Charles Clinkard Reviews

Name: Charles Clinkard
Address: Eveline House, Cannon Park Way, Middlesbrough, Middlesbrough
Rating: 4.76

4.8 Rating 45,574 Reviews

96 %

of reviewers recommend Charles Clinkard

4.8

Based on 45,574 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Visit Website

Phone:

0345 241 7742

Email:

help@clinkard.co.uk

Location:

Eveline House, Cannon Park Way, Middlesbrough
Middlesbrough
TS2 1AX

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Charles Clinkard 5 star review on 11th June 2024

Charles Clinkard 5 star review on 12th March 2022

S J

Charles Clinkard 5 star review on 30th November 2021

Charles Clinkard 4 star review on 15th August 2021

Charles Clinkard 5 star review on 9th January 2021

Charles Clinkard 5 star review on 20th October 2020

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I was really disappointed with my order as I had ordered the red boots and they came in black which I’ve ended up keeping as I was desperate for some winter boots but really preferred the red”

Helpful Report

Posted 2 years ago

Hello Thankyou for your email We are sorry to hear you did not receive the colour requested, it appears there was a mix up and we are disappointed. We do have stock of the Red Rug available if you would like to order however as you have kept the black pair we are unable to accept these back if they are worn Should the items not be worn please contact our Customer Services Team on 0345 241 7742 or via email sales@clinkard.co.uk and we can assist Kind Regards Nicola

Posted 2 years ago

“I was very disappointed with the quality of the shoes.particularly the soles.i actually slipped in them.i have bought many of the reiker shoes over the years because of the quality.i shant be buying anymore.why have you changed the product.they appear cheap.”

Helpful Report

Posted 2 years ago

Thank you for taking the time to leave a review. We are sorry to hear you were disappointed with the quality of the shoes. We will of course pass your comments onto the manufacturer. We hope you find another style within our range. Kind Regards Nicola-Customer Services

Posted 2 years ago

“I think it’s dreadful you have to pay for returns it cost me £11.00 to return my boots & the sizings are all wrong!!!! I ordered a size 6 boots as I always do & couldn’t even get them on my feet. Very disappointing indeed”

Helpful Report

Posted 2 years ago

Hello, Thank you for taking the time to leave a review. We are sorry to hear of your disappointment with your recent purchase. It is difficult to determine fit without trying on the item, as different styles within a brand can fit differently due to factors such as width and shape. We currently do not offer free returns, however we appreciate the feedback regarding the returns policy and will pass this onto the correct department for you. Your return has been recieved and we have processed an exchange for the items which will be with you soon. Kind Regards Nicola-Customer Services

Posted 2 years ago

“The boots do not fit, as you wont pay for postage it is going to cost me £9! as the post office wont accept parcel so big! The nearest shop to drop off to is a 180 mile round journey!”

Helpful Report

Posted 2 years ago

Hello Sharon Thankyou for your review. We do ask for returns to be paid for and include this information on the website to assist however we have sent a private message regarding this. If we can help further please do get in touch. Kind Regards Nicola-Customer Services

Posted 2 years ago

“This is the second time we have ordered boots and the size has been wrong.”

Helpful Report

Posted 2 years ago

Hello Thankyou for your review. The items that are on your order were sent directly from the supplier and we are sorry the incorrect size was sent to you. We will ensure your feedback is passed on directly to them to ensure they take more care with the orders in the future We can see a refund has been issued in store however we hope you have been able to find an alternative style from our range. Kind Regards Nicola-Customer Services

Posted 2 years ago

“I bought a pair of rieker shoes was not told they were not water proof, after It rained my feet were soaking wet try to return to shop but staff not helpful, eventually got a gift voucher for the price of shoes. Bought a new pair online”

Helpful Report

Posted 2 years ago

Hello Thankyou for your review. We are sorry you were disappointed with the Riekers purchased, most of the styles made by the manufacturer are hand stitched and although will have some limited water resistance they are not a waterproofed item. Items which are specifically marked by the brand do offer this attribute We hope you were able to find a suitable alternative and if we can offer further assistance please do not hesitate to contact us Kind Regards Nicola-Customer Services

