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Charles Clinkard Reviews

4.8 Rating 50,176 Reviews
96 %
of reviewers recommend Charles Clinkard
Company Reviews Product Reviews
46,185
 Metrics Info
4.8
Based on 50,176 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Within 5 Days
On-time Delivery
96%
Accurate And Undamaged Orders
97%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.9 out of 5
Returns & Refunds
Refunds Process
Very Easy
Returns Process
Easy
Read Charles Clinkard Reviews
Visit Website

Phone:

0345 241 7742

Email:

help@clinkard.co.uk

Location:

Eveline House, Cannon Park Way, Middlesbrough
Middlesbrough
TS2 1AX

Write Your review

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Anonymous
Verified Buyer
“The choice of shoes from Charles Clinkard was great, and the ones I ordered were delivered promptly and in good condition. The problem arose with returns. When you look at how to return online returns, there's a link to click to find stores where they can be returned in-store. However, there is very small small print underneath many of those stores saying that they do not take returns for shoes bought online. That needs to be much bigger, or there needs to be a different section for stores that only take returns for items purchased at that branch, and stores that take returns from other branches or from online. I ended up having to return by post, at significant expense. I would not have bought the shoes online if I had realized.”
Helpful Report
Posted 1 day ago
Thank you for taking the time to write a review. I am sorry to hear the returns process was more challenging than expected, our aim is to provide hassle free returns so it is disappointing this has not been the case. Only items purchased in concessions can be returned to them but online orders can be taken to any of our branches. This is outlined under each shop on the website list but I can pass on your comments regarding the font not being clear enough. This is also highlighted on the Returns Page of our website where we also have a portal to create a Royal Mail label for £3.20. This information should have been on your invoice and our Customer Service Team is available 7 days a week if you have any queries or need assistance. I am glad you were happy with the service and delivery and hope you shop with us again. Kind regards, Hannah, Customer Services
Posted 1 day ago
J
Verified Buyer
“I bought on-line, but it took ages to order as they wanted password etc. Never had this before. Product fine . Shame because it would put me off using their website again.”
Helpful Report
Posted 2 days ago
Thank you for your feedback. Whilst I am glad you are happy with your purchase, I am sorry to hear that the ordering process was more challenging than expected. We hope this experience does not prevent you shopping with us again. Orders can also be placed over the phone by calling our Customer Service Team on 0345 241 7742. We are available 7 days a week until 6pm weekdays and 5pm weekends. Kind regards, Hannah, Customer Services
Posted 1 day ago
S
Verified Buyer
“Delivery seemed to be a long process and unable to track on Royal Mail or other provider. Also did not receive any contact from store.”
Helpful Report
Posted 1 week ago
Thank you for your review. As your order was going to our branch in Teesside Park, this is delivered by our drivers therefore no tracking is available. However, you should have been contacted by the branch by phone or email when it had been delivered. I apologise if these notifications were not received. We hope you shop with us again so we can provide the high standards our customers have come to expect. Kind regards, Hannah, Customer Services
Posted 5 days ago
J
Verified Buyer
“I ordered a pair of sandals for delivery to the store at Eldon Square Newcastle thinking it might be quicker than home delivery. Silly me, it was painfully slow over a week and I had to phone the appalling customer service team who asked if I wanted them to ring the store to see if the sandals had been delivered, well of course I did! Went to collect the following day, the store was painfully slow to serve anyone. I realise they need to talk to people but really waiting over ten minutes is just not on. All in all a terrible experience and it will make me think twice before ordering again. Glad to say the sandals are gorgeous though.”
Helpful Report
Posted 1 week ago
G
Verified Buyer
“Twice I have asked for my order to come by Royal Mail even if I had to pay extra. Was my request followed through even though I was told it would be and what happened - low and behold it came by an independent delivery which causes me problems so please do not sweeten me by agreeing to use Royal Mail and once my order has been taken my request is ignored. Your customer query office will confirm this.”
Helpful Report
Posted 1 week ago
E
Verified Buyer
“Unfortunately the shoes arrived with worn laces. I now have the trouble of sending the shoes back. Why wasn’t the shoes checked before shipping out. Frustrating.”
Helpful Report
Posted 1 week ago
S Issur
Verified Reviewer
“Re Gabor Nulon Trainers I recently bought these Trainers in dark blue and I was fairly confident they were going to fit as I got 1/2 size bigger plus I made sure they were wide fit. I had checked the online reviews too which were positive. I was disappointed that after a long walk, all my toes had rubbed against the top of the shoes and were red because they had blistered. Whilst wide fit, the depth of the shoes in the toe region was narrow. I hope this helps people who are thinking of buying these trainers. This is the second pair of shoes from Gabor that has the same problem and as a result, I will stop buying from this brand even though they look nice online.”
