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Chisholm Hunter Reviews

4.5 Rating 3,164 Reviews

85 %

of reviewers recommend Chisholm Hunter

Company Reviews

4.5

Based on 3,164 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

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Chisholm Hunter 5 star review on 15th April 2024

Chisholm Hunter 5 star review on 21st March 2024

Chisholm Hunter 5 star review on 6th January 2024

Chisholm Hunter 5 star review on 29th December 2023

Chisholm Hunter 5 star review on 1st December 2023

Chisholm Hunter 5 star review on 24th September 2023

Chisholm Hunter 5 star review on 24th September 2023

64

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Walked into the Chester Store today with my wife to buy a replacement ring. All started well, warm greeting and very particular about disinfecting the two chairs before we sat down. Full marks there. Saw a titanium ring that I spotted in the window and asked to try it on. The ring on show was too small so I proceeded to ask to have my finger measured. Had to ask twice. Once it was discovered that the ring on show wasn't going to fit and they didn't have anything similar in stock in my size (Size Y) they weren't interested and left me feeling that I wasn't going to get a ring in my size due to my large fingers. My wife and I went to an alternative Jewellers a bit further along the Grosvenor Precinct. They were attentive and found a ring in store which I purchased. When I mentioned that I was a ring size Y they didn't see it as a problem at all. I wont ever go back to Chisolm Hunter as they came across as very arrogant. Perhaps, if the ring that I was looking to buy was costing thousands they may have bent over backwards to find me something.”

Posted 3 years ago

“Ordered and paid in full for a Tissot watch at a promotion price for my fathers 80th. On the expected day of delivery nothing arrived. Emailing an enquiry requesting the whereabouts of my order. I received an apologetic email saying it would be dispatched that day for delivery the next. This would have been my fathers birthday and I could have lived with that. I then received another email saying someone would contact me. The next day I didn’t receive a watch but got a phone call saying the watch I’d ordered was no longer available, and was offered another cheaper model. I couldn’t confirm at the time as I wasn’t able to check online. I was told as it was the weekend And I would be unable to phone back and that I’d be contacted on the following Monday for my decision. Needless to say I wasn’t contacted and while checking the alternative offer on line I noticed, that the watch I originally wanted was on sale at full price. I emailed an enquiry detailing what I’d found and asked why I was unable to have my original watch. A day passed and no answer. So I emailed the same enquiry again. I received a reply just saying they were waiting my decision on the alternative offer. I did point out they were meant to contact me and hadn’t answered my enquiry. In the end I had to accept the offer of a cheaper model as my fathers birthday had been and gone and you had my money. Even then things didn’t go to plan instead of next day I got the item 48hrs later and to cap things off it was delivered to the wrong address. The invoice address not the delivery address. So all in all. I didn’t get the watch I wanted. It was delivered nearly 2 weeks late ,and to cap it off. It was delivered to the incorrect address. To this date I haven’t received an explanation for why I was unable to have my original order, or an apology for the exceptionally poor service I endured. I don’t think I’ll be making any further purchases going forward.”

Posted 3 years ago

“Disappointing service, not returning calls/emails”

Posted 3 years ago

“I was very happy with the bangle bracelet I bought for my sons they both love it 🥰 very well done. Next month I’m buying one more. Thanks again Chisholm Hunter🙂”

Posted 3 years ago

“The service is dreadful. Selling products they don't have in stock - happened on two occasions. Unreasonable delay in refund - make you chase them rather than them keeping you up to date - i had to pester to get my refund. Was resolved eventually by a helpful manager but it should never have got that stage. Will never use this service again or recommend it to anyone else.”

Posted 3 years ago

“Customer service is absolutely shocking, I have emailed 4 times about a missing item now but to no avail. Very dissapointed. Been nearly two months now since this item went missing”

Posted 3 years ago

“I purchased 3 diamond rings and a diamond necklace totalling around £12,000 on the 20th of December 2020 from the Glasgow Fort store. Alana and her manager (Claire I think) were brilliant and so helpful on the day but from there on the service went down hill. I left the store will 2 of the rings and the necklace as as one of the rings needed to be re-sized so Alana explained this would be done in a few days. A few hours after leaving the store I got a phone call to say that due to the shape of the diamond in the ring it couldn’t be re-sized and we would need to get a new once direct from the makers and this would take up to 6 weeks. Obviously disappointed as it was a Christmas gift but not a lot we could do. Obviously the country went into lockdown and the Glasgow fort shop was closed. Near the end of January I called the customer services number on the receipt to find out what was happening with the ring. The lady on the other line told me she had no idea where it was and that there would be people at the fort store the next day and that she would give them a call and call me back to update me. Two weeks had passed and I heard nothing. I called customer services again and another lady did find the rings ‘special order’ number and that it was with the manufacturer. She assured me should would chase them for an update and get back to me. A week later and I have heard nothing again. On the 3rd of March I called customer services for the 3rd time and spoke to Thomas. At this stage I am furious as I was explaining it all again. He assured me he would look into it and get back to by the end of that week with an update. Low and behold, Friday comes and goes with no update. I call again on the Monday (9th of March) and get Thomas who apologised that he didn’t call on Friday as he was off sick. I told him I wanted to cancel my order and get a full refund. Now I totally understand a lockdown can delay things, that’s not the reason for me cancelling. The total dis regard for me as a customer, to keep me updated or to even call me back is disgusting. Thomas done some digging and has promised me he will have the ring on the 22nd of March and it will be posted to me on the 23rd of March. I have in turn promised Thomas I am going to phone him on the 23rd of March to confirm this and that if he doesn’t have the ring to post to me then I under no circumstances will be proceeding with the order and will demand a full refund along with some sort of compensation. To remind the person reading this, I bought this £4,000 ring on the 20th of December 2020, I am writing this on the 14th of March 2021 and still don’t have the ring. Let’s hope Thomas can turn this around!”

