Chisholm Hunter Reviews

Name: Chisholm Hunter
Address: 146 Argyle Street, 146 Argyle Street, Glasgow
Rating: 4.47

4.5 Rating 3,630 Reviews

86 %

of reviewers recommend Chisholm Hunter

Company Reviews

Metrics

4.5

Based on 3,630 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

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Chisholm Hunter 5 star review on 4th May 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“They sent me wrong watch to start with. Took almost a week to get this sorted out after many phone calls by me. No one got back to me when they said they would and I am still waiting for a refund for the postage around 3 weeks later.”

Helpful Report

Posted 4 years ago

“Unfortunate problem with poor packaging twice...before watch finally protectively packaged.”

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Posted 4 years ago

“Awful experience, faulty product and it took forever to get a response and my money back. Would never shop from them again. Had to repeatedly chase the customer service team - completely avoid them at all costs.”

Helpful Report

Posted 4 years ago

“Terrible customer service, placed an order on 21st November - not fulfilled as yet! After chasing the order they advised that part of it was now out of stock and issued a part refund. The remainder of the order I am still emailing and getting no update on. Really disappointing great quality products, extremely poor customer care!!”

Helpful Report

Posted 4 years ago

“Still waiting for my watch nearly for 4 weeks later! Starting to panic know as Christmas is so soon! Was told it would be delivered within 2 weeks. Then 2 days and still nothing called earlier on in the week and advised it would be by the end of the week and still haven’t received the product. Asked for an email confirming and didn’t receive anything. Don’t reply to my emails either. Not a good experience and won’t be using again just hoping I get the product before Christmas as it is a gift.”

Helpful Report

Posted 4 years ago

“Package had wrong address written on it so went to the wrong house and then arrived late. Also the tags and stickers had been removed from the watch which made me think it must have been an ex display model. I emailed chisholm hunter but they wasn't interested. Said they would be doing an investigation but I never heard back from them. When tour spending hundreds of pounds on a watch the service should be top notch and unfortunately this wasn't.”

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Posted 4 years ago

“Not very responsive to correspondence”

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Posted 4 years ago

“Absolute disgrace of a company, placed my order and was only told there had been an error with one of my items when I chased it up, then had the audacity to make me wait nearly 2 weeks for a refund”

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Posted 4 years ago

“Ordered a ring for a birthday present they sent the wrong ring. When I returned the ring at my own cost they could not honour my order and without contact sent me a refund leaving me in the lurch ! Do not buy from this site”

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Posted 4 years ago

“Absolutely shocking. Ordered a Watch that was supposedly on sale only to have a phone call 3 days later to say they will not honour the price as it was a ‘pricing error’ No apology whatsoever. They have done the same with lots of people. I will never order from this company again. Be wary about ordering any items which are in the sale.”

Helpful Report

Posted 4 years ago

“I bought a sale item, and had not received a tracking number or an email confirmation that the watch had been sent out. Chased it up to find out it was in a store that could only send it out after lock down. Another week goes by and I get an email saying the watch is out of stock two weeks after me paying for it! Meaning they sold my watch. I say my watch as I had already payed for it. So I asked for them to get me another as it was there fault. The company has now discontinued the watch. Worst experience ever! Was supposed to be a wedding gift for my fiancé. Horrible. Absolutely horrible. They do not honour the customer service nor do they honour their customers! Do NOT SHOP HERE”

Helpful Report

Posted 4 years ago

“Worst online shopping experience ive ever had. Bought two separate watches. Neither of them gave me an order confirmations/tracking numbers. Terrible communications online. Final watch arrived which i spent over 1.5k on which should have come with a winder. It didnt and i was told there would be a shipment of them in october. I asked again at this time and to this day ive had no response or winder.”

Helpful Report

Posted 4 years ago

“I have used yourselves in the past by visiting stores and I've always had good service. I purchased my wife's engagement ring many years ago too and the customer service was brilliant but this purchase hasn't been. I appreciate things are difficult right now but the whole process has been awful. The ring I purchased wasn't available so you agreed to resize another which I was fine with. The processing dates were longer than expected but again I overlooked this. The ring arriving as completely the wrong size I cannot overlook though and I am still waiting for a response on this.”

Helpful Report

Posted 4 years ago

“Absolutely appalling company and even worse customer service. I was in charge of getting a leaving present for a much valued colleague at work and choose a beautiful pair of Thomas Sarbo earrings. I ordered them on line and 8 days later I contacted them to see where the earring were. 3 days after that I receive a reply to say they werent in stock! I asked them to call me immediately to rectify the situation as I needed a leaving present. 4 messages and 3 days later I’m still waiting a reply and a long standing member of my team left today without a gift. They still have my money and have not issued a refund. Please avoid at all costs.”

Helpful Report

Posted 4 years ago

“This company appears to have a track record of showing items in stock, taking your money and not giving you any sort of update except a confirmation email that your order has been placed. Once you contact them they suddenly tell you that the item isn't in stock. Oh, and you need to call as they don't answer your emails for an update and don't contact you to let you know in the first place! Suffice to say I won't be using Chisholm Hunter again and will be making sure that other people I know don't waste their time either.”

Helpful Report

Posted 4 years ago

“I haven’t even received the item”

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Posted 4 years ago

“Terrible, avoid at all costs. I placed an order with an advisor via live chat, chased continually for updates on deliver. A week later was told order had been cancelled. Spoke with the regional manager who could not be less helpfull and rude.”

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Posted 4 years ago

“Wrong item sent.sent it back asking for correct item to be sent.waited a week no item.rang asking where my item was .advised it would be posted that night.still waiting”

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Posted 4 years ago

“I ordered on the 20th October and have still to receive the earrings. I have emailed customer services and have yet to receive any response. Very disappointed. Bought as a gift and was unable to give my step daughter them.”

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Posted 4 years ago

“Still haven’t had my refund! Sent the goods back 19/10, had no notification that you had received my return - nor (till I emailed) did I have any notice that my refund would take 14 working days!! .... disgraceful”

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Posted 4 years ago

Chisholm Hunter is rated 4.5 based on 3,630 reviews