Login
Start Free Trial Are you a business? Click Here

Charles Clinkard Reviews

4.8 Rating 51,305 Reviews
96 %
of reviewers recommend Charles Clinkard
Company Reviews Product Reviews
47,461
 Metrics Info
4.8
Based on 51,305 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Within 5 Days
On-time Delivery
96%
Accurate And Undamaged Orders
97%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.9 out of 5
Returns & Refunds
Refunds Process
Very Easy
Returns Process
Easy
Read Charles Clinkard Reviews
Visit Website

Phone:

0345 241 7742

Email:

help@clinkard.co.uk

Location:

Eveline House, Cannon Park Way, Middlesbrough
Middlesbrough
TS2 1AX

Write Your review

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful
B
Verified Buyer
“Shoes very good Ordering and returning is easy Delivery was sloppy, one pair perfectly boxed and clearly new. The other pair must have been returned a few times as the box was torn all around and crumpled - very sloppy of Clinkard to allow this to be delivered. Not the delivery company fault as the other box in same pack was perfect.”
Helpful Report
Posted 1 hour ago
A
Verified Buyer
“Have bought from CC many times in the past and have always been 5 stars, however, on this ocassion I ordered two pairs of shoes, size 9 (btw, every pair of shoes I own are a UK size 9) and both pairs, from different makes, were absolutley massive! I actually checked the size on the shoe labels as I didn't believe these were 9's, they stated they were, the end of my toes were at least 25cms from the end of the shoes. Have they changed the measurements of UK size 9s? I will be dubious of making online orders in future. On a positive note, I will say that the ordering, delivery, returns and service from staff were all still very much 5 star.”
Helpful Report
Posted 5 days ago
Thank you for taking the time to share your experience. I’m sorry to hear the UK size 9s felt oversized this time. We do sell many different bands and they can differ slightly, but as a general rule the length should remain the same. We are pleased and thank you for letting us know that the service that you received was to your satisfaction, and we do hope that you find a pair of shoes that are a perfect fitting for your requirements. Kind regards, Janice - customer services
Posted 3 days ago
M
Verified Buyer
“We both love this shoe shop and the shoes we have bought from the store have always been comfortable, but one gripe i have is the brand offers a loyalty scheme collecting bonus points and if you spend over £100 you receive a voucher. However, on the previous occasions we have bought shoes either from the store or online, the reward points never show on my account. The last points were applied once i complained and we have recently used them, so the scheme works to a degree. We have spent well over £100 again and yet my account shows no points again. This is very tiresome as it seems i will have to contact customer services yet again”
Helpful Report
Posted 1 week ago
Thank you for taking the time to share your feedback. I’m sorry to hear you’re having trouble with the loyalty points not appearing on your account. The points do go back to 0 at the end of Feburary and again at the end of August when vouchers are sent out and I can see that you have a current voucher worth £7 which runs out in October 2026. I will email this to you. There are no new sales showing from end of August. If you have new purchases since then if you could reply to my email with any specific dates of purchases to help us locate them faster. We’d hate to see you lose out on the rewards, and we’ll do our best to fix this quickly. Kind regards, Janice - Customer services
Posted 4 days ago
J
Verified Buyer
“The Leeds store is certainly better staffed than the don’t care Ilkley store staff”
Helpful Report
Posted 1 week ago
Thank you for taking the time to share your feedback. I’m sorry to hear you felt the Ilkley store’s service didn’t meet expectations. We’ll pass your comments about staffing and service levels to the store management to look into. If there’s anything specific you’d like us to address or if you’d like to discuss this further, please let us know. Kind regards, Janice - Customer services
Posted 4 days ago
H
Verified Buyer
“Shoes are often rather expensive. But from time to time there are some bargains. I just ordered and promptly received a pair of suede mocassins with which I am very pleased. I use them as slippers. Good quality, well made and a reasonable delivey peiod. The option to pay via Amazon is a plus.”
Helpful Report
Posted 1 week ago
Thank you for taking the time to leave your review. We’re pleased to hear you’re happy with the suede moccasins and that you found a good price, good quality, and a convenient delivery option with Amazon. If there’s anything else we can do to help or if you’re looking for more bargains in the future, just let us know. Kind regards, Janice - Customer services
Posted 4 days ago
M
Verified Buyer
“Ordered 2 pairs off boots, one set was the wrong colour Second set of boots were 2 different colours Not good Although delivery and sending them back was easy”
Helpful Report
Posted 1 month ago
Thank you for your feedback. I’m sorry to hear that two pairs arrived with colouring issues and that one set was the wrong colour. This is not the standard we aim for. I can understand how disappointing this is, even though the return process was straightforward. Please be assured we’ll review this with our dispatch team to prevent colour mix-ups in future. All orders should be checked for quality and we have let you down on this occasion for which we apologise Kind regards, Janice - customer services
Posted 3 weeks ago
H
Verified Buyer
“I am only giving 3 stars because my boots were left at the wrong house in their porch. They were away on holiday and did not find them until they got back!. I have many deliveries sent to my house which arrive safely and on time so there was no exuse for them to be left at the wrong place.”