Helpful Report
Posted 1 week ago
Thank you for your review, I’m sorry to hear that your experience with the Gabor Nulon Trainers wasn't as expected. While it's great to hear you chose a wide fit and considered size adjustments, it’s disappointing to learn about the discomfort you experienced during your walk. This style features a removable insole allowing you to easily adjust the fit, or add a custom orthotic or insole for added comfort and support. This would mean that when you take the first insole out, the area within the shoe is more roomy and should create a better fit for you. Thank you for sharing your thoughts, and we truly hope you find by taking this insole out, you have a pair of shoes that meets your expectations. Kind regards, Janice - customer services
Posted 1 week ago
Anonymous
Verified Reviewer
“Just purchased these online. At £25 I wasn't expecting leather however, both the product information and description on this site state they are. When they arrived, surprise, surprise SYNTHETIC!!! Same shoes on Next and Clarks website DO NOT say leather. Very misleading from Charles Clinkard.”
Helpful Report
Posted 2 weeks ago
Thank you for your feedback, I’m sorry to hear about the confusion regarding the material of the shoes. This has been an error on our part and we sincerely apologise. We strive to provide accurate product information, and I appreciate you bringing this to our attention. Your comments are valuable and will help us improve our descriptions in the future. This will be amended. Kind regards Janice - customer services
Posted 1 week ago
S
Verified Buyer
“This is the first time I have been disappointed with the company. I ordered a size 8, they arrived but they are actually 41 not a 42! Very frustrating & disappointing.”
Helpful Report
Posted 2 weeks ago
Thank you for your feedback, We sell many brands and they can sometimes vary with regard to the EU sizing. I’m truly sorry to hear about the size not being right for you from your order. We understand how frustrating it can be when products don’t meet expectations. If you need any assistance moving forward so that you get the size that you need, please don’t hesitate to reach out. Kind regards, Janice - customer services
Posted 1 week ago
Miss
Verified Buyer
“No email to say shoes had arrived in store for collection, I had to phone store who said they had been there for 2 days !”
Helpful Report
Posted 3 weeks ago
Thank you for your feedback, I’m sorry to hear about the lack of communication regarding your shoe collection. We strive to keep our customers informed, and it’s disappointing that we fell short this time. Unfortunately there was no telephone on your order to leave a message for you, but they should have emailed you. Your comments will be addressed with our team to help improve our service in the future. Kind regards, Janice - customer services
Posted 2 weeks ago
H
Verified Buyer
“The company clearly cares about the service it wants to give to its customers. The order and delivery process was excellent and the bag came nicely presented. However the bag's clasp was scratched and the chain clunky and cheap looking, whilst the bag itself felt nice quality leather. Returned on this occasion but I will be back.”
Helpful Report
Posted 3 weeks ago
Thank you for your review, Hannah. We're pleased to hear that you appreciated our service and the presentation of the bag. However, I'm sincerely sorry to learn about the issues you experienced with the clasp and chain. We do hope that you found our return process to be satisfactory as well. We're glad to know you'll be returning; we look forward to welcoming you back in the future! Kind regards, Janice - customer services
Posted 2 weeks ago
Anonymous
Verified Buyer
“I ordered online to be delivered to the shop, but unfortunately it took several days to arrive. The staff in the shop are always very pleasant and helpful. Excellent service from the staff, delivery could be quicker.”
Helpful Report
Posted 4 weeks ago
Thank you for sharing your thoughts. I'm glad to hear that our staff provided excellent service, but I apologize for the delay in your order's arrival. We understand that prompt delivery is important to our customers, but free standard delivery can take 2 to 5 working days to be dispatched, this allows us to get more shoes in from one of our other stores, if stock is unavailable in our warehouse. We do hope that you are happy with your order. Kind regards, Janice - customer services
Posted 2 weeks ago
L
Verified Buyer
“I am trying to return them but am having trouble”
Helpful Report
Posted 1 month ago
Thank you for your review, I'm sorry to hear that you're having trouble with the return process. We want to make this as easy as possible for you, so please reach out to our customer service team for assistance. They'll be happy to help you resolve any issues you may be facing. You can contact us by email using sales@clinkard.co.uk or call us on 0345 241 7742. Kind regards, Janice - customer services
Posted 1 month ago
L
Verified Buyer