Posted 3 years ago

“After ordering and paying for my new watch online, 4 days later on as told it was no longer in stock. I then picked a different watch, which took them another week to confirm it was in stock and finally took delivery 3 and a half weeks after payment. A very disappointing experience which could have been avoided with better communication!”

Posted 3 years ago

“Really a pathetic company with pathetic staff ,staff are so rude no sense to talking. I ordered watch for my anniversary gift i couldn’t gat that gift ,please don’t buy from here Thank you ruined my anniversary gift”

Posted 3 years ago

“Customer service non existant”

Posted 3 years ago

“i bought and ex display watch for £4k and it didn't come with a box i emailed you and you were utterly useless, in the Bremont sent me a box. I want a couple more watches but cannot deal with you chaps”

Posted 3 years ago

“Avoid at all cost, they've had my rings for appraisal for repairs since December, I'm heartbroken, they don't answer voicemails, emails or tweets. Seriously considering the office of fair trading.”

Posted 3 years ago

“Only received one out if two items I paid for with no note of explanation. Three calls later I eventually found a competent member of staff who finally resolved my problem. No offer of compensation, or good will gestures! Birthday presents was over two weeks late thanks to shopping with yourselves!! Never again.”

Posted 3 years ago

“Expensive piece of jewellery broke on the first day of wearing/ without any obvious cause! Enquiry made with customer service about quality of piece- no reassurances offered or made!”

Posted 3 years ago

“The entire failure to properly confirm my order and receipt of payment and complete lack of support or follow up from your customer services team was nothing short of appalling. I would never order another watch from Chisholm Hunter.”

Posted 3 years ago

“Item was faulty/damaged and customer service were unhelpful when I tried to return it.”

Posted 3 years ago

“A shocking customer experience. An incorrect watch was sent due to an error at their end. They then had me send the watch back at my expense first class next day signed for (£11.15). This was under the pretence that they would send the correct watch straight out to me in time for my father’s 50th birthday. It was posted on the Saturday, back with them by Monday, birthday on the Tuesday. The correct watch (of significant value and importance as it was a big occasion), didn’t arrive until over a week later. I called them multiple times to be fobbed off by 3 employees on 3 separate days. I requested 2 call backs which never arrived. The chap helping me had apparently gone on annual leave and had left this for a colleague who didn’t deal with it. It took several attempts to get back in touch with him and to get him to finally send the correct watch out to me. No efforts were made to rectify the situation other than an exasperated apology from the man who helped in the first instance. It arrived in a tatty, dirty box, however I was done communicating with this company. Oh and the £11.15 that I was to be refunded for postage arrived over a month later. In short - a company that sell lovely products at great prices. But you’d better hope that everything goes right with your order - otherwise they’re terrible.”

Posted 3 years ago

“I ordered a pendant for my daughters 40th birthday.As I wanted a longer chain I requested this from Rhonda on live chat.She said she would pass this request on.When it arrived the chain was the shorter one and very thin.I emailed twice and got no response.I then called and was told somebody would call me back about my complaint but nobody did.I then called again and was informed that I should never have been told originally that I could have a different chain as they only did one size.The customer service for this company is zero and it seems once they have taken your money they are not interested in any problems. As it is my daughters birthday shortly I have no time to dispute this but have to now go and buy a more suitable chain. I would never use this company again”

Posted 3 years ago

“Ordered a watch and paid express delivery for my mums birthday. Watch did not come in time and when it did it was the complete wrong watch. We are now in February and I still have not received my refund for the delivery or for sending the wrong watch back! The actual watch has not long come and just being referred to the finance department... means nothing to me when you are not refunding me!!”

Posted 3 years ago

“Scam I was very disappointed by the service offered by Chisholm Hunter. I purchased a birthday present from the website. It was my partner's 30th birthday, and I bought her a diamond bracelet for £1,750. On the website, there was a timer which said that delivery would be by a certain time. It read "For delivery on [insert date], order this item in the next [insert hours/minutes". Given that this was a birthday present, and the listed time of delivery was two days before my partner's birthday, I proceeded with the purchase safe in the knowledge that it would arrive in good time. The timer was a misrepresentation. The delivery came four days late. I couldn't give my partner her present on her birthday. I suggest that you take this dishonest timer off your website, which entices people to use your service with its misleading and erroneous representations. Staff were attentive by email, but were restricted in what they could do. The delivery times expressed on the website are a scam. I note that they are still there.”

Posted 3 years ago

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Chisholm Hunter is rated 4.5 based on 3,164 reviews