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Charles Clinkard Reviews

4.8 Rating 49,655 Reviews
96 %
of reviewers recommend Charles Clinkard
Company Reviews Product Reviews
45,526
 Metrics Info
4.8
Based on 49,655 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Within 5 Days
On-time Delivery
96%
Accurate And Undamaged Orders
97%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.9 out of 5
Returns & Refunds
Refunds Process
Very Easy
Returns Process
Easy
Read Charles Clinkard Reviews
Visit Website

Phone:

0345 241 7742

Email:

help@clinkard.co.uk

Location:

Eveline House, Cannon Park Way, Middlesbrough
Middlesbrough
TS2 1AX

Write Your review

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful
M
Verified Buyer
“Website: 1) slow. 2) Please display the soles to see if traction is suitable. 3) Please provide heel height in product details to help easy selection. Positive: 1) Delivery - efficient. 2) Packaging inside shoe boxes - clean & tidy, plenty of clean tissue papers to protect the shoes, no longer feel like receivng a pair of shoes which have been tried and returned. Negative: Postal packaging - 2 recent parcels arrived torn and shoe boxes (mostly the lids) were damaged - as if receiving items fell off from the back of a truck! Upmarket merchandise, but down market packaging?! Negative impact on consumer psychology: I don't feel special when receiving the order. Suggestion: 1) Perhaps, the warehouse staff ought to be trained to close the parcel bag tightly wrapped round the boxes to minmise the possibility of bashing each other in a roomy bag, and could reduce the bag got caught and scratched with other parcels in transit. Do leave a handle though for easy handling for the delivey men. That's how I return your products. 2) If budget allows, packaged like John Lewis - boxes of shoes were packed in a box, with paper stuffing for protection. Subsequently, I feel valued and respected as their customer, and happy to shop with them again. Thank you for listening and keep improving your service. Excellent customer service otherwise!”
Helpful Report
Posted 22 hours ago
P
Verified Buyer
“The shoes are very nice. They sent a black pair instead of navy.”
Helpful Report
Posted 2 days ago
Mrs
Verified Buyer
“Delivery was good but I ordered wide fit and got regular fit”
Helpful Report
Posted 4 days ago
Thank you for taking the time to write a review. The Lotus Lia Heeled Sandals are only available in a standard width fitting, as outlined in the product description. Please accept my apologies for any confusion caused if this was not seen. I hope you are able to find a suitable alternative, but please feel free to contact our Customer Service Team if you need any assistance. We are available 7 days a week by phone, email and live chat. Kind regards, Hannah, Customer Services
Posted 3 days ago
S
Verified Buyer
“I was looking forward to using my 10% off my first order on a pair of Fit Flops, however, when I got to the checkout the code did not work. I spoke with the online customer service lady who told me the 10% off code could not be used on reduced items. The text I got had no small print stating it couldn’t be used on reduced items. I argued my point , however to no avail and wouldn’t have continued with the purchase but I was relying on my purchase to wear at my friend’s funeral last week. I was bitterly disappointed I did not receive my 10% off my first purchase and will not be using this website again because of this. I suggested that they add ‘cannot be used on discounted items’ to the text they send out to lure you in by offering 10% off your first purchase. Very misleading, false advertising and an unhappy customer.”
Helpful Report
Posted 5 days ago
Anonymous
Verified Buyer
“Bought a second pair of Gabor sandals on line costing £89. Very disappointed that they weren't checked before despatched as they are faulty. Think they are ex display.”
Helpful Report
Posted 1 week ago
Thank you for taking the time to review your recent purchase. I’m very sorry to hear that your Gabor sandals arrived with faults. I understand how frustrating this can be for an anticipated purchase. I cannot see we have been made aware of the issues with your purchase but will be happy to assist once we have more details of the fault. Our Customer Service Team can be reached by phone, email or live chat service on our website 7 days a week. We appreciate your feedback and will ensure it is addressed with our team. Kind regards, Hannah, Customer Services
Posted 3 days ago
B
Verified Buyer
“I bought a pair of black gabor sandals size 6.5 ànd ordered the same pair size 7 in store to check fitting. They arrived promptly but were unfortunately silver so I had to go back to store, a journey of 11 miles to take them back for a refund .”
Helpful Report
Posted 1 week ago
Thank you for your feedback, I’m really sorry to hear about the mix-up with your order, the store have asked us for silver in error. The order confirmation email will have shown this, unfortunately it seems that you didnt see this. .We are sorry that you have had to go to the store for a refund. You can also post a piurchase back to us for refund if it means a long trip. You can call us 7 days a week on 0345 241 7742 if you have any problems and we will do our best to resolve them for you. Kind regards, Janice - customer services