“The shoe designs are really nice. I got the Belva Mary Jane court shoes. They are a bit small to wear though but I got them in the largest size they do, so have had to use a shoe stretcher which isn't ideal. Hopefully they can start doing larger sizes in-store and online.”
Helpful Report
Posted 1 month ago
Thank you for your review, I'm glad to hear you like the design of our Belva Mary Jane court shoes but I'm sorry to learn they've been a bit small for you. We appreciate your feedback regarding size options; we’re always looking for ways to improve our offerings and will certainly take your suggestion into consideration. Kind regards, Janice - customer services
Posted 1 month ago
C
Verified Buyer
“Two pairs of expensive trainers purchased. One had to go back, too much hassle Royal Mail were a nightmare to deal with. Paid for return, could not be collected by postman. Could not get my money back for return as no links to contact! I sm unable to drive currently and thus has not been my best experience with Charles Clinkard.”
Helpful Report
Posted 1 month ago
J
Verified Buyer
“Website easy to use, needed to return the item, very straightforward”
Helpful Report
Posted 1 month ago
Thank you for your feedback, I'm glad to hear that you found our website easy to use and that the return process was straightforward. We aim to make every part of your shopping experience as seamless as possible. . Kind regards, Janice - customer services
Posted 1 month ago
L
Verified Buyer
“I always buy Reiker and sent for a pair of sandals in the pink colour . I already had the same in blue .so expected the same quality but they were nowhere near the same. The blue were a sturdy leather but these were more flimsy . The straps were not leather . The beigh part looks a bit grubby . I did ring up and stress my disappointed but I needed them to take on holiday the following day . Lorna Pudge”
Helpful Report
Posted 1 month ago
Thank you for your feedback, I'm sorry to hear that the sandals did not meet your expectations compared to your previous pair. Your concern regarding the materials and condition of the sandals is noted, and I assure you it will be shared with our quality team. We hope that your holiday went well despite this issue. Please don’t hesitate to reach out if there's anything further we can assist you with. Kind regards, Janice - customer services
Posted 1 month ago
J
Verified Buyer
“Bought partner a lovely pair if Bugatti shoes. They look smart and are very comfortable on, he's only worn them twice and stitching has come away on both shoes. I was asked to give a review but I sent an email explaining the stitching had come away and I have had no response. The price of the shoes I wouldn't expect both shoes to have issues.”
Helpful Report
Posted 1 month ago
W
Verified Buyer
“Unfortunately the shoes - Van Dal - were very uncomfortable and I returned them. I was particularly disappointed as the previous 3 pairs of Van Dal trainers had fitted perfectly. On the plus side the return was fairly easy and the refund very efficient.”
Helpful Report
Posted 1 month ago
Thank you for leaving a review on your purchase. I am sorry to hear the trainers were not suitable. It's disappointing when your expectations aren't met with a previously tried brand. Sizing can differ depending on width and style but please be assured, your return was received and a full refund issued. However, I am happy to hear our efficiency and speed in refunding was appreciated and hope you shop with us again. Kind regards, Hannah, Customer Services
Posted 1 month ago
M
Verified Buyer
“Website: 1) slow. 2) Please display the soles to see if traction is suitable. 3) Please provide heel height in product details to help easy selection. Positive: 1) Delivery - efficient. 2) Packaging inside shoe boxes - clean & tidy, plenty of clean tissue papers to protect the shoes, no longer feel like receivng a pair of shoes which have been tried and returned. Negative: Postal packaging - 2 recent parcels arrived torn and shoe boxes (mostly the lids) were damaged - as if receiving items fell off from the back of a truck! Upmarket merchandise, but down market packaging?! Negative impact on consumer psychology: I don't feel special when receiving the order. Suggestion: 1) Perhaps, the warehouse staff ought to be trained to close the parcel bag tightly wrapped round the boxes to minmise the possibility of bashing each other in a roomy bag, and could reduce the bag got caught and scratched with other parcels in transit. Do leave a handle though for easy handling for the delivey men. That's how I return your products. 2) If budget allows, packaged like John Lewis - boxes of shoes were packed in a box, with paper stuffing for protection. Subsequently, I feel valued and respected as their customer, and happy to shop with them again. Thank you for listening and keep improving your service. Excellent customer service otherwise!”
Helpful Report
Posted 1 month ago
Thank you for taking the time to leave us a review. I am sorry to hear about the challenges you faced with our website's speed and your postal packaging. However, it is good to know you were pleased with our efficient delivery and the care taken in packaging the shoes themselves. We appreciate your comments and please be assured, they have been passed on to the relevant departments. Kind regards, Hannah, Customer Services
Posted 1 month ago
Charles Clinkard is rated 4.8 based on 50,176 reviews
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