Name: Chisholm Hunter
Address: 146 Argyle Street, 146 Argyle Street, Glasgow
Rating: 4.47

“Seiko 5 140th Anniversary Ltd. Ed. automatic watch, bracelet, SRPG47K1. When i received it there were no booklets in the box. I called them and they said they will forward it on to me. Never received the booklets and i didnt bother calling them again as i didnt want hear any more lies. Such a shame as i am looking for Tudor watch, i will get from somewere else more relaiable.”

Helpful Report

Posted 3 years ago

“I seriously advise caution when thinking about buying a watch from this Company; they are unable to yell you how long the watch has been in their stock. Before selling to you!”

Helpful Report

Posted 3 years ago

“Do not deserve any stars no interest in customer service. Utterly hopeless ,badly trained staff. I purchased ladies Longines watch Jan 2020 with a two year guarantee and paid cash The watch stopped working August this year ,and has only be worn on a few occasions, due to Ill health, I was only able to do something about it,this week.To be told by the Silverburn shop manager,Angela that the battery life of a longines watch is only 12-18 months.Why would a high end watch manufactor such as Longines offer a 2 years guarantee with a battery which only has a life of 12-18 months,? Puting a loyal Longines customer at inconvenience of having to send the watch away for six weeks plus to have a battery replaced? Customer service is zero. Be warned do not buy from a Company that does not care about their customer.Nil points for professionalism. I Feel I have been sold an inferior watch. I accept that Chisholm and Hunter is not a top Jewellery retailer but I ignored that,due to convience not having to travel;my confidence came from buying "Longines" What a disappointment! I intend to take this up with Longines.Surely, there is a point of law here, where a retailer knowingly sells a watch fully expecting the battery to expire before the guarantee?? I have contacted watches of Switzerland in London,and they have advised my concerns and complaint will be passed to the Longines area manager for Scotland,to investigate. To further add Chisholm and Hunter was unable to advise when and how long the watch I purchased was in their stock before it was sold to me ? I have since learned from another "high end ,"retailer this is information they can provide,and have advised if their watches have been in their stock for too long then they are returned to the manufacturer,why can Chisholm and Hunter not provide the customer with this info? Do you have do something to hide.i wonder? I need to give feedback to Longines to advise if they care about their brand name then they will have to have some serious discussions with Chisholm and Hunter about advising the customer on how to sell a Longines time piece and deal professionally with any complaint.”

Helpful Report

Posted 3 years ago

“I would strongly recommend against using Chisholm Hunter. I spent almost £3,000 on a Rolex and when it arrived it had issues which they didn’t mention at all. They told me all watches are ‘sold as seen’, which is in fact illegal. Their listing mentioned nothing of the issues and I believe they deliberately hid them, knowingly selling damaged pieces. Throughout a week of emails and calls they have let me down time and time again, no matter who I spoke to. There are many other pre-owned watch sellers online, I would suggest spending your money elsewhere as this has been a disaster from start to finish. I wouldn’t trust their stock, who knows what is wrong with it. I said I was happy to have the problems sorted at a reputable jewellers if they reimburse the cost (we are talking £200 here), unfortunately they would rather turn off future customers and existing ones instead.”

Helpful Report

Posted 3 years ago

“Very disappointed in the returns process! Lost a loyal customer here!”

Helpful Report

Posted 3 years ago

“Dealing with this company for over 6 weeks with regards to them buying my Rolex. Absolutely shambolic chain of events which has ended up costing me money and a vast amount of wasted time. Terrible communication false promises and an offer that never came to fruition, never again!”

Helpful Report

Posted 3 years ago

“Sent me the wrong tracking number, meaning they’d sent my item to someone else… couldn’t get me a replacement, offered nothing by way of compensation apart from a gift card of unspecified value to shop with them again!! Rude customer service advisors and pathetic attempts at complaint resolution - buy from them at your own risk!”

Helpful Report

Posted 3 years ago

“My husband bought my eternity ring from this company and unfortunately one of the diamonds fell out. As it was under warranty, we returned the ring in July for repair. We are still awaiting the return of my ring and have been continuously lied to as to its whereabouts. We have been told for over a week that it is in ‘transit’ and today, they finally admitted that they actually did not know where my ring was and it had been lost. When asked for a replacement (which won’t have the same sentimental value) or a refund, my husband was told he had to wait another week for this to be able to be processed. I am absolutely disgusted in the customer service and in the way the company have dealt with this situation.”

Helpful Report

Posted 3 years ago

“Ordered white gold earrings which came very discoloured and clips very loose, won’t order jewellery online again, lesson learnt!”

Helpful Report

Posted 3 years ago

“I purchased a necklace on line for my wife, it was an unwanted gift as she didn't like the design. I therefore took it back to my local Chisholm Hunter store in Wigan for a refund with the intention of buying something more appropriate. I explained to the shop assistant it was unwanted and I requested a refund with the intention of returning later that week with my wife who was away on business. The assistant was very rude and abrupt with myself when I attempted to explain the above, making no attempt to make me feel comfortable. I have been purchasing items for quite sometime from yourselves however due to the nature of her attitude I will no longer be shopping with you again. Kindest regards.”

