Charles Clinkard Reviews

Name: Charles Clinkard
Address: Eveline House, Cannon Park Way, Middlesbrough, Middlesbrough
Rating: 4.76

4.8 Rating 48,975 Reviews

96 %

of reviewers recommend Charles Clinkard

4.8

Based on 48,975 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Visit Website

Phone:

0345 241 7742

Email:

help@clinkard.co.uk

Location:

Eveline House, Cannon Park Way, Middlesbrough
Middlesbrough
TS2 1AX

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Charles Clinkard 5 star review on 22nd April 2025

Charles Clinkard 5 star review on 11th April 2025

Charles Clinkard 1 star review on 4th April 2025

Charles Clinkard 5 star review on 26th February 2025

Charles Clinkard 5 star review on 6th February 2025

Charles Clinkard 5 star review on 29th January 2025

Charles Clinkard 5 star review on 17th December 2024

292

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Not impressed that you sent a completely different size to that ordered, requiring me to return and request a refund - poor”

Helpful Report

Posted 1 week ago

Thank you for taking the time to leave us a review. Please accept my apologies for this error, but be assured this has been passed on to our Warehouse Manager to look into further. A member of our Customer Service Team will be in touch to assist with your return at no cost to yourself and to advise the next steps. Kind regards, Hannah, Customer Services

Posted 1 week ago

“I was disappointed in the state of the shoe box when it arrived. It was not in good condition. If it was packed like that, then that is very disappointing. Also, the trainers I ordered the insoles is slightly indented.”

Helpful Report

Posted 1 week ago

Thank you for leaving a review on your recent purchase. I am very sorry to see the condition of the packaging. Unfortunately, this can happen in transit but the primary function is to protect the stock inside so I hope the shoes arrived in a good condition. A member of our Customer Service Team will be in touch regarding the insoles and we can discuss the next steps. Kind regards, Hannah, Customer Services

Posted 1 week ago

“Ordered a bag, however they sent the wrong colour. The did pay for the return & gave me a full refund. Extremely helpful when I emailed them, so there customer service is brilliant. Just a shame they sent the wrong item in the first place.”

Helpful Report

Posted 3 weeks ago

Thank you for taking the time to leave us a review. Please accept my apologies for the error in receiving the wrong colour. This has been passed to our Warehouse Manager to look into further. I am glad to hear our Customer Service Team were able to assist and you were happy with their service. We hope you shop with us again and we can demonstrate our usual high standards our customers expect. Kind regards, Hannah, Customer Services

Posted 3 weeks ago

“Shoes are a little tight, maybe they will give. Not comfy wide fitting as expected Will try size 13 next time.”

Helpful Report

Posted 1 month ago

Thank you for your review. I am sorry to hear that the shoes you ordered were not right for you. We do hope that you find something that is a better fitting for your requirements. Kind regards, Janice - customer services

Posted 1 month ago

“im waiting for my order to arrive”

Helpful Report

Posted 1 month ago

Thank you for your review. The Royal Mail tracking reads as follows. Item has left the overseas International Processing Centre Kuwait The Kuwait tracking reads - Receive item at office of exchange (Inb) Kuwait, LETTERS MAIL SORTING CENTER Your order should be with you very soon. Kind regards, Janice - customer services

Posted 1 month ago

“A little tight as hadn't realised slippers were fur lined.”

Helpful Report

Posted 1 month ago

Hello Thank you for taking the time to leave a review. I am sorry to hear the slippers you ordered are unsuitable for you. We do have a wide range of slippers on our site if you wish to have a look at another pair that may be more suitable for you. Kind Regards Cheryl

Posted 1 month ago

“We always shop at Charles Clinkard but there was a little hitch this time. When we got home we had a size 7 and a size 8 shoe in the box. On taking them back they did not have a replacement in store so we have had to re-order still waiting.”

Helpful Report

Posted 1 month ago

Thank you for taking your time to leave a review. We aim to ensure all items are thoroughly checked before they are sold or sent out, so I am very sorry to hear that you experienced a mix up with this purchase. I can see you have been to one of our stores, and that they have arranged a new order to be sent out to you. This has now dispatched and will be with you shortly. I understand it is frustrating that the store did not have this product readily available to exchange in person. However, I hope you were satisfied with the assistance given in store when resolving this issue, and that you are pleased with your replacement pair once they arrive. I apologise again for the inconvenience caused. Kind Regards, Sophie - Customer Services

Posted 1 month ago

“The slippers quality is very good I felt that the assistant did not listen to the problems I have with buying shoes.”