Helpful Report
Posted 1 month ago
Thank you for leaving us your feedback. I’m sorry to hear your boots were left at the wrong address and agree this should not have happened, especially if there was no one home to take in your parcel. I appreciate you bringing this to our attention so we can relay this to the courier to look into. In the meantime, I hope you are pleased with your purchase and you shop with us again. Kind regards, Hannah, Customer Services
Posted 3 weeks ago
A
Verified Buyer
“I'm still waiting for my shoes be delivered. Royal Mail returned my parcel. When can I expect to receive them So I can't do a proper review”
Helpful Report
Posted 1 month ago
Thank you for your review. We are sorry to see that you had issued with this delivery. I appreciate it is frustrating when orders are not received in the expected time frame. I can see your order has now been resent and was delivered last weekend. Hopefully you are pleased with your purchase, but should you have any further questions please do not hesitate to reach out and a member of our Customer Service team will be happy to help. Kind Regards, Sophie - Customer Services
Posted 4 weeks ago
L
Verified Buyer
“My order arrived in 2 packages. Sadly none were suitable. The returns were at my expense, and was expensive!!! Also only one return label sent. Still waiting for my refund. Won’t buy online again.”
Helpful Report
Posted 1 month ago
Thank you for taking your time to leave a review. I am sorry to hear that your order was not suitable, and that you had difficulty with the returns process. We aim to make this as smooth as possible, so your comments are appreciated as they will help improve this. We do ask customers to cover the cost of the returns process. This can be done directly with a courier of your choice using the return label provided, or via the Returns Portal on our website. Should you order with us again and require further assistance with this then please do not hesitate to reach out. Please be assured that your return has now been received, and your refund(s) have been issued. Kind Regards, Sophie - Customer Services
Posted 4 weeks ago
R
Verified Reviewer
“My three stars is more for the boots not Charles Clinkard itself as they are really helpful, but the Askham reiker boot that I bought was a disappointment, there was no information regarding the fit so I went on the reiker website and checked it on theirs and it was classed as a wide fit +so going on this I ordered them, when I got them they were not a wide fit at all but very narrow so their information was poor also, so I had to return them and pay to do so. Please can you put the fit on your website as had I known it wasn’t a wide fit I would not have ordered them, I know that some shoe stores do put wether it’s standard or wide and I have a wide foot so this information would have been useful.”
Helpful Report
Posted 1 month ago
Thank you for your feedback, I'm sorry to hear that the Askham Rieker boots did not fit as expected and that the information on the Rieker website seemed to be incorrect. We appreciate your suggestion about including fit details and understand how important this information can be for our customers. We do try to add details if the fitting is not a standard fit, if no fitting is mentioned it tends to be just the standard that is offered. We will certainly take your feedback into consideration as we strive to improve the shopping experience. If there's anything further we can assist you with, please feel free to reach out. Kind regards, Janice - customer services
Posted 1 month ago
L
Verified Buyer
“These shoes were supposed to be wide fitting but was not wide enough. I have other Gabor styles in wide which are perfect fit”
Helpful Report
Posted 1 month ago
Thank you for your feedback, I'm sorry to hear that the width of the shoes did not meet your expectations, especially since you have had better luck with other Gabor styles. We strive to provide accurate sizing information, but sometimes variations can occur. Many customers try a half size larger to create extra room within the shoe. The extra length is minimal, however the extra area within the shoe creates a more comfortable fit. It doesnt work for everyone, but may be worth a try for you. If you have any questions or need assistance, please feel free to reach out. Kind regards, Janice - customer services
Posted 1 month ago
A
Verified Buyer
“Disappointing performance. Website showed item was in stock when I purchased but a week later I received message that the item was as out of stock. This was for a birthday present!”
Helpful Report
Posted 1 month ago
Thank you for your feedback regarding your recent experience. We aim to maintain an accurate stock reflection on our website, however, this item is dispatched directly from the supplier and we notified you as soon as we were alerted two days after your order was placed that this item was no longer available. I sincerely apologise for any disappointment caused but am glad to see you were able to place a new order for another colour and hope the recipient of the gift was pleased with them. We hope you shop with us again and we can demonstrate our usual high standard of service. Kind regards, Hannah, Customer Services
Posted 1 month ago
A
Verified Buyer
“I am very pleased with my purchase of black suede ankle boots. I am always put off from ordering from your company due to the fact that you do not offer free postal returns. I do not live near a store so I have option but to pay for a return.”
Helpful Report
Posted 1 month ago
Thank you for taking the time to share your feedback. I am glad to hear that you are pleased with your ankle boots but understand your concerns regarding the return postal costs, especially when distance makes it difficult to visit one of our branches. As per our terms and conditions, we ask customers to cover returns postage but offer a Royal Mail label for £3.20 on our website to give our customers a reasonable price. We hope you shop with us again, but if you have any queries our Customer Service Team is happy to help. Kind regards, Hannah, Customer Services
