Charles Clinkard Reviews

Name: Charles Clinkard
Address: Eveline House, Cannon Park Way, Middlesbrough, Middlesbrough
Rating: 4.76

4.8 Rating 49,666 Reviews

96 %

of reviewers recommend Charles Clinkard

4.8

Based on 49,666 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Visit Website

Phone:

0345 241 7742

Email:

help@clinkard.co.uk

Location:

Eveline House, Cannon Park Way, Middlesbrough
Middlesbrough
TS2 1AX

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Charles Clinkard 5 star review on 28th June 2025

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Charles Clinkard 5 star review on 11th April 2025

297

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I received my order which was too big (absolutely my fault) but one of the sandals was marked and had obviously been worn or used as a shop try on. I took them back to my local store and managed to get the smaller size. The staff were very helpful and I did point out the signs of wear. I think it’s important not to send out shoes that have been used in the shop, if I was buying from the shop I would have had a choice. I certainly would not have wanted shoes that were marked.”

Helpful Report

Posted 5 days ago

Thank you for sharing your feedback. I am sorry to hear your sandals were received with signs of wear. To provide the largest selection of products, we sometimes source from our shops so cannot guarantee shoes have not been tried on at some point. However, we strive to ensure all products are in excellent condition before dispatch, and your comments will be addressed with the team. I am glad to hear the store staff were able to assist you in attaining the correct size and a better condition shoe and hope you shop with us again. Kind regards, Hannah, Customer Services

Posted 4 days ago

“The Clarks toddler shoes we ordered didn't seem a good quality or fit, poorly made, but we had no choice but to keep them as we are off on holiday. Very disappointed that the quality check is so poor at CC.”

Helpful Report

Posted 1 week ago

Thank you for your feedback. I’m sorry to hear about the quality and fit issues you've experienced with your toddlers shoes. It’s disappointing when expectations aren’t met, especially just before a holiday. We have a 365 day returns policy, so if the shoes are not worn outside, they can be refunded upon your return. If there are manufacturing faults, please feel free to contact our Customer Service Team at any time and we can advise further. Kind regards, Hannah, Customer Services

Posted 5 days ago

“Unfortunately, the shoes I received did not have the same colour soles. (one was white, the other was yellow) It looked as though one of them may have been out on display. Very disappointing.”

Helpful Report

Posted 1 week ago

Thank you for your review, I’m really sorry to hear about the mismatch in the shoe soles. I understand how disappointing this can be. Orders should be checked before dispatch, we will be sure to let our dispatch team know and ask them to be more careful to avoid disappointment to others. Kind regards, Janice - customer services

Posted 1 week ago

“Ordered slippers and was sent two different slippers had to complain to get the slippers I originally ordered and now I don’t like them much as they have hard heels and tip you forward”

Helpful Report

Posted 3 weeks ago

Thank you for taking the time to leave your feedback. It's disappointing to learn about your experience, and that when you received the correct item, you're unhappy with them. If they're unworn & in a saleable condition, you can return them to us and we'll change them for you. Please contact Customer Services on 0345 241 7742 or reply to this response. Apologies for the inconvenience caused on this occasion. Kind regards, Rosie | Customer Services

Posted 3 weeks ago

“Products good, online experience good but didn’t get the discount which had enticed me to buy two pairs of shoes. Would seem I would get the 20 per cent of NEXT time I shopped! Better use the shop. . .”

Helpful Report

Posted 1 month ago

Thank you for your review. We often have discount codes on our website for existing customers. A new customer registering with us can get a 10% discount when they sign up. I can see that you are a regular customer and were indeed entitled to your 20% discount which I have refunded for you today. You just needed to add the code given when yu placed the order. You also have a loyalty voucher worth £12 which can be used against any order, it was valid when this order was placed, if you would like to use it we can refund the £12 for you and cancel the voucher for you. Please let us know if you would like us to do this for you. It is valid until 30/04/2026 and we can provide the number if you would like to keep it for a future order. It should have come to you via email. I hope that this information helps to restore your faith in our online service. Kind regards, Janice - customer services

Posted 1 month ago

“Not impressed. Box was ripped and the trainers looked as if they had been worn. The laces weren’t even in tact! Very poor. As they were only for work, I couldn’t be bothered with all the hassle of returning them. I won’t be buying from you again.”

