Charles Clinkard Reviews

Name: Charles Clinkard
Address: Eveline House, Cannon Park Way, Middlesbrough, Middlesbrough
Rating: 4.76

4.8 Rating 45,149 Reviews

96 %

of reviewers recommend Charles Clinkard

4.8

Based on 45,149 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Visit Website

Phone:

0345 241 7742

Email:

help@clinkard.co.uk

Location:

Eveline House, Cannon Park Way, Middlesbrough
Middlesbrough
TS2 1AX

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Charles Clinkard 5 star review on 10th May 2024

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Charles Clinkard 5 star review on 13th March 2024

Charles Clinkard 5 star review on 5th March 2024

258

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordering easy. Delivery quick. Unfortunately, one of the slippers was not put together properly so we're unsuitable. Returned, and reimbursed without quibble. Company good to deal with.”

Helpful Report

Posted 3 days ago

Thank you for taking the time to leave a review. We appreciate your kind words regarding our service. I’m sorry to hear the slippers have not been suitable for you. We hope you have found an alternative style that you love, if you need any assistance please don’t hesitate to contact us. Kind regards Michael

Posted 14 hours ago

“Quality shoes available all year round. I prefer to shop in a store as delivery times are dissapointing!”

Helpful Report

Posted 1 week ago

Thank you for your review. We do have different delivery options available, the standard free service being up to 5 working days maximum to dispatch, an express service for £3.99 where items are dispatched in a maximum of 3 working days, and also if the item is in our warehouse, an overnight service for £5.99 can be chosen where the item will be with you the next working day so long as ordered before 5pm. This means that even on our free service that it will be a maximum of 6 working days for you to receive the item, but could be sooner. Items bought online, can be returned to store for refund. I hope that this information helps. Kind Regards, Janice - customer services

Posted 4 days ago

“The only thing that lets Charles Clinkard down is the lenght of time between order and the delivery arriving.”

Helpful Report

Posted 1 week ago

Hello Thank you for leaving your feedback. With our free standard delivery, we aim to dispatch orders in 2 - 5 working days, although most of our orders are dispatched a lot sooner. Should you require your order to be prioritised, we have Next Day Delivery available on many items for an extra £5.99 or Express Delivery for £3.99, which would see your order dispatched within 3 working days. I hope this information helps. Kind Regards Cheryl Customer Services.

Posted 1 week ago

“Dont order from them if you need things in a hurry. Paying for express delivery means once they are finally shipped from their warehouse, you will get them quickly. The shoes themselves are great though, i am on my 4th pair.”

Helpful Report

Posted 2 weeks ago

Hello Thank you for leaving your feedback. Express Delivery is £3.99, we dispatch orders in 3 working days. I can see your order was dispatched on the 3rd working day as a Next Day Delivery. Sorry you feel you did not receive the order as quickly as you would like. We do have a quicker Delivery which is Next Day Delivery for £5.99, I hope this information helps. Kind Regards Cheryl Customer Services.

Posted 1 week ago

“Good delivery service and range of brands but I marked it down because it cost me £9 to send the shoes back, seemed rather extortionate”

Helpful Report

Posted 2 weeks ago

Thank you for your leaving your feedback. As you’ve suggested, we ask our customers to cover the cost of returning a purchase to us. However, there are cheaper options available. You can purchase a label from Collect + from as little as £4.49, or Royal Mail offers a second-class tracked service. I hope this information helps for future, and that you will shop with us again, Kind Regards Cheryl Customer Services.

Posted 1 week ago

“I purchased a pair of Gabor balletina shoes size3 from the Ilkley store......they had next day delivery as not in stock.........The lady attending me was very helpful.... And I was thrilled with them..... Wanted to upgrade my style and use as slippers........However the disappointment came when I found the leather bow on the front squeaked.......and had to return.......not as pleasant a reaction from staff.....I explained that if sprayed with WD40 or talcum powder they wouldn't make a noise but not worth the risk. So sadly these excellent shoes have been returned.......”

Helpful Report

Posted 4 weeks ago

Thank you for your review. I am sorry to hear that you have had a problem with your shoes and found that they squeaked. With regard to you having to take these back, I apologise if you found that you felt that the staff were not as helpful, you werre perfectly right to take these back. If you ever have a problem again, please do not hesitate to call customer services on 0345 241 7742 or email sales@clinkard.co.uk and we would be happy to help you, even to arrange for a return to come here, if you prefer not to go back to store. We do hope that this has not put you off shopping with us again in the future, and we are genuinely sorry for your experience. Kind regards, Janice - customer services

Posted 3 weeks ago

“Disappointed as found on arrival that one sandal is a slightly different colour and a bit faded. I will be returning to the shop when I can.”

