Charles Clinkard Reviews

Name: Charles Clinkard
Address: Eveline House, Cannon Park Way, Middlesbrough, Middlesbrough
Rating: 4.76

4.8 Rating 48,990 Reviews

96 %

of reviewers recommend Charles Clinkard

4.8

Based on 48,990 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Visit Website

Phone:

0345 241 7742

Email:

help@clinkard.co.uk

Location:

Eveline House, Cannon Park Way, Middlesbrough
Middlesbrough
TS2 1AX

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Charles Clinkard 5 star review on 22nd April 2025

Charles Clinkard 5 star review on 11th April 2025

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Charles Clinkard 5 star review on 26th February 2025

Charles Clinkard 5 star review on 6th February 2025

Charles Clinkard 5 star review on 29th January 2025

Charles Clinkard 5 star review on 17th December 2024

292

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered some boots online from Charles Clinkard. They were £180. When they arrived the box was battered, the packaging scruffy, the boots were scratched, the heel marked - they had obviously been worn previously. There was even a pair of socks in the box! Not happy. Returned them to the shop to a fairly pleasant young man who didn’t seem surprised or concerned. Subsequently managed to get the boots for over £30 less and in pristine condition from an excellent company in the Midlands. Won’t shop at Clinkards again.”

Helpful Report

Posted 3 years ago

Thank you for your review. We would like to thoroughly apologise you have received your shoes in a poor condition. We employ a rigorous quality check procedure in our dispatch area and we would like to apologise that on this occasion it seems your order has been missed. Please be assured we will investigate how this occurred. On checking your order we can see the items are now returned and a refund issued for you and we are very disappointed with your overall experience both online and in store.. If we can offer further assistance in the future please do get in touch. Kind Regards Nicola-Customer Services

Posted 3 years ago

“I received the shoes I ordered and was very disappointed. They looked very plasticky and were hard and uncomfortable. I have bought Charles Clinkard shoes many times and first time not happy at all. I returned the shoes a week ago ......tracked.....Next day delivery and still haven't received my refund.”

Helpful Report

Posted 3 years ago

Hello, Thankyou for your review. We are sorry to hear you were disappointed with your recent order, your comments will be passed directly to the manufacturer. With regards to your refund, we can confirm the shoes were received back and a refund issued shortly after and a seperate email has been forwarded to confirm further details for you. Kind Regards Nicola-Customer Services

Posted 3 years ago

“I ordered a pair of shoes which were Clarks and great quality however they were the wrong size. I tried to exchange the shoes for a different size but was told I had to cover all postage and packaging and when I told to the customer advisor that I was unimpressed and would be sharing my experience, the advisor hung up on me. I will never use this company again and i’m horrified at the way they dealt with my request. No one has tried to come back to me to rectify my issue.”

Helpful Report

Posted 3 years ago

Hello, Thankyou for your review. We are sorry to hear the shoes were not suitable and also that you were disappointed with your recent contact with our Customer Services Team. Our delivery for orders over £40.00 is free however we do ask for returns to be paid for and the details are included in our term and conditions-https://www.charlesclinkard.co.uk/returns-i17. You have 365 days to return and are welcome to return to a Charles Clinkard store, you can also use whichever courier service you prefer however many customers do opt for Royal Mail. Collectplus is £4.49 for up to 10KG in weight and may be convenient for you, simply go to this link and follow the instructions and a label will be forwarded for you to print and attach to your parcel- https://www.collectplus.yodel.co.uk/charlesclinkard. If we can offer further assistance please do not hesitate to contact us via 0345 241 7742 or an email to sales@clinkard.co.uk. Kind Regards Nicola-Customer Services

Posted 3 years ago

“The shoes have broken Please can you advise what I should do? Thanks”

Helpful Report

Posted 3 years ago

Hello, Thankyou for your review. Our Customer Services Team have been in touch through your order and we look forward to your reply. Kind Regards Nicola-Customer Services

Posted 3 years ago

“I placed an order for some sandals which I wanted for my holiday I had booked last minute. Thank fully I had them delivered to store as when I opened them to check the size found the package contained a pump which I had not ordered. Given I was going on holiday the next day I was completely left in the lurch. The ladies in the shop where lovely and returned the parcel on my behalf however was so disappointed not to have received the actual item I ordered.”

Helpful Report

Posted 3 years ago

Hello Thank you for your review. We are sorry to hear you received an incorrect item in the box, this particular product was dispatched by the manufacturer and it is disappointing this was not highlighted before they were posted to you. A refund has been processed and we hope you will allow us to restore your faith in shopping with Charles Clinkard. If we can offer assistance please do get in touch. Kind Regards Nicola-Customer Services

Posted 3 years ago

“The boots were damaged on arrival with a mark on the toe .Which was a good start .Ihave returned the boots but am having trouble getting my postage back as I do not have a pay pal account so they required my bank details to do a bank transfer of 3pounds and 25p the amount for the postage.Why cannot the postage just be added to the original refundded for the boots.All so long winded when you have my card details any way .”