Helpful Report

Posted 1 month ago

Thank you for taking the time to leave us your feedback. I'm truly sorry to hear about the condition in which your trainers arrived. This is not the standard we aim to uphold, and I appreciate you bringing this to our attention so we can pass this on to the Warehouse Manager. I understand arranging to return online orders can be an inconvenience, but our Customer Service Team are more than happy to help if you have received faulty items. We can be reached 7 days a week by phone, email and live chat service on our website. Kind regards, Hannah, Customer Services

Posted 1 month ago

“I only gave this review a 2 start because the lady who helped us in the shop was lovely. She has worked there for many years and used to fit my shoes for me when I was little. Otherwise it would have been a 1 star; Unfortunately when the shoes arrived, we found there was one shoe in a size 5.5 and the other was in a 6. Now got to mess about taking the shoes back to the shop and going through the order process again”

Helpful Report

Posted 1 month ago

Hello Thank you for taking the time to leave your review. I am pleased you had a good experience in one of our stores, but I do apologise that you have received odd size sandals. This will be reported to our warehouse manager to look into this for you. One of our Customer Service Team colleagues will contact you shortly regarding this. Apologies for any inconvenience that has been caused to you. Kind Regards Cheryl

Posted 1 month ago

“Deeply disappointing. I purchased a pair of Bugatti Drake shoes in cognac and love them. However I have no idea how to clean the man made uppers. I contacted Charles Clinkard customer services and was told ‘we don’t know’ because the material of the upper is unknown. I was then fobbed off to Bugatti Fashion who despite two emails to customer service refuse to respond. So I have a pair of shoes that clearly need protecting so cannot wear them without the fear of marking them. I’ll certainly avoid Charles Clinkard in future.”

Helpful Report

Posted 1 month ago

Thank you for taking the time to leave a review on your recent experience. Please accept my apologies your query was not answered when contacting us. As this shoe is a manmade material, dry cleaning would be the recommended method. Using a multi fabric cleaner such as the Dasco Multi-Cleaner spray is gentle but can be used on leather, nubuck and textiles so wont affect the colour or texture of the shoe. Along with a microfiber polishing cloth, this should keep your shoes clean whilst also improving the appearance. With all shoes, I would recommend a clear protector spray such as the Dasco Natural protectant as this can shield against weather staining and create a layer so if the shoes are marked, it is easier to remove. Most footwear retailers stock cleaning items so should be easy to find but if you need any assistance, please do not hesitate to contact us. Kind regards, Hannah, Customer Services

Posted 1 month ago

“I was really disappointed when I received my recent order from Charles Clinkard. I felt that the product had not been checked before it was dispatched. In my opinion the trainers had been worn previously. The soles each one were dirty, there was no packing inside them, the laces were just left dangling and the left trainer was creased across the toe. Although I do like the trainers I had to return them for the stated reasons. I would like to reorder another pair but am reluctant to do so as I don’t want the same thing to happen again.”

Helpful Report

Posted 1 month ago

Thank you for taking the time to leave us a review on your recent purchase. I am sorry to hear about the condition your order was sent in. We sometimes source items from our stores to offer the greatest selection of products, but this means we can't guarantee they have not been tried on at some point. With our quality checking procedure in place, this should mean we dispatch orders that still meet the high standards that our customers expect. Please accept my apologies this has not been the case for your order. Your feedback has been passed on to the Warehouse Manager and in the meantime, I can confirm we have received your return and processed a full refund. We hope you shop with us again and we can display the usual high standards our customers come to expect. Kind regards, Hannah, Customer Services

Posted 1 month ago

“Share with a friend code disn't work ☹️ Obviouslu ex display product delivered - and therefore returned ☹️”

Helpful Report

Posted 1 month ago

Thank you for sharing your review. I’m truly sorry to hear that the share with a friend code did not work and your item did not meet your expectations I understand how disappointing it can be to receive a product that does not live up to what you anticipated. However, I am glad our Cheltenham branch were able to assist with your return and process the refund for you. Our Customer Service Team is happy to help if you wish to place an order with us and can assist using the refer a friend discount. Kind regards, Hannah, Customer Services.

Posted 1 month ago

“So disapointed. The Mere sandals come in so, so narrow. Last year they were available at NEXT in wide and extra wide, (they sold out quickly). When I live chatted to a rep, she had no clue and offered no information as to if or where I could locate the sandle in a wide fit. As I said...very disapointed with the whole experience.”

Helpful Report

Posted 2 months ago

Thank you for leaving your feedback. I’m sorry to hear the Ravel Mere sandals were too narrow. As discussed, whilst we stock this item in a standard width, unfortunately, we do not know which other retailers stock the Ravel Mere Sandal in a wider width. We would suggest going to Ravel directly for further information. I hope this information helps and you find something suitable for you. Kind Regards Cheryl Customer Services.

Posted 1 month ago

“I can’t review the shoes I bought as I have not yet received them. I have had an invoice and paid it but no confirmation of order which the initial invoice says that shows my order has been accepted. I didn’t pay for delivery but expected to get them before 10 days later”

Helpful Report

Posted 2 months ago

Thank you for leaving us a review. Your order was dispatched the day after it was placed and sent to our Wilmslow branch as requested. They have confirmed it is waiting for you instore. We attempted to contact you using the email and phone number provided but I am sincerely sorry if these notifications were not received. Our Customer Service Team is available 7 days a week so if you ever have queries regarding an order, please do not hesitate to contact us and we are happy to help. Kind regards, Hannah, Customer Services

Posted 2 months ago

“Not happy still not got order one one pair out of stock”

