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Charles Clinkard Reviews

4.8 Rating 50,775 Reviews
96 %
of reviewers recommend Charles Clinkard
Company Reviews Product Reviews
46,908
 Metrics Info
4.8
Based on 50,775 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Within 5 Days
On-time Delivery
96%
Accurate And Undamaged Orders
97%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.9 out of 5
Returns & Refunds
Refunds Process
Very Easy
Returns Process
Easy
Read Charles Clinkard Reviews
Visit Website

Phone:

0345 241 7742

Email:

help@clinkard.co.uk

Location:

Eveline House, Cannon Park Way, Middlesbrough
Middlesbrough
TS2 1AX

Write Your review

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful
L
Verified Buyer
“These shoes were supposed to be wide fitting but was not wide enough. I have other Gabor styles in wide which are perfect fit”
Helpful Report
Posted 18 minutes ago
A
Verified Buyer
“Disappointing performance. Website showed item was in stock when I purchased but a week later I received message that the item was as out of stock. This was for a birthday present!”
Helpful Report
Posted 11 hours ago
Thank you for your feedback regarding your recent experience. We aim to maintain an accurate stock reflection on our website, however, this item is dispatched directly from the supplier and we notified you as soon as we were alerted two days after your order was placed that this item was no longer available. I sincerely apologise for any disappointment caused but am glad to see you were able to place a new order for another colour and hope the recipient of the gift was pleased with them. We hope you shop with us again and we can demonstrate our usual high standard of service. Kind regards, Hannah, Customer Services
Posted 10 hours ago
A
Verified Buyer
“I am very pleased with my purchase of black suede ankle boots. I am always put off from ordering from your company due to the fact that you do not offer free postal returns. I do not live near a store so I have option but to pay for a return.”
Helpful Report
Posted 2 days ago
Thank you for taking the time to share your feedback. I am glad to hear that you are pleased with your ankle boots but understand your concerns regarding the return postal costs, especially when distance makes it difficult to visit one of our branches. As per our terms and conditions, we ask customers to cover returns postage but offer a Royal Mail label for £3.20 on our website to give our customers a reasonable price. We hope you shop with us again, but if you have any queries our Customer Service Team is happy to help. Kind regards, Hannah, Customer Services
Posted 11 hours ago
A
Verified Buyer
“Order was free delivery but I had to pay to return the slippers I had ordered as they did not fit. I have purchased this style of slipper albeit under a different brand name for many years, in pewte leatherr, navy suede and white leather. These seemed wider and my toe would not fit right to the end of the slipper so my heel hung over the back.”
Helpful Report
Posted 1 week ago
Thank you for taking the time to leave us your comments. I’m sorry to hear that the slippers didn’t fit as expected. Please be assured, your return was received and processed. The funds should now be showing in your account. We hope you shop with us again and if you need assistance finding a better suited slipper, please feel free to contact our Customer Service Team. Kind regards, Hannah, Customer Services
Posted 5 days ago
J
Verified Buyer
“Was given a code for 10% off then when i applied it , it wouldn't let me have it , so i wasn't very pleased about it. Over the years ive had about 11 pairs of boots from this company, so theres no encoragement to keep buying from you.”
Helpful Report
Posted 2 weeks ago
Thank you for your review. I am sorry to hear that the discount code didn’t work for you. I can understand how that can be frustrating, especially as a loyal customer. We truly value your support over the years and are happy to honour this discount as we do not want you to miss out. A refund has been processed in lieu of the discount code. If you are signed up to our newsletter, you will be kept up to date with any discounts and offers we have. However, if you experience any issues, our Customer Service Team is available 7 days a week and happy to offer assistance. Kind regards, Hannah, Customer Services
Posted 1 week ago
J
Verified Buyer
“Having purchased Gabor boots in the past I am disappointed that the leather on these boots is very stiff and the width of the boots is not wide as described”
Helpful Report
Posted 3 weeks ago
P
Verified Buyer
“The lady in your Darlington store Steph was very helpful . Unfortunately there was a problem with the shoes when first delivered they were different sizes . I notified you on the date they were delivered 16 September and didn’t get a response. So took the shoes back and the shop assistant sorted it out for me. Shop good head office not up to scratch. I love the shoes but they took a lot of getting .Thank you”
Helpful Report
Posted 3 weeks ago
