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Charles Clinkard Reviews

4.8 Rating 49,681 Reviews
96 %
of reviewers recommend Charles Clinkard
Company Reviews Product Reviews
45,560
 Metrics Info
4.8
Based on 49,681 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Within 5 Days
On-time Delivery
96%
Accurate And Undamaged Orders
97%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.9 out of 5
Returns & Refunds
Refunds Process
Very Easy
Returns Process
Easy
Read Charles Clinkard Reviews
Visit Website

Phone:

0345 241 7742

Email:

help@clinkard.co.uk

Location:

Eveline House, Cannon Park Way, Middlesbrough
Middlesbrough
TS2 1AX

Write Your review

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful
G
Verified Buyer
“Ordered a black leather handbag last week. Arrived on time. But when package was opened the bag was badly damaged by grey stains on both sides. Most disappointed that a bag in this state would have been dispatched.”
Helpful Report
Posted 3 months ago
Thank you for taking the time to leave a review on your recent purchase. We have a quality check procedure in place to uphold the high standards our customers expect and I apologise this was not reflected in your order with us. Please be assured, this will be looked into further to avoid similar situations happening in future. I am sorry we did not have the stock to provide an exchange but happy our Customer Service Team were able to assist in a full refund. We hope you shop with us again. Kind regards, Hannah, Customer Services
Posted 3 months ago
E
Verified Buyer
“Disappointed... I'd bought online before and was delighted, however i wasn't so lucky this time. Firstly I didn't get the promised text when they arrived at the shop for pickup. When I phoned to check I was told the package had been there 7 days. I collected today, being in a hurry I put the package in the car. When I got home I noticed the package had already been opened at the bottom and taped up. on opening the box I noticed the reinforcing cardboard wasnt in the boots and no protection in them whatsoever. On further inspection I noticed they'd both been laced up like the'd both been tried on. There were multiple price and reduction labels stuffed in the toe of one boot. I would expect ordering online I would get "new and untried" boots and not well shop soiled boots that needed polishing to remove marks to make them look something like new before wearing them to go out. as the package had been opened and stuck up with selotape I suspect they'd been swaped with old display stock from the shop floor..... disappointed would be an understatement”
Helpful Report
Posted 4 months ago
Hello Thank you for taking the time to leave your review. I am sorry to hear about the condition that your order arrived in. I can see that you contacted our Customer Services Team and that we have honored the £10.00 price difference as there was a sale label on your shoes. Please be advised that on our website that it does say shoes may have been tried on, it reads as below and I have also added a link. https://www.charlesclinkard.co.uk/delivery-i261 QUALITY CHECKS In order to offer the greatest selection of products, we sometimes source items from our stores. For this reason we cannot guarantee that our items have not been tried on in store at some point. Sale items may have been displayed on racks in our stores also. We adopt a rigorous quality checking procedure which aims to ensure that the products we dispatch meet the high standards that our customers expect. If you are not happy with the product you have received, please contact us on 0345 241 7742 to discuss. We will pass your comments on to our warehouse manager as all orders should be checked before we dispatch them and on this occasion it has not happened. We have let you down on this occasion and for this we are genuinely sorry. I hope you will shop with us again in the future. Kind regards Cheryl
Posted 4 months ago
M
Verified Buyer
“I am still waiting since 8 February to have money returned to my bank account, as you were out of stock of the item I ordered.”
Helpful Report
Posted 4 months ago
Thank you for your review. I am sorry to hear that funds are not available for you yet. We have reviewed your account and confirm that the payment was never taken by us. As a result of your order being cancelled, your card was not charged. It is likely the transaction is still pending, and in most circumstances would have cleared by now. I suggest contacting your bank for further information. I apologise for any inconvenience caused. Kind Regards, Sophie
Posted 4 months ago
M
Verified Buyer
“Hi, Do you really want to know? I bought 2 pairs of Loake Mens Shoes. The products are good because they are Loakes. But the condition they arrived in today was bad. There were chips and scuff marks to the toe caps and overall they were 'knocked around'. These are supposed to be New Shoes. The cause of this was obviously the way the shoes were packed or not packed. Two boxes of shoes were placed loosely inside a plastic shopping bag with handles and sealed. Both shoe boxes were totally destroyed. I live in Australia, which is half way around the world.(10,000 miles way.) These shoes should have been double boxed and taped together tightly. The way they were was only enough to carry them from the shop to your car. Unbelivable. It is not financially viable for me to return them. I do no know how to post photos or I would do so. I dont think I will buying from you in future, solely because of your very poor, non existant packing.”
