Charles Clinkard Reviews

Name: Charles Clinkard
Address: Eveline House, Cannon Park Way, Middlesbrough, Middlesbrough
Rating: 4.76

4.8 Rating 48,990 Reviews

96 %

of reviewers recommend Charles Clinkard

4.8

Based on 48,990 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Visit Website

Phone:

0345 241 7742

Email:

help@clinkard.co.uk

Location:

Eveline House, Cannon Park Way, Middlesbrough
Middlesbrough
TS2 1AX

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Charles Clinkard 5 star review on 22nd April 2025

Charles Clinkard 5 star review on 11th April 2025

Charles Clinkard 1 star review on 4th April 2025

Charles Clinkard 5 star review on 26th February 2025

Charles Clinkard 5 star review on 6th February 2025

Charles Clinkard 5 star review on 29th January 2025

Charles Clinkard 5 star review on 17th December 2024

292

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Can’t really comment on the shoes as they never arrived. DPD didn’t deliver, just sent me an email to say they’d left the parcel at the Post Office in the next town. I contacted Charles Clinkard to let them know and to explain that I can’t drive at the moment but have heard nothing from the company to date. No refund to my bank account so far and no apology from them. Very disappointed at such poor service.”

Helpful Report

Posted 2 years ago

Thank you for taking the time to leave a review. I am sorry to hear about the problem you have had with your delivery. Unfortunately, I'm unable to see any correspondence from you. I'm going to call you this afternoon in the hope to get this resolved for you promptly. Apologies, once again. Kind regards, Rosie, Customer Services

Posted 2 years ago

“Shooed fro wide fitting, not a wide fit, very inflexible, didn’t even try to wear these. So disappointed as they were wrongly delivered, had to wait, then awful. Now having to pay to return them. They were full price too.”

Helpful Report

Posted 2 years ago

Thank you for your review. Looking at the tracking, DPD did try to deliver but there was nobody home so your order was taken to a DPD pick-up shop. As they were not collected, these were returned to sender. We then as discussed with you, re-sent the order out using Royal Mail and the item this time was successfully delivered. We are sorry to hear that now you have the shoes, that you have found them to be too wide. You can take them to a Charles Clinkard store if you are in the area and have up to one year to do so, so long as unworn. Kind regards, Janice - customer services

Posted 2 years ago

“I am very disappointed in my purchase as I have bought Reiker footwear before I know that these are not a genuine brand there is no point me going into the faults with them just to say buyer beware.”

Helpful Report

Posted 2 years ago

Thank you for your review. I am sorry to hear that you felt that this item was not a genuine Reiker shoe. I can assure you that it is genuine and we get these shoes directly from Reiker themselves. If you are unhappy with the item, you can return them to us unworn for a full refund. Kind regards, Janice - customer services

Posted 2 years ago

“Order still not received”

Helpful Report

Posted 2 years ago

Thank you for your review. Looking at the tracking with DPD, there was nobody home when they called so your order was taken to a DPD pick-up shop. As the order was not collected, it was returned to us. As discussed with you, this was re-sent out, this time with Royal Mail and the tracking shows as delivered successfully this time. We do hope that you have found everything to be in order. Kind regards, Janice - customer services

Posted 2 years ago

“Bought Rieker walking boot in Feb 22, it's falling apart, waste of money, never again.”

Helpful Report

Posted 2 years ago

Thank you for taking the time to contact us. I am sorry to see the problem you have. I'd suggest returning these to us so we can examine them. You can take them back to your closest store in Meadowhall, or send them to us in the post. In case the latter is preferable, I have emailed you a prepaid return label so you don't incur any cost. Please accept our apologies for any inconvenience caused. Kind regards, CC Customer Services.

Posted 2 years ago

“I was very disappointed with your attitude to postage . I had to pay postage for delivery & return of my shoes . When I complained I did receive the money for the delivery postage but not the return .”

Helpful Report

Posted 2 years ago

Thank you for your review. We do offer free delivery for orders over £40 and if an item is returned within 2 weeks, we would also refund the standard delivery charge. You did opt for express delivery but as goodwill, we have refunded this for you. About return postage, we do ask the customer to cover this or take unwanted items to a Charles Clinkard store. This is in our terms and condition and also in our returns information. I hope that this helps for future reference. Kind regards, Janice - customer services

Posted 2 years ago

“Goods have not arrived - tracking service is inadequate”

Helpful Report

Posted 2 years ago

Thank you for your review. I am sorry to hear that you have found tracking difficult and have sent a seperate email with links via your order. I have put your tracking number into Australia post tracking and it reads as follows. Delivery expected Thu 14 – Tue 19 Jul In transit to next facility in HOBART TAS Mon 11 Jul, 7.30am Column, event details, Item processed at facility MELBOURNE AIRPORT VIC Column, event date and time, Mon 11 Jul, 6.37am Column, event details, Arrived awaiting clearance (Inbound) MELBOURNE VIC Column, event date and time, Fri 8 Jul, 11.48am Column, event details, Cleared and awaiting international departure LANGLEY (GB), UNITED KINGDOM Column, event date and time, Fri 1 Jul, 4.48am Column, event details, Received item from Sender (Outbound) UNITED KINGDOM Column, event date and time, Thu 30 Jun, 8.35pm

Posted 2 years ago

“hi cherles team... till now i did nor recieve my things! since june 30!”

