Charles Clinkard Reviews

Name: Charles Clinkard
Address: Eveline House, Cannon Park Way, Middlesbrough, Middlesbrough
Rating: 4.76

4.8 Rating 45,232 Reviews

96 %

of reviewers recommend Charles Clinkard

4.8

Based on 45,232 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Visit Website

Phone:

0345 241 7742

Email:

help@clinkard.co.uk

Location:

Eveline House, Cannon Park Way, Middlesbrough
Middlesbrough
TS2 1AX

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Charles Clinkard 5 star review on 15th May 2024

Charles Clinkard 5 star review on 10th May 2024

Charles Clinkard 5 star review on 20th April 2024

Charles Clinkard 5 star review on 13th March 2024

Charles Clinkard 5 star review on 5th March 2024

259

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Would not purchase from you as you do not have a free returns policy, customers have to pay at their own expense for the return postage. Tracked is £8.99 to ensure it is returned safely or the refund will not be paid out. All online companies have a safe return policy. This should be made know to your customers when purchasing from you.”

Helpful Report

Posted 2 years ago

Hello Thankyou for your review. We are sorry you are disappointed with your order experience. Free delivery is available on orders over £40.00 however we do ask for returns to be covered and include this in the terms and conditions to help customers decide whether they wish to place an order. (https://www.gaborshoes.co.uk/delivery-returns-i57) You can return the items to a Charles Clinkard store along with proof of purchase and also have up to 365 days to return as long as the items are unworn. We do recommend a tracked service for your reassurance however you are welcome to return the orders in whichever way is more convenient to you. Your feedback has been passed onto the relevant teams and if you need any further assistance please do not hesitate to contact us. Kind Regards Nicola-Customer Services

Posted 2 years ago

“Wrong item sent out. Everyone makes mistakes, but would expect to be offered a discount or similar for the time/hassle it took to return the item. Thanks for arranging the refund with less fuss.”

Helpful Report

Posted 2 years ago

Hello Thank you for your review. We are sorry for the disappointment caused by your recent order and understand how frustrating this would have been. Our Customer Services Team do appreciate you taking the time to return the order and we have ensured a complete refund is issued to you. Feedback has been provided to the teams taking care or your order and we hope you will return in the future. Kind Regards Nicola-Customer Services

Posted 2 years ago

“Wrong item sent contacted customer services and response was not helpful.”

Helpful Report

Posted 2 years ago

Hello Thankyou for your email. We are sorry you appear to have received the incorrect item. Your order advises you kindly contacted us regarding this recently and a separate email has been sent to gain further information. We look forward to hearing from you. Kind Regards Nicola-Customer Services

Posted 2 years ago

“I spent so much time In-store and the manager still ordered the wrong shoes for my daughter. This is very disappointing.”

Helpful Report

Posted 2 years ago

Hello Thankyou for your review. We are sorry you the incorrect shoes were ordered for you. Your comments have been passed onto the store in question and we hope you are able to source an alternative. Kind regards Nicola-Customer Services

Posted 2 years ago

“Sadly when my order arrived the childrens Doctor Martens had been worn previously and were creased . Had to return the order as as they didn’t have another pair in the size .”

Helpful Report

Posted 2 years ago

Hello Thankyou for your review. Items are sourced from warehouse and stores, they may have been tried on or on display however the quality of the items should remain to the standard you would expect and we are disappointed these were sent. We can see our Customer Services Team have been in touch regarding this and we look forward to receiving back the items and issuing your refund Please be assured we will investigate how this occurred and we hope you will return to us for your footwear requirements in the future. Kind Regards Nicola-Customer Services

Posted 2 years ago

“The Bugatti shoes I got are scratched and it is clear these have already been used. They should be replaced! Please call me on 07783974823 to advise me how to return them and be refunded. I am very disappointed and you should offer better remedial action.”

Helpful Report

Posted 2 years ago

Thank you for your review, We are sorry to hear that this has happened. When we do not have an item left in our warehouse, as we have several stores around the country, we may ask for a pair to come back to us to fulfil an order, this has happened on this occasion, so your shoe may have been tried on in store. All orders should be checked before dispatch so that they go out they are nicely packaged, we are sorry that on this occasion this does not appear to have happened. Unfortunately, we do not have more stock, but we can certainly arrange a return at no cost to yourself. If you would like to call us on 0345241 7742 quoting your order number, we would be happy to resolve this for you. I apologise sincerely for your inconvenience. Kind regards, Janice - customer services.

Posted 2 years ago

“You need to make it clear to customers that they have to pay return for items, themselves. Had I known that, I wouldn’t have used your online shop. It’s too expensive.”