Helpful Report

Posted 3 years ago

Hello, Thankyou for your review. We are sorry the boots arrived with a mark on them. A separate email regarding the refund process has been sent for you and we look forward to any further queries. Kind Regards Nicola-Customer Services

Posted 3 years ago

“Why do you continue to separate children's footwear into 'boys' and 'girls' sections? They are just shoes and children should be free to browse different styles without feeling they have to be pigeonholed . To make things worse, each time we've visited recently and my daughters have been keen to select from the 'boys' range the shop assistants have appeared surprised and been quick to point out that they should instead be looking at the 'girls' section, leaving me feeling I have to justify the fact that my children prefer sensible, comfortable, practical shoes to those with sequins and unicorns plastered all over them. Please sort out this outdated way of organising your stores, and provide some staff training about freedom of choice and not applying judgement to those choices.”

Helpful Report

Posted 3 years ago

Hello Thank you for taking the time to contact us. Please be assured, your feedback will be passed on the the relevant department. Kind regards, Rosie, Customer Services.

Posted 3 years ago

“The whole process was a nightmare Very slow despatch and no advice that the shoes had reached the Cheltenham Store. Called in by chance and the shoes had been in the store for days and staff tried to say I had been emailed. This added insult to injury as I monitor my emails carefully and was waiting for the shoes. In addition there was nowhere to input my loyalty card online and shop said it was automatic. When challenged they found it was not and said they would input the purchase. I wonder…….”

Helpful Report

Posted 3 years ago

Hello Thankyou for your review. Standard dispatch to a Charles Clinkard store is within 5 working days which unfortunately does not take into account the weekends. We can see the order was dispatched and sent to the store within this timeframe. We have passed on your disappointment to the store in question. With regards to your points, if your account is registered along with the email these should automatically add however I have forwarded this information to our Your Rewards Team to ensure the purchase is included for you. Please accept our apologies for any frustration this has caused you and if we can assist further do get in touch. Kind Regards Nicola-Customer Services

Posted 3 years ago

“Was very disappointed when ordering my Cara high knee boots I asked what the fit was like and my reply was that no one had returned them I was not made aware that the boots was going to take a week for delivery if that was the case I wouldn’t have ordered as I was going on holiday needed them.The boots arrived a week later to find they were a very small fit nothing like a size 8 and also I couldn’t get the zip past my ankle I returned them and had to pay £12 postage not a happy customer false sales talk”

Helpful Report

Posted 3 years ago

Hello Thank you for your review. Standard delivery is dispatched within five working days, ( this does not include the weekend or bank holidays) we do have extra services which may be available such as Next Day or Express for an additional fee and these will guarantee a quicker arrival for you. As each brand offers a unique fitting experience we cannot guarantee an item will be perfect for you especially as every customer will have a different foot shape. We are sorry to hear you found these unsuitable and also of your disappointment with the speed of your order arrival, however, look forward to speaking with you once we have processed your return. If we can offer further assistance please do get in touch. Kind Regards Nicola-Customer Services

Posted 3 years ago

“I didn’t order anything from you and there is no unsubscribe link.”

Helpful Report

Posted 3 years ago

Hello Thank you for your review. We have removed your details from our systems for you. If we can help further please do let us know or you are welcome to visit any of our Charles Clinkard stores. Kind Regards Nicola-Customer Services

Posted 3 years ago

“I am still waiting for the product to arrive at the shop, nearly 3 weeks after ordering. Very poor service.”

Helpful Report

Posted 3 years ago

Thank you for your review. All items are sent out in a maximum of 5 working days. The store have tried to call you on several occasions to let you know that your order is there ready to pick up. We are sorry to hear that you were thinking that it was not there yet. If you would like to call in, it is there waiting for you. Kind regards, Janice - customer services.

Posted 3 years ago

“The boots were ordered and arrived scratched and damaged with marks all over them. Unfortunately the boot didn’t get to be worn, so the scores are on the basis of my experience of when I did try them on. I wasn’t particularly impressed with the customer service levels of the staff at Stratford Upon Avon Charles Clinkard who tried to imply the damage was my fault when in fact they arrived in that state.”

Helpful Report

Posted 3 years ago

Thank you for your review. I genuinely apologise for the experience that you have had with regard to your order. All items should be quality checked before sending to customers and it looks as though on this occasion, this may have been overlooked. Firstly we are sorry that you have had to take them back, and secondly that when you did, you felt as though the customer service that you received was not up to standard. Please be assured that we will let our dispatch team know to be more careful to avoid disappointment to others, and also the store as we pride ourselves on customer service and were disappointed to hear of your experience. We hope that this does not put you off shopping with us in the future. Kind regards, Janice - customer services

Posted 3 years ago

“Would not purchase from you as you do not have a free returns policy, customers have to pay at their own expense for the return postage. Tracked is £8.99 to ensure it is returned safely or the refund will not be paid out. All online companies have a safe return policy. This should be made know to your customers when purchasing from you.”

