Charles Clinkard Reviews

Name: Charles Clinkard
Address: Eveline House, Cannon Park Way, Middlesbrough, Middlesbrough
Rating: 4.76

4.8 Rating 48,990 Reviews

96 %

of reviewers recommend Charles Clinkard

4.8

Based on 48,990 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Visit Website

Phone:

0345 241 7742

Email:

help@clinkard.co.uk

Location:

Eveline House, Cannon Park Way, Middlesbrough
Middlesbrough
TS2 1AX

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Charles Clinkard 5 star review on 22nd April 2025

Charles Clinkard 5 star review on 11th April 2025

Charles Clinkard 1 star review on 4th April 2025

Charles Clinkard 5 star review on 26th February 2025

Charles Clinkard 5 star review on 6th February 2025

Charles Clinkard 5 star review on 29th January 2025

Charles Clinkard 5 star review on 17th December 2024

292

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I take a standard size 8(42) and these were sold as such. They turned out to be a size 41 and were too small. For the price paid, I decided not to walk a mile to the nearest post office and pay to return them, so they went to the nearest charity outlet.”

Helpful Report

Posted 2 years ago

“Bought the reiker Elton chelsea boots in darlington store I find them uncomfortable also they leak water in at the sole wouldn't recommend them”

Helpful Report

Posted 2 years ago

Thank you for your review. Unfortunately due to the stitching around the sole of this lovely boot, they are not waterproof. We are sorry to hear that you find them uncomforatble and hope that in time as the leather warms and adjusts to your feet, they do become more comfortable for you. Kind regards, Janice - customer services

Posted 2 years ago

“I didn't get the delivery and no one was in touch with me. I asked a question but I got no response.”

Helpful Report

Posted 2 years ago

Hello, Thank you for taking the time to leave a review. Your order was shipped on the 7th November and is on it's way to you. A colleague replied to your email yesterday with the tracking information, I hope you have now received this. As you're overseas, delivery can take a little longer. However, your order should be with you soon. I hope our correspondence helps but if we can provide you with any further assistance, please do not hesitate to get in touch. Kind regards, Rosie, Customer Services.

Posted 2 years ago

“I returned my Gabor boots which were too small and had to pay £8.95 return postage. To ensure the cost if lost in transit was covered. I complained about this cost via their email which promised a response within 48 hours. I have not yet had a response. I also spoke to customer care and still have not received a response. I would not recommend using this website for purchasing footwear as it is unreasonable to expect customers to pay £8.95 if they are not a good fit.”

Helpful Report

Posted 2 years ago

Thank you for your review. We do recommend a tracked service but you do not have to do this. There is a link on our website to Collect + which is £4.49 and covers up to 10 kilos. You can also take a return back to any Charles clinkard store for refund. We reply to all emails within 48 hours, I have looked for one from you and can only find emails back in 2018, where we spoke to you about a handbag. I am sorry to see that your email has not come thorugh to us therefore you have not had a response. We do like to help when we can. Kind regards, Janice - customer services

Posted 2 years ago

“I bought Gabor Jenkins boot black size 5.5, it came without the box, apparently the box was damaged !! But size 5.5 is still available to purchase!! They didn’t even pack it in another box !! Just placed it in some flimsy waxed tissue !! Not even the Gabor packing !! With no packing inside the boots either !! When I complained thry said sorry the original box was damaged!! What like on every size 5.5 !! I don’t think so !! I want the box !! So they say I now have to go to my local store to collect a box !! At my insistence they eventually agreed to refund my travel costs !! I will never shop with Clinkards again !! I expected much better customer service !! Very dissatisfied & disappointed !!”