Helpful Report
Posted 4 months ago
Thank you for taking the time to leave your feedback. It is dissapointing to hear about the condition that your order arrived in. In most circumstances, orders dispatched overseas are sent in a box for extra protection, so I am sorry that this was not the case. As you are unable to provide any images, unfortunately all we can offer is a 10% goodwill discount. I have issued this to your account today, so you should see the funds shortly. Rest assured I have passed your correspondence to our warehouse manager for his review, and I am confident that should you shop with us again in future, you will not have the same experience. Kind Regards, Sophie, Customer Services
Posted 4 months ago
E
Verified Buyer
“Used the Clinkard website to buy a pair of shoes. They arrived in a damaged box, marked and poorly sewn. Sent them back the same day and was refunded. The excuse was that the shoes were sent directly from the warehouse of Hush Puppies and Clinkard was not at fault. I dont care where the shoes came from. I bought them from Clinkard and it is therefore their responsibility to ensure the quality of the product sold through their site.”
Helpful Report
Posted 5 months ago
Thank you for you review. I am sorry to see that the box has been damaged in transit. The box is there to protect the contents and we hope that this was the case. However you say that the shoes inside were poorly sewn and marked. The shoes should have been checked before sending, and I apologise sincerely if this was not the case Most items go from our warehouse here, but some styles in Hush Puppies, Skechers, Lotus etc do go direct from the merchandiser and not ourselves. I do not wish to excuse ourselves and will be letting them know of your disappointment and asking if they can be more careful to avoid this happening again. We hope that you found the return process easy and to your satisfaction. Kind regards Janice - customer services
Posted 5 months ago
M
Verified Buyer
“Slow delivery.”
Helpful Report
Posted 5 months ago
Thank you for your feedback. I agree, your delivery did take longer than usual on this occasion. Royal Mail held it in retention, perhaps because of the weather last weekend. I'm sorry for any inconvenience this caused you and I'm sure you won't have the same experience in future. I hope you'll continue to shop with us. Kind regards, Rosie, Customer Services.
Posted 5 months ago
J
Verified Buyer
“Shoes are ok but not quite the same as the shop style. Had no choice but to use them as i was desperate.”
Helpful Report
Posted 5 months ago
Thank you for leaving us a review. I hope you are happy with the boots you did purchase even if they were not what you originally wanted. All our products are listed on our website but if there's a style you have seen in branch, you can contact our Customer Service Team any day of the week and we can see if we can find the right pair for you. Kind regards, Hannah, Customer Services
Posted 5 months ago
J
Verified Buyer
“The actual boots were lovely. I ordered a size 43 (9) but they were far to short in the length. The part over the toes was too tight and I could not move my toes. I only tried one foot as there was no point in trying the other. They were more like a size 8! Sadly I had to return them, and at my own expense!!”
Helpful Report
Posted 5 months ago
Thank you for taking the time to leave your review. I'm sorry to hear that your recent purchase didn’t meet your expectations. After reviewing your previous purchases, I noticed you’ve previously chosen brands with a roomier fit, such as Gabor. While this style is listed as a G fit, we’ve highlighted on our website that it fits more like a standard width, which aligns with your feedback. For future purchases, our team would be happy to assist you in finding the right fit - please don’t hesitate to contact us on 0345 241 7742. Alternatively, we’ve recently opened a branch in Wilmslow, where you’re welcome to visit and try styles in store. I hope this information helps you. Kind regards, Rosie l Customer Services
Posted 5 months ago
G
Verified Buyer
“Disappointed by the language '365 day, hassle free returns'. Not convinced its clear and transparent - something I might ask the ASA and CMA to look at. I read it to mean returns are free only to latterly read the small print which states the customer needs to cover returns costs. Customers ahould take care on this point when ordering.”
Helpful Report
Posted 6 months ago
Thank you for your review, we are sorry to hear that you had not read our returns policy before ordering and that you thought that returns were free. We dodeliver free of charge but we do not cover the cost of returns, we do have a handy returns portal you can use, to access a reduced-price, fully tracked Royal Mail return label. This costs £3.20. You can take your return to a Charles Clinkard store free of charge. Just take along your shoes and order number. All of the information is on our website, I am sorry that you had not seen this. https://www.charlesclinkard.co.uk/refunds-exchanges-i871 Kind regards, Janice
Posted 5 months ago
G