Posted 1 month ago
A
Verified Buyer
“Order was free delivery but I had to pay to return the slippers I had ordered as they did not fit. I have purchased this style of slipper albeit under a different brand name for many years, in pewte leatherr, navy suede and white leather. These seemed wider and my toe would not fit right to the end of the slipper so my heel hung over the back.”
Helpful Report
Posted 1 month ago
Thank you for taking the time to leave us your comments. I’m sorry to hear that the slippers didn’t fit as expected. Please be assured, your return was received and processed. The funds should now be showing in your account. We hope you shop with us again and if you need assistance finding a better suited slipper, please feel free to contact our Customer Service Team. Kind regards, Hannah, Customer Services
Posted 1 month ago
J
Verified Buyer
“Was given a code for 10% off then when i applied it , it wouldn't let me have it , so i wasn't very pleased about it. Over the years ive had about 11 pairs of boots from this company, so theres no encoragement to keep buying from you.”
Helpful Report
Posted 2 months ago
Thank you for your review. I am sorry to hear that the discount code didn’t work for you. I can understand how that can be frustrating, especially as a loyal customer. We truly value your support over the years and are happy to honour this discount as we do not want you to miss out. A refund has been processed in lieu of the discount code. If you are signed up to our newsletter, you will be kept up to date with any discounts and offers we have. However, if you experience any issues, our Customer Service Team is available 7 days a week and happy to offer assistance. Kind regards, Hannah, Customer Services
Posted 1 month ago
J
Verified Buyer
“Having purchased Gabor boots in the past I am disappointed that the leather on these boots is very stiff and the width of the boots is not wide as described”
Helpful Report
Posted 2 months ago
P
Verified Buyer
“The lady in your Darlington store Steph was very helpful . Unfortunately there was a problem with the shoes when first delivered they were different sizes . I notified you on the date they were delivered 16 September and didn’t get a response. So took the shoes back and the shop assistant sorted it out for me. Shop good head office not up to scratch. I love the shoes but they took a lot of getting .Thank you”
Helpful Report
Posted 2 months ago
Thank you for your review. I’m glad to hear that our Darlington team provided you with helpful service instore. It's nice to know they could assist you effectively. I sincerely apologise for the issue you encountered with your order and the delayed response from our head office. I am unable to find any correspondence on our system but please be assured, when contacted we aim to respond within 24 hours and are happy to help. Thank you for your patience throughout this process, and I'm delighted that you love the shoes. Kind regards, Hannah, Customer Services
Posted 2 months ago
S
Verified Buyer
“I was hopeful about getting a good quality ankle boot in blue leather. The boots were beautiful but the sizing is a problem. Width was a C I believe which is narrow I am a wide D and have a bunion on one foot not huge but it’s making it difficult to find pretty footwear I’m very fed up with the situation Refund happened fairly quickly”
Helpful Report
Posted 2 months ago
Thank you for taking time to leave your review. I am very sorry to hear that you are having trouble finding a style in a suitable fitting, but I am glad that we were able to provide a smooth return process. The style you ordered was a UK C Standard fitting which may explain the issue you are having. When browsing our website you are able to created a filtered search, so you may find that changing this to show only wide and extra wide fitting boots will give you a more tailored list of options. If you do continue to shop with us and have any further questions regarding fitting please do not hesitate to get in touch and a member of our Customer Service team will be happy to help. Kind Regards, Sophie - Customer Services
Posted 2 months ago
A
Verified Buyer
“Poor quality. Expected much better from a so-called British product”
Helpful Report
Posted 2 months ago
Thank you for your review. I am sorry to hear that your order was not a suitable quality. I understand that it is disheartening when an order does not meet the quality standard that is expected. However, we appreciate you taking time to leave feedback as this will inform future customers while they browse. We hope you continue to shop with us in the future and find a style that you love, and if you have questions about any of our other products please do not hesitate to reach out. Kind Regards, Sophie
Posted 2 months ago
S
Verified Buyer
“No problem with the store but the sandals were faulty in that the central strap was too long and didn’t lie flat across the foot.”
Helpful Report
Posted 2 months ago
Thank you for your review, I'm sorry to hear that the sandals didn't meet your expectations due to the issue with the central strap. We always strive to provide the best quality products, and your feedback is valuable in helping us address any faults in our offerings. If you haven't already, please consider reaching out to our customer service team so we can assist you further. You can call them on 0345 241 7742 or email sales@clinkard.co.uk. Kind regards, Janice - customre services
Posted 2 months ago
Charles Clinkard is rated 4.8 based on 51,305 reviews
Our Company
Business Solutions Impressum Terms & Conditions User Privacy Policy Business User Privacy Policy Data Protection Data Request