Helpful Report

Posted 2 years ago

Hello Thank you for your review. I’m sorry to hear your purchase wasn’t sent out to you in its original packaging. As explained unfortunately the box was damaged and we did not feel it would be acceptable to send them out in the original damaged box to yourself. We packed them in one of our boxes, wrapped in tissue but unfortunately no padding for the boots was provided which we apologise for. We always aim to send out our shoes presented to a standard we expect. I am glad to hear we managed to source you a replacement box from one of our stores and your travel costs have been covered for retrieving it. Once again please accept my apologies for any inconvenience caused. Kind regards Michael Customer Services

Posted 2 years ago

“The boots I was sent were faulty. Very disappointed. They arrived in a sorry state clearly they had been sent out before and returned. Local Branch did an exchange”

Helpful Report

Posted 2 years ago

Thank you for your review. I am sorry to hear that you were sent an item that you found to be in a 'sorry' state. All items should be quality checked before sending out, and we have let you down on this occasion. Thank you for letting one of our branches arrange an exchange for you. Kind regards, Janice - customer services

Posted 2 years ago

“I recently ordered a pair of Gabor Boat wide fitting ankle boots. These boots were never wide fitting as stated. Disappointed.”

Helpful Report

Posted 2 years ago

Thank you for your review. We are sorry if you found the description of the boots not to be accurate. I have looked at other reviews and there are many that say they are lovely and wide and the odd couple that say that they are not. We will pass your findings on and thank you for sharing your thoughts. Kind regards, Janice - customer services

Posted 2 years ago

“Disgusted that not only are returns nor free, your collect plus returns doesn’t insure anywhere near the. Cost of 3 pairs shoes I want to return. A very expensive purchase so won’t be using you again!”

Helpful Report

Posted 2 years ago

Thank you for your review. As stated in our terms and conditions, delivery is free which we pay for, and any exchanges are sent to customers again at our cost, but returns are at the customer own cost. We do not have our own courier, the link on our website is to Collect+ but is an external company but you may use whichever service you wish. You can take orders back to a Charles Clinkard store, you have up to one year so long as the item is unworn or maybe send back by Royal Mail second class to keep costs low. Kind regards, Janice - customer services

Posted 2 years ago

“The shoes cost £95.00 and they are too big I ordered my normal size so I know have to pay to return them this is my last purchase on the internet”

Helpful Report

Posted 2 years ago

Thank you for your review and sharing your findings with regard to the shoes. Your comments will help others when they are browsing. You can take the shoes back to a Charles Clinkard store, you have up to one year so long as unworn, there are a few not too far away from you if you are in the area at all. There is a link on our website for £4.49 with Collect + which will cover the return of your shoes, however you may find a different postal service which is cheaper. I hope that this information is of help. Kind regards, Janice - customer services

Posted 2 years ago

“Still haven’t received my order after nearly 2 weeks!”

Helpful Report

Posted 2 years ago

Thank you for your review. Unfortunately there was an incorrect email address and no telephone number on your order to contact you and let you know that your order was ready to be collected. I can see from your order, that you called into store to collect your item and asked for a refund on the day. This has been done for you. Kind regards, Janice - customer services

Posted 2 years ago

“Delivery too slow”

Helpful Report

Posted 2 years ago

Thank you for your review. We do have a free standard delivery offer which will be dispatched within 5 working days. There is also express at £3.99 and next day at £5.99. As we do not have our own courier we use DPD or Royal Mail, usually an overnight service. I can see that you ordered on 31st August and received on 5th September. I am sorry that you were disappointed with the time your delivery took. Kind regards, Janice - customer services

Posted 2 years ago

“We ordered a pair of shoes for our sons return to school. Like most people we leave this until the last week of the holidays as kids feet grow at a silly rate. Anyway we ordered them for delivery to store. Picked them up on the last Friday of the holidays. Opened them at home only to realise that the shoes where different and obviously couldn't be worn. Spoke with customer service who weren't that helpful other than advising to send them back, they also wouldn't send a replacement until these had been received back. In the end we decided to ring around all the stores closest to us and managed to locate a pair in stock, the same what we'd ordered. This store was over an hour away which in today's market probably cost me £10 in fuel. On this occasion, I was very unhappy with Clinkards.”

