Clegg Gifford Reviews

Name: Clegg Gifford
Address: 100 Kings Road, Brentwood, Essex
Rating: 4.47

4.5 Rating 1,163 Reviews

88 %

of reviewers recommend Clegg Gifford

Company Reviews

Metrics

Info

4.5

Based on 1,163 reviews

Shipping & Delivery
Delivery Methods	Postal Service
On-time Delivery	Greater than 88%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

About Clegg Gifford:

Clegg Gifford is a respected Lloyd’s broker with a national reach, proudly serving clients since 1968.

We bring decades of experience in the motor trade sector, paired with a client-first approach to insurance.

We’d love to hear from you! Your reviews help us grow and improve, so please share your experience.

If something hasn’t met your expectations, please contact us at complaints@cginsurance.com— we’re here to help and committed to finding a solution.

Your satisfaction means everything to us!

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Clegg Gifford 5 star review on 15th July 2021

Gulzar Hussain

Clegg Gifford 5 star review on 24th June 2020

Darron From Get It Gone Waste Disposal And Recycling

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Rubbish over priced go up all the time”

Helpful Report

Posted 3 weeks ago

Hi Lee, We’re sorry to hear that you're feeling this way about our pricing. We understand how frustrating it can be when costs rise. Your feedback is invaluable and we’ll certainly take it into account as we strive to improve our services.

Posted 3 weeks ago

“Every single year, my insurance goes up by 3 400 pounds.I ve been with this company for 7 years now 10 years, no claims yet my insurance goes up every year.Absolutely disgusting.I feel like this company rips you off”

Helpful Report

Posted 3 weeks ago

Hi, We’re truly sorry to hear about your frustrations with the rising insurance costs. We understand how this can be very frustrating, especially after being a loyal customer for so long. Your feedback is important to us and we will use this to try and drive improvement.

Posted 3 weeks ago

“Been with these 2 years never once missed a payment yet they carnt renew my insurance cos I don't have a Purchase receipt for i vehicle i have had over 4 years company is a joke never once broke the rules done everything by the book 😡 yer they just won't even listen or explain anything”

Helpful Report

Posted 5 months ago

Hi James, We’re sorry to hear about your experience with our service. This isn’t the standard we strive for. Please contact us at complaints@cginsurance.com, so we can address the issue for you. We value your feedback and aim to improve.

Posted 5 months ago

“Worst service ever, they are not replying emails, they are not answering calls. I have reported damage 17.07.2024 and today is 19.11.2024!!!! Avoid this company”

Helpful Report

Posted 10 months ago

Hi, We’re sorry to hear about your experience with our service. This isn’t the standard we strive for. Please contact us at complaints@cginsurance.com, so we can address the issue and find a solution for you. We value your feedback and aim to improve.

Posted 10 months ago

“This is the most appalling company I’ve ever dealt with. They never respond to emails and they now have not settled the claim in over eight months. Don’t deal with them.”

Helpful Report

Posted 11 months ago

“Absolutely terrible response from the phone lines. Took absoloutly ages to get though to renew my policy. This company needs to improve their customer support.”

Helpful Report

Posted 11 months ago

“Not responding call and they answer machine says and leave your number and we call you back and still nothing and even customer service I will your message they get you back soon still waiting”

Helpful Report

Posted 1 year ago

“Awful customer service trying to renew my policy email link doesn't work no one can help when I call passed to so many people who don't have a clue and then put through to about the 3rd different person was told they could deal with it. I complain and they hang up on me. This is how a loyal customer gets treated. I will be going elsewhere with my custom in future.”

Helpful Report

Posted 1 year ago

“Clegg Gifford are liars and rip off merchants. They are at present trying to rip me off by £320.00, after I cancelled my policy during my 14 days cooling off period. Be extremely careful with them and avoid them if you value your sanity.”

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Posted 1 year ago

“Rude people didn't care about my car said I was the one to blame for the accident which Their client was the one that caused the accident complai to department don't give two hoots either”

Helpful Report

Posted 1 year ago

“dont know whos writing these reviews try contacting these people for policy ifo been on phone over an hour plus original phone number doesnt exist?”

Helpful Report

Posted 1 year ago

“very poor, travelled 2.5 hours to buy a car that had management warning lights come on 5 miles from garage waited 5 weeks for returning funds and now there check had bounced on me be aware this company might be going under do not buy from them”

Helpful Report

Posted 1 year ago

“Very very disappointed with this Company, been with them for 20+ years, they send a renewal invitation in November last which was horrendous, sought Insurance elsewhere at a quarter of what they quoted. And interestingly enough not had any contact from them. So you are only a number on the top right of the Invitation, loyalty today means absolutely NOTHING”

Helpful Report

Posted 1 year ago

“Had no joy with this company after spend ing small fortune on cover settle cliam that was not my fault with out any update or to disscuss with me worst company to deal with if anything goes wrong will complain to the right athourites and make sure that thay to things above board very shady company”

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Posted 1 year ago

“Called been on hold promised to be called back recalled 0 customer service”

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Posted 1 year ago

“Absolutely worst taxi insurer ever had , be aveare of Dean he charged me over £100 more than should try to call him for 5h and with no result even when I spoke with lady she said " her colleague are on the phone with him and he will call be back within2 min" never happend, spoke with over 10 people from that company and noone could help me at all when, I ask to speak with manager he didn't respond.”

Helpful Report

Posted 2 years ago

“Worst claims department I have ever felt with no comunication with one another no emails sent or call backs to update with case still waiting on my work car to fixed they haven't even called the third party to tell them I am going through insurance been stressing over this for 3 weeks and they still have done nothing to calm my stress don't insure with them this will be my last year with them never again they are cheep for a reason”

Helpful Report

Posted 2 years ago

“Worked here for 8 years for Shirley Bellamy I had to leave because of her constantly putting me down saying nasty things constantly I would not advise working here especially because of her everyone else who worked there were lovely shame I had to go because of one person.”

Helpful Report

Posted 2 years ago

“Terrible, terrible company. Lied to me constantly, either that or one department does not talk to the other and is in dire need of retraining - one person tells me one thing to give me positivity then someone else contradicts that info, and in effect since Jan, absolutely nothing has been achieved and when i ask for details to chase this case myself i am refused info and given vague answers.  I didn't think my stress levels could reach this high. Still waiting for a claim to get sorted from January after a police car hit me. Disgusting people/insurance brokers with no consideration for their customers. It's been the worse experience with an insurance company in 30 years of driving. Constant patronising and lack of interest in getting my case sorted. I wouldn't insure a pencil sharpener via them. There should be regulations in place to stop this. 100% if they were waiting for money from me then the case would be resolved a lot, lot quicker. Avoid this company at all costs. Date of experience: 28 January 2022 I am assuming you use reviews.io in the staff email signatures because you can’t put trust pilot or google reviews since they are the most honest and reflect the true feedback for Clegg Gifford (very bad) whereby reviews for review.io are sent to those that you know will give good feedback. Again, highlights what type of company Clegg Gifford truly is.”

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Posted 2 years ago

“shocking to be referred to as Mohammed when im John”

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Posted 3 years ago

Clegg Gifford is rated 4.5 based on 1,163 reviews