Posted 1 week ago
M
Verified Buyer
“Website awful on the day I ordered. I work in digital. It either has serious issues or you you were under a DNS attack. Very hard to pay by any means due to this. I was nervous to proceed with the transaction for fear your site was compromised. Luckily for you I really wanted the shoes, unavailable in that size anywhere else, and persisted for the best part of an hour. Delivery was fabulous.”
Helpful Report
Posted 1 week ago
Thank you for your feedback, I sincerely apologize for the issues you experienced on our website during your order process, we did have some problems last week. Technical difficulties can be frustrating, especially when you're eager to purchase something you love. I’m pleased to hear that, despite this, you were able to successfully complete your order and that the delivery went smoothly for you. We appreciate your persistence and hope you truly enjoy your new shoes! Kind regards, Janice - customer services
Posted 1 week ago
S
Verified Buyer
“Good product and the size I wanted. Disappointed the box was heavily damaged and the shoes were not protected in a “shoe box”.”
Helpful Report
Posted 2 weeks ago
Thank you for your review. I am sorry to hear of your disappointment. The box is there to protect the shoes in transit and on occasion they can be damaged. We do hope that the shoes were undamaged and hope that you will contact us so that we can help if they were. You can call us on 0345 241 7742 or email sales@clinkard.co.uk. Kind regards, Janice - customer service
Posted 2 weeks ago
C
Verified Buyer
“Ordered fine , delivered to the wrong address. I had to run round like a mad woman trying to to find where the were. It was discovered by a postman the number 14 instead of 40 I was furious and the running about I had to do.”
Helpful Report
Posted 2 weeks ago
Thank you for leaving your review. I am sorry to hear that you have had trouble with the delivery of this order. Understandably, it is frustrating when your order is not delivered smoothly to your door as expected. I am glad to hear that you received the parcel in the end and hopefully you are happy with your purchase. However, if you do experience similar issues with delivery on any future orders you may place, our Customer Service team will be happy to assist. Kind Regards, Sophie - Customer Services
Posted 1 week ago
N
Verified Buyer
“Item was delivered quickly. However, considering the price of the item I was surpised it has no labels and was just put into the dust bag that came with the bag and put into a plastic postage bag. No protection or proper packaging, I have never had a bag delivered where the shop has used the dust bag for delivery.”
Helpful Report
Posted 2 weeks ago
Thank you for your review. I am sorry to hear that you received your bag without it being put into a box for protection during delivery. This has been an oversight in our dispatch area and I will let them know of your disappointment. We do hope that it does not spoil your enjoyment of the bag. Kind regards, Janice - customer services
Posted 2 weeks ago
Anonymous
Verified Buyer
“Needed to return my online purchase to the local store(York) as some stitching was substandard(sticking out, didn't dare cut if off), and there was a 'bald patch' on area above the heel. The person who served me said it was because of the fabric, but this was not quite the case. Regardless of how it was rubbed, so as not to show up, it returned and was on full view to anyone looking. The area shone! I have order a different boot and await a call to say it has arrived. After years of buying Gabor boots(I own three pairs even now), I was hugely disappointed in the shoddiness of the product.”
Helpful Report
Posted 3 weeks ago
Thank you for your review. We are sincerely sorry to hear that you have received an item with a defect and for the inconvenience of having to return it to one of our stores. We do hope that you find that your replacement boots are better for you and that you are not disappointed with these. Kind regards Janice - customer services.
Posted 2 weeks ago
A
Verified Buyer
“great service but disappointed in the quality of the shoe for the money i paid. Scuffed leather and leather missing,”
Helpful Report
Posted 3 weeks ago
Thank you for taking the time to leave us a review. I sincerely apologise for the condition of your order. I can't see that we have been contacted regarding this but of course would be happy to help. A member of our Customer Service Team will be in touch to advise the next steps and hope we can rectify this swiftly. Kind regards, Hannah, Customer Services
Posted 2 weeks ago
Anonymous
Verified Buyer
“Although I found your shoes to be of high quality, I will not shop online again. After foot surgery I am not an easy fit so often need to reorder. But as you do not do free returns, I cannot afford to continue with your company.”
Helpful Report
Posted 3 weeks ago
Thank you for taking the time to write a review. Whilst at this time we are unable to offer free returns, we do provide a free delivery option and I am glad you were happy with the quality of our shoes. If you use the returns portal on our website, we have a Royal Mail label for £3.20 to give our customers a reasonable price. We also have shops across the country where online orders can be taken to for exchanges and refunds. Kind regards, Hannah, Customer Services