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Posted 2 years ago

“Shoes were tiny”

Helpful Report

Posted 2 years ago

Thank you for your review. We are sorry to hear that you found these Clark's school shoes to be small, they are Clark's measurements and I am sorry that on this occasion it was not right. I can see that you have taken them back to one of our stores for refund and hope that they were able to help with the size that you needed Kind regards, Janice - customer services

Posted 2 years ago

“Shoes ordered 29 August… tracking didn’t work - lost in transit. Second pair sent overnight on 6 sept. Still nothing. Waiting for some answers, but told I “might” get them by Monday. Two weeks for delivery of a pair of shoes… disappointing at best.”

Helpful Report

Posted 2 years ago

Thank you for your review. Looking at the tracking on this order, it reads as delivered yesterday (Thursday 8th). Please can you call us on 0345 241 7742 or email sales@clinkard if this is not the case? It may be that you had a delivery after you left this review, so we hope that you find all to be in order. We are sorry about the time it is taking for deliveries at present, we do not have our own courier and use Royal Mail and DPD. With the strikes at the present time, this is having an impact. We apologise for your inconvenience. Kind regards, Janice - customer services

Posted 2 years ago

“Terrible experience in terms of delivery. 2 pairs of school shoes ordered 2 weeks prior to new school term, delivery rescheduled 4 times due to 'unforeseen circumstances'. When DPD were contacted they were very unhelpful saying the delivery van's sat nav was down so they couldn't tell where the driver was. Eventually shoes arrived 3 days after school term started so they will be returned as I had to buy alternatives.”

Helpful Report

Posted 2 years ago

“why say you have the stock and after it's ordered and paid you say you don't have it and all the hassel to get the money returned poor show.”

Helpful Report

Posted 2 years ago

Thank you for your review. We are sorry that this has happened, we had low stock and unfortunately, there were a few orders for the same item and we had to cancel these shoes from your order as it is a first come first served basis. This is not something that we like to see happen and we apologise sincerely that on this occasion it has caused inconvenience to you. We do hope that you find something else that you like as much. Kind regards, Janice - customer services

Posted 2 years ago

“Where is measured in store and then they didn’t have the shoes we wanted online so they were sent for in Paignton leather when they arrived they did not fit to drive to the retailer where was then sold the biggest size and had to buy insoles highly disappointed in the customer service when I went back to store to sort the shoes out”

Helpful Report

Posted 2 years ago

Thank you for taking the time to leave a review. We are sorry to hear that the shoes that you received did not fit and you had to return them. Measuring is a guide and different brands can differ in size slightly. I apologise sincerely that you were not happy with the customer service provided and hope that this does not put you off ordering from us in the future. Kind regards, Janice - customer services

Posted 2 years ago

“Damaged sandals not fit for purpose asked for refund of postage in view of this and not received or even an apology”

Helpful Report

Posted 2 years ago

Thank you for your review. I apologise sincerely that you received a pair of damaged sandals. We are sorry that nobody contacted you with regard to your return and let you know that you have been refunded. I have left you a voice mail, hopefully you will contact us on 0341 241 7742 so that we can arrange a postage refund for you. Kind regards, Janice - customer services

Posted 2 years ago

“I ordered these sandals after you informed me that they were back in stock When I travelled 20 miles to pick them up they were a completely different colour No other sandals were available I suggest you check the items before sending them out”

Helpful Report

Posted 2 years ago

We are sorry to hear that this has happened. Colours can vary when you view on the website, but should have been brown as described. I am not sure what colour you received, but we only have the one colour so it must be an image problem, we are sorry if this is the case. We do hope that you find a colour that you like better. Kind regards, Janice - customer services.

Posted 2 years ago

“Rude and poor customer service at the Newbury store - arrived at 5.05pm (published closing time is 5.30pm) and was informed that there are no children's fittings after 5pm despite no one else waiting. There was no apology nor acknowledgement that the website does not say this. Fortunately Clarks were more helpful!”

Helpful Report

Posted 2 years ago

Hello Thank you for taking the time to contact us. Naturally, I'm disappointed to read your feedback. We're keen to discuss this further with you. Can you possibly provide a contact number so we can get in touch, please? I look forward to hearing from you. Kind regards, Rosie, Customer Services

Posted 2 years ago

Charles Clinkard is rated 4.8 based on 48,990 reviews