Charles Clinkard Reviews

Name: Charles Clinkard
Address: Eveline House, Cannon Park Way, Middlesbrough, Middlesbrough
Rating: 4.76

4.8 Rating 49,729 Reviews

96 %

of reviewers recommend Charles Clinkard

4.8

Based on 49,729 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Visit Website

Phone:

0345 241 7742

Email:

help@clinkard.co.uk

Location:

Eveline House, Cannon Park Way, Middlesbrough
Middlesbrough
TS2 1AX

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Charles Clinkard 5 star review on 11th July 2025

Charles Clinkard 5 star review on 10th July 2025

Charles Clinkard 5 star review on 28th June 2025

Charles Clinkard 5 star review on 26th June 2025

Charles Clinkard 5 star review on 15th May 2025

300

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“You charged for next day delivery and it took two days. No refund offered. White trainers arrived dirty too.”

Helpful Report

Posted 2 years ago

Thank you for your review. Our Next day delivery has a cut off point of 5pm, this is stated in or terms and contitions and in our delivery information. We use DPD and also Royal Mail for our deliveries and their last collection from us is at 5.45 as we close at 6pm. Your order was placed after this time and was sent out on the next day so it was sent out correctly. Your trainers should not have arrived dirty, if you would like to call us on 0345 241 7742 quoting your order number, we can arrange for a return of the shoes, so long as unworn. I hope that this information clears up any misunderstanding. Kind regards, Janice - customer services

Posted 2 years ago

“Not happy with the shoes at all very poor quality therefore had to return”

Helpful Report

Posted 2 years ago

Thank you so much, Maham, for taking the time to share your experience with us. We regret to hear that the shoes from Charles Clinkard did not meet your expectations and had to be returned. We hope that you find the returns process to be easy and we will refund within 3 days of the shoes arriving back, or you can just take them back to a Charles Clinkard store. Kind regards, Janice - customer services

Posted 2 years ago

“So disappointed, ordered bag, had to return as it was faulty (clasp wouldn't work). Could not be replaced as it was in Sale! Manufactures fault. Felt that Charles Clinkard should have replaced for Goodwill! Lady dealing with me charming. Charles Clinkard down in my estimation ☹️ Julia Cole”

Helpful Report

Posted 2 years ago

Hello Thank you for your review. I’m sorry to hear the condition of the clasp of the bag was in when purchased, unfortunately due to the item being in the sale/limited stock, we couldn’t source the stock to replace the bag for you in the same colour. Unfortunately, the colour you requested for an exchange was not in the sale and had a significant price difference, to the original purchase. I can see a refund has now been issued and I’m sorry for any inconvenience caused. Kind regards Michael

Posted 2 years ago

“I did not order this item and rejected it with the postman”

Helpful Report

Posted 2 years ago

Hello Thank you for your review. I’m sorry delivery was attempted at your address; the order was meant for a neighbour but due to a problem the incorrect door number was entered. I would like to apologise for any inconvenience or confusion caused. Kind regards Michael

Posted 2 years ago

“Very poor customer service - buy elsewhere”

Helpful Report

Posted 2 years ago

Hello Thank you for your review. I’m sorry to hear the experience you have received. Unfortunately, I can’t seem to locate any correspondence between us and yourself, regarding any issues with your order or the customer service received. If you have received poor customer service, we would like to hear how, when, and why? To help us improve in the future. If you could call us or send us an email, we would be happy to investigate this for you. Kind regards Michael

Posted 2 years ago

“Beware Refund Proces: Ordered online. Returned to my local shop. Got return receipt. 3 weeks later no refund. Called shop. They apologised for “internal error” but said it happens often. They paid the next day. If I hadn’t called the shop I think I’d have missed out on my return. Feels like sharp practice to me. The roll has generated a return receipt. The credit repayment should be immediate and should be reconciled.”

