Charles Clinkard Reviews

Name: Charles Clinkard
Address: Eveline House, Cannon Park Way, Middlesbrough, Middlesbrough
Rating: 4.76

4.8 Rating 49,739 Reviews

96 %

of reviewers recommend Charles Clinkard

4.8

Based on 49,739 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Visit Website

Phone:

0345 241 7742

Email:

help@clinkard.co.uk

Location:

Eveline House, Cannon Park Way, Middlesbrough
Middlesbrough
TS2 1AX

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Charles Clinkard 5 star review on 11th July 2025

Charles Clinkard 5 star review on 10th July 2025

Charles Clinkard 5 star review on 28th June 2025

Charles Clinkard 5 star review on 26th June 2025

Charles Clinkard 5 star review on 15th May 2025

300

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Disgusted that not only are returns nor free, your collect plus returns doesn’t insure anywhere near the. Cost of 3 pairs shoes I want to return. A very expensive purchase so won’t be using you again!”

Helpful Report

Posted 2 years ago

Thank you for your review. As stated in our terms and conditions, delivery is free which we pay for, and any exchanges are sent to customers again at our cost, but returns are at the customer own cost. We do not have our own courier, the link on our website is to Collect+ but is an external company but you may use whichever service you wish. You can take orders back to a Charles Clinkard store, you have up to one year so long as the item is unworn or maybe send back by Royal Mail second class to keep costs low. Kind regards, Janice - customer services

Posted 2 years ago

“The shoes cost £95.00 and they are too big I ordered my normal size so I know have to pay to return them this is my last purchase on the internet”

Helpful Report

Posted 2 years ago

Thank you for your review and sharing your findings with regard to the shoes. Your comments will help others when they are browsing. You can take the shoes back to a Charles Clinkard store, you have up to one year so long as unworn, there are a few not too far away from you if you are in the area at all. There is a link on our website for £4.49 with Collect + which will cover the return of your shoes, however you may find a different postal service which is cheaper. I hope that this information is of help. Kind regards, Janice - customer services

Posted 2 years ago

“Still haven’t received my order after nearly 2 weeks!”

Helpful Report

Posted 2 years ago

Thank you for your review. Unfortunately there was an incorrect email address and no telephone number on your order to contact you and let you know that your order was ready to be collected. I can see from your order, that you called into store to collect your item and asked for a refund on the day. This has been done for you. Kind regards, Janice - customer services

Posted 2 years ago

“Delivery too slow”

Helpful Report

Posted 2 years ago

Thank you for your review. We do have a free standard delivery offer which will be dispatched within 5 working days. There is also express at £3.99 and next day at £5.99. As we do not have our own courier we use DPD or Royal Mail, usually an overnight service. I can see that you ordered on 31st August and received on 5th September. I am sorry that you were disappointed with the time your delivery took. Kind regards, Janice - customer services

Posted 2 years ago

“We ordered a pair of shoes for our sons return to school. Like most people we leave this until the last week of the holidays as kids feet grow at a silly rate. Anyway we ordered them for delivery to store. Picked them up on the last Friday of the holidays. Opened them at home only to realise that the shoes where different and obviously couldn't be worn. Spoke with customer service who weren't that helpful other than advising to send them back, they also wouldn't send a replacement until these had been received back. In the end we decided to ring around all the stores closest to us and managed to locate a pair in stock, the same what we'd ordered. This store was over an hour away which in today's market probably cost me £10 in fuel. On this occasion, I was very unhappy with Clinkards.”

Helpful Report

Posted 2 years ago

“Shoes were tiny”

Helpful Report

Posted 2 years ago

Thank you for your review. We are sorry to hear that you found these Clark's school shoes to be small, they are Clark's measurements and I am sorry that on this occasion it was not right. I can see that you have taken them back to one of our stores for refund and hope that they were able to help with the size that you needed Kind regards, Janice - customer services

Posted 2 years ago

“Shoes ordered 29 August… tracking didn’t work - lost in transit. Second pair sent overnight on 6 sept. Still nothing. Waiting for some answers, but told I “might” get them by Monday. Two weeks for delivery of a pair of shoes… disappointing at best.”

