Chisholm Hunter Reviews

Name: Chisholm Hunter
Address: 146 Argyle Street, 146 Argyle Street, Glasgow
Rating: 4.47

4.5 Rating 3,630 Reviews

86 %

of reviewers recommend Chisholm Hunter

Company Reviews

Metrics

4.5

Based on 3,630 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

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Chisholm Hunter 5 star review on 4th May 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Customer service non existant”

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Posted 4 years ago

“i bought and ex display watch for £4k and it didn't come with a box i emailed you and you were utterly useless, in the Bremont sent me a box. I want a couple more watches but cannot deal with you chaps”

Helpful Report

Posted 4 years ago

“Avoid at all cost, they've had my rings for appraisal for repairs since December, I'm heartbroken, they don't answer voicemails, emails or tweets. Seriously considering the office of fair trading.”

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Posted 4 years ago

“Only received one out if two items I paid for with no note of explanation. Three calls later I eventually found a competent member of staff who finally resolved my problem. No offer of compensation, or good will gestures! Birthday presents was over two weeks late thanks to shopping with yourselves!! Never again.”

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Posted 4 years ago

“Expensive piece of jewellery broke on the first day of wearing/ without any obvious cause! Enquiry made with customer service about quality of piece- no reassurances offered or made!”

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Posted 4 years ago

“The entire failure to properly confirm my order and receipt of payment and complete lack of support or follow up from your customer services team was nothing short of appalling. I would never order another watch from Chisholm Hunter.”

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Posted 4 years ago

“Item was faulty/damaged and customer service were unhelpful when I tried to return it.”

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Posted 4 years ago

“A shocking customer experience. An incorrect watch was sent due to an error at their end. They then had me send the watch back at my expense first class next day signed for (£11.15). This was under the pretence that they would send the correct watch straight out to me in time for my father’s 50th birthday. It was posted on the Saturday, back with them by Monday, birthday on the Tuesday. The correct watch (of significant value and importance as it was a big occasion), didn’t arrive until over a week later. I called them multiple times to be fobbed off by 3 employees on 3 separate days. I requested 2 call backs which never arrived. The chap helping me had apparently gone on annual leave and had left this for a colleague who didn’t deal with it. It took several attempts to get back in touch with him and to get him to finally send the correct watch out to me. No efforts were made to rectify the situation other than an exasperated apology from the man who helped in the first instance. It arrived in a tatty, dirty box, however I was done communicating with this company. Oh and the £11.15 that I was to be refunded for postage arrived over a month later. In short - a company that sell lovely products at great prices. But you’d better hope that everything goes right with your order - otherwise they’re terrible.”

Helpful Report

Posted 4 years ago

“I ordered a pendant for my daughters 40th birthday.As I wanted a longer chain I requested this from Rhonda on live chat.She said she would pass this request on.When it arrived the chain was the shorter one and very thin.I emailed twice and got no response.I then called and was told somebody would call me back about my complaint but nobody did.I then called again and was informed that I should never have been told originally that I could have a different chain as they only did one size.The customer service for this company is zero and it seems once they have taken your money they are not interested in any problems. As it is my daughters birthday shortly I have no time to dispute this but have to now go and buy a more suitable chain. I would never use this company again”

Helpful Report

Posted 4 years ago

“Ordered a watch and paid express delivery for my mums birthday. Watch did not come in time and when it did it was the complete wrong watch. We are now in February and I still have not received my refund for the delivery or for sending the wrong watch back! The actual watch has not long come and just being referred to the finance department... means nothing to me when you are not refunding me!!”

Helpful Report

Posted 4 years ago

“Scam I was very disappointed by the service offered by Chisholm Hunter. I purchased a birthday present from the website. It was my partner's 30th birthday, and I bought her a diamond bracelet for £1,750. On the website, there was a timer which said that delivery would be by a certain time. It read "For delivery on [insert date], order this item in the next [insert hours/minutes". Given that this was a birthday present, and the listed time of delivery was two days before my partner's birthday, I proceeded with the purchase safe in the knowledge that it would arrive in good time. The timer was a misrepresentation. The delivery came four days late. I couldn't give my partner her present on her birthday. I suggest that you take this dishonest timer off your website, which entices people to use your service with its misleading and erroneous representations. Staff were attentive by email, but were restricted in what they could do. The delivery times expressed on the website are a scam. I note that they are still there.”

