Clegg Gifford Reviews

Name: Clegg Gifford
Address: 100 Kings Road, Brentwood, Essex
Rating: 4.47

4.5 Rating 1,163 Reviews

88 %

of reviewers recommend Clegg Gifford

Company Reviews

Metrics

Info

4.5

Based on 1,163 reviews

Shipping & Delivery
Delivery Methods	Postal Service
On-time Delivery	Greater than 88%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

About Clegg Gifford:

Clegg Gifford is a respected Lloyd’s broker with a national reach, proudly serving clients since 1968.

We bring decades of experience in the motor trade sector, paired with a client-first approach to insurance.

We’d love to hear from you! Your reviews help us grow and improve, so please share your experience.

If something hasn’t met your expectations, please contact us at complaints@cginsurance.com— we’re here to help and committed to finding a solution.

Your satisfaction means everything to us!

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Clegg Gifford 5 star review on 15th July 2021

Gulzar Hussain

Clegg Gifford 5 star review on 24th June 2020

Darron From Get It Gone Waste Disposal And Recycling

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I rang today and asked for a quote to extend my cover, the call handler put me on hold, came back with a price which I checked, rang back, confirmed price and paid. I then received another call informing that they’d made a mistake and if I wanted the same cover I needed to pay an extra £300! I’ve been using Clegg Gifford for years and was willing to put up with waiting on the phone for 15 minutes + to speak to someone no more, they are not fit for purpose! I’ll go directly to Tradex”

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Posted 6 years ago

“No one answers the phones”

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Posted 6 years ago

“Shocking company. Nobody answers the phone,and then you either get someone thick or rude,ive spent £18 thousand pounds the last two years and I cant even change a vehicle on my motor trade policy.”

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Posted 6 years ago

“Designed by fault insurance. Not in favour of customer. Quotes are pointless as once you accept they analyse your circumstances and target the negatives and invoice extras.(honesty gets you nowhere) Then they never answer promptly. The amount they invoiced me extra was an instant figure. The amount owed to cancel was not. Once they rang back the next day to inform me of my cancellation amount it was half it should be, once challenged it took another day. They cancelled the policy immediately once I said I no longer required it as it was now more than my previous policy haha. Anyway 1 week later still no credit !!! All 1 way. WARNING DO NOT USE. TERRIBLE SERVICE.”

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Posted 6 years ago

“TERRIBLE!!!!”

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Posted 6 years ago

Good Afternoon, Apologies for the dissatisfaction you have experienced. If the matter remains out standing, please can you provide us with more information (name, email, address and policy number) this will allow us to assist you further. Kind Regards.

Posted 6 years ago

“awful service, impossible to get through on the phone, still waiting on my renewal paperwork from april and have just noticed that a car I requested to be added to the mid has not been, luckily I have noticed before being pulled over or involved in an accident.... absolute waste of time company, will not be renewing come next april”

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Posted 6 years ago

“AVOID AVOID AVOID AVOID - I am only giving one star because it does not let me have the option to put no stars. Please do not go with this company, I am putting this as a warning as the minute you do I can guarantee that you will be on here writing the same as me. If you live in the Channel Islands shop around because our insurance is really good and if you find a low quote all the other companies will beat it. The attitude of these staff members is disgraceful, no one cares about you or even cares a little bit to help you. You are transferred through without any warnings, if you get put through to the wrong department Harry will have a massive go at you because of his fellow staff members mistake. Harry is also now my post man as a letter which he claims was sent out 6 weeks ago got delivered to me. Chris Neil (can be found on facebook) works for Clegg Gifford but now goes under the name European insurance. He also used to work in the shop when it was over here. They will only tell you after 3 days on the phone to them that this is the person that you need to get in touch with. No one told me this until 1 hour before everything closes on a Friday afternoon. THANK YOU This company is just a pure disgrace, you can find much cheaper online or with your local companies. I can only wish someone told me this when I went and got insured by them. Employees of this company are disgraceful and need to be put on courses of how to have simple manners. I will continue to complain about this company and warn every other person of them. Jersey is an incredibly small island and word gets around fast. You are a disgrace. I record all of my phone calls - I will share these on your facebook page and then post the link back here. At the beginning of writing this I got on the phone to Ross Gower - I now am paying insurance £100 cheaper and got my temp insurance disc. Clegg Gifford - Email me, call me. Id love to chat about this (of course don't over do yourself and get back to me in a timely manner someone might have a heart attack!)”

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Posted 6 years ago

“Absolutely worst ever insurance company ever Will never answer the call in there Wakefield branch been ringing since the morning 24/6/19 Just got intouch to be told sorry all our screens are full we are in a middle of another policy please email us Like wt the hell!!😡😡 Then to be told I’m rude and that she can’t do anything They willing to take £5000 from me to get traders policy but never there to help me when I need it Will definitely never use this company again and all those who seem to get the same issue stay away from this company Gonna you tube upload this conversation recording so that others know how this company operates😡😡😡”

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Posted 6 years ago

“Overall happy with the service when I can contact the team, tried every office in the UK today and no answer. How this company is still in business surprises me!”

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Posted 6 years ago

“Bad customer service. Phones took too long to answer.”

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Posted 6 years ago

“No-one answers the phone. I was on hold for so long my phone battery gave up! Meantime my new insurer wants proof of NCB. AVOID!!”

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Posted 6 years ago

“Despite several emails and phone calls, I have yet to receive proof of my no claims bonus for my new insurer. I had tried to contact Clegg Gifford to enquire about renewal but got no reply.”

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Posted 6 years ago

“Exceptionally poor customer service. Public and Employers policy up for renewal. Received a very brief and informal email. Tried to phone - no ones answers. Answered email asking for some one to phone me as I had some queries, received another email with my renewal quote. How I could be quoted I don't know as they didn't know what queries/changes to the policy I had. Sent a reply email only to receive an out of office until well past my renewal date. Not sure what I'm supposed to do, as I can't contact by phone or email. Therefore gone elsewhere.”

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Posted 6 years ago

“takes forever to get through on the phone which says to me they do not care so AVOID”

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Posted 6 years ago

“Worst service ever. Renewed my insurance but I'm thinking I should not have. It's been 7 days and still no email of documents and cars are not mid list. You will be waiting over 30 mins and still no answer. When they do answer they transfer to someone else, and no answer. They are happy to take your money but no service to back it up.”

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Posted 6 years ago

“TERRIBLE! 3 people couldn't give me a quote. Then the number I was emailed- nobody answers! AVOID!”

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Posted 6 years ago

“very poor customer service. unable to get through on the phone”

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Posted 6 years ago

“When online on Friday 05-04-2019 and filled in form for a quote. They sent me a email saying they would contact me on Monday 08-04-2019 (no time slot) I'm still waiting. Just found these reviews and glad now I they didn't follow up. If they are this slow giving you a quote how fast would they be if you had a problem or needed to claim.”

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Posted 6 years ago

“Received email saying they would call me back within 24hrs but that’s well gone No wonder people question about giving them money for insurance when if I had a issue I would not be able to get hold of them”

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Posted 6 years ago

“Took 2 days constantly ringing before someone finally answered, still unable to get any reply from them”

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Posted 6 years ago

Clegg Gifford is rated 4.5 based on 1,163 reviews