Posted 2 weeks ago
J
Verified Buyer
“The shoes you sent were too small”
Helpful Report
Posted 3 weeks ago
Thank you for your review. I’m sorry to hear that the shoes you received were not the right fit. Sizing can differ between brands and we have a range of other walking boots that you may find are better suited. Unfortunately, this is the largest size available for Grisport Waking Shoes but please be assured, your return has been received and a full refund processed. Kind regards, Hannah, Customer Services
Posted 2 weeks ago
V
Verified Buyer
“I paid for express delivery, that did not happen. DPD claimed they tried to deliver my sandals last Tuesday 2nd June, when they did not. We were in all day and our Ring camera showed no evidence of them trying to make a delivery. Please refund my delivery fee.”
Helpful Report
Posted 3 weeks ago
Thank you for taking the time to leave us a review. Our dispatch team sent your order within the promised timeframe but I am sorry to hear about the experience you had with our courier. As goodwill, we have issued a refund for the postage to apologise for any inconvenience caused. I cannot see any correspondence to show we were made aware of this issue, but please be assured we have passed your feedback along to DPD. We hope to see you again and our Customer Service Team can be reached by phone, email and live chat 7 days a week if you ever have any queries or issues. Kind regards, Hannah, Customer Services
Posted 3 weeks ago
J
Verified Buyer
“My order was delivered earlier than was promised but sadly the box did not contain the right shoes, so they had to be returned. Disappointing as they were wanted for an upcoming holiday and there wasn't time to get a replacement”
Helpful Report
Posted 1 month ago
Thank you for your review. I am sorry to hear that you received the incorrect shoes and that it was too late to get a pair for your holiday. We do hope that you found a pair for your holiday in time and we apologise sincerely for the inconvenience caused. Kind regards, Janice - customer services
Posted 4 weeks ago
S
Verified Buyer
“Very disappointed you were out of stock on a shoe size smaller when I had to send a pair back as too big they were my normal size. And you are out of stock on a lot of shoes. I like your shoes and would love to buy a pair that fitted.”
Helpful Report
Posted 1 month ago
Thank you for your review. I’m really sorry to hear that we were unable to fulfil your exchange request due to the size being out of stock. We strive to offer a wide range of products but I understand how disappointing it can be when your preferred size isn’t available. You can sign up for email alerts so if this shoe is available to order in future you will be notified. But if you need assistance finding a suitable alternative, please do not hesitate to contact our Customer Service Team. We are available 7 days a week. Kind regards, Hannah, Customer Services
Posted 1 month ago
Anonymous
Verified Buyer
“Website slow, and difficult to navigate. No info on order arriving to store for collection. I had to ring store to find out. Staff there very helpful. Shoes were good.”
Helpful Report
Posted 1 month ago
Thank you for taking the time to leave a review. Please accept my apologies for the difficulties you encountered with your order. If there are persistent issues ordering online, you can call our Customer Service Team any day of the week and we can place an order over the phone for you. Unfortunately, there was no phone number connected to your order which may explain the lack of communication with our branch but I am glad they were able to assist when you got in touch. We hope you shop with us again so we can showcase our usual dependable service. Kind regards, Hannah, Customer Services
Posted 1 month ago
D
Unverified Reviewer
“Lovely sandals but sadly for me, they're too wide. My feet were slipping in them. I'm a normal size 5 so found the fit disappointing. Think £75 is just a bit too expensive for these sandals. Had to order online as not available in store. Quick delivery”
Helpful Report
Posted 1 month ago
Thank you for your review. I am sorry to hear that the sandals were too wide for you. Thank you for mentioning that the delivery was a speedy one, it is always good to know that the service that we offer is a favourable one. We do hope that you found the return process to be satisfactory too. Kind regards, Janice - customer services
Posted 1 month ago
C
Verified Buyer
“Not impressed that you sent a completely different size to that ordered, requiring me to return and request a refund - poor”
Helpful Report
Posted 2 months ago
Thank you for taking the time to leave us a review. Please accept my apologies for this error, but be assured this has been passed on to our Warehouse Manager to look into further. A member of our Customer Service Team will be in touch to assist with your return at no cost to yourself and to advise the next steps. Kind regards, Hannah, Customer Services
Posted 2 months ago
Charles Clinkard is rated 4.8 based on 49,655 reviews
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