Helpful Report

Posted 1 month ago

Thank you for taking the time to leave a review. I will arrange for Customer Services to contact you today, to help you return or exchange your item. I'm sorry for any inconvenience caused. Kind regards, Rosie, Customer Services.

Posted 4 weeks ago

“The sandal wasn't wide enough. Would not order from Clinkards again as it cost £12.75 to send back”

Helpful Report

Posted 1 month ago

Thank you for taking the time to share your feedback. As suggested, you cover the cost of returning a purchase to us. However, there are cheaper options available. You can purchase a label from Collect + from as little as £4.49, or Royal Mail offers a second-class tracked service. Should you wish to return to the store, your closest branch is in East Bridgeford. I hope the above information helps and that you will reconsider shopping with us in future. Kind regards, Rosie, Customer Services

Posted 4 weeks ago

“Ok but the shoes were not perfect, they looked like seconds.”

Helpful Report

Posted 1 month ago

Thank you for your review. It's disappointing to hear that your purchase isn't as expected. If you'd like to contact our Customer Services Team with some images, we can look into this further. Contact information can be found below: https://www.charlesclinkard.co.uk/contact-us-i3 I'm sorry for any inconvenience caused. Kind regards, Rosie, Customer Services.

Posted 4 weeks ago

“Received the item but unfortunately were too small so took back to Wetherby shop to get a refund. Was disappointed in the state of the shoes when they arrived as they were badly packaged and also looked like they’d been worn and had I not been returning for credit would have complained. Was questioned by sales staff about the wear when I returned to the shop!!! Disappointed re after sales service”

Helpful Report

Posted 1 month ago

Thank you for taking the time to leave a review. I'm sorry to learn about your recent shopping experience with us. Rest assured, I will pass your feedback to our warehouse & the Wetherby branch, as I can understand why you're disappointed. I hope you will continue to shop with us in future. Kind regards, Rosie, Customer Services.

Posted 1 month ago

“Arrived promptly Unfortunately the boots were too big and it cost nearly £10 to send them back securely.”

Helpful Report

Posted 1 month ago

Thank you for your review. You can take returns back to any Charles Clinkard store where you can return for free, or you can choose any postal service that you wish. Royal Mail second class is the cheapest method, but if you choose signed for next day for example, that would be expensive. There is no need to choose this method, as second class only take 24 hours longer to arrive and we process all returns within 3 working days. There is also a link on our website where for £4.49 you can return up to 10 kilo using a tracked service. This link is to Collect + who have outlets where you can drop off your package. I hope that this information is of help for future reference. You also have up to 365 days to return an item so long as unworn. Kind regards, Janice - customer services

Posted 1 month ago

“Quite pleased with handbag would have liked strap to be longer, no measurement confirmed. Took a while to arrive would have liked confirmation of dispatch”

Helpful Report

Posted 1 month ago

Hello Thank you for your feedback. I am sorry to hear this product did not meet your expectation. Should you have any queries in the future concerning any items on our web site, our customer services team will be more than happy to find our this information for you. Delivery did take a little longer than we would have hoped, but we did dispatch within our promised time frame. There are alternative shipping options at the checkout should you require your order to be sent sooner. i hope this information helps. Kind Regards Cheryl Customer Services.

Posted 1 month ago

“Had to return boots as far too narrow. Also returns cost too much. It cost over £9 to return my boots. Didw nt want to risk losing the refund full amount! Returns policy needs to be easy and cheaper.”

Helpful Report

Posted 1 month ago

Thank you for your review. There is a link on our website to collect + where for £4.49 you can buy a label to cover up to 10 kilo of returns. You can also take back to any Charles Clinkard site for full refund, and so long as unworn, you have up to one year. I do hope that this helps for future reference. Kind regards, Janice - customer services

Posted 1 month ago

“Clear website and prompt despatch. Unfortunately they sent the order to a different Click and Correct than the one I specified. My e mails weren't answered. A pity, otherwise there would be more stars.”

Helpful Report

Posted 1 month ago

Thank you for your review. The click and collect service is between you and the courier, I am sorry to hear that they did not deliver to the shop that you specified with them. I do hope that you are happy with your purchase and this will not put you off shopping with us again in the future. Kind regards, Janice - customer services

Posted 1 month ago

“Disappointed that I was not kept informed that my DPD delivery had actually been delivered to the requested Post Office as it sat there for 6 days until I checked. I'm also getting rather annoyed at getting email reminders that I have something in my "basket" and to complete my order AFTER I had already made the purchase. Saying all of that the items were as normal very good.”