Helpful Report

Posted 4 years ago

“Would be nice if the watch that I ordered on 22nd of January and paid £2000 for would get delivered. Fed up phoning and getting no where. Being lied to by employees and not having my calls returned. Have been in touch with citizens advice. Will be in touch shortly for my deposit back and cancelling my order. Total joke of a company. Never expected this. Certainly won't be using this company again!!!!!”

Helpful Report

Posted 4 years ago

“The watch I can recommend, however Chisholm Hunter I cannot. The watch was ordered as an 18th birthday present for my son, before placing the order I called Chisholm Hunter to make sure the watch was in stock and to make sure it could be delivered before Friday (my son’s birthday) the lady on the phone said yesterday they had stock and all orders were being sent out via a 24 hour service. Imagine my surprise when on Thursday the watch hadn’t updated as being sent. Upon speaking to someone in customer service (who really didn’t care and suggested I cancelled the order) I became frustrated and asked to speak to a manager. The man I spoke to seemed genuinely sympathetic and assured me that it would be with me on Friday (not great as my son would wake up to no gift) he was part way asking me what he could do to appease me when he said he had to go into a meeting and asked if he could call me back and asked his secretary to take my details and number, I of course I agreed. That was the last I heard from Chisholm Hunter until today when they asked me for a review, so here it is... my honest review.”

Helpful Report

Posted 4 years ago

“Shocking customer service. Said my items were dispatched and 2 weeks later I find out that they never had them in stock in the first place. I was pushed from pillar to post and ended up receiving the items over a month after the guaranteed delivery date, which was a day before my wife's birthday. Over a month later I receive the items with no apology or compensation”

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Posted 4 years ago

“I returned a pair of slippers to you on 20th January & to date have not received my refund. I tried to phone & discovered that you are not accepting calls,which I find very inconvenient. I would at the very least have expected an acknowledgement to say that you had received my return. I am very disappointed with the service & would be obliged if you could advise me of the position regarding my refund.”

Helpful Report

Posted 4 years ago

“Ordered pair of ear rings for friends 50th birthday. They then messaged a number of days later to say they didn’t have the item in stock. They offered refund or buy something else which I did and paid little extra. Told them it was for 50th gift but never arrived. When I called to chase was told it was being despatched. Still nothing. 3 times we were told the same. Further call advised that they would have to check stock! It was being despatched the day before that. Staff sound nice but they are telling lies to customers. Can’t believe how bad they have been and I still don’t have a gift for my friend. I have asked for refund but only received my initial payment so far. The extra I paid for the new item needs to be approved by a manager so still waiting. I would never use them again and I am now about to lodge an official complaint. They should not be advertising items for sale, taking peoples money when they don’t even have the items. I would rate 0 out of 5!!! Very angry.”

Helpful Report

Posted 4 years ago

“Not a good experience unfortunately. I ordered an Ex-Display Bremont from their website to be told that they didn't actually have the watch and the stock was incorrect. I was offered a reselect or refund. The only other watch of interest was another ex display model MBII-BK/OR and was slightly dearer. Upon asking they kindly agreed to do this one for the same price. Then no contact for several days, until I chased it up to be told that this watch (which has a hardened steel case by the way) was scratched and didn't pass QC, so I opted for a refund. Lets see how that goes. It must have been thrown about a bit to have damaged it considering what its made of!! I have since noticed it is still for sale on the site as well. They must have decided they didn't want to sell it to me after all, sadly.”

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Posted 4 years ago

“Ruined my 20th year anniversary”

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Posted 4 years ago

“Information I received from your staff at every level was incorrect. The very expensive pen I bought was not check and getting it to work was time consuming and painful. Your staff promised thing and then did not deliver. My recommendation is don’t use this company.”

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Posted 4 years ago

“Ordered a watch and it was delivered in a huge box! So when returning I have to pay £30 delivery.”

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Posted 4 years ago

Chisholm Hunter is rated 4.5 based on 3,630 reviews