Helpful Report

Posted 2 months ago

Thank you for your review. I am pleased to hear that you like the quality of this robust slipper. We apologise sincerely that you felt that the assistant was not taking note of your concerns when you let her know of the problem that you have when buying shoes. If the slippers are not right for you. please return them by post or to the store if you would like to. You have up to one year to return unworn items. I hope that this helps. Kind regards, Janice - customer services

Posted 2 months ago

“Could only deliver half my order. Delivery is slow considering you pay for the service.”

Helpful Report

Posted 2 months ago

Thank you for your review. I am sorry to hear that you had trouble with your recent purchase. I can see that, unfortunately, we were unable to fulfill part of your order. We do try to maintain an accurate stock reflection on our website, however in some cases demand can outstrip the supply, meaning an item you ordered may be out of stock. While we are unable to forsee that this will be the case when an order is placed, I understand it is frustrating to be informed that an item you were expecting is no longer available. Regarding our delivery times, we do charge £2.99 for our Standard Delivery if the order is under £40. Items are delivered in 2 to 5 working days. Kind Regards, Sophie, Customer Services

Posted 2 months ago

“We have been very pleased with Charles Clinkard in the past but this time not. We ordered size 11 shoes from you but were sent size 12's which was annoying and unsatisfactory . We had to return them.”

Helpful Report

Posted 2 months ago

Thank you for taking time to leave feedback. I am sorry to hear about the problem you are having with your recent order. Whilst the Josef Seibel Anvers you ordered are listed as a UK size 11/46 online, the packaging displays only the EU size. In this case, a UK 11 corresponds to an EU 46, which is the size you ordered and is correct in this case. I understand that sizing/equations can vary between brands, so I apologise for any confusion or disappointment caused. I can see your order has been returned to our Shrewsbury store, and I hope they were able to provide a satisfactory service when assisting with your return. Kind Regards, Sophie, Customer Services

Posted 2 months ago

“Excellent quick delivery, easy returns. 3 stars as had you have ti pay for return which turned out quite expensive so don’t think I would use again for that reason.”

Helpful Report

Posted 3 months ago

Hi Tracey, Thank you for your review. We do deliver free of charge, but ask customers to return at their own cost. If an exchange is needed, we again pay the delivery postage to send out the replacement. There is a link on our website where for the reduced cost of £3.20 you can buy a Royal Mail label to either print out, or get a QR code so that the Post Office can post out for you. I do hope that this information helps for future purchases if you do order again. Kind regards, Janice - customer services.

Posted 2 months ago

“I ordered black knee length boots, size 7, wide fit. Unfortunately I will be returning them this weekend through a local branch (Shrewsbury) as I found it extremely difficult to push my foot into the boot and then impossible to zip them up. I do have a very high instep and a bony protrusion on top of my feet and this does cause difficulties. It was disappointing as the boots themselves are really lovely and would have been perfect. The only downside was that had I been able to keep them, they weren't quite as high as I'd expected. I am 5'8" and the top of the boot rested an inch below my knee. I need to add though that the parcel had been severely crushed at some point in its journey. The plastic outer bag was ripped in two places and the box had been flattened across one corner. I am assuming it is courier damaged and for this reason I am returning it through a store so that I can point it out to them. I suspect the courier would deny all knowledge and blame me.”

Helpful Report

Posted 3 months ago

Thank you for sharing your feedback with us. I'm sorry to hear the boots were difficult for you to put on. I understand it's disappointing when the fit isn’t quite right, particularly when the style would have been perfect otherwise. Regarding the delivery, we appreciate you letting us know the condition. We take great care in ensuring our products are well-packaged and hope whilst the box showed signs of transit, it fulfilled the primary purpose of protecting the boots within. We hope you shop with us again and we can demonstrate the high standards our customers come to expect. Kind regards, Hannah, Customer Services

Posted 3 months ago

“I ordered a pair of sandals from Charles Clinkard @£59.99. They arrived promptly and were what I wanted. However the shoebox showed a price of £53.99. I messaged Charles Clinkard to ask why the shoes were more expensive on the website than on the box. I was refunded £6 but not given any explanation as to the discrepancy in price. I have ordered from Charles Clinkard quite a lot in the past but this has really put me off ordering from Charles Clinkard in future as it was just chance I noticed the price on the box. It makes me wonder whether I have been overcharged in the past or might be in the future”

Helpful Report

Posted 3 months ago

Thank you for leaving us a review. This sandal was previously in a sale where there was a 10% reduction. This offer has since ended but the sticker was not removed from the box. I apologise for any confusion caused but happy our Customer Service Team were able to honour this price and refund the difference. Kind regards, Hannah, Customer Services

Posted 3 months ago

“Too narrow despite ordering half a size up. Never been a problem before with Gabor. Note other reviewers have said similar. Are Gabor skimping on sizing ?”