Helpful Report

Posted 3 years ago

“I put 2 diamond rings into them to get sent away for evaluation. I was promised that they would be ready by 20/09/2021 They weren't. I had to call and call and call as nobody was answering the phones. Went to them in person and they gave excuse after excuse after excuse. They charged me a £50.00 deposit and then another £85.00 when I eventually got the rings back. They said that they would give 10% off because of the length of time I waited. So that should have been 10% off £135.00 right? WRONG! It was only 10% off the £85.00 It's a complete rip off as I went into H Samuel the other day and they said that they charge £60.00 for the first item and then £30.00 for each evaluation after that. AND THEY USE THE SAME EVALUATION HOUSE AS CHISHOLM HUNTER!!!!!! I tried to give them the 10% back as I felt it was an insult and they threatened to call the police if I didn't leave the store!!!!!! Very unprofessional and complete rip off artists. I will NEVER do business with them again. MY business is going to H Samuel next time. At least they charge the customer a fair price. An absolute disgrace!! They should be reported to the Better Business Bureau!!!”

Helpful Report

Posted 3 years ago

“Very bad service and a unprofessional customer service. The worst store even i do business with. I will never buy again from them,i cancel order because i bought a engagement ring who was supposed to be ready between 3-6 weeks.Ring was not ready in time and vanish my engagement and also my holiday. I give them 2weeks until i am back from holiday to be hallmarked and ready for delivery,but the ring is still not ready,even if i have assurance for customer service coz ring will be ready when i will return from holiday. I speak several times with different peeple from customers service and i don’t receive even a goodwill gesture from them or a firther doscount to wait more for the item if they really care about a good customer,looks like they don’t care coz i cancel the order,even if on the same order i buy a necklace worth thousands.Is unacceptable the service i receive from a company who want to be respectable. Disgusted,silly service,not nice to lie me and vanish my engagement becausw they are unprofessional”

Helpful Report

Posted 3 years ago

“Very bad service and a unprofessional customer service. The worst store even i do business with. I will never buy again from them,i cancel order because i bought a engagement ring who was supposed to be ready between 3-6 weeks.Ring was not ready in time and vanish my engagement and also my holiday. I give them 2weeks until i am back from holiday to be hallmarked and ready for delivery,but the ring is still not ready,even if i have assurance for customer service coz ring will be ready when i will return from holiday. I speak several times with different peeple from customers service and i don’t receive even a goodwill gesture from them or a firther doscount to wait more for the item if they really care about a good customer,looks like they don’t care coz i cancel the order,even if on the same order i buy a necklace worth thousands.Is unacceptable the service i receive from a company who want to be respectable. Disgusted,silly service,not nice to lie me and vanish my engagement becausw they are unprofessional”

Helpful Report

Posted 3 years ago

“Couldn’t fault their customer service but overall the products weren’t of a good standard or were faulty.”

Helpful Report

Posted 3 years ago

“From the beginning the process of my new purchase was not smooth. I opted for collection of my order in store.I then got a phone call off of your branch’s main office it seems and was told that I couldn’t pick my order up in store and I had to be delivered to my billing address which was fine, but then got an email off of Royal Mail saying it was delivered to my address which wasn’t true nothing had came, I then called the store I said I would pick my order up from for them to say my order got delivered to them and I had to pick it up in store, then when arriving in store the employee who was dealing with me didn’t seem overly interested in me and the bother I had went through for my order and felt like I was rushed in and out the shop.”

Helpful Report

Posted 3 years ago

“Kept trying to send the item when I wasn't home, I had to call about 20 times to try explaining this to them they went ahead anyway. Loads of I would call you back no one actually calling back. Never using again”

Helpful Report

Posted 3 years ago

“Firstly this review is a factual and true account of dealing with this company. This company uses false promises and deceit to gain sales. I purchased online a fairly expensive Hamilton watch. I was offered a free watch strap to fit my wrist. This was the deciding factor that made me go ahead with the purchase. I was then strung along with various excuses until the official return date lapsed . Then I the heard nothing . In making a official complaint to head office . A Mr Hugh Docharty contacted me and assured me that the were awaiting the strap by 27 June and it would be sent out. He has also taken to not replying to my calls or text. I have since had to purchase a strap to allow me to ware the watch. I don’t leave this review easily but have given them more time than many would. Companies that trade with deceit in mind do not in my view deserve peoples hard earned money. I certainly will not give them any more custom. SO BUYER BEWARE”

Helpful Report

Posted 3 years ago

“I made a special order for yellow gold earrings for my sisters 60th Birthday, shop had same earrings but in white gold, was told they could make them in the yellow gold, and when I returned to collect, they were totally the wrong size and shape..so I received my money back. Then on another occasion I was in another store and seen the same white gold earrings and asked if they could guarantee if ordered in yellow gold,I would get exactly the same... I was assured this would happen so again I made the special order, only to be told today 5 weeks later that this is not possible!! To say I was very disappointed is an understatement! I was also informed I would have to come into town to get a further refund onto my card!! I will not be recommending anyone to make a special order with yourselves in future”

Helpful Report

Posted 3 years ago

“Terrible company don’t have any sizes not a good description of any products only good thing about it is customer service even though I asked for a refund couldn’t get it and asked to pick another product when product was picked told they don’t know when they are getting it in and asked if I wanted a refund after about 20 emails back and forth was a birthday present but a month later still aren’t satisfied”

Helpful Report

Posted 3 years ago

“Ordered a watch as a gift for my daughters birthday and yet have not received the product as estimated and still waiting. Called customer service on two occasions and I am still waiting to hear from them as they keep on saying that they will get back to me ASAP and they still don't call back. I will not be doing any business with them in the future. As they are unable to keep their customer informed and updated on the progress of the order.”

Helpful Report

Posted 3 years ago

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Chisholm Hunter Reviews