Thank you for your review. I’m glad to hear that our Darlington team provided you with helpful service instore. It's nice to know they could assist you effectively. I sincerely apologise for the issue you encountered with your order and the delayed response from our head office. I am unable to find any correspondence on our system but please be assured, when contacted we aim to respond within 24 hours and are happy to help. Thank you for your patience throughout this process, and I'm delighted that you love the shoes. Kind regards, Hannah, Customer Services
Posted 3 weeks ago
S
Verified Buyer
“I was hopeful about getting a good quality ankle boot in blue leather. The boots were beautiful but the sizing is a problem. Width was a C I believe which is narrow I am a wide D and have a bunion on one foot not huge but it’s making it difficult to find pretty footwear I’m very fed up with the situation Refund happened fairly quickly”
Helpful Report
Posted 1 month ago
Thank you for taking time to leave your review. I am very sorry to hear that you are having trouble finding a style in a suitable fitting, but I am glad that we were able to provide a smooth return process. The style you ordered was a UK C Standard fitting which may explain the issue you are having. When browsing our website you are able to created a filtered search, so you may find that changing this to show only wide and extra wide fitting boots will give you a more tailored list of options. If you do continue to shop with us and have any further questions regarding fitting please do not hesitate to get in touch and a member of our Customer Service team will be happy to help. Kind Regards, Sophie - Customer Services
Posted 1 month ago
A
Verified Buyer
“Poor quality. Expected much better from a so-called British product”
Helpful Report
Posted 1 month ago
Thank you for your review. I am sorry to hear that your order was not a suitable quality. I understand that it is disheartening when an order does not meet the quality standard that is expected. However, we appreciate you taking time to leave feedback as this will inform future customers while they browse. We hope you continue to shop with us in the future and find a style that you love, and if you have questions about any of our other products please do not hesitate to reach out. Kind Regards, Sophie
Posted 1 month ago
S
Verified Buyer
“No problem with the store but the sandals were faulty in that the central strap was too long and didn’t lie flat across the foot.”
Helpful Report
Posted 1 month ago
Thank you for your review, I'm sorry to hear that the sandals didn't meet your expectations due to the issue with the central strap. We always strive to provide the best quality products, and your feedback is valuable in helping us address any faults in our offerings. If you haven't already, please consider reaching out to our customer service team so we can assist you further. You can call them on 0345 241 7742 or email sales@clinkard.co.uk. Kind regards, Janice - customre services
Posted 1 month ago
A
Verified Buyer
“Postage expensive compared to other online companies”
Helpful Report
Posted 1 month ago
Thank you for your feedback regarding our postage costs. I understand that delivery charges can be a deciding factor when shopping online. We strive to provide the best service possible and offer free standard delivery for all orders over £40 and charge £2.99 if under. We frequently review our shipping options to ensure we remain competitive while delivering to you efficiently. Please be assured, your comments have been passed along to the relevant department. Kind regards, Hannah, Customer Services
Posted 1 month ago
S
Verified Buyer
“The cost to return will put me off purchasing again from this company.”
Helpful Report
Posted 1 month ago
Thank you for your review. I am sorry to hear this has influenced your decision to shop with us again. As per our terms and conditions, we ask customers to cover returns postage. However, if you use the returns portal on our website, we offer a Royal Mail label for £3.20. Giving our customers a reasonable price. Returns can also be made to any Charles Clinkard shop, to find your closest you can use the postcode function on our website. Kind regards, Hannah, Customer Services
Posted 1 month ago
A
Verified Buyer
“Lovely shoes. Negative was they took longer to despatch/deliver than anticipated, the box was not in the best condition (lid was broken and had evidence of several stickers that had been applied to it) and the satin bag that is usually provided with Peter Kaiser shoes was not included.”
Helpful Report
Posted 1 month ago
Thank you for taking the time to leave us a review. We advise 2-5 working days for orders to be dispatched with our standard service and then it is down to the courier. As your address is in the Channel Islands, this may account for the longer than anticipated delivery but I apologise for any inconvenience caused. Boxes can unfortunately become damaged in transit but hopefully, it kept the shoes safe and in a satisfactory condition. If there are any issues, please do not hesitate to contact our Customer Service Team. Kind regards, Hannah, Customer Services
Posted 1 month ago
A
Verified Reviewer
“This is my first order with this Company, and I'm not impressed. Delivery was on time, but when opened bag it came in, Skechers box damaged, which is not acceptable. Once damaged box opened, I couldn't believe that all the tags, which should of been on the boots, we're lying on bottom of box. This is clearly someone else's return.”