Helpful Report

Posted 3 years ago

Hello Thankyou for your review. We are sorry you are disappointed with your order experience. Free delivery is available on orders over £40.00 however we do ask for returns to be covered and include this in the terms and conditions to help customers decide whether they wish to place an order. (https://www.gaborshoes.co.uk/delivery-returns-i57) You can return the items to a Charles Clinkard store along with proof of purchase and also have up to 365 days to return as long as the items are unworn. We do recommend a tracked service for your reassurance however you are welcome to return the orders in whichever way is more convenient to you. Your feedback has been passed onto the relevant teams and if you need any further assistance please do not hesitate to contact us. Kind Regards Nicola-Customer Services

Posted 3 years ago

“Wrong item sent out. Everyone makes mistakes, but would expect to be offered a discount or similar for the time/hassle it took to return the item. Thanks for arranging the refund with less fuss.”

Helpful Report

Posted 3 years ago

Hello Thank you for your review. We are sorry for the disappointment caused by your recent order and understand how frustrating this would have been. Our Customer Services Team do appreciate you taking the time to return the order and we have ensured a complete refund is issued to you. Feedback has been provided to the teams taking care or your order and we hope you will return in the future. Kind Regards Nicola-Customer Services

Posted 3 years ago

“Wrong item sent contacted customer services and response was not helpful.”

Helpful Report

Posted 3 years ago

Hello Thankyou for your email. We are sorry you appear to have received the incorrect item. Your order advises you kindly contacted us regarding this recently and a separate email has been sent to gain further information. We look forward to hearing from you. Kind Regards Nicola-Customer Services

Posted 3 years ago

“I spent so much time In-store and the manager still ordered the wrong shoes for my daughter. This is very disappointing.”

Helpful Report

Posted 3 years ago

Hello Thankyou for your review. We are sorry you the incorrect shoes were ordered for you. Your comments have been passed onto the store in question and we hope you are able to source an alternative. Kind regards Nicola-Customer Services

Posted 3 years ago

“Sadly when my order arrived the childrens Doctor Martens had been worn previously and were creased . Had to return the order as as they didn’t have another pair in the size .”

Helpful Report

Posted 3 years ago

Hello Thankyou for your review. Items are sourced from warehouse and stores, they may have been tried on or on display however the quality of the items should remain to the standard you would expect and we are disappointed these were sent. We can see our Customer Services Team have been in touch regarding this and we look forward to receiving back the items and issuing your refund Please be assured we will investigate how this occurred and we hope you will return to us for your footwear requirements in the future. Kind Regards Nicola-Customer Services

Posted 3 years ago

“The Bugatti shoes I got are scratched and it is clear these have already been used. They should be replaced! Please call me on 07783974823 to advise me how to return them and be refunded. I am very disappointed and you should offer better remedial action.”

Helpful Report

Posted 3 years ago

Thank you for your review, We are sorry to hear that this has happened. When we do not have an item left in our warehouse, as we have several stores around the country, we may ask for a pair to come back to us to fulfil an order, this has happened on this occasion, so your shoe may have been tried on in store. All orders should be checked before dispatch so that they go out they are nicely packaged, we are sorry that on this occasion this does not appear to have happened. Unfortunately, we do not have more stock, but we can certainly arrange a return at no cost to yourself. If you would like to call us on 0345241 7742 quoting your order number, we would be happy to resolve this for you. I apologise sincerely for your inconvenience. Kind regards, Janice - customer services.

Posted 3 years ago

“You need to make it clear to customers that they have to pay return for items, themselves. Had I known that, I wouldn’t have used your online shop. It’s too expensive.”

Helpful Report

Posted 3 years ago

Hello Thankyou for your review. We are sorry you are disappointed with your returns policy. The website includes delivery and returns information alongside the item before you proceed with your order and you can also find further details via the link below: https://www.charlesclinkard.co.uk/returns-i17 Your feedback will be forwarded to the relevant teams as we appreciate all comments from our customers and hope you will reconsider ordering in the future. If we can offer further assistance please do not hesitate to contact us. Kind Regards Nicola-Customer Services

Posted 3 years ago

“Bought a pair of boots, sadly too small. Cost me £11 to return them! I then bought the same boots from Amazon in 2 different sizes and could return the pair that didn’t fit free of charge. Boots were the same price at both Amazon and Charles Clinkard. I will not attempt to buy shoes again from you as feel it is necessary with shoes to try and sometimes return.”

Helpful Report

Posted 3 years ago

Hello Thankyou for your review We are sorry you are disappointed with our returns policy. The website does include as much information regarding both delivery and returns to allow our customers to make an informed choice We give free delivery on orders over £40.00 and you have up to 365 days to return if unworn and in the original packing for a refund or an exchange. Returns can be taken to a Post Office or customers are welcome to take them to a Charles Clinkard store or use an alternative service convenient to you. Amazon is a marketplace and has the facility for other retailers to choose the relevant services however some will come at a premium to the customer or the store selling. We are delighted to hear you were able to find what you were looking for with another retailer however are disappointed you won't return in the future If we can offer assistance please do let us know Kind Regards Nicola-Customer Services Kind Refards

Posted 3 years ago

Charles Clinkard is rated 4.8 based on 48,990 reviews