Helpful Report

Posted 2 years ago

Thank you for your review. Your order left the UK on 30th June and arrived in Kuwait on 7th July. It does have to go through customs and be passed to the Kuwait Postal service for delivery. Your order should be with you soon. Kind regards, Janice - customer services

Posted 2 years ago

“Initially attracted to buy online by the free postage. Despite being a standard size Eu 42 found the shoes to well oversize. These were therefore returned but at my own expense. Won't be buying here online again. Cannot reccomend.”

Helpful Report

Posted 2 years ago

Thank you for your review, We do offer free postage for delivery, however, we also ask that the customer covers the cost of the return if they need to post. We do have a service online where you can buy a label for just £4.49 and covers up to 10 kilos, or you can send back using your chosen service with any courier, a lower-cost second-class service is fine and we process refunds within 2 working days of them arriving usually. You can also take items back to any Charles Clinkard store, you have up to 365 days to do this. You do have 2 stores very close to you where they would have arranged the refund for you. This may help if you do decide to order again in the future. Kind regards, Janice - customer services

Posted 2 years ago

“Not happy wrong size was sent and no return information on website now have to drive 60miles round trip to return item.”

Helpful Report

Posted 2 years ago

Thank you for your review. I have left a voice mail for you to ask if you could contact us. Our telephone number is 0345 241 7742 (only a local rate charge and not a premium number) We are sorry to hear that you may have been sent the incorrect item, the order was for Josef Seibel Catalonia 76 Womens Sandals (10336422011400) (Colour: Dunkleblau, Size: 6.5 / 40) We would not expect you to have to pay or travel to return should you have received an incorrect item. I do hope that you will get in touch before making the journey. All return information is on our website along with our contact number, under Customer Care, returns. https://www.charlesclinkard.co.uk/returns-i17 Kind regards, Janice - customer services

Posted 2 years ago

“I ordered two pairs or shoes and both received were the wrong ones. I’m still waiting for a FREE returns label!!!!”

Helpful Report

Posted 2 years ago

Thank you for your review. We are sincerely sorry for your inconvenience, this was indeed an error on our part that the incorrect item was sent and are sorry that this happened. The label was sent along with the correct item and can see from the tracking that you have used our label to return the shoes that you were sent. Kind regards, Janice - customer services.

Posted 2 years ago

“The service I received at the Meadowhall store wasn’t like I would expect , sempt to be a atmosphere among colleagues on 2 out of the 3 occasions I visited. .On the 29th of July I received a call from the store about my order, missed the call so I rang back, said who I was and asked if the shoes had arrived , in a abrupt voice “kids or woman’s” , every thing sempt to be a issue. I previously visited the store approximately 6 weeks ago to have my grandsons feet measured and was greeted by a lovely lady with long dark hair( it was a Friday) and unfortunately I was expecting the same service on my last 3 occasions but I didn’t . Won’t be in a rush to go back .”

Helpful Report

Posted 2 years ago

We are sorry to hear of your experience within our store and would like to assure you that this will be brought to the area managers' attention so that they can be given guidance to better customer service. You will not be named, but the store will be made aware of a disappointed customer and will allow us to give more training within the store if needed. Thank you for bringing this to our attention and we are sincerely sorry for any upset caused. Kind regards, Janice - customer services

Posted 2 years ago

“Until today I was happy to shop with you, now I’m not so sure. I ordered an item on 23rd June, the system said it was despatched on 24th. I called into Northallerton on Tuesday 28, not arrived and I would get a phone call when they did. I went in today, they have arrived, no phone call and I was told I had received an email on Thursday 30th. This was all done in a rude manner. I should look in junk I’d obviously missed it. Please send me a copy of the email sent as I do not have it. The lady said she spoke to a man who said it was sent. It was not sent and I did not get a phone call. Why did it take so long for the shoes to arrive”

Helpful Report

Posted 2 years ago

Thank you for your review. We are saddened to hear of your experience whilst shopping with us on this occasion. Your order did indeed get processed on the 24th of June, this created a generic dispatch note which I can see was sent to you through your order. We are sorry if you have not received it. They do sometimes go into junk mail so we do let people know to have a look in there just in case. As the shoes were sent over the weekend, this may be why they took several days to reach the shop. At this point, they should have called you and let you know that the order was there. Please be assured that we will let them know in-store that we have a disappointed customer and pass your comments on to the area manager. I hope that you will accept our genuine apology. We are sorry for any upset caused and do hope that you will shop with us again in the future. Kind regards, Janice - customer services

Posted 2 years ago

“Bought sandals, July 2021. Already broke. The thong between toes has come apart. Spoke to Customer Service who informed me that their return policy of 365 days, was only for shoes that were unworn. Ridiculous! Only wore them for 3 months as they are summer sandals. Returns policy is not a guarantee. Won’t make that mistake again.”

