Charles Clinkard Reviews

4.75 Rating 31,861 Reviews
97 %
of reviewers recommend Charles Clinkard
Merchant Metrics
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Next Day
On-time Delivery
99%
Accurate And Undamaged Orders
98%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.63 out of 5
Returns & Refunds
Returns Process
Easy
Read Charles Clinkard Reviews
Visit Website

Phone:

0345 241 7742

Email:

help@clinkard.co.uk

Location:

Eveline House, Cannon Park Way, Middlesbrough

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Great service and goods well packaged. More importantly, shoes were perfect. Thank you!
Posted 10 hours ago
Ordered a Size 8 quite large fitting so exchanged for a 7 no issues fantastic service
Although the return cost is quite expensive not Charles Clinkards fault tho
Posted 11 hours ago
I couldn’t believe they were delivered so quickly. Thumbs up
Posted 11 hours ago
So pleased with shoe purchase just as in photo . Good quality at a sale price .
Posted 12 hours ago
Very pleased with my new boots and they arrived by post quickly
Posted 13 hours ago
My partner has worn your slippers for so many years & she dropped a hint what she would like for her Birthday... I did not know where she always got them from as her Mum always bought them for her as a Xmas present but sadly her Mum passed away.. My Stepdaughter told me where to purchase them from so I found your website & it was easy to look through & purchase the slippers she wanted.. They are top quality slippers, not cheap but you get what you pay for...
Posted 13 hours ago
Ordered and received in three days (and was ordered over the weekend). The shoes and the box were in pristine condition.
Posted 14 hours ago
Usually purchase from a lovely shop in Keswick but due to restrictions and lockdown decided to give on line ordering a go for the first time. Was not disappointed, ordered on a Saturday and they arrived on the Monday.
Posted 18 hours ago
I have never seen the shoe manufacturer that Charles Clinkard supplies. The shoes I bought I apsolutely love. They are Rieker - Rambler women's walking boots. What I like is the fabric and the colours on the top and side. I have passed on the name to my daughter who has very dainty feet and I shall be back for MORE. Good service and speedy delivery.
Posted 20 hours ago
Excellent service and lovely staff!
Posted 1 day ago
I ordered a lovely pair of navy loafers in size 9.....sadly too small for me.
They were returned quickly by Royal Mail and the refund came immediately.
Good service.
Posted 1 day ago
I have only just discovered this store and am already a fan of many of the brands, so felt quite excited that many collections could be found in one place. The downside is that it has proved extremely costly to return items and footwear particularly needs to be tried on. I have been a long-term customer of several on-line brands including, PURE and John Lewis and usually quite loyal to a brand when it offers quality and value. Although I realise unlimited free returns can be costly for a company I feel that the current cost to potential Charled Clinkard customers is off-putting and will deter me from further purchases in case I need to return items. Website was slow to load but that may be my technology. It's a shame about the returns as your collections are fabulous.
Posted 1 day ago
Love my gold slippers I have had trouble finding leather ones in the UK I usually buy them in Marbella every year but you have exactly the same ones and they are cheaper - so I’m happy.
Posted 1 day ago
Very prompt services. Thank you
Posted 1 day ago
Quick and efficient delivery.
Posted 1 day ago
Great service prompt delivery
Posted 1 day ago
Excellent,fast fuss free service.Good product ,sensibly priced.
Posted 1 day ago
Was very happy with purchase
Posted 1 day ago
Very expensive returns so will not try again
Posted 1 day ago
Hello,

Thank you for your review.
With regards to returns, we offer a free UK standard delivery witha minimum spend of £40.00, however we do ask customers to pay the return cost. You can return to a Charles Clinkard store or to our Head Office. We recommend a tracked service, as we do not take responsibility for the parcel until it has been signed for at our Head Office.

A Collect Plus label can be purchased through the returns section of our website, this standardises the price to £4.49. This covers up to 10kg of returns and is useful for multiple purchases or heavier items.

If you have any enquiries, please do not hesitate to contact us and we hope this does not deter you from shopping with us in the future.

Kind Regards,
Nicola-Customer Services
Posted 1 day ago
Ordered boots from clinkard at a cost of £2.95 delivery. too narrow,had to pay £4.95 to return them. Never again.
Posted 1 day ago
Hello

Thankyou for your review,

We offer varying services competitively priced also if you spend £40.00, delivery is free and dipsatched within 5 working days

We do ask customers to pay the return cost. You can return to a Charles Clinkard store or to our Head Office. We recommend a tracked service, as we do not take responsibility for the parcel until it has been signed for at our Head Office.

A Collect Plus label can be purchased through the returns section of our website, this standardises the price to £4.49. This covers up to 10kg of returns and is useful for multiple purchases or heavier items.


You also currently have up to 365 days to return as long as the items are unworn and in the original packaging, you can have an exchange or a refund.

If you have any enquiries, please do not hesitate to contact us and we hope this does not deter you from shopping with us in the future.

Kind Regards

Nicola-Customer Services
Posted 1 day ago
Charles Clinkard is rated 4.75 based on 31,861 reviews