Charles Clinkard Reviews

Name: Charles Clinkard
Address: Eveline House, Cannon Park Way, Middlesbrough, Middlesbrough
Rating: 4.76

4.8 Rating 48,975 Reviews

96 %

of reviewers recommend Charles Clinkard

4.8

Based on 48,975 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Visit Website

Phone:

0345 241 7742

Email:

help@clinkard.co.uk

Location:

Eveline House, Cannon Park Way, Middlesbrough
Middlesbrough
TS2 1AX

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Charles Clinkard 5 star review on 22nd April 2025

Charles Clinkard 5 star review on 11th April 2025

Charles Clinkard 1 star review on 4th April 2025

Charles Clinkard 5 star review on 26th February 2025

Charles Clinkard 5 star review on 6th February 2025

Charles Clinkard 5 star review on 29th January 2025

Charles Clinkard 5 star review on 17th December 2024

292

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“So disapointed. The Mere sandals come in so, so narrow. Last year they were available at NEXT in wide and extra wide, (they sold out quickly). When I live chatted to a rep, she had no clue and offered no information as to if or where I could locate the sandle in a wide fit. As I said...very disapointed with the whole experience.”

Helpful Report

Posted 2 days ago

“I can’t review the shoes I bought as I have not yet received them. I have had an invoice and paid it but no confirmation of order which the initial invoice says that shows my order has been accepted. I didn’t pay for delivery but expected to get them before 10 days later”

Helpful Report

Posted 2 weeks ago

Thank you for leaving us a review. Your order was dispatched the day after it was placed and sent to our Wilmslow branch as requested. They have confirmed it is waiting for you instore. We attempted to contact you using the email and phone number provided but I am sincerely sorry if these notifications were not received. Our Customer Service Team is available 7 days a week so if you ever have queries regarding an order, please do not hesitate to contact us and we are happy to help. Kind regards, Hannah, Customer Services

Posted 2 weeks ago

“Not happy still not got order one one pair out of stock”

Helpful Report

Posted 3 weeks ago

Thank you for taking the time to leave us a review. We advise 2-5 working days for orders to be dispatched with our Standard Delivery service. Your order has now been sent and you should have received an email with your tracking number. I apologise for any inconvenience caused with one item not being available, but hope you are pleased with your order when it has been received. Kind regards, Hannah, Customer Services

Posted 3 weeks ago

“Relax Slippers Knot Leather Slipper - Size 6 I have bought these slippers in the past and they fitted perfectly, however the pair I just bought recently were not a good fit, they gapped at the side and I returned them. Was very disappointed”

Helpful Report

Posted 1 month ago

Hello Margaret, Thank you for leaving your feedback. It’s disappointing to hear the slippers you purchased were unsuitable. We aim to provide accurate sizing information but know that fit can sometimes vary across styles and brands. If you're looking for assistance in finding the right fit for your future purchases, please feel free to reach out to our Customer Service Team. Kind Regards Cheryl customer Service.

Posted 1 month ago

“The shoes marked as 'extra wide' were barely even normal width and beware - you have to pay to return items even if they were wrongly described. Shame, because the shoes looked nice.”

Helpful Report

Posted 2 months ago

Thank you for leaving your feedback. I am sorry to hear about the problem you are having. I can see that you have been in touch with our customer services team who have assisted you in arranging a free return as our listing was incorrect. As discussed, this information will be updated on our site shortly. I understand returning an item for this reason is not only dissapointing, but inconveinient, so I hope you will accept my sincere apologies. Kind Regards, Sophie

Posted 2 months ago

“My daughter loves these, they are sturdy and looked good when we first got them but all the patent coating is peeling off all over both shoes after just 1 term. She is in yr6 so not crawling around in the floor. For the price and a good brand like Geox is been a disappointing purchase.”

Helpful Report

Posted 3 months ago

Thank you for your review. I am sorry to hear that you are disappointed with these shoes. Would it be possible for you to return the shoes to a Charles Clinkard store with proof of purchase so that we can take a look at these for you? If a manufacturing fault is found, then they would be happy to help. If you are unable to do this, please email us at sales@clinkard.co.uk where we can advise further. Kind regards, Janice - customer services

Posted 3 months ago

“The shoes I ordered seemed fine, but the size was wrong. The company have a strange way of translating European to UK sizes, so the shoes are too small. When I spoke to customer services, they insisted I pay the return postage in order to get a replacement! Seems unfair as I had ordered the correct size, so I won’t be using this company again.”