Helpful Report

Posted 2 years ago

Thank you for your review. Looking at the tracking on this order, it reads as delivered yesterday (Thursday 8th). Please can you call us on 0345 241 7742 or email sales@clinkard if this is not the case? It may be that you had a delivery after you left this review, so we hope that you find all to be in order. We are sorry about the time it is taking for deliveries at present, we do not have our own courier and use Royal Mail and DPD. With the strikes at the present time, this is having an impact. We apologise for your inconvenience. Kind regards, Janice - customer services

Posted 2 years ago

“Terrible experience in terms of delivery. 2 pairs of school shoes ordered 2 weeks prior to new school term, delivery rescheduled 4 times due to 'unforeseen circumstances'. When DPD were contacted they were very unhelpful saying the delivery van's sat nav was down so they couldn't tell where the driver was. Eventually shoes arrived 3 days after school term started so they will be returned as I had to buy alternatives.”

Helpful Report

Posted 2 years ago

“why say you have the stock and after it's ordered and paid you say you don't have it and all the hassel to get the money returned poor show.”

Helpful Report

Posted 2 years ago

Thank you for your review. We are sorry that this has happened, we had low stock and unfortunately, there were a few orders for the same item and we had to cancel these shoes from your order as it is a first come first served basis. This is not something that we like to see happen and we apologise sincerely that on this occasion it has caused inconvenience to you. We do hope that you find something else that you like as much. Kind regards, Janice - customer services

Posted 2 years ago

“Where is measured in store and then they didn’t have the shoes we wanted online so they were sent for in Paignton leather when they arrived they did not fit to drive to the retailer where was then sold the biggest size and had to buy insoles highly disappointed in the customer service when I went back to store to sort the shoes out”

Helpful Report

Posted 2 years ago

Thank you for taking the time to leave a review. We are sorry to hear that the shoes that you received did not fit and you had to return them. Measuring is a guide and different brands can differ in size slightly. I apologise sincerely that you were not happy with the customer service provided and hope that this does not put you off ordering from us in the future. Kind regards, Janice - customer services

Posted 2 years ago

“Damaged sandals not fit for purpose asked for refund of postage in view of this and not received or even an apology”

Helpful Report

Posted 2 years ago

Thank you for your review. I apologise sincerely that you received a pair of damaged sandals. We are sorry that nobody contacted you with regard to your return and let you know that you have been refunded. I have left you a voice mail, hopefully you will contact us on 0341 241 7742 so that we can arrange a postage refund for you. Kind regards, Janice - customer services

Posted 2 years ago

“I ordered these sandals after you informed me that they were back in stock When I travelled 20 miles to pick them up they were a completely different colour No other sandals were available I suggest you check the items before sending them out”

Helpful Report

Posted 2 years ago

We are sorry to hear that this has happened. Colours can vary when you view on the website, but should have been brown as described. I am not sure what colour you received, but we only have the one colour so it must be an image problem, we are sorry if this is the case. We do hope that you find a colour that you like better. Kind regards, Janice - customer services.

Posted 2 years ago

“Rude and poor customer service at the Newbury store - arrived at 5.05pm (published closing time is 5.30pm) and was informed that there are no children's fittings after 5pm despite no one else waiting. There was no apology nor acknowledgement that the website does not say this. Fortunately Clarks were more helpful!”

Helpful Report

Posted 2 years ago

Hello Thank you for taking the time to contact us. Naturally, I'm disappointed to read your feedback. We're keen to discuss this further with you. Can you possibly provide a contact number so we can get in touch, please? I look forward to hearing from you. Kind regards, Rosie, Customer Services

Posted 2 years ago

“Can’t really comment on the shoes as they never arrived. DPD didn’t deliver, just sent me an email to say they’d left the parcel at the Post Office in the next town. I contacted Charles Clinkard to let them know and to explain that I can’t drive at the moment but have heard nothing from the company to date. No refund to my bank account so far and no apology from them. Very disappointed at such poor service.”

