Charles Clinkard Reviews

Name: Charles Clinkard
Address: Eveline House, Cannon Park Way, Middlesbrough, Middlesbrough
Rating: 4.76

4.8 Rating 48,978 Reviews

96 %

of reviewers recommend Charles Clinkard

4.8

Based on 48,978 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Visit Website

Phone:

0345 241 7742

Email:

help@clinkard.co.uk

Location:

Eveline House, Cannon Park Way, Middlesbrough
Middlesbrough
TS2 1AX

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Charles Clinkard 5 star review on 22nd April 2025

Charles Clinkard 5 star review on 11th April 2025

Charles Clinkard 1 star review on 4th April 2025

Charles Clinkard 5 star review on 26th February 2025

Charles Clinkard 5 star review on 6th February 2025

Charles Clinkard 5 star review on 29th January 2025

Charles Clinkard 5 star review on 17th December 2024

292

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered the Frank Wright Armstrong Mens Chelsea Boots for £60, which was delivered to me on 30th November. Today, on their very first wear, I discovered that the soles of both shoes are damaged. My role is primarily desk-based, and I only walked approximately 2,800 steps today, with about 300 of those steps taken outside the office. This limited use highlights the unexpected inferiror quality issue. Got in touch with Customer services, send them photos the next morning and they have asked to send it back to investigate and they now need 3 / 4 working days to investigate and get back to me. This is a festive time, with so many parties around and now I have to wait for the team ti investigate which can be done in just a day.”

Helpful Report

Posted 5 months ago

Thank you for taking the time to leave a review on your recent purchase. I am sorry to see the damage that has happened after just one wear. It is our standard procedure to see the shoes to accurately assess and decide on the next steps. I apologise if you are unhappy with this the timeframe but please be assured our returns team work hard to have orders processed as quickly as possible. Once your order has been received we will contact you advising the next steps. Kind regards, Hannah, Customer Services

Posted 5 months ago

“Whilst the slippers looked lovely and comfortable they were very small for a size 6. Both my mum and I are this size and for both of us our big toe was sticnking into the far end. Added to that when we tried to walk in a slipper they slipped off our heels. Having paid postage to try this item I strongly object to paying for more poastage to reutnr them. Will obviously not be buying from here again.”

Helpful Report

Posted 5 months ago

Thank you for your feedback. I'm sorry to hear that you and your Mum found this style unsuitable. As suggested, if you need to return an item to us as a result of this, you cover the cost of the postage. However, for future, you have a shop close by in Cheltenham that you can return them to if you wish, and we offer a reduced - cost Royal Mail label via our returns portal on the website. I hope with the information above you'll consider shopping with us in future. Kind regards, Rosie, Customer Services.

Posted 5 months ago

“After contacting you and the delivery company several times and recieving different delivery dates still did not receive my shoes. Very disappointing”

Helpful Report

Posted 5 months ago

Thank you for your review. I am sorry to see that you did not receive your shoes. Looking at the tracking, we can see that when you missed your first delivery you contacted the courier and advised of a safe place to leave the order. I am sorry to see that they did not action this for you and it was returned to sender. I can confirm that your order has been refunded and we apologise for any inconvenience caused. Kind regards, Janice - customer services

Posted 5 months ago

“I ordered a nice pair of Gabor shoes Gigi , when they arrived I was so disappointed with how they were sent out, , the box was in a terrible state very tatty , 3 corners of the box was broken also a tear, the side of the lid looked liked it had sellotape on it and someone has pulled it off, the tissue paper was all screwed up , I alway keep my box to keep my shoes in but this box was not fit for that . I'm sure if I had purchased these shoes in store I would have got the normal box and not one that looked like it had come out the dustbin. So very disappointed in CC . I will try and attach some photos as you need to see this box .i have tried to attach photos but not sure it has accepted them this is not a courier's thought.”

Charles Clinkard 1 star review on 8th November 2024

Helpful Report

Posted 5 months ago

Thank you for your review. We apologise sincerely that your order was sent out in this box and it had not been changed for you. I have emailed you privately as to how we can resolve this for you and we are sorry for the disappointment caused. Kind regareds, Janice

Posted 5 months ago

“The Gabor shoes arrived in a battered box. The shoes were different shades of navy blue and the suede material was badly marked looked as if they had benn worn. So disappointed they were returned to the Startford upon Avon store and the assistant was very apologetic”

Helpful Report

Posted 6 months ago

Thank you for taking the time to leave us a review. We have a rigorous quality checking procedure which aims to ensure that the products we dispatch meet the high standards that our customers expect. Please accept my apologies we have let you down on this occasion and be assured it has been brought to the attention of the warehouse manager. However, we are glad our branch in Stratford were able to assist with your refund. Kind regards, Hannah, Customer Services

Posted 6 months ago

“I’m sorry to write a negative review, it’s really about your supplier, Lotus. I ordered a size 7 and when they arrived the box said 7, however the shoes inside were a 6. I returned them to the store - hoping to exchange them for the right size. This was a 20 mile round trip. In store I was told they were online only. I returned the shoes and ordered again for home delivery. I couldn’t believe it when they arrived to find the same problem for a second time, a size 6 in a size 7 box. I called for assistance to be told that they were dispatched directly from the supplier and were now out of stock. So disappointed as they were perfect shoes to match an outfit that I’m wearing to a wedding in January.”