Verified Buyer
“I ordered two pairs of boots and both are damaged I have to take both pairs back to the. Store”
Helpful Report
Posted 6 months ago
Thank you for taking the time to leave us a review. Please accept my apologies your order was not up to our usual standards. If you have not yet taken your order into store for a refund, please feel free to contact our Customer Service Team and we can assist with posting at no cost to yourself. We are available 7 days a week and can be contacted via email, phone or the chat feature on our website. Kind regards, Hannah, Customer Services
Posted 6 months ago
J
Verified Buyer
“Disappointed because the item colour shown on the website was far removed from the actual colour. I expected to pick up navy blue ankle boots. They were a much lighter blue with an even lighter shinier insert behind the heel.”
Helpful Report
Posted 6 months ago
Thank you for reviewing your recent order. Please accept my apologies the boots were not as expected. We aim to be as accurate as possible with our listings but a product's true colour may not exactly match that shown on your device or on our website. I have passed your feedback along so this can be looked into further. However, I am glad to see the staff in our branch were able to assist with your refund, this should now be back in your account. Kind regards, Hannah, Customer Services
Posted 6 months ago
S
Verified Buyer
“I ordered a pair of Gabor blue boater ankle boots and when they arrived one boot was totally faded and a completely different colour to the other one. Very disappointing. Had to return to the shop.”
Helpful Report
Posted 6 months ago
Thank you for your review. We apologise that this has happened, all orders should be quality checked before dispatch and we have on this occasion let you down. I am sorry for any disappointment and hope that you found the return process adequate. Kind regards, Janice - customer services
Posted 6 months ago
L
Verified Buyer
“I ordered the Frank Wright Armstrong Mens Chelsea Boots for £60, which was delivered to me on 30th November. Today, on their very first wear, I discovered that the soles of both shoes are damaged. My role is primarily desk-based, and I only walked approximately 2,800 steps today, with about 300 of those steps taken outside the office. This limited use highlights the unexpected inferiror quality issue. Got in touch with Customer services, send them photos the next morning and they have asked to send it back to investigate and they now need 3 / 4 working days to investigate and get back to me. This is a festive time, with so many parties around and now I have to wait for the team ti investigate which can be done in just a day.”
Helpful Report
Posted 7 months ago
Thank you for taking the time to leave a review on your recent purchase. I am sorry to see the damage that has happened after just one wear. It is our standard procedure to see the shoes to accurately assess and decide on the next steps. I apologise if you are unhappy with this the timeframe but please be assured our returns team work hard to have orders processed as quickly as possible. Once your order has been received we will contact you advising the next steps. Kind regards, Hannah, Customer Services
Posted 7 months ago
K
Verified Buyer
“Whilst the slippers looked lovely and comfortable they were very small for a size 6. Both my mum and I are this size and for both of us our big toe was sticnking into the far end. Added to that when we tried to walk in a slipper they slipped off our heels. Having paid postage to try this item I strongly object to paying for more poastage to reutnr them. Will obviously not be buying from here again.”
Helpful Report
Posted 7 months ago
Thank you for your feedback. I'm sorry to hear that you and your Mum found this style unsuitable. As suggested, if you need to return an item to us as a result of this, you cover the cost of the postage. However, for future, you have a shop close by in Cheltenham that you can return them to if you wish, and we offer a reduced - cost Royal Mail label via our returns portal on the website. I hope with the information above you'll consider shopping with us in future. Kind regards, Rosie, Customer Services.
Posted 7 months ago
G
Verified Buyer
“After contacting you and the delivery company several times and recieving different delivery dates still did not receive my shoes. Very disappointing”
Helpful Report
Posted 8 months ago
Thank you for your review. I am sorry to see that you did not receive your shoes. Looking at the tracking, we can see that when you missed your first delivery you contacted the courier and advised of a safe place to leave the order. I am sorry to see that they did not action this for you and it was returned to sender. I can confirm that your order has been refunded and we apologise for any inconvenience caused. Kind regards, Janice - customer services
Posted 7 months ago
C
Verified Buyer
“I ordered a nice pair of Gabor shoes Gigi , when they arrived I was so disappointed with how they were sent out, , the box was in a terrible state very tatty , 3 corners of the box was broken also a tear, the side of the lid looked liked it had sellotape on it and someone has pulled it off, the tissue paper was all screwed up , I alway keep my box to keep my shoes in but this box was not fit for that . I'm sure if I had purchased these shoes in store I would have got the normal box and not one that looked like it had come out the dustbin. So very disappointed in CC . I will try and attach some photos as you need to see this box .i have tried to attach photos but not sure it has accepted them this is not a courier's thought.”