Posted 2 years ago

“terrible service - shoes ordered were faulty. shoes then resent but sent to a wrong address shoes then arrived but left out in the pouring rain”

Helpful Report

Posted 2 years ago

Hello Thankyou for your review. We are very sorry for the inconvenience caused with your order. Our Customer Services Team have been in touch and hopefully you now have your items. Please be assured we have issued feedback to the teams involved as well as the courier who left the items in an unsuitable please If we can assist further please do let us know Kind Regards Nicola

Posted 2 years ago

“Being asked to write a review on something that still hasn’t been delivered is a bit hard to do. I paid £20 for delivery and it was meant to be delivered by the 14th it’s now the 17th and still no sign. So at the moment not very happy”

Helpful Report

Posted 2 years ago

Hello Thankyou for your review. We are sorry, your original items were returned back to us by the courier service Our Customer Services Team have resent out the order for you and hopefully this will arrive with you soon. Kind Regards Nicola

Posted 2 years ago

“My order ended up going to Ireland and I live in the UK! So it was delayed and I couldn’t wear the shoes for my planned occasion. Disappointing.”

Helpful Report

Posted 2 years ago

Hello Thankyou for your review. We are sorry you were disappointed with your recent order. Royal Mail in error routed your parcel to the incorrect office however we can see they noted the error and you have now got your package. Please be assured we have informed them of your disappointment and we do have DPD as an alternative option, just contact us on 0345 241 7742 when placing the order, this request will be added. Kind Regards Nicola-Customer Services

Posted 2 years ago

“Terrible customer service, despite following the size guide and having another pair by same maker, would not contribute to postage costs when had to return undersized shoes. Refused to answer my questions, just got platitudes and jargon.”

Helpful Report

Posted 2 years ago

Hello Thankyou for your review. Brands develop their own sizing for the shoes they produce. ... Shoe lasts are moulded models of feet and they come in various shapes and sizes, and they're a big part of what makes each shoe manufacturer unique. In that sense, the difference in shoe size between brands is much like clothing. Although you may have worn a Rieker style before, there will be a different last for this, the process will also differ again making each shoe different. Also each customer has a personal fit and this can also affect how footwear feels. We ask customers to pay towards the returns cost if an item is unsuitable and we are sorry you are disappointed with this policy. We will ensure your comments are passed onto the teams taking care of your original order and appreciate your feedback. Kind Regards Nicola-Customer Services

Posted 2 years ago

“I bought your wide fit boots H on line expecting a comfortable fit. However they were not true to size and so I had to return them to one of your shops in Ilkley West Yorkshire where there was a very poor choice of wide fitting Gabor. Therefore I bought a German make of boot/ trainer. These will put me on til new stock arrives in Charles clinkard.”

Helpful Report

Posted 2 years ago

Hello Thankyou for your review. We are sorry to hear the Gabor Bastia were not suitable , as each style is unique with a different fitting experience there is no guarantee they will be a good for for everyone. With reference to our store in Ilkely, we are disappointed you were unable to find another wider fitting option in Gabor and we will ensure your comments about stock availability are passed onto the relevant department. We hope this will not deter from ordering again and do not hesitate to contact us for additional assistance Kind Regards Nicola-Customer Services

Posted 2 years ago

“This review is based on shopping online - shopping at cheltenham shop is worthy of 6 stars. It was 5:30 on a weekday and I needed to obtain a pair of ladies boots for my wife next day but I was in cheltenham that day. SO the stock was available and I set delivery to collect from Cheltenham store and paid delivery for next day. system changed the address to my home quietly and charged 5.99 for next day delivery. goods did not arrive next because it was after 5pm so next day is plus 1 - it does not stop you but it is buried on the internet somewhere. when asked by collect at shop was changed they do not permit courier to deliver to shops - why not????? - very poor systems - Did I get the boots on time - YES - i got into my car and did a fifty mile round trip to buy the boots and pay a second time following day the post arrived and I told him to send them back lesson - do not shop online with Clinkard - I will wait until cheltenham store is opne where the ladies there are excellent - it is a shame because yourproducts are good”