Helpful Report

Posted 6 months ago

Thank you for taking the time to leave us a review. I sincerely apologise for this repeated error. I understand how important it is to have the right shoes for an upcoming occasion and I regret that we were unable to supply the size needed. Please be assured, we have approached the supplier and they are investigating this. I can see our Customer Service Team were able to assist in returning your order for a full refund and this will be processed as quickly as possible. Kind regards, Hannah, Customer Services

Posted 6 months ago

“Shoes delivered with a fault so had to be returned via one of your shops, only size three in the country apparently, so left with money back and no new shoes”

Helpful Report

Posted 6 months ago

Thank you for your review. We are sorry to hear that you have received a faulty item and had to return it to us. I have added your email address to let you know when they are back in stock. we are due more arriving with us so hopefully it will not be too long before you get an email and you can order if you would still like the shoes. Kind regards, Janice - customer services

Posted 6 months ago

“I have used Charles Clinkard for a long time. My recent experience was so bad I will never use Charles Clinkard again. Having received a pair of second hand, well used womens trainers in a battered sellotaped box, and used loyalty vouchers for the part of the purchase, I contacted CS to advise and whilst helpful for returning the item instead of paying the postage usually required, I asked that this was raised given the fact the the quality distribution process allowed this item to pass for dissemination to me. The response whilst polite was perfunctory and and scripted. I was so unimpressed with the level of service and basic response and have lost trust in the quality service expected from Charles Clinkard.”

Helpful Report

Posted 6 months ago

Thank you for your review. I am sorry to hear of the condition of the shoes that you received. They should certainly have been checked before dispatch and not sent out to you in this condition. I can see that when they were returned by you, that they were not put into re-sale and taken from our stock. We have let you down on this occasion and for this we are genuinely sorry. I apologise also that you thought that our response was scripted, each customer service operator deals with each customer to help with their enquiry and we are able to speak freely and without script, although some enquiries are similar and may require a similar reply. With regard to your reward points, these are put back for you, they attach to your email address in what is called an e-wallet and can be used online or in store. I can see that you are a regular customer of ours and have written to you in a seperate email with regard to this. We apologise sincerely for your disappointment and do hope to see you shopping with us again. Kind regards, Janice - customer services

Posted 6 months ago

“I paid for next day delivery as it was a gift. It didn’t arrive for 3 days and now I have to pay to return it. Not ideal”

Helpful Report

Posted 6 months ago

Thank you for taking the time to contact us. I'm sorry that your order didn't arrive when expected. I've looked into this and despite us dispatching your order within the promised timeframe, Royal Mail took longer than they should have to deliver it. It was sent on a 24 hour service so should have been with you on Saturday 19th October. I hope you'll accept my apologies for any inconvenience this caused and I will arrange for a refund of all postage costs. Kind regards, Rosie, Customer Services.

Posted 6 months ago

“Gabor Balm was described as wide but was far too narrow! I bought Gabor wide fit boots last year and they were a perfect fit. These are not wide fitting boots! Please make them wider again.”

Helpful Report

Posted 6 months ago

Thank you for taking the time to leave us a review. I am sorry to hear your recent purchase was not a good fit but please be assured we received your return and a full refund was issued. We have a range of wide fitting boots that may be more suitable. If you shop with us again and need any assistance, our Customer Service Team is available 7 days a week. Kind regards, Hannah, Customer Services

Posted 6 months ago

“Received a worn pair of dirty shoes. With blood stains in them. Looks like it's from a blister. I feel sick and disgusted. What's disgusting is customer service said send them back we can send you out a new pair. Not good enough. I don't live close to a post shop. I'm a full time high school teacher and Mum. These should have been thrown in the bin and a refund automatically given. I'm a new customer and have also bought 2 new pairs of boots. But receiving these have completely put me off making any more purchases from you. Blood stained dirty used shoes. Should be ashamed that these where not checked on return and not checked when sending out. I did post them this morning looking forward to my refund of the shoes and compensation for wasting my valuable time.”

Helpful Report

Posted 7 months ago

“I would like to send a really big THANK YOU To Yvette and her team!! They went far beyond the call of duty spending at least half an hour resurfacing my wife’s new Rieker boots which I had damaged with an old waterproofing spray. We have always found the staff at Clinkards very helpful and friendly but the help and expertise I received was outstanding. Thank you so much. Jonathan Nottingham”

Helpful Report

Posted 7 months ago

Thank you so much for your review. We will pass your comments on to the store. Customer service is very important to us and we are very happy to hear that you were happy with the service that you received. Kind regards, Janice

Posted 7 months ago

“Very disappointed the shoes were never received. No delivery ever attempted first I knew was they said i had an email that my returns had been received. 2 days after I ordered. Been unable to order again as there is no stock available.”

