Charles Clinkard Reviews

Name: Charles Clinkard
Address: Eveline House, Cannon Park Way, Middlesbrough, Middlesbrough
Rating: 4.76

4.8 Rating 44,896 Reviews

96 %

of reviewers recommend Charles Clinkard

4.8

Based on 44,896 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Visit Website

Phone:

0345 241 7742

Email:

help@clinkard.co.uk

Location:

Eveline House, Cannon Park Way, Middlesbrough
Middlesbrough
TS2 1AX

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Charles Clinkard 5 star review on 20th April 2024

Charles Clinkard 5 star review on 13th March 2024

Charles Clinkard 5 star review on 5th March 2024

Charles Clinkard 5 star review on 2nd March 2024

257

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have received lots of emails from you lately. Please delete me from your system. Cathrine Bang Torrevieja, España cathrine.mac@gmail.com”

Helpful Report

Posted 6 days ago

Thank you for your review. I have emailed our marketing team and asked them to remove you from our system. Kind regards, Janice - customer services

Posted 4 days ago

“Wrong size delivered. had to pay import tax only to learn that requessted size was not sent. Disappointed.”

Helpful Report

Posted 1 week ago

Thank you for taking the time to leave your feedback. I can see your initial order was cancelled at your request due to a sizing issue, but then a second order was placed for a UK 12. This is the size you should have received, I am sorry if this is not the case. Can you please email sales@clinkard.co.uk and let us know which size you have? We can then investigate. Apologies for any inconvenience caused. Kind regards, Rosie, Customer Services.

Posted 1 week ago

“I experienced difficulties when dealing with unhelpful staff in customer services, regarding 'price match' in relation to two pairs of 'Gabor' boots, which resulted in me losing out with purchasing them from another seller.”

Helpful Report

Posted 2 weeks ago

Thank you for leaving your feedback. As discussed with our Customer Services Team, certain criteria must be met for customers to take advantage of our price match promise. One of those is if the comparable company charges for delivery; we take this into consideration when calculating your discount. This is a typical requirement for offers such as this, but I am sorry for any disappointment it has caused you. Kind regards, Rosie, Customer Services.

Posted 1 week ago

“Wrong footwear sent, will have to return soon”

Helpful Report

Posted 2 weeks ago

Thank you for your review. I'm sorry to hear that the incorrect item was received. I will ask our Customer Services Team to call this afternoon to resolve this for you. Please accept my apologies for any inconvenience caused. Kind regards, Rosie, Customer Services.

Posted 1 week ago

“Placed an order made sure I was at home at the time , no parcel . Saw address was wrong so phoned and said , was told they would contact DPD and correct it and would be here next day . Made sure was in at the time stated , still no parcel . So unhappy phoned and cancelled it and asked for a refund . A week later nothing ! Done through PayPal so can see a complaint happening.”

Helpful Report

Posted 4 weeks ago

Thank you for your feedback. I'm sorry to read about what's happened. We were unable to get the message to DPD concerning the incorrect address provided to us, so it has since been returned to our supplier. I have refunded your PayPal account today. I hope this helps. Kind regards, Rosie, Customer Services

Posted 3 weeks ago

“I ordered off line boots clearly ex display as very creased and 1 boot was navy as ordered the other was black I spoke to someone on chat they apologised n said would send me a free return label, will definitely not order again”

Helpful Report

Posted 4 weeks ago

Thank you for your review. I can see from your order that you took these back to one of our stores for refund. I am sincerely sorry that you received a pair of boots that were odd. We would have exchanged these for you for another pair as we do have them in stock, but have refunded as requested. We are genuinely sorry that you have had this experience. Kind regards, Janice - Customer Services

Posted 3 weeks ago

“Good quick service- However, I am so disappointed that it cost me to have delivered and cost even more to send back as advised by yourself to pay recorded delivery!! For me this was a complete waste of money!!! Cost me £12 for nothing. I shall not purchase again from this company”

Helpful Report

Posted 1 month ago

Thank you for your review. Our delivery to customers for orders over £40 is free. There was no postage paid for this to be delivered to you. You can take returns back to any Charles Clinkard store where you can return for free, or you can choose any postal service that you wish. Royal Mail second class is the cheapest method, and you can pay just 80p more for tracking, but if you choose signed for next day for example, that would be expensive. There is no need to choose this method, as second class only take 24 hours longer to arrive and we process all returns within 3 working days. There is also a link on our website where for £4.49 you can return up to 10 kilo. This link is to Collect + who have outlets where you can drop off your package, and is a tracked service. I hope that this information is of help should you change your mind and do order again in the future. You also have up to 365 days to return an item so long as unworn. Kind regards, Janice - customer services