Helpful Report

Posted 3 months ago

Thank you for your review. I am sorry to hear that you found these boots to be smaller than you expected. Size wise the length of the shoe has not been amended at all, but it could be that this seasons boots are slightly different to last season in design, or width. However these are wide fit, so should feel roomier when you put them on. We do hope that you find a boot that is a better fit for yourself. Kind regards, Janice - customer services

Posted 3 months ago

“Shoe box was battered and oil stained. Filling in only one shoe. Shoes incorrectly packed. All these things made me doubt the care that should have been taken in shipping the item. The shoes themselves are good. I doubt I’ll buy from CC again though.”

Helpful Report

Posted 3 months ago

Thank you for your review. I am sorry to see that you have received your shoes like this. it does state that shoes may have been on display on some occasions, or tried on, however all packages should be checked and re packaged if required. Please be advised that our dispatch team have been told of your disappointment and to be more vigilant in the future to avoid disappointment to others. We are genuinely sorry and hope that you do order again in the future. Kind regards, Janice - customer services

Posted 3 months ago

“Regrettably I had to return the shoes as one of them was faulty (fault in leather)”

Helpful Report

Posted 3 months ago

Thank you for your review. I am sorry to hear that you received a pair of shoes that had a fault. From your order notes, I can see that you returned them to one of our stores. We hope that you found the return process easy and we apologise that you have had this inconvenience. Kind regards, Janice - customer services

Posted 3 months ago

“The shoes I ordered were too small, the boots were out of stock . Asked to be advised when back in stock - advised, ordered again - out of stock . A very frustrating experience !”

Helpful Report

Posted 3 months ago

Thank you for taking the time to leave us a review. I sincerely apologise for any disappointment caused. When an item is out of stock, multiple people can sign up for restock alerts and when they are available, it is on a first come first served basis. If the boots become available to place an order, you will be notified and you can either place the order yourself online or call our Customer Service Team any day of the week. Kind regards, Hannah, Customer Services

Posted 3 months ago

“I ordered some boots, they arrived quite quickly, they were a little tight so I rang and asked about an exchange for a bigger size, they said it wouldn't be a problem, I returned the boots before New Year, I had an email saying the new size should arrive in 5 days, I rang on the 13th Jan, the lady I spoke to didn't seem to know what was happening with the exchange, she sorted it out and boots came the day after, nice boots, thanks.”

Helpful Report

Posted 3 months ago

Thank you for your feedback. I'm pleased to hear you eventually received the item you requested in exchange. Unfortunately, there seems to have been some miscommunication with our warehouse, which led to the same size being ordered for your exchange by mistake. This caused the delay in dispatching the next size up. I've passed your comments to our warehouse for review, and I'm sure you wouldn't have the same issue in future. I hope you'll continue to shop with us. Kind regards, Rosie l Customer Services

Posted 3 months ago

“Reasonable prices but the product was really far from the description. Wide fit (wanted), but was skinnier across the toes than a winkle picker. Returns service was not too bad. Have had better.”

Helpful Report

Posted 3 months ago

Thank you for taking the time to leave us a review. I am sorry to hear your purchase was not suitable but can confirm we received your return and issued a full refund. We strive to be as accurate as possible in our listings so please be assured your comments have been passed along to the relevant department so we can continue providing correct information. Kind regards, Hannah, Customer Services

Posted 3 months ago

“Shoes too small, not a s8 (41, which is a UK 7.5). Returned.”

Helpful Report

Posted 4 months ago

Thank you for your review. I am sorry to hear that your shoes were too small. We do hope that you found our returns process to be satisfactory and easy to use. Kind regards, Janice - customer services

Posted 3 months ago

Charles Clinkard is rated 4.8 based on 48,975 reviews