I ordered a pendant for my daughters 40th birthday.As I wanted a longer chain I requested this from Rhonda on live chat.She said she would pass this request on.When it arrived the chain was the shorter one and very thin.I emailed twice and got no response.I then called and was told somebody would call me back about my complaint but nobody did.I then called again and was informed that I should never have been told originally that I could have a different chain as they only did one size.The customer service for this company is zero and it seems once they have taken your money they are not interested in any problems. As it is my daughters birthday shortly I have no time to dispute this but have to now go and buy a more suitable chain. I would never use this company again