Charles Clinkard 1 star review on 8th November 2024
Helpful Report
Posted 8 months ago
Thank you for your review. We apologise sincerely that your order was sent out in this box and it had not been changed for you. I have emailed you privately as to how we can resolve this for you and we are sorry for the disappointment caused. Kind regareds, Janice
Posted 7 months ago
K
Verified Buyer
“The Gabor shoes arrived in a battered box. The shoes were different shades of navy blue and the suede material was badly marked looked as if they had benn worn. So disappointed they were returned to the Startford upon Avon store and the assistant was very apologetic”
Helpful Report
Posted 8 months ago
Thank you for taking the time to leave us a review. We have a rigorous quality checking procedure which aims to ensure that the products we dispatch meet the high standards that our customers expect. Please accept my apologies we have let you down on this occasion and be assured it has been brought to the attention of the warehouse manager. However, we are glad our branch in Stratford were able to assist with your refund. Kind regards, Hannah, Customer Services
Posted 8 months ago
V
Verified Buyer
“I’m sorry to write a negative review, it’s really about your supplier, Lotus. I ordered a size 7 and when they arrived the box said 7, however the shoes inside were a 6. I returned them to the store - hoping to exchange them for the right size. This was a 20 mile round trip. In store I was told they were online only. I returned the shoes and ordered again for home delivery. I couldn’t believe it when they arrived to find the same problem for a second time, a size 6 in a size 7 box. I called for assistance to be told that they were dispatched directly from the supplier and were now out of stock. So disappointed as they were perfect shoes to match an outfit that I’m wearing to a wedding in January.”
Helpful Report
Posted 8 months ago
Thank you for taking the time to leave us a review. I sincerely apologise for this repeated error. I understand how important it is to have the right shoes for an upcoming occasion and I regret that we were unable to supply the size needed. Please be assured, we have approached the supplier and they are investigating this. I can see our Customer Service Team were able to assist in returning your order for a full refund and this will be processed as quickly as possible. Kind regards, Hannah, Customer Services
Posted 8 months ago
K
Verified Buyer
“Shoes delivered with a fault so had to be returned via one of your shops, only size three in the country apparently, so left with money back and no new shoes”
Helpful Report
Posted 8 months ago
Thank you for your review. We are sorry to hear that you have received a faulty item and had to return it to us. I have added your email address to let you know when they are back in stock. we are due more arriving with us so hopefully it will not be too long before you get an email and you can order if you would still like the shoes. Kind regards, Janice - customer services
Posted 8 months ago
Mrs
Verified Buyer
“I have used Charles Clinkard for a long time. My recent experience was so bad I will never use Charles Clinkard again. Having received a pair of second hand, well used womens trainers in a battered sellotaped box, and used loyalty vouchers for the part of the purchase, I contacted CS to advise and whilst helpful for returning the item instead of paying the postage usually required, I asked that this was raised given the fact the the quality distribution process allowed this item to pass for dissemination to me. The response whilst polite was perfunctory and and scripted. I was so unimpressed with the level of service and basic response and have lost trust in the quality service expected from Charles Clinkard.”
Helpful Report
Posted 8 months ago
Thank you for your review. I am sorry to hear of the condition of the shoes that you received. They should certainly have been checked before dispatch and not sent out to you in this condition. I can see that when they were returned by you, that they were not put into re-sale and taken from our stock. We have let you down on this occasion and for this we are genuinely sorry. I apologise also that you thought that our response was scripted, each customer service operator deals with each customer to help with their enquiry and we are able to speak freely and without script, although some enquiries are similar and may require a similar reply. With regard to your reward points, these are put back for you, they attach to your email address in what is called an e-wallet and can be used online or in store. I can see that you are a regular customer of ours and have written to you in a seperate email with regard to this. We apologise sincerely for your disappointment and do hope to see you shopping with us again. Kind regards, Janice - customer services
Posted 8 months ago
Charles Clinkard is rated 4.8 based on 49,681 reviews
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