Helpful Report

Posted 2 months ago

Thank you for taking the time to leave us a review. We advise 2-5 working days for orders to be dispatched with our Standard Delivery service. Your order has now been sent and you should have received an email with your tracking number. I apologise for any inconvenience caused with one item not being available, but hope you are pleased with your order when it has been received. Kind regards, Hannah, Customer Services

Posted 2 months ago

“Relax Slippers Knot Leather Slipper - Size 6 I have bought these slippers in the past and they fitted perfectly, however the pair I just bought recently were not a good fit, they gapped at the side and I returned them. Was very disappointed”

Helpful Report

Posted 3 months ago

Hello Margaret, Thank you for leaving your feedback. It’s disappointing to hear the slippers you purchased were unsuitable. We aim to provide accurate sizing information but know that fit can sometimes vary across styles and brands. If you're looking for assistance in finding the right fit for your future purchases, please feel free to reach out to our Customer Service Team. Kind Regards Cheryl customer Service.

Posted 3 months ago

“The shoes marked as 'extra wide' were barely even normal width and beware - you have to pay to return items even if they were wrongly described. Shame, because the shoes looked nice.”

Helpful Report

Posted 4 months ago

Thank you for leaving your feedback. I am sorry to hear about the problem you are having. I can see that you have been in touch with our customer services team who have assisted you in arranging a free return as our listing was incorrect. As discussed, this information will be updated on our site shortly. I understand returning an item for this reason is not only dissapointing, but inconveinient, so I hope you will accept my sincere apologies. Kind Regards, Sophie

Posted 4 months ago

“My daughter loves these, they are sturdy and looked good when we first got them but all the patent coating is peeling off all over both shoes after just 1 term. She is in yr6 so not crawling around in the floor. For the price and a good brand like Geox is been a disappointing purchase.”

Helpful Report

Posted 5 months ago

Thank you for your review. I am sorry to hear that you are disappointed with these shoes. Would it be possible for you to return the shoes to a Charles Clinkard store with proof of purchase so that we can take a look at these for you? If a manufacturing fault is found, then they would be happy to help. If you are unable to do this, please email us at sales@clinkard.co.uk where we can advise further. Kind regards, Janice - customer services

Posted 5 months ago

“The shoes I ordered seemed fine, but the size was wrong. The company have a strange way of translating European to UK sizes, so the shoes are too small. When I spoke to customer services, they insisted I pay the return postage in order to get a replacement! Seems unfair as I had ordered the correct size, so I won’t be using this company again.”

Helpful Report

Posted 5 months ago

Thank you for your review. We sell different brands of shoes from different Countries and we ourselves do not dictate the sizing on the shoes, that comes from the manufacturer. We allow a good time for return so long as unworn so that you can try them in the comfort of your home, but yes we ask the customer to return at their own cost if it is a fitting issue and not a fault. Delivery to the customer is free, and also if an exchange is needed, we cover the delivery cost again. There is a link on our website to a Royal Mail portal, where returns cost just £3.20 for a tracked service. We do have reviews showing on our website so people can read and get an informed opinion from other customers. Previous reviews seem to be very good for this particular shoe, so we are disappointed to hear that it was not right for you. We are sorry that you were disappointed on this occasion. Kind regards, Janice

Posted 5 months ago

“Had to send shoes back to small, Wasn’t happy paying £6.95 to send them back”

Helpful Report

Posted 5 months ago

Thank you for leaving us a review. I am sorry to hear your purchase was not suitable. As per our terms and conditions, we ask customers to cover the cost of returns postage but offer a Royal Mail label on our returns portal for £3.20. I am sorry if you were not informed of this. I can confirm your return was received and a refund issued to your PayPal account. Kind regards, Hannah, Customer Services

Posted 5 months ago

“Service is good, but sizing is on the short side from previous orders.”

Helpful Report

Posted 5 months ago

Thank you for taking the time to leave us your review. I’m glad to hear you had a positive experience with our service but am sorry to hear the sizing of your recent order didn’t meet your expectations. We aim to provide accurate sizing information, but know that fit can sometimes vary across styles and brands. If you're looking for assistance in finding the right fit for your future purchases, please feel free to reach out to our Customer Service Team. Kind regards, Hannah, Customer Services

Posted 5 months ago

“I ordered some eva birkenstocks (which I have had before in another colour). Thinking they were exactly the same but on the box they are narrow fit. This wasn't stated when I ordered them. There is no returns form enclosed so I cannot return.”

Helpful Report

Posted 5 months ago

Thank you for your review. I’m sorry to hear the item didn’t meet your expectations. While the description on our website does mention they are narrow width, I understand how this might have been overlooked. Regarding returns, a document with all the necessary information should have been included in your parcel. However, you can find everything you need on our Returns page here: https://www.charlesclinkard.co.uk/refunds-exchanges-i871. When returning the item, please include your order number in the box to ensure we can process your refund without any issues. If you have any further questions, don’t hesitate to let us know. Kind regards, Rosie l Customer Services

Posted 5 months ago

Charles Clinkard is rated 4.8 based on 49,666 reviews