Helpful Report
Posted 1 month ago
E
Verified Buyer
“The Chichester store has a wonderful opportunity to dominate the children’s department for school shoes. Because they stock start right geox etc. unfortunately, I have to go much further afield, as the stock levels are always very poor in this department. The emphasis is adults in this branch. Missing a trick. Only Clark’s and clinkard have kids departments in the area. So travel to Southampton or Brighton.”
Helpful Report
Posted 1 month ago
D
Verified Buyer
“I had no complaints at the quality of the product and delivery was prompt but have returned the boots as I searched for grey ankle boots. These came up on that search and the colour was described as 'pepper' which to me is grey (ie salt and pepper hair - grey!) especially as I searched grey! They were definitely not grey, they were taupe so am only disgruntled that I ended up having to pay over £4 to return an item I thought would fit the description and requirement”
Helpful Report
Posted 1 month ago
D
Verified Buyer
“My order of Nike trainers took a week to arrive in store. On collection, the outer bag was torn and not sealed correctly and the Nike box was damaged enough to see and feel inside the box. Luckily, the trainers were not marked or damaged. Poor really considering how this company prides itself on quality and service.”
Helpful Report
Posted 1 month ago
Thank you for taking time to your feedback. While I am glad that the trainers were not damaged, I am sorry to hear that you received it in packaging that did not live up to the expected quality. I understand it is concerning to see the packaging in that condition and to wonder if the shoes themselves were impacted. It is possible that this is something that occurred during transit, however as mentioned we do value quality and service so it is disappointing to learn that you received this order in that condition. We hope that, should you continue to shop with us, you will have a much smoother delivery experience. Kind Regards, Sophie - Customer Services
Posted 1 month ago
A
Verified Buyer
“The choice of shoes from Charles Clinkard was great, and the ones I ordered were delivered promptly and in good condition. The problem arose with returns. When you look at how to return online returns, there's a link to click to find stores where they can be returned in-store. However, there is very small small print underneath many of those stores saying that they do not take returns for shoes bought online. That needs to be much bigger, or there needs to be a different section for stores that only take returns for items purchased at that branch, and stores that take returns from other branches or from online. I ended up having to return by post, at significant expense. I would not have bought the shoes online if I had realized.”
Helpful Report
Posted 2 months ago
Thank you for taking the time to write a review. I am sorry to hear the returns process was more challenging than expected, our aim is to provide hassle free returns so it is disappointing this has not been the case. Only items purchased in concessions can be returned to them but online orders can be taken to any of our branches. This is outlined under each shop on the website list but I can pass on your comments regarding the font not being clear enough. This is also highlighted on the Returns Page of our website where we also have a portal to create a Royal Mail label for £3.20. This information should have been on your invoice and our Customer Service Team is available 7 days a week if you have any queries or need assistance. I am glad you were happy with the service and delivery and hope you shop with us again. Kind regards, Hannah, Customer Services
Posted 2 months ago
J
Verified Buyer
“I bought on-line, but it took ages to order as they wanted password etc. Never had this before. Product fine . Shame because it would put me off using their website again.”
Helpful Report
Posted 2 months ago
Thank you for your feedback. Whilst I am glad you are happy with your purchase, I am sorry to hear that the ordering process was more challenging than expected. We hope this experience does not prevent you shopping with us again. Orders can also be placed over the phone by calling our Customer Service Team on 0345 241 7742. We are available 7 days a week until 6pm weekdays and 5pm weekends. Kind regards, Hannah, Customer Services
Posted 2 months ago
S
Verified Buyer
“Delivery seemed to be a long process and unable to track on Royal Mail or other provider. Also did not receive any contact from store.”
Helpful Report
Posted 2 months ago
Thank you for your review. As your order was going to our branch in Teesside Park, this is delivered by our drivers therefore no tracking is available. However, you should have been contacted by the branch by phone or email when it had been delivered. I apologise if these notifications were not received. We hope you shop with us again so we can provide the high standards our customers have come to expect. Kind regards, Hannah, Customer Services
Posted 2 months ago
Charles Clinkard is rated 4.8 based on 50,775 reviews
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