Helpful Report

Posted 3 months ago

Thank you for your review. We sell different brands of shoes from different Countries and we ourselves do not dictate the sizing on the shoes, that comes from the manufacturer. We allow a good time for return so long as unworn so that you can try them in the comfort of your home, but yes we ask the customer to return at their own cost if it is a fitting issue and not a fault. Delivery to the customer is free, and also if an exchange is needed, we cover the delivery cost again. There is a link on our website to a Royal Mail portal, where returns cost just £3.20 for a tracked service. We do have reviews showing on our website so people can read and get an informed opinion from other customers. Previous reviews seem to be very good for this particular shoe, so we are disappointed to hear that it was not right for you. We are sorry that you were disappointed on this occasion. Kind regards, Janice

Posted 3 months ago

“Had to send shoes back to small, Wasn’t happy paying £6.95 to send them back”

Helpful Report

Posted 3 months ago

Thank you for leaving us a review. I am sorry to hear your purchase was not suitable. As per our terms and conditions, we ask customers to cover the cost of returns postage but offer a Royal Mail label on our returns portal for £3.20. I am sorry if you were not informed of this. I can confirm your return was received and a refund issued to your PayPal account. Kind regards, Hannah, Customer Services

Posted 3 months ago

“Service is good, but sizing is on the short side from previous orders.”

Helpful Report

Posted 3 months ago

Thank you for taking the time to leave us your review. I’m glad to hear you had a positive experience with our service but am sorry to hear the sizing of your recent order didn’t meet your expectations. We aim to provide accurate sizing information, but know that fit can sometimes vary across styles and brands. If you're looking for assistance in finding the right fit for your future purchases, please feel free to reach out to our Customer Service Team. Kind regards, Hannah, Customer Services

Posted 3 months ago

“I ordered some eva birkenstocks (which I have had before in another colour). Thinking they were exactly the same but on the box they are narrow fit. This wasn't stated when I ordered them. There is no returns form enclosed so I cannot return.”

Helpful Report

Posted 3 months ago

Thank you for your review. I’m sorry to hear the item didn’t meet your expectations. While the description on our website does mention they are narrow width, I understand how this might have been overlooked. Regarding returns, a document with all the necessary information should have been included in your parcel. However, you can find everything you need on our Returns page here: https://www.charlesclinkard.co.uk/refunds-exchanges-i871. When returning the item, please include your order number in the box to ensure we can process your refund without any issues. If you have any further questions, don’t hesitate to let us know. Kind regards, Rosie l Customer Services

Posted 3 months ago

“Although my order was fine I was shocked to find that if the boots hadn’t have fitted correctly as can often be the case with footwear, the return would have to be paid for by me. I won’t order again from you due to this as I feel distance selling of footwear should have free returns in the UK.”

Helpful Report

Posted 4 months ago

Thank you for taking the time to write a review. Our returns policy is included in our terms and conditions which we ask customers to agree to when placing on order online. I am sorry if the information was not accessible to you. Returns can be made to any of our Charles Clinkard branches and with our 365 day returns policy, you have plenty of time to return when it suits you. We also provide a Royal Mail label on the returns page of our website for £3.20 to give our customers a reasonable price. Kind regards, Hannah, Customer Services

Posted 3 months ago

“Still waiting for my order”

Helpful Report

Posted 4 months ago

Thank you for leaving us a review. I am sorry to hear you have not yet received your order. Had you contacted our team directly, we would of course looked into straight away. Your tracking shows there was an attempted delivery but unfortunately you were not home so Royal Mail will re-attempt today. If for any reason this does not happen, please let us know and we are happy to investigate for you. Kind regards, Hannah, Customer Services

Posted 3 months ago

“I have already been in touch via email with you. The Birkenstock slippers arrived in a box that had clearly been badly damaged, was taped up and barely containing the slippers. You refunded me 15% of the price immediately, so I thank you for that. But your warehouse/postroom staff should not be sending out products in that condition.”

Helpful Report

Posted 4 months ago

Thank you for taking the time to leave us a review. I sincerely apologise for the condition of your order and agree this does not meet our usual high standards. This has already been brought to the attention of our Warehouse Manager to be sure our dispatched orders are properly inspected and follow our rigorous quality checks. We thank you for bringing this to our attention so we can improve upon this and I am glad you were happy with the actions of our Customer Service Team and hope you shop with us again. Kind regards, Hannah, Customer Services

Posted 4 months ago

“One boot hand been tried on you could tell by the size & scuffs on the leather. The box was broken the tissue paper looked like it was retrieved from the bin.”