Helpful Report

Posted 7 months ago

Thank you for taking the time to leave your feedback. I am sorry to hear you ordered was refunded. It appears to be a result of a technical issue. We have a pair available for you, so I have asked a member of the team to get in touch to replace your order. We will be able to ship this within 24 hours. I hope you'll accept my apologies for the inconvenience caused. Kind regards, Rosie, Customer Services.

Posted 7 months ago

“Bought two pairs of Gabor items recently one pair of shoes £125 and the others were ankle boots £135. They were supposed to be leather but both pairs looked synthetic and extremely cheap. Really disappointed in the quality of the Gabor shoes you source. This isn’t the first time I have ordered Gabor shoes/boots and felt disappointed by quality which now appear to be an inferior product and for the price this is shocking! I will not be using CK again unfortunately.”

Helpful Report

Posted 7 months ago

Thank you for your review. We are sorry to hear that you did not like the quality of these very popular items. I can assure you that they are leather and not synthetic. It may be the patent look that was not to your taste? We are the largest supplier of Gabor shoes in the UK and also have licence to run the Gabor Website, so you will see the same items on there too. There are many other brands available on the Charles Clinkard website should you decide to try a different brand, however if you do go elsewhere, we do hope that you find what you are looking for. Kind regards, Janice - customer services

Posted 7 months ago

“I have not received my order - didn’t get any tracking details despite being told item was despatched. I’ve sent 2 emails and no response!”

Helpful Report

Posted 7 months ago

Thank you for your review. We are sorry that you did not receive your order, this was sent direct from the merchandiser and not from our own warehouse. I can see that delivery was attempted twice and then returned to sender. We did ask if you would like a re-delivery or refund and you opted for refund which has been actioned. We apologise sincerely for any inconvenience and disappointment. Kind regards, Janice - customer services

Posted 7 months ago

“Order not arrived yet”

Helpful Report

Posted 7 months ago

Thank you for taking the time to leave us a review. I have contacted our Meadowhall branch and they have confirmed your order is ready to be collected. They called the phone number on your order upon delivery, please accept my apologies if this notification was not received. If you have any queries regarding orders, our Customer Service Team is available 7 days a week and happy to help. Kind regards, Hannah, Customer Services

Posted 7 months ago

“The shoes took longer to arrive than I was expecting which was disappointing but not as bad when I opened the box to find pre worn shoes well marked on the soles of both shoes and grubby looking inside the shoe. They were not nicely packed in the box with tissue I’m sure no one could possibly have checked them before dispatch. They are in transit back to Charles Clinkard.”

Helpful Report

Posted 7 months ago

Thank you for taking the time to leave your review. To offer the greatest selection of products, we sometimes source items from our stores. Therefore, we cannot guarantee items have not been tried on at some point. Due to this, we adopt a rigorous quality checking procedure to ensure products meet the standards our customers expect. Please accept my apologies if this was not reflected with your purchase and be assured this has been brought to the attention of the Warehouse Manager. I can see you have been in contact with our Customer Service Team and your order is on its way back to us. I hope you were happy with the service provided and we will notify you when your refund has been processed. Kind regards, Hannah, Customer Services

Posted 7 months ago

“Very disappointing service, I paid for a speedy delivery rather than the standard 3-5 days only to be told that it still takes up to 3 days for the shoes to be picked and dispatched.”

Helpful Report

Posted 7 months ago

Thank you for your review. Our Express Delivery guarantees dispatch within 3 working days. I can see your order was placed on the 1st and dispatched on the 3rd and so fits into this timeframe. Please accept my apologies if this was not made clear when you were placing the order. Details of our delivery services are available to view on our website and you can contact our Customer Service Team if you have any queries. Kind regards, Hannah, Customer Services

Posted 7 months ago

“I have ordered size 3.5 and shoes are 1 size too big. I would never use this company again.”

Helpful Report

Posted 7 months ago

Thank you for taking the time to leave us a review. I am sorry you have not happy with your purchase. We have a 365 day returns policy so if the size is not suitable, you can return unworn shoes to us for a refund. If you have received the incorrect size, please get in touch with our Customer Service Team who can advise the next steps. They are available 7 days a week. Kind regards, Hannah, Customer Services

Posted 7 months ago

“Was told there were a wide fit they were not was told they had removeble insole they were they weren’t and I rang and spoke to someone having pulled out the insole then to find they were not a wide fit very disappointed so I bought a new pair of insoles and gave them to a charity shop won’t be using you again cost £ 60 pounds”

Helpful Report

Posted 8 months ago

Thank you for your review. I am sorry to hear that this shoe was not wide enough for your needs. Please be advised that we allow up to 12 month to send an unworn item back to us for refund. If you have not yet taken them to a Charity store, please contact us and we can arrange a return for you. Our customer service department is open 7 days a week so we do hope that you will get in touch. Kind regards, Janice

Posted 8 months ago

Charles Clinkard is rated 4.8 based on 48,978 reviews