Helpful Report

Posted 2 years ago

Hello Thankyou for your review. We are sorry you are disappointed with your returns policy. The website includes delivery and returns information alongside the item before you proceed with your order and you can also find further details via the link below: https://www.charlesclinkard.co.uk/returns-i17 Your feedback will be forwarded to the relevant teams as we appreciate all comments from our customers and hope you will reconsider ordering in the future. If we can offer further assistance please do not hesitate to contact us. Kind Regards Nicola-Customer Services

Posted 2 years ago

“Bought a pair of boots, sadly too small. Cost me £11 to return them! I then bought the same boots from Amazon in 2 different sizes and could return the pair that didn’t fit free of charge. Boots were the same price at both Amazon and Charles Clinkard. I will not attempt to buy shoes again from you as feel it is necessary with shoes to try and sometimes return.”

Helpful Report

Posted 2 years ago

Hello Thankyou for your review We are sorry you are disappointed with our returns policy. The website does include as much information regarding both delivery and returns to allow our customers to make an informed choice We give free delivery on orders over £40.00 and you have up to 365 days to return if unworn and in the original packing for a refund or an exchange. Returns can be taken to a Post Office or customers are welcome to take them to a Charles Clinkard store or use an alternative service convenient to you. Amazon is a marketplace and has the facility for other retailers to choose the relevant services however some will come at a premium to the customer or the store selling. We are delighted to hear you were able to find what you were looking for with another retailer however are disappointed you won't return in the future If we can offer assistance please do let us know Kind Regards Nicola-Customer Services Kind Refards

Posted 2 years ago

“You need to pay for returns and for a pair of shoes it is expensive!”

Helpful Report

Posted 2 years ago

Hello Thankyou for your review. Returns are payable by the customer and we have a section on the website as well as along side the item to help customers with this aspect of their order. We offer 365 days to return an item and you can also take to a Charles Clinkard store, returns will vary in cost depending on the service opted for and you are welcome to use an alternative that may be more convenient to you Your comments will be passed on directly to the relevant team and we hope you will return in the future Kind Regards Nicola-Customer Services

Posted 2 years ago

“The most bad company that I face whole my life , This the communication done between me and customer service due to I need to change size of shoes & delayed sending other shoes 👇 This Comoany the worst Comoany that I face whole of my life , abusing customer, very rude for email reply , not clear in terms and conditions, I order 2 shoes and I have 3 issues: First one tan shoe I didn’t receive it up to now, 2nd issue , I received the black shoes but unfortunately size 9.5 ( 44 ) I need to change to 8 (42) 3rd issues the shoes I received I pay 233 Emirts Dirhams for customs inDubai ? And in information of shoes during payment no any information about extra payment Waiting your reply This they reply m sorry I can see that your tan shoes failed to get delivered and we will receive them back today, I have already made a note to resend these out as soon as we receive them back. Unfortunately, due to the destination being international you would need to send your size 9.5’s back to us and reorder the size 8 on a different order. Customs in other countries charge different amounts based on the price of the package if it’s over £150, this is something we can’t control. I can only apologise for the delivery issue, we will get them sent out as soon as they arrive back here. Very bad and very difficult communication, a kind of abuse customer”

Helpful Report

Posted 2 years ago

“My mother has bought several pairs of shoes from your Ilkley shop in the past, unfortunately upon purchasing her last pair of boots, once she got them home to try on, she realised that the zip was incredibly stiff. After returning the boots to the store she was very rudely told that there was nothing wrong with them, now I have also tried to use the zip and it is definitely not a quality item! The boots have not been worn and according to the website you offer 365 day returns, but this was not even offered at the time, again even though the boots have clearly not been worn. Extremally disappointing customer service given when previously my mother has always been satisfied with the service. I personally will be encouraging her to shop else where as this is simply not good enough in this day and age not to care about the level of customer service given.”

Helpful Report

Posted 2 years ago

Hello Paula We are sorry you were disappointed with your experience in store, we pride ourselves on customer service and have sent a private message hoping to offer further assistance. Kindest Regards Nicola-Customer Services

Posted 2 years ago

“I ordered a pair of Gabor boots that were supposed to be wide. I went 1 size up after reading the reviews and they were far too small and not wide at all. I then arranged an exchange for a pair 2 sizes up and when they arrived they had a piece of metal sticking up inside the boot. After ringing again I was told that size had sold out. Through no fault of my own I have lost out on boots I really like. There appears to be no quality control and selling boots that are not wide when they are advertised as wide is dreadful.”

Helpful Report

Posted 2 years ago

Hello Thankyou for your review. The Gabor Bastia are classed as an extra wide fitting however as size is individual and many factors such as the shape of the boot, the arch as well as the materials and the last used when making the item can affect how an item feels to each customer. The style is now no longer available however we are very sorry you found a fault with the item, its not something we would expect from Gabor and the feedback regarding this has been forwarded directly to them. We are sorry you were disappointed and hope you are able to find a suitable wide fitting alternative on the website, I have included a link to a couple which may be of interest and if you have any questions regarding this you are most welcome to call our Customer Services Team or email sales@clinkard.co.uk https://www.charlesclinkard.co.uk/women-c1/boots-c3/ankle-boots-c100/briano-womens-ankle-boots-p42595#attribute%5B1%5D=32405 https://www.charlesclinkard.co.uk/women-c1/boots-c3/ankle-boots-c100/bolan-women-ankle-boots-p40156#attribute%5B1%5D=91 Kind Regards Nicola-Customer Services