Helpful Report

Posted 1 month ago

Thank you for your review. We did send an email to you to confirm your order and another on the day of dispatch. DPD do text customers to let them know once the order has arrived, but unfortunately there was no telephone number on your order. You will be able to check this from your order confirmation. I apologise that you were unaware that your order had arrived. I am not sure why you are getting emails with regard to an item in your basket as I cannot see another incompete order, but these are auto generated and usually you would only get 2 to 3 maximum. If you are getting more, please let us know by emailing sales@clinkard.co.uk and we can look into this further for you. Thank you also for letting us know that you were happy with the items received. Kind regards, Janice - customer services

Posted 1 month ago

“Great shoes , however, if not sure about sizing, its very expensive to return the parcel. As the shoes I have bought were expensive (over £100 a pair), it wasn't covered if sent by Yeodel (as it covers only £50) or any tracked delivery. Therefore, I had to pay £32.9 to return two parcels by special delivery guaranteed (so, if lost, the cost would be covered). Next time will try to order from the different supplier, as Charles Clinkard does not pay even a fraction of return postage cost.”

Helpful Report

Posted 1 month ago

Thank you for your review. We do deliver free of charge and also cover the cost of delivery to the customer should they ask for an exchange, but do ask for the cusotmer to pay for any returns. You can also take shoes back to a Charles Clinkard store, you have one not too far from you, and have up to a year to return so long as unworn. We are sorry to hear that you have paid so much for the order to be returned to us. It does appear as though you may have also paid for a next day service, which is not needed. I can see that you have returned 4 pair of shoes to us in 2 parcels, you can choose a courier rather than Royal Mail if you prefer, for example, if you do not use our link to Yodel, you can buy a label with tracking with Yodel or DPD for example, and add insurance which is a lot less in cost than you have paid. You can also put all 4 pair in one parcel so you only pay for one delivery. I do hope that this helps for future reference. Kind regards, Janice - customer services

Posted 1 month ago

“Shoes were perfect however i didnt receive notification they were ready for collection. The shop also told me they would call when available and failed”

Helpful Report

Posted 1 month ago

Thank you for your review. I apologise sincerely that the store did not call you once the order arrived. We did email to let you know that it had been dispatched but a voicemail should have been left if you were not home. We are pleased that you like the shoes, and we are sorry for your inconvenience. Kind regards, Janice - customer services.

Posted 1 month ago

“You need to come into the 21 st century and use pre paid labels if someone has to return. Items Your shoes are great but I would never buy from you again”

Helpful Report

Posted 1 month ago

Thank you for your review. we do cover the cost of delivery but ask customers to cover the cost of returns. If you need an exchange, we also send the replacement out covering the cost of delivery again. You can buy a label from our website for £4.49 which covers up to 10 kilo, choose your own service, such as Royal Mail second class with tracking, or take back to any Charles Clinkard store. We allow up to one full year so long as item is unworn for a customer to return for refund. I hope that this helps for future reference. Kind regards, janice - customer services

Posted 1 month ago

“This was my first online purchase though I have shopped in store many times over the years. I chose for my purchase to be delivered to my local store so I had more choice should these ones not fit. My in store collection experience was very good but my reason for 3 stars is the 6 day wait from ordering to collection. The emails I received regarding delivery were also worded as though the parcel would be delivered to me at home which I found confusing. Clearly this process is automated once my order has been ‘picked and packed’. Choosing store delivery I expected a much quicker response than a home delivery but sadly it appears to be the same. Apart from this I am very happy with my sandals and will likely shop with Charles Clinkard online (as well as I store) again”

Helpful Report

Posted 2 months ago

Thank you for your review. The delivery timescale for out free delivery service is the same if you have a home delivery or an instore delivery. We advise that it can take 2 to 5 working days to dispatch. The reason that some orders may take a little longer, is because if the item is not in our warehouse, we need to wait for it to come in to us before we can dispatch. We apologise for any inconvenience, most orders are dispatched more quickly, but on occasion, they can take up to the 6 working days for them to arrive. We are pleased that you are happy with your sandals. Kind regards, Janice - customer services

Posted 2 months ago

“I ordered some muck boots and they sent the wrong colour and size customer service were very nice and refunded the.money quickly however I ordered another pair and the same thing happened”

Helpful Report

Posted 2 months ago

Thank you for your review. I am sorry to hear that this has happened. Some of our orders go direct from the merchandiser and this is one of the items that is sent in this way. We apologise sincerely for your inconvenience and will look into why this has happened. Kind regards, Janice - customer services

Posted 2 months ago

Charles Clinkard is rated 4.8 based on 45,149 reviews