Clegg Gifford Reviews

Name: Clegg Gifford
Address: 100 Kings Road, Brentwood, Essex
Rating: 4.47

4.5 Rating 1,163 Reviews

88 %

of reviewers recommend Clegg Gifford

Company Reviews

Metrics

Info

4.5

Based on 1,163 reviews

Shipping & Delivery
Delivery Methods	Postal Service
On-time Delivery	Greater than 88%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

About Clegg Gifford:

Clegg Gifford is a respected Lloyd’s broker with a national reach, proudly serving clients since 1968.

We bring decades of experience in the motor trade sector, paired with a client-first approach to insurance.

We’d love to hear from you! Your reviews help us grow and improve, so please share your experience.

If something hasn’t met your expectations, please contact us at complaints@cginsurance.com— we’re here to help and committed to finding a solution.

Your satisfaction means everything to us!

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Clegg Gifford 5 star review on 15th July 2021

Gulzar Hussain

Clegg Gifford 5 star review on 24th June 2020

Darron From Get It Gone Waste Disposal And Recycling

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“They cancelled my motor trade insurance during the Corona virus when i was sick in bed”

Helpful Report

Posted 5 years ago

“In thirty years of business I have never dealt with such an inept, incompetent insurance broker as Clegg Gifford a complete shambles.”

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Posted 5 years ago

“Truly appalling service from the barely literate. Unable to answer anything other than the most basic of questions. Replies almost always require further questions because they failed to understand the first one.”

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Posted 5 years ago

“They were quick enough to take my money, then decided they wanted my inside leg measurements, cancelled my policy before informing me. Now a fight to get my money back, USELESS STEER CLEAR.”

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Posted 5 years ago

“I want to remove the van LB62svu”

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Posted 5 years ago

“Another company that doesn't need my business as the online form won't accept email address or postcode!!!”

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Posted 5 years ago

“I have been trying to make contact for several days by phone - many times waiting in excess of 30 minutes before giving up. I have tried calling new business - always a surefire way of getting hold of someone - to be told they can't help and I have to go back into the loop and once again wait an excessive time, and give up. I've decided to cancel policy and I can't even get hold of them to cancel my policy - it's shocking! It has to be said, I used to receive an excellent service but, over the last 12-18 months contact has become abysmal and although many matters can be resolved online, sometimes you do need to speak to a person, preferably within 30 minutes......”

Helpful Report

Posted 5 years ago

“Customer service always seemed uninterested. I was with Clegg Gifford for 3 or 4 years, and finally bothered to move to someone else. Saved just over £900 a year, and now have better cover! I'd not recommend CG to anyone”

Helpful Report

Posted 5 years ago

“Absolute disgrace of a company I've had range rovers (insurance group 50) and X5's (insurance group 40 to 47) on without any problem at all then I came to insure a Mercedes ML (insurance group 38) and all of a sudden the insurance group is too high. When I took out the policy no-one ever mentioned anything about insurance groups! When I told them about the Range rovers and X5 they replied "well they shouldn't have been on" and also said " If you or any of your drivers are pulled driving the car, you will NOT be insured, but can insure it for an extra £190 for 4 months" they are nothing but money grabbing thieves. AVOID AT ALL COSTS”

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Posted 5 years ago

“spent over 1 hour on phone no answer. emailed luke spanton no reply . a joke outfit and been with them many years no more got cheaper insurance.”

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Posted 5 years ago

“Renewed my policy , no docs or communication 3 days later !!! Phoned but constantly on hold with excruciating thing called music being played. Emailed Luke Spanton on numerous occasions and not one reply !!! I’ve been with this company around 10 years maybe my loyalty is miss placed”

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Posted 5 years ago

“Tradex Clegg Gifford have had big issues on putting your vehicle on MID system and getting proof that at the time of tickets the vehicles were insured. They say it was caused by migration issues changing systems. Customer support is atrocious.”

Helpful Report

Posted 5 years ago

“You won’t be insured with this company! They are not a reputable insurance company! Beware! Scammers!”

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Posted 5 years ago

“If you use this company you won’t be legally insured, they arnt a reputable company! Scammers! Beware!”

Helpful Report

Posted 5 years ago

“BEWARE, Absolutely terrible company, Badly Administered. Let our fleet policy expire for nearly three months, we were driving Uninsured vehicles, No renewal ever sent , no phone call . Said they sent renewal until we ask for a copy and they admitted they Didn’t send one. Very poor communication, Beware.”

Helpful Report

Posted 5 years ago

“Complete novices, moronic individual employed at this company who are inept along with senior management (because they don't seem to be doing anything about this appalling lack of service). Customer services is non-existence - having tried contacting on numerous occasions they never answer the phone or respond to your enquiry in a timely manner. Sell you incorrect Motor trade Policy and when inform them they still get it wrong! How on earth has this company been allowed to get away operating for so long without any penalties - surely you cant operate this and still get away with it! I will be reporting them to the regulating body next...FCA, etc. Please do your own homework before your approach Clegg Gifford Motor Insurance (aka TRADEX).. You have been warned...Good Luck!”

Helpful Report

Posted 5 years ago

“Never answer the phone Can’t even speak to anyone in renewals about my policy Don’t answer emails What do I do !!!”

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Posted 5 years ago

“I took scrap insurance out with these people and for no reason(no accidents) doubled my premium to a wobbing £5,000 from £2500 after being with them for a year with no claims & absolutely no reason given why apart from WE MADE A MISTAKE (says it all about this company) this has affected my business massively. THEY HAVE SOME ANSWERING TO DO! I had to go without insurance for nearly 6 months due to lack off funds. I will be taking this matter to court. Companies like this shouldn't get away with their fraudulent dishonest ways ...”

Helpful Report

Posted 5 years ago

“This company should do be trading- why hasn't the authorities took action already. Absolute con artists- they will take you for every penny you have. Complete lies and they are not sticking to trading standards guidelines.”

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Posted 5 years ago

“spent half hour on hold, passed to one department and then back to the same person i rang initially! TERRIBLE SERVICE UNLESS Your A NEW CUSTOMER been with the company over 10 years the service at rock bottom. IF THEY ANSWER THE PHONE! Mark”

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Posted 6 years ago

Clegg Gifford is rated 4.5 based on 1,163 reviews