Posted 2 years ago

“I gave one * for return policy. I ordered 2 pairs of shoes of my size but both of them were too big for me , despite the fact that I had ordered the same size of shoes from your site before . It seems that shoes getting bigger? Or you give wrong information on your site? So I had to return 2 pair of shoes and then I realised that for to try shoes from your site is cost me about £8 -so much Royal Mail charge for to send shoes to you. Another option is Collect + but to print label I have to have printer which I haven’t got. To print label in library was impossible as libraries are closed in my area due to pandemic. So shoes is still here . I called to your customer service asked to send me return label for Collect + which could pay, but I have been told that it is impossible. Very careless attitude! No help at all. I think that during pandemic you could send return labels and not put your customers in such situation, bear in mind how expensive your shoes are you could sort out the problem with return and not be so nasty to your customers.”

Helpful Report

Posted 2 years ago

Hello Thankyou for your review. Our Customer Services Team have already spoken with you regarding this and we look forward to receiving the items. We are sorry you are disappointed with our returns policy and will forward your comments onto the relevant teams. Kind Regards Nicola

Posted 2 years ago

“I was really disappointed with my order as I had ordered the red boots and they came in black which I’ve ended up keeping as I was desperate for some winter boots but really preferred the red”

Helpful Report

Posted 2 years ago

Hello Thankyou for your email We are sorry to hear you did not receive the colour requested, it appears there was a mix up and we are disappointed. We do have stock of the Red Rug available if you would like to order however as you have kept the black pair we are unable to accept these back if they are worn Should the items not be worn please contact our Customer Services Team on 0345 241 7742 or via email sales@clinkard.co.uk and we can assist Kind Regards Nicola

Posted 2 years ago

“I was very disappointed with the quality of the shoes.particularly the soles.i actually slipped in them.i have bought many of the reiker shoes over the years because of the quality.i shant be buying anymore.why have you changed the product.they appear cheap.”

Helpful Report

Posted 2 years ago

Thank you for taking the time to leave a review. We are sorry to hear you were disappointed with the quality of the shoes. We will of course pass your comments onto the manufacturer. We hope you find another style within our range. Kind Regards Nicola-Customer Services

Posted 2 years ago

“I think it’s dreadful you have to pay for returns it cost me £11.00 to return my boots & the sizings are all wrong!!!! I ordered a size 6 boots as I always do & couldn’t even get them on my feet. Very disappointing indeed”

Helpful Report

Posted 2 years ago

Hello, Thank you for taking the time to leave a review. We are sorry to hear of your disappointment with your recent purchase. It is difficult to determine fit without trying on the item, as different styles within a brand can fit differently due to factors such as width and shape. We currently do not offer free returns, however we appreciate the feedback regarding the returns policy and will pass this onto the correct department for you. Your return has been recieved and we have processed an exchange for the items which will be with you soon. Kind Regards Nicola-Customer Services

Posted 2 years ago

“The boots do not fit, as you wont pay for postage it is going to cost me £9! as the post office wont accept parcel so big! The nearest shop to drop off to is a 180 mile round journey!”

Helpful Report

Posted 2 years ago

Hello Sharon Thankyou for your review. We do ask for returns to be paid for and include this information on the website to assist however we have sent a private message regarding this. If we can help further please do get in touch. Kind Regards Nicola-Customer Services

Posted 2 years ago

“This is the second time we have ordered boots and the size has been wrong.”

Helpful Report

Posted 2 years ago

Hello Thankyou for your review. The items that are on your order were sent directly from the supplier and we are sorry the incorrect size was sent to you. We will ensure your feedback is passed on directly to them to ensure they take more care with the orders in the future We can see a refund has been issued in store however we hope you have been able to find an alternative style from our range. Kind Regards Nicola-Customer Services

Posted 2 years ago

“I bought a pair of rieker shoes was not told they were not water proof, after It rained my feet were soaking wet try to return to shop but staff not helpful, eventually got a gift voucher for the price of shoes. Bought a new pair online”

Helpful Report

Posted 2 years ago

Hello Thankyou for your review. We are sorry you were disappointed with the Riekers purchased, most of the styles made by the manufacturer are hand stitched and although will have some limited water resistance they are not a waterproofed item. Items which are specifically marked by the brand do offer this attribute We hope you were able to find a suitable alternative and if we can offer further assistance please do not hesitate to contact us Kind Regards Nicola-Customer Services

Posted 2 years ago

“terrible service - shoes ordered were faulty. shoes then resent but sent to a wrong address shoes then arrived but left out in the pouring rain”

Helpful Report

Posted 2 years ago

Hello Thankyou for your review. We are very sorry for the inconvenience caused with your order. Our Customer Services Team have been in touch and hopefully you now have your items. Please be assured we have issued feedback to the teams involved as well as the courier who left the items in an unsuitable please If we can assist further please do let us know Kind Regards Nicola

Posted 2 years ago

Charles Clinkard is rated 4.8 based on 45,232 reviews