yer they just won't even listen or explain anything”

Helpful Report

Posted 6 months ago

Hi James, We’re sorry to hear about your experience with our service. This isn’t the standard we strive for. Please contact us at complaints@cginsurance.com, so we can address the issue for you. We value your feedback and aim to improve.

Posted 6 months ago

“Lorraine it’s such a good help I give her 10 out of 10 with their patients such a lovely woman to talk to and har help”

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Posted 6 months ago

Clegg Gifford is rated 4.5 based on 1,163 reviews