Helpful Report

Posted 2 years ago

Thank you for your review. We are genuinely sorry that this has happened. Please be assured that our accounts team would have seen a return without refund and corrected this, we do like to refund immediately and thank you for letting us know so that we could correct this for you. I apologise sincerely for any disappointment in our Company and for your inconvenience. Kind regards, Janice - customer services

Posted 2 years ago

“Shoes described as wide fit - bit were not. Had to return the shoes, waiting for refund”

Helpful Report

Posted 2 years ago

Thank you for taking the time to let me know about your experience with Charles Clinkard, Kelvin. We greatly appreciate it! I'm sorry to hear that the shoes you purchased from us, which were advertised as being a wide fit, weren't up to your expectations. Your comments will help others when they are browsing if you pop that onto the product reviews. . Within 3 days of your order arriving here, we will email you to let you know and issue your refund. I am sorry that this shoe was not a good fit for you. Kind regards, Janice - customer services

Posted 2 years ago

“Very disappointed with the first delivery of some blue espadrilles. They were totally different shades of blue so I had to wait for a returns label to be posted off to me, as I have no printer at the moment, and am now waiting for a replacement pair. The difference in colour was immediately obvious to me so I fail to understand why they were sent out. I also ordered a stone coloured pair and they have arrived and are fine. I hope the blue pair arrive soon.”

Helpful Report

Posted 2 years ago

Thank you for your review. I am sorry to hear that you received a pair of shoes that were odd colours. All orders should be checked at dispatch and we have let you down on this occasion. If you could please email or call us on 0345 241 7742 (only a local rate charge) once you have posted the odd pair back, we can have a new pair on the way to you rather than you having to wait. We are genuinally sorry that this has happened and for the inconvenience caused. Kind regards, Janice - customer services

Posted 2 years ago

“Shoes were delivered used so sent back as unable to give them as a present”

Helpful Report

Posted 2 years ago

Thank you for your review. I am sorry to hear that you received shoes that were worn, all returns should be checked before being put back into stock and also again before sending anything out to a customer. We have let you down on this occasion and we apologise sincerely. Kind regards, Janice - customer services

Posted 2 years ago

“I have still not received my parcel after almost 1 month, can you please check where they are. Thanks”

Helpful Report

Posted 2 years ago

Thank you for your review. Your order was placed on 9th February and sent out via Royal Mail on 12th February from the UK. This has now passed through customs and the tracking reads Monday 27 February 2023 06:38 Item has left the overseas International Processing Centre HONG KONG CENTRAL MAIL CENTRE, Hong Kong I have sent your tracking number via a seperate email so you can follow the progress on Hong Kong post. Your order will be with you very soon. Kind regards, janice - cusotmer services

Posted 2 years ago

“Apparently my order, which I made 19 days ago, arrived some time ago and I was never contacted. I did, however, receive two emails about customer feedback for my purchase. So, that is what I'm doing here. I'm disappointed in the customer service of Charles Clinkard and at this point I wouldn't recommend it to anyone I know.”

Helpful Report

Posted 2 years ago

Thank you for your review. I am sorry to hear that you did not know that your order arrived in store. We did email you to let you know it had been dispatched, this was on 6th February (could this be in your junk mail?) There was no telephone number on your order to call you so we are sorry to hear that you did not see the email. Kind regards, Janice - customer services

Posted 2 years ago

“La caja era correcta pero los zapatos de dentro no correspondian con el modelo pedido.”

Helpful Report

Posted 2 years ago

Hola Gracias por su evaluación y traer esto a nuestra atención. Lamento escuchar que ha recibido el estilo incorrecto en el cuadro correcto. Te he enviado un correo privado para ayudarte con el asunto. Si alguna vez tiene algún problema con su pedido, siempre puede contactarnos por teléfono, correo electrónico o chat en vivo. Atentamente Miguel Hello Thank you for your review and bringing this to our attention. I'm sorry to hear you have received the incorrect style in the correct box. I have emailed you privately to assist you with the matter. If you ever have any issues regarding your order, you can always contact us via telephone, email or live chat Kind regards Michael

Posted 2 years ago

“Very dissapointed to have received two seperate orders for the same trainers which were both faulty. Then to receive a telephone call today telling me they have refunded me for three pairs instead of two and asking for me to pay them back £95 which they did not refund.Terrible customer service terrible quality of shoes.”