Helpful Report

Posted 2 years ago

Thank you for your review. It is correct that if you order before 5pm we can do a next day delivery for you. We do not have our own courier but use Royal Mail ad DPD who have a last collection with us at aproximately 5.30. Any item can be sent to one of our stores but this order was placed using your home address for delivery, we were unaware that you wanted it sending to store. Unfortunately your order came to us after 6pm and our offices and warehouse are closed. When your order was returned we refunded your postage along with the cost of the shoes. We did not change anything on your order. I am sorry that you felt that your experience with us was not a good one, we work hard to provide a good service to our customers and feel that on this occasion, we did not live up to your expectations. We do hope that you will continue to shop with us in the future and give us the opportunity to show how well online delivery can work. Kind regards, Janice - customer services

Posted 2 years ago

“They didn't fit properly, a bit on the wide side”

Helpful Report

Posted 2 years ago

Thank you for your review. We are sorry to hear that this lovely sandal was not a good fit for you. Your comments will help others when they are browsing. Kind regards, Janice - customer services

Posted 2 years ago

“We ordered 4 pairs of school shoes, received no confirmation email until a few days later. By which time we had been into your shop in Northallerton to see what was going on, they checked the system and saw no evidence of any order so we bought shoes for my kids there and then. A few days later we got confirmation of the order and the shoes are now at your store ready to be collected. Not sure why there was a delay in the order showing up or the glitch but feel you should be aware of this as not the level of service we have come to expect from you as normally your service is fab.”

Helpful Report

Posted 2 years ago

Hello Thankyou for your email We are sorry you never received a confirmation email, it may have gone into a Junk or Spam folder. We can see the order is still instore, we have sent an email against this order for you and look forward to your reply. Kind Regards Nicola-Customer Services

Posted 2 years ago

“Let me down on a school shoe order and the shop they were being delivered to were very unhelpful”

Helpful Report

Posted 2 years ago

Hello Thankyou for your review. We are very disappointed to hear of your experience ordering with Charles Clinkard. A seperate email has been sent to find out more information and we look forward to hearing from you. Kind Regards Nicola-Customer Services

Posted 2 years ago

“Parked mobility scooter outside by all bar one so we could keep an eye on our stuff whilst having one drink, asked to move them away from shop and park further up as 'that's an empty shop' , no blockage to his entrance..... Sad, apparently this is discrimination so I have been told.”

Helpful Report

Posted 2 years ago

“Wanted slippers for a wedding trip away last week and sadly still waiting for them to arrive”

Helpful Report

Posted 2 years ago

Hello Thankyou for your review We are sorry for any delay Your order was available to collect from the store however we note a telephone number was not included and an email was forwarded to you which may have gone into another folder. If there are any further queires please do let us know Kind Regards Nicola-Customer Services

Posted 2 years ago

“I feel that have to pay for returns is unacceptable considering the price of the shoes”

Helpful Report

Posted 2 years ago

Thank you for taking the time to leave a review. There are 3 ways for you to return your shoes to us. By Royal Mail, Instore at any Charles Clinkard Branch or with Collect+ I have included a link to our returns page on our website for your ease; https://www.charlesclinkard.co.uk/returns-i17 If you require any further assistance, please contact customer services on 0345 241 7742, who will be more than happy to help. Kind regards Dawn - Customer Services

Posted 2 years ago

“Not received shoes yet - Royal Mail holdup”

Helpful Report

Posted 2 years ago

Thank you for taking the time to leave a review. I can see your order was dispatched from our warehouse on 27th August, with Royal Mail, on a next day service, but was not received by you until 6th September. Once your order has been shipped it is down to the courier to deliver promptly, unfortunately Royal Mail have failed to do this for your order, but this is down to the courier. I am pleased that you now have your order and hope this experience with Royal Mail does not put you off ordering with Charles Clinkard in the future. Kind regards Dawn - Customer Services

Posted 2 years ago

“I haven't yet been notified that the item is ready for click and collect?!”

Helpful Report

Posted 2 years ago

Thank you for taking the time to leave a review. I am sorry that you did not receive a notification that your order was ready for collection. I am pleased that you have now been into store to collect your order. I do hope you will continue to use Charles Clinkard in the future. Kind regards, Dawn - Customer Services

Posted 2 years ago

Charles Clinkard is rated 4.8 based on 45,574 reviews