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Chisholm Hunter Reviews

4.5 Rating 3,187 Reviews

85 %

of reviewers recommend Chisholm Hunter

Company Reviews

4.5

Based on 3,187 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

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Chisholm Hunter 5 star review on 15th April 2024

Chisholm Hunter 5 star review on 21st March 2024

Chisholm Hunter 5 star review on 6th January 2024

Chisholm Hunter 5 star review on 29th December 2023

Chisholm Hunter 5 star review on 1st December 2023

Chisholm Hunter 5 star review on 24th September 2023

Chisholm Hunter 5 star review on 24th September 2023

64

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very disappointing experience. Bought a Tudor black bay steel and gold watch online. Stated pickup closest to my location (Dundee). The manager there seemed more aggravated that I hadn't purchased from them and instead used Chisholm's online service. They then tried to give me a quite obviously used ex demo tudor watch with no protective wrap and obvious signs if use or wear in the bracelet. I would not recommend Chisholm and I will never purchase from them again.”

Posted 3 years ago

“Although the watch I ordered eventually arrived, I had to chase twice to remind them that they had to send the watch which they had already taken the money for. I understand we are in difficult times but it's not acceptable to have to chase them twice. I honestly do not believe I would have received my watch without me chasing them.”

Posted 3 years ago

“Hi there, My name is Imre Hajdu, and I bought online a Chisolm Hunter Watch Roll Case for £99 - 10% discount by Marcos sales advisor. First: I got 10% off from original price by the sales advisor Marcos, before I made my purchase. Never ever got it... ? ... Second: When I go to shop collecting my product of Chisolm Hunter, I asked an advisor to resize my Seiko metal bracelet. He was really kindness with me, and help to me in my problem... After when I go home, at my accomodation, the bracelet get loose, and I double checked what to be leaved by watch repair inside the tini plastic bag... It was just the removed links with two bracelet axis. Nothing else! I brought back in the shop my Seiko with the removed parts to repair again, and the advisor said, it's my fault, just because I losed the missing little tini parts to fixing the axis... It is not true! Wasn't anything else inside the the tini plastic bag, only the links wit two simple axis, and I took a report in the shop to the sales advisor! He not answer... If is it my fault, why get loose the metal bracelet on my watch after repair? When I asked the advisor, I had no answer... So, I lose my original brand new Seiko metal bracelet parts in the Chisolm Hunter shop's repair at Argyll Arcade! I'm so disappointed about both of my case...”

Posted 3 years ago

“Very disgusted that a gents bracelet was sent to me scratched really bad (even took it to 4 jewellery shops locally) which was confirmed it was and probably that of a shop floor!!!! Will never order from here again.”

Posted 3 years ago

“Before I ordered Tissot watch from Chisholm HunterI asked if they were able to shorten the bracelet. They said if I knew the length required they would do it. I supplied the measurement required (16.5 cms) and ordered and paid for the watch. It arrived quickly enough but when I gave it to my wife it was clear it had been altered as requested. And was far too large for her to wear. Because of COVID Tier 4 restrictions I cannot get it altered in Norwich and Beaverbrooks, a local Tissot dealer said they would charge £15 to do the job when they reopen. The alteration was part of the condition of sale and I would not have bought it unaltered. I now have a useless watch due to your poor service.”

Posted 3 years ago

“I CANNOT fault the service at the shop, it was the online delivery that was very poor. Order placed approximately 3 weeks before Christmas for my grandchildren. I ordered 2 identical items online and only one was received to the shop. When the items were re-ordered via the shop, the items received the second time were of different sizes. This required 2 visits to the shop and we live approximately 20 miles from the shop. The problem was only resolved on Christmas Eve. The saving grace was the courtesy and professionalism of the staff in the Chester branch who were left to sort this out. Full praise to them as they went out of their way to make sure I received the items for Christmas.”

Posted 3 years ago

“Nice item but addressed to a stranger so disappointed as paid a lot for the necklace so would have expected better!”

Posted 3 years ago

“Very poor customer interface. No notice of expected delivery. Delivered very late. Would not buy from them again, and no doubt this review will be deleted.”

Posted 3 years ago

“The items are a lot smaller than the picture!”

Posted 3 years ago

“Hi, I have a very bad experience in regards to my purchase After all the discussion customers service agreed to refund so money but two weeks of waiting for third customer person join in apologising for your refund where them finance team have different Where were your finance team before agreed on the refund with customer Disappointment with Chisholm hunter It was my first time I have place order them site but find rather a poor customer service till now Very disappointed, I will take this further to trading standards soon Thanks”

Posted 3 years ago

“I ordered some ear rings for my partner and when she opened her birthday present it was a ring that had been wrongly packed by your staff . I’ve sent back the ring recorded delivery but still have NOT received my refund. I will not be ordering with Chrisolm Hunter ever again”

Posted 3 years ago

“They sent me wrong watch to start with. Took almost a week to get this sorted out after many phone calls by me. No one got back to me when they said they would and I am still waiting for a refund for the postage around 3 weeks later.”

Posted 3 years ago

“Unfortunate problem with poor packaging twice...before watch finally protectively packaged.”

Posted 3 years ago

“Awful experience, faulty product and it took forever to get a response and my money back. Would never shop from them again. Had to repeatedly chase the customer service team - completely avoid them at all costs.”

Posted 3 years ago

“Terrible customer service, placed an order on 21st November - not fulfilled as yet! After chasing the order they advised that part of it was now out of stock and issued a part refund. The remainder of the order I am still emailing and getting no update on. Really disappointing great quality products, extremely poor customer care!!”

Posted 3 years ago

“Still waiting for my watch nearly for 4 weeks later! Starting to panic know as Christmas is so soon! Was told it would be delivered within 2 weeks. Then 2 days and still nothing called earlier on in the week and advised it would be by the end of the week and still haven’t received the product. Asked for an email confirming and didn’t receive anything. Don’t reply to my emails either. Not a good experience and won’t be using again just hoping I get the product before Christmas as it is a gift.”

Posted 3 years ago

“Package had wrong address written on it so went to the wrong house and then arrived late. Also the tags and stickers had been removed from the watch which made me think it must have been an ex display model. I emailed chisholm hunter but they wasn't interested. Said they would be doing an investigation but I never heard back from them. When tour spending hundreds of pounds on a watch the service should be top notch and unfortunately this wasn't.”

Posted 3 years ago

“Not very responsive to correspondence”

Posted 3 years ago

“Absolute disgrace of a company, placed my order and was only told there had been an error with one of my items when I chased it up, then had the audacity to make me wait nearly 2 weeks for a refund”

Posted 3 years ago

“Ordered a ring for a birthday present they sent the wrong ring. When I returned the ring at my own cost they could not honour my order and without contact sent me a refund leaving me in the lurch ! Do not buy from this site”

Posted 3 years ago

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Chisholm Hunter is rated 4.5 based on 3,187 reviews