Helpful Report

Posted 4 months ago

Thank you for your review. I am sorry to hear that the item you received had marks on it and can see that you returned it to one of our stores. All items should be quality checked before sending to customers and I aologise sincerely that on this occasion we have let you down. Please be assured that I will let the dispatch team know of your disappointment and ask them to be more careful to avoid disappointment to others. Kind regards, Janice - customer services

Posted 4 months ago

“After buying some Mens shoes online that didn't suit I needed to return them, the returns information gave the option to drop off at a shop which I prefer as sometimes stuff goes missing with Royal Mail. The only shop near me in essex is about 30 miles away. On arrival the shop staff told me they did not accept retruns and i'd have to post them (the staff were very nice and helpful, not thier fault). I showed them on the reciept where it said i could return in shop but they still didn't take them, the assistant did call customer services for me which was nice. The information was incorrect and the returns process is rubbish imo, still waiting for reciept of return and refund. I won't use this lot again.”

Helpful Report

Posted 4 months ago

Thank you for your review. We apologise sincerely that this has happened and for any inconvenience caused. Our main stores all take back returns, but we also some concessions stores within other stores and they cannot take back returns. I am sorry that you did not realise this. I have checked your refund and can see that this has been actioned so you should find all to be in order. We are sorry to hear that you will not use our Company again and we are genuinely sorry for your experience. Kind regards, Janice - customer services

Posted 4 months ago

“I ordered a David jones bag and it came in a plastic bag with an elastic band round it! Not how I was expecting a £40 gift to come packaged”

Helpful Report

Posted 5 months ago

Thank you for your review. I apologise sincerely that your bag was sent to you with an elastic band around it and not tissue. If there is any damage to the bag at all, please do not hesitate to call us on 0345 241 7742 so that we can help. Kind regards, Janice - Customer services

Posted 5 months ago

“Shoes are OK but the buckles are fiddly and suede definitely not durable. I had to put insoles in as not really any cushioning under foot. I'm happy to pay for quality shoes but these aren't worth it. First time purchase of Gabor and Charles Clinkard so disappointed and won't be returning.”

Helpful Report

Posted 5 months ago

Thank you for your review. We are sorry to hear that you did not like the Gabor shoes that you received. They are a very popular shoe, being leather inside and out and quality is usually what customers mention. There are many other brands also on the Charles Clinkard website, we do hope that you might shop with us again. We also hope that you find something that you like more and happy with the quality. Kind regards, Janice - customer services

Posted 5 months ago

“I went today to buy a pair of shoes at the Oxford branch, and found the staff quite unfriendly. I will not go again.”

Helpful Report

Posted 5 months ago

Thank you for sharing your feedback. I'm sorry to hear about your experience at our Oxford branch. Your review will be shared with the team to ensure improvements are made and if there is anything specific you'd like to discuss, please feel free to contact us directly at sales@clinkard.co.uk. I hope you'll consider shopping with us in the future. Kind regards, Rosie, Customer Services

Posted 5 months ago

“Placed an order online for a pair of gents leather slippers. Eventually received a message advising they were in stock. Expecting delivery to my home I telephoned and they were delivered. The slippers are the worst quality imaginable!”

Helpful Report

Posted 5 months ago

Thank you for your review. I am sorry to hear that you found the slippers to be of a poor quality. If you post onto the item itself others who are looking at that item will be able to see your comments. https://www.charlesclinkard.co.uk/men-c9/slippers-c14/grecian-mens-leather-slippers-p1884 We are sorry that you found this to be the case and do hope that you will return them unworn for a refund. Kind regards, Janice - customer services

Posted 5 months ago

“Whoever you use for delivery, DPD, I think. The day , which I had paid extra for quick delivery, messaged me to say he couldn’t deliver, as we were not in, and gate locked. The photo he sent was NOT MY HOUSE. I messaged this and the next day another driver did deliver it to our back porch as instructed. So not very impressed, especially as I paid extra for quick delivery, and the got an idiot driver.”

Helpful Report

Posted 5 months ago

Thank you for your feedback. I can understand why you're frustrated, I am sorry for the trouble you had with your delivery. Rest assured I have passed your feedback to the courier in question and refunded the extra you paid for Next Day Delivery. I hope this helps. Kind regards, Rosie, Customer Services

Posted 5 months ago

Charles Clinkard is rated 4.8 based on 48,975 reviews