Not a good experience unfortunately. I ordered an Ex-Display Bremont from their website to be told that they didn't actually have the watch and the stock was incorrect. I was offered a reselect or refund. The only other watch of interest was another ex display model MBII-BK/OR and was slightly dearer. Upon asking they kindly agreed to do this one for the same price. Then no contact for several days, until I chased it up to be told that this watch (which has a hardened steel case by the way) was scratched and didn't pass QC, so I opted for a refund. Lets see how that goes. It must have been thrown about a bit to have damaged it considering what its made of!! I have since noticed it is still for sale on the site as well. They must have decided they didn't want to sell it to me after all, sadly.