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Clegg Gifford Reviews

4.5 Rating 1,067 Reviews

88 %

of reviewers recommend Clegg Gifford

Company Reviews

4.5

Based on 1,067 reviews


Shipping & Delivery
Delivery Methods	Postal Service
On-time Delivery	Greater than 94%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

About Clegg Gifford:

Clegg Gifford was founded in 1968 as a general insurance broker, which later evolved into a Lloyd's broker.

Where we are today - Today CG maintains a broad spectrum of both personal and commercial insurance products and is a well-known broker in the UK Insurance Industry, with a national clientele and a heritage in the motor trade.

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Clegg Gifford 5 star review on 15th July 2021

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“spent over 1 hour on phone no answer. emailed luke spanton no reply . a joke outfit and been with them many years no more got cheaper insurance.”

Posted 4 years ago

“Renewed my policy , no docs or communication 3 days later !!! Phoned but constantly on hold with excruciating thing called music being played. Emailed Luke Spanton on numerous occasions and not one reply !!! I’ve been with this company around 10 years maybe my loyalty is miss placed”

Posted 4 years ago

“Tradex Clegg Gifford have had big issues on putting your vehicle on MID system and getting proof that at the time of tickets the vehicles were insured. They say it was caused by migration issues changing systems. Customer support is atrocious.”

Posted 4 years ago

“You won’t be insured with this company! They are not a reputable insurance company! Beware! Scammers!”

Posted 4 years ago

“If you use this company you won’t be legally insured, they arnt a reputable company! Scammers! Beware!”

Posted 4 years ago

“BEWARE, Absolutely terrible company, Badly Administered. Let our fleet policy expire for nearly three months, we were driving Uninsured vehicles, No renewal ever sent , no phone call . Said they sent renewal until we ask for a copy and they admitted they Didn’t send one. Very poor communication, Beware.”

Posted 4 years ago

“Complete novices, moronic individual employed at this company who are inept along with senior management (because they don't seem to be doing anything about this appalling lack of service). Customer services is non-existence - having tried contacting on numerous occasions they never answer the phone or respond to your enquiry in a timely manner. Sell you incorrect Motor trade Policy and when inform them they still get it wrong! How on earth has this company been allowed to get away operating for so long without any penalties - surely you cant operate this and still get away with it! I will be reporting them to the regulating body next...FCA, etc. Please do your own homework before your approach Clegg Gifford Motor Insurance (aka TRADEX).. You have been warned...Good Luck!”

Posted 4 years ago

“Never answer the phone Can’t even speak to anyone in renewals about my policy Don’t answer emails What do I do !!!”

Posted 4 years ago

“I took scrap insurance out with these people and for no reason(no accidents) doubled my premium to a wobbing £5,000 from £2500 after being with them for a year with no claims & absolutely no reason given why apart from WE MADE A MISTAKE (says it all about this company) this has affected my business massively. THEY HAVE SOME ANSWERING TO DO! I had to go without insurance for nearly 6 months due to lack off funds. I will be taking this matter to court. Companies like this shouldn't get away with their fraudulent dishonest ways ...”

Posted 4 years ago

“This company should do be trading- why hasn't the authorities took action already. Absolute con artists- they will take you for every penny you have. Complete lies and they are not sticking to trading standards guidelines.”

Posted 4 years ago

“spent half hour on hold, passed to one department and then back to the same person i rang initially! TERRIBLE SERVICE UNLESS Your A NEW CUSTOMER been with the company over 10 years the service at rock bottom. IF THEY ANSWER THE PHONE! Mark”

Posted 4 years ago

“I rang today and asked for a quote to extend my cover, the call handler put me on hold, came back with a price which I checked, rang back, confirmed price and paid. I then received another call informing that they’d made a mistake and if I wanted the same cover I needed to pay an extra £300! I’ve been using Clegg Gifford for years and was willing to put up with waiting on the phone for 15 minutes + to speak to someone no more, they are not fit for purpose! I’ll go directly to Tradex”

Posted 4 years ago

“No one answers the phones”

Posted 4 years ago

“Shocking company. Nobody answers the phone,and then you either get someone thick or rude,ive spent £18 thousand pounds the last two years and I cant even change a vehicle on my motor trade policy.”

Posted 4 years ago

“Designed by fault insurance. Not in favour of customer. Quotes are pointless as once you accept they analyse your circumstances and target the negatives and invoice extras.(honesty gets you nowhere) Then they never answer promptly. The amount they invoiced me extra was an instant figure. The amount owed to cancel was not. Once they rang back the next day to inform me of my cancellation amount it was half it should be, once challenged it took another day. They cancelled the policy immediately once I said I no longer required it as it was now more than my previous policy haha. Anyway 1 week later still no credit !!! All 1 way. WARNING DO NOT USE. TERRIBLE SERVICE.”

Posted 4 years ago

“TERRIBLE!!!!”

Posted 4 years ago

Good Afternoon, Apologies for the dissatisfaction you have experienced. If the matter remains out standing, please can you provide us with more information (name, email, address and policy number) this will allow us to assist you further. Kind Regards.

Posted 4 years ago

“awful service, impossible to get through on the phone, still waiting on my renewal paperwork from april and have just noticed that a car I requested to be added to the mid has not been, luckily I have noticed before being pulled over or involved in an accident.... absolute waste of time company, will not be renewing come next april”

Posted 4 years ago

“AVOID AVOID AVOID AVOID - I am only giving one star because it does not let me have the option to put no stars. Please do not go with this company, I am putting this as a warning as the minute you do I can guarantee that you will be on here writing the same as me. If you live in the Channel Islands shop around because our insurance is really good and if you find a low quote all the other companies will beat it. The attitude of these staff members is disgraceful, no one cares about you or even cares a little bit to help you. You are transferred through without any warnings, if you get put through to the wrong department Harry will have a massive go at you because of his fellow staff members mistake. Harry is also now my post man as a letter which he claims was sent out 6 weeks ago got delivered to me. Chris Neil (can be found on facebook) works for Clegg Gifford but now goes under the name European insurance. He also used to work in the shop when it was over here. They will only tell you after 3 days on the phone to them that this is the person that you need to get in touch with. No one told me this until 1 hour before everything closes on a Friday afternoon. THANK YOU This company is just a pure disgrace, you can find much cheaper online or with your local companies. I can only wish someone told me this when I went and got insured by them. Employees of this company are disgraceful and need to be put on courses of how to have simple manners. I will continue to complain about this company and warn every other person of them. Jersey is an incredibly small island and word gets around fast. You are a disgrace. I record all of my phone calls - I will share these on your facebook page and then post the link back here. At the beginning of writing this I got on the phone to Ross Gower - I now am paying insurance £100 cheaper and got my temp insurance disc. Clegg Gifford - Email me, call me. Id love to chat about this (of course don't over do yourself and get back to me in a timely manner someone might have a heart attack!)”

Posted 4 years ago

“Absolutely worst ever insurance company ever Will never answer the call in there Wakefield branch been ringing since the morning 24/6/19 Just got intouch to be told sorry all our screens are full we are in a middle of another policy please email us Like wt the hell!!😡😡 Then to be told I’m rude and that she can’t do anything They willing to take £5000 from me to get traders policy but never there to help me when I need it Will definitely never use this company again and all those who seem to get the same issue stay away from this company Gonna you tube upload this conversation recording so that others know how this company operates😡😡😡”

Posted 4 years ago

“Overall happy with the service when I can contact the team, tried every office in the UK today and no answer. How this company is still in business surprises me!”

Posted 4 years ago

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Clegg Gifford is rated 4.5 based on 1,067 reviews