Perhaps one of the amazing people WHO do actually answer the phone and do a fabulous job helping clients, the ones who are efficient, extremely helpful and sort things very quickly (As stated in the numerous, I've no doubt very TRUTHFUL, REAL reviews from REAL clients) Could MAYBE actually pick up the phone to my husband who is trying to receive payment for a claim that has been agreed? ... SHAUN ANDERSON? REBECCA ROSS? JOANNE SLATER? ( A few of the "amazing" people stated) PLEASE restore my faith in reviews and answer the phone or even an email and sort my husband's claim!