Helpful Report

Posted 2 years ago

Thank you for taking the time to leave a review. I am sorry to see the issue you have. As you've suggested, you have been in touch with our Customer Services Team. I can see we've issued a prepaid label to you, so you can return them free of charge to be examined. Once we have received them, we'll contact you with the outcome. Please accept my apologies for the inconvenience caused. Kind regards, Rosie

Posted 2 years ago

“Lovely shoes but too narrow so I returned them. I received an email on 30/3/31 informing me that you have received my return . Unfortunately I have not yet received my refund as promised ( within 4working days ) You are sitting on my money ! Please refund me asap Thankyou. Judith Clarke”

Helpful Report

Posted 3 years ago

Hello, Thankyou for your review. We are sorry to hear your shoes were not quite right for you, as size is a personal choice there can be many things that affect the fit. An email has been sent regarding your recent return and hope the information will be of help. Kind Regards Nicola-Customer Services

Posted 3 years ago

“Shoes were very poor quality, torn the first week of light wear. Already sent a review with photo showing torn leather in toe area. The review wasn't published, but all the five star reviews were. Shameful”

Helpful Report

Posted 3 years ago

Thank you for your review. We are sincerely sorry to hear that you have had a problem with the shoes tearing. I can see that an email has been sent to you with regard to this asking if you would kindly return these shoes for examination to allow us to deal with the issue. I can assure you that if a review is valid, it would not be removed, this helps others when they are browsing. Your review has come to us as a Company review and not a product review, which may be why the previous email with images is not showing. If you would like further help with this issue and the return of the shoes, please contact us on 0345 241 7742 quoting your order number so that we can offer best advice. Kind regards, Janice - customer services

Posted 3 years ago

“Sandals were sent to wrong address, 10 years out of date. Make sure you double check details on order confirmation as there is no way to rectify situation if new inhabitants decide to sign for a parcel they did not order. Have changed my details on their website but they are still sending emails addressed to a surname I changed in 2016. Not the greatest at tech!”

Helpful Report

Posted 3 years ago

Hello, Thankyou for your review. We are sorry to hear of the confusion with your order. On checking into this further, we can see your items were returned to us and a refund issued. Please contact out Customer Services Team with the correct information and we can then ensure this is updated for you. Kind Regards Nicola-Customer Services

Posted 3 years ago

“They still haven't been delivered despite me paying for next day delivery days ago.”

Helpful Report

Posted 3 years ago

Hello, Thankyou for your review. We are sorry you item did not arrive, our Customer Services Team were in touch regarding this and I have forwarded a seperate email with more information. Kind Regards Nicola-Customer Services

Posted 3 years ago

“Very disappointed with my latest purchase of Rieker sandals through Charles Clinkard. They arrived grubby with hair stuck on the Velcro fasteners ! After speaking to customer services I was offered just 10% refund. Michael at customer services said no more in stock in my size ! However on checking their website they are still available !”

Helpful Report

Posted 3 years ago

Hello Thankyou for your review. Items are sourced from our warehouse and stores, they are rigorously checked prior to sending and we are disappointed these were sent. Our Customer Services Team have now been in touch again with regards to this and we can confirm on checking our stock there are no pairs available, the website will update shortly to reflect this and we apologise for any inconvenience. If we can offer further assistance please do get in touch. Kind Regards Nicola-Customer Services

Posted 3 years ago

“Just notified by Amazon that this company have cancelled my order. No explanation. The order made and accepted in good faith and now refund will take up to a week.”

Helpful Report

Posted 3 years ago

Thank you for your review. We are genuinely sorry that this has happened. Unfortunately, the item that you have ordered is out of stock. This is the reason that we have been unable to fulfil your order. Whilst we do, wherever possible, aim to maintain an accurate stock reflection on our website, on an odd occasion, demand may have outstripped supply and unfortunately, we may be forced to cancel an order We thoroughly apologise for any inconvenience this may have caused and we have refunded your Amazon account accordingly. If we can be of any further assistance please do not hesitate to get in touch. Kind regards, Janice Ruddock - customer services

Posted 3 years ago

Charles Clinkard is rated 4.8 based on 48,990 reviews