Helpful Report

Posted 2 years ago

Hello Thank you for your review. I’m sorry to hear the experience you have received. Unfortunately, it was explained to us by the accounts team that we have refunded you more that the value of the order, this was presumed that a double refund had been issued on one of the returns. When in fact we had price matched the product for you and refunded you the £20 difference compared to the sale price, then when you returned your trainers the £20 from the price match was also refund in error. This is why we contacted you. Kind regards Michael

Posted 2 years ago

“The shoes we purchased were for a 4 year old BOY. It is obvious that the WOKE and LBGTQ culture in this country is supported by Charles Clinkard and their products. Supplying BOYS shoes with sparkly insets and sparkly laces is an affront to their childhood and only reinforces the stupidity that is happening in this country. Sensible people should boycott these companies.”

Helpful Report

Posted 2 years ago

“Item took 9days to arrive with conflicting tracking details from royal mail and mixed explanations from customer service, item itself was eventually delivered in good condition, unfortunately will not be shopping at Clinkards again unless they change their carrier.”

Helpful Report

Posted 2 years ago

Hello Thank you for your review. I’m sorry to hear Royal Mail delivered your item incorrectly, before returning it back to us, which we then shipped out again for you explaining the delay. We also use DPD as a courier and customers can call/email us if they have a preferred courier between Royal Mail and DPD to deliver the order with. We are pleased to hear you enjoyed your order once it arrived. Kind regards Michael

Posted 2 years ago

“Shoes were in poor condition so returned and still had to pay almost £7 postage. Disgraceful”

Helpful Report

Posted 2 years ago

Hello Thank you for your review. I’m sorry to hear you received your shoes in poor condition. If you had contacted us, we may have been able to assist you. You can return your order to any of our stores for free. You can purchase a collect plus label from our website for £4.50 or you can also use Royal Mail, second class tracked service is a very popular option and this can start from as little as £3.30. Kind regards Michael

Posted 2 years ago

“Firstly my order consisted of a bag which was incorrectly priced plus had a glue mark on it. More worrying was being sent completely the wrong pair of shoes in a correctly relabelled box. Contacted Charles Clinkard who promptly altered incorrect pricing and issued free return authorisation. Only for the bag to arrrive on its own with no shoes, so another phone call. Shoes duly arrived a few days later and were incorrect style again as before. The company is now searching for the correct shoes but I am not holding my breath. Very poor experience adding to the stress of preparing for our son's wedding.”

Helpful Report

Posted 2 years ago

Hello Thank you for your review. I’m sorry to hear the problems you have experienced with your order. I believe the wrong code may have been used, when identifying the product, I can see we have now sourced you the original pair you required. I’m glad to hear the sale price was honoured and you have been provided free returns throughout your experience, which must have been frustrating for you. Please accept our apologies for any inconvenience caused. Kind regards Michael

Posted 2 years ago

“Felt that boots I sent for had previously been worn and packaging was not new. In addition, one of the studs holding the laces popped off when I tried on the boots - straight out of the box.”

Helpful Report

Posted 2 years ago

Thank you for your review. We do hope that you will contact us regarding your issues. Our number is 0345 241 7742 or you can email to sales@clinkard.co.uk. Please do get in touch quoting your order number so that we can help. I am sorry to hear of your issues and we hope that you will give us the opportunity to resolve these for you. Kind regards, Janice - customer services

Posted 2 years ago

“My son was measured for his shoes on wearing them for 1 day he has blisters on both feet and now refuses to wear them”

Helpful Report

Posted 2 years ago

Thank you for your review. We do offer up to 365 days to return shoes that are unworn outside. This should alow you to try shoes on at home and wear them in. Sometimes when you get new shoes, they can rub and it is always best to have worn them for a time at home first. If you feel that the shoes have been incorrectly fitted, you can go back into store with your son and ask them to take a look. I hope that this information is of help. Kind regards, Janice - customer services

Posted 2 years ago

“Cost me 12 GBP to return shoes that were too small. Returns should be free! I will not be shopping with Charles Clinkard again.”

Helpful Report

Posted 2 years ago

Thank you for your review. We do deliver free of charge, but ask customers to cover the cost of returns. You can choose a premium next day signed for delivery as you seem to have done here, or you can choose a second class service for around £3.00 which may take a day longer and will still be processed within 3 days once it arrives. You can also find a link on our website for £4.49 with CollectPlus which covers up to 10 kilo, or choose any courier of your own choice. Alterntively you can take back to a Charles Clinkard store where they will process the refund for you. This may help for future reference. Kind regards, Janice - customer services

Posted 2 years ago

Charles Clinkard is rated 4.8 based on 49,729 reviews