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Clegg Gifford Reviews

4.5 Rating 1,067 Reviews

88 %

of reviewers recommend Clegg Gifford

Company Reviews

4.5

Based on 1,067 reviews


Shipping & Delivery
Delivery Methods	Postal Service
On-time Delivery	Greater than 94%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

About Clegg Gifford:

Clegg Gifford was founded in 1968 as a general insurance broker, which later evolved into a Lloyd's broker.

Where we are today - Today CG maintains a broad spectrum of both personal and commercial insurance products and is a well-known broker in the UK Insurance Industry, with a national clientele and a heritage in the motor trade.

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Clegg Gifford 5 star review on 15th July 2021

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Bad customer service. Phones took too long to answer.”

Posted 4 years ago

“No-one answers the phone. I was on hold for so long my phone battery gave up! Meantime my new insurer wants proof of NCB. AVOID!!”

Posted 4 years ago

“Despite several emails and phone calls, I have yet to receive proof of my no claims bonus for my new insurer. I had tried to contact Clegg Gifford to enquire about renewal but got no reply.”

Posted 5 years ago

“Exceptionally poor customer service. Public and Employers policy up for renewal. Received a very brief and informal email. Tried to phone - no ones answers. Answered email asking for some one to phone me as I had some queries, received another email with my renewal quote. How I could be quoted I don't know as they didn't know what queries/changes to the policy I had. Sent a reply email only to receive an out of office until well past my renewal date. Not sure what I'm supposed to do, as I can't contact by phone or email. Therefore gone elsewhere.”

Posted 5 years ago

“takes forever to get through on the phone which says to me they do not care so AVOID”

Posted 5 years ago

“Worst service ever. Renewed my insurance but I'm thinking I should not have. It's been 7 days and still no email of documents and cars are not mid list. You will be waiting over 30 mins and still no answer. When they do answer they transfer to someone else, and no answer. They are happy to take your money but no service to back it up.”

Posted 5 years ago

“TERRIBLE! 3 people couldn't give me a quote. Then the number I was emailed- nobody answers! AVOID!”

Posted 5 years ago

“very poor customer service. unable to get through on the phone”

Posted 5 years ago

“When online on Friday 05-04-2019 and filled in form for a quote. They sent me a email saying they would contact me on Monday 08-04-2019 (no time slot) I'm still waiting. Just found these reviews and glad now I they didn't follow up. If they are this slow giving you a quote how fast would they be if you had a problem or needed to claim.”

Posted 5 years ago

“Received email saying they would call me back within 24hrs but that’s well gone No wonder people question about giving them money for insurance when if I had a issue I would not be able to get hold of them”

Posted 5 years ago

“Took 2 days constantly ringing before someone finally answered, still unable to get any reply from them”

Posted 5 years ago

“been trying for 2 hours to add a van to my policey no answer on the phone any department”

Posted 5 years ago

“E”

Posted 5 years ago

“Been with these for 3 years this year want to charge me £5000 it’s a joke”

Posted 5 years ago

“Stay away. They haven't deserve any stars bunch of ......”

Posted 5 years ago

“I renewed my policy with them & after 2 weeks of chasing my documents I find that someone else was named on the policy & not myself, finally get policy emailed to me & it’s only got 1 vehicle listed so I’ve 9 that arnt & parked on the road illegally, not impressed at all”

Posted 5 years ago

“Utterly appalling service from a raft of associated companies. Clegg Gifford and Tradex and Westminster Insurance. I have spent four months being passes from one clown to another, Alais-Hannah-Keiron-Kerryann-Lee Perior- and Uncle Tom Cobbley- from pillar to post. Attempting to discover if my clent, following a fatal accident in his taxi, was due a death payment. Then they wanted me to contact Kiindertons, another pathetic stalling tactic, and finally it's a company called Armour Risk, who guess what will not answer emails or phone calls. They don't deserve one star, and I am totally disgusted with the whole circus. I would advise never to use Clegg Gifford or Tradex.”

Posted 5 years ago

“Awful service, the positive reviews must be paid bribes. Over a month to get a response on an additional driver. If you call you're lucky to get through to anyone at all let alone the correct department, after waiting over an hour on hold. I'd avoid if I could, however being a broker sometimes there is no option but to deal with this 'company' (use company in the loosest term possible, more like clowns).”

Posted 5 years ago

“You take forever on everything, try do your work quicker, you are not efficient at all.”

Posted 5 years ago

“I have been on waiting for someone to contact me back for 3 days and heard nothing. I have now rung 2 times to chase them on a quote on a renewal of my insurance and I have held for 30 minutes each time.”

Posted 5 years ago

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Clegg Gifford is rated 4.5 based on 1,067 reviews