Helpful Report

Posted 2 years ago

Thank you for taking the time to leave a review. I am sorry to hear about the problem you have had with your delivery. Unfortunately, I'm unable to see any correspondence from you. I'm going to call you this afternoon in the hope to get this resolved for you promptly. Apologies, once again. Kind regards, Rosie, Customer Services

Posted 2 years ago

“Shooed fro wide fitting, not a wide fit, very inflexible, didn’t even try to wear these. So disappointed as they were wrongly delivered, had to wait, then awful. Now having to pay to return them. They were full price too.”

Helpful Report

Posted 2 years ago

Thank you for your review. Looking at the tracking, DPD did try to deliver but there was nobody home so your order was taken to a DPD pick-up shop. As they were not collected, these were returned to sender. We then as discussed with you, re-sent the order out using Royal Mail and the item this time was successfully delivered. We are sorry to hear that now you have the shoes, that you have found them to be too wide. You can take them to a Charles Clinkard store if you are in the area and have up to one year to do so, so long as unworn. Kind regards, Janice - customer services

Posted 2 years ago

“I am very disappointed in my purchase as I have bought Reiker footwear before I know that these are not a genuine brand there is no point me going into the faults with them just to say buyer beware.”

Helpful Report

Posted 2 years ago

Thank you for your review. I am sorry to hear that you felt that this item was not a genuine Reiker shoe. I can assure you that it is genuine and we get these shoes directly from Reiker themselves. If you are unhappy with the item, you can return them to us unworn for a full refund. Kind regards, Janice - customer services

Posted 2 years ago

“Order still not received”

Helpful Report

Posted 2 years ago

Thank you for your review. Looking at the tracking with DPD, there was nobody home when they called so your order was taken to a DPD pick-up shop. As the order was not collected, it was returned to us. As discussed with you, this was re-sent out, this time with Royal Mail and the tracking shows as delivered successfully this time. We do hope that you have found everything to be in order. Kind regards, Janice - customer services

Posted 2 years ago

“Bought Rieker walking boot in Feb 22, it's falling apart, waste of money, never again.”

Helpful Report

Posted 2 years ago

Thank you for taking the time to contact us. I am sorry to see the problem you have. I'd suggest returning these to us so we can examine them. You can take them back to your closest store in Meadowhall, or send them to us in the post. In case the latter is preferable, I have emailed you a prepaid return label so you don't incur any cost. Please accept our apologies for any inconvenience caused. Kind regards, CC Customer Services.

Posted 2 years ago

“I was very disappointed with your attitude to postage . I had to pay postage for delivery & return of my shoes . When I complained I did receive the money for the delivery postage but not the return .”

Helpful Report

Posted 3 years ago

Thank you for your review. We do offer free delivery for orders over £40 and if an item is returned within 2 weeks, we would also refund the standard delivery charge. You did opt for express delivery but as goodwill, we have refunded this for you. About return postage, we do ask the customer to cover this or take unwanted items to a Charles Clinkard store. This is in our terms and condition and also in our returns information. I hope that this helps for future reference. Kind regards, Janice - customer services

Posted 2 years ago

“Goods have not arrived - tracking service is inadequate”

Helpful Report

Posted 3 years ago

Thank you for your review. I am sorry to hear that you have found tracking difficult and have sent a seperate email with links via your order. I have put your tracking number into Australia post tracking and it reads as follows. Delivery expected Thu 14 – Tue 19 Jul In transit to next facility in HOBART TAS Mon 11 Jul, 7.30am Column, event details, Item processed at facility MELBOURNE AIRPORT VIC Column, event date and time, Mon 11 Jul, 6.37am Column, event details, Arrived awaiting clearance (Inbound) MELBOURNE VIC Column, event date and time, Fri 8 Jul, 11.48am Column, event details, Cleared and awaiting international departure LANGLEY (GB), UNITED KINGDOM Column, event date and time, Fri 1 Jul, 4.48am Column, event details, Received item from Sender (Outbound) UNITED KINGDOM Column, event date and time, Thu 30 Jun, 8.35pm

Posted 3 years ago

Charles Clinkard is rated 4.8 based on 49,739 reviews