Posted 3 weeks ago

“I originally ordered 2 pairs of shoes. One pair was cancelled due to stock issues. The pair that did arrive were clearly worn. I returned these. Upon checking the other shoes that were cancelled were in fact in stock but they had increased in price by £10. I reordered and the customer service said they would refund me the difference so I would only pay the original price. After all this the 2nd order was then cancelled due to stock issues. Will never order from this company again it’s incredibly frustrating. The customer service advisers were good at dealing quickly with enquires.”

Helpful Report

Posted 1 month ago

Hello Rosie, Thank you for your review. I apologise sincerely for your experience with Charles Clinkard Shoes. This is not a regular occurance and we are sorry that 2 orders were were cancelled and the pair that you did get were in poor condition. We had only one pair left when your second order was placed. These were in one of our stores and unfortunately had been sold before they were allocated to your order. I can totally understand your frustration and we are genuinely sorry that we have let you down. Kind regards, Janice - Customer Services

Posted 3 weeks ago

“Slippers £50 Worn twice All the seam opened up at the front on one slipper - very poor quality”

Helpful Report

Posted 1 month ago

Thank you for your review. I can see that you have been in touch via your order and that we have arranged an exchange pair of slippers for you. We do hope that you found the return process for a faulty item and the exchange process was an easy one and to your satisfaction. Kind regards, Janice - customer services

Posted 4 weeks ago

“I ordered a pair of Gabor Nesta in sand, as I already owned a pair of the navy ones and absolutely love them .My order arrived & when I opened the box, immediately I thought these shoes look as if they’ve been sent out before, there was no packaging in the shoes & the tissue was very crunched up, they looked as if the shoes had just been thrown in.Further more on inspection there was a scratch on the right toe, my Daughter who was visiting said, “Mum,these shoes have been worn, there is an indentation of a little toe on the right shoe, also you can see that the bottoms have been wiped over.” I am so annoyed that shoes have obviously worn by somebody before been sent out to me, this is the third time I’ve had shoes delivered by your company, but I’ve had to Return because of the the condition of the shoes on arrival. I Will never order from your company again. It’s just too much hassle returning. It’s difficult to take pictures, as the light reflects too much on the Patent.”

Helpful Report

Posted 1 month ago

Thank you for taking the time to leave us your feedback. It is disappointing to read about the problem you have had on this occasion. Had you contacted us prior to returning them, we would have been able to assist you. I am sorry for any inconvenience this has caused. I have passed this correspondence on to our customer service team who will call you to discuss the next steps. Kind regards, Hannah, Customer Services

Posted 1 month ago

“The label on the box was what I ordered, as per the order form and the delivery sheet inside. The shoes in the box were not what the label said so obviously nobody bothered to check the contents or they thought they could pass it off - sloppy. Charles Clinkard charge for returns and since the shoes received were adequate but extremely well fitting and comfortable I decided to keep them rather than go to the trouble of sending them back. Also, delivery took too long.”

Helpful Report

Posted 1 month ago

Thank you for your review. I apologise sincerely that you were sent the incorrect shoes within the box. This has been an error on our part and it should have been picked up before sending. I can assure you we would not do this knowingly and would have arranged for the incorrect item to come back to us at no cost to yourself. We do have a full customer service team 7 days a week and if any problems arise, we would not expect you to pay to return an item that you had not ordered. If the shoes are unworn, we would still accept them back. You can email sales@clinkard.co.uk or call us on 0345 241 7742 (only a local rate charge) We do hope that you will get in touch should you need our help. Kind regards, Janice - customer services

Posted 1 month ago

“The delivery was quick but the shoes that were in the box will be returned. One shoe had not been tried on at all but the other one had been tried on many times. This resulted in the leather being heavily wrinkled across the top and they were both a different colour. Very disappointing.”

Helpful Report

Posted 1 month ago

Thank you for your review. I am sorry to hear that you have received a faulty item. I have tried calling and a gentleman has taken a message for you. If you could call us please on 0345 241 7742 or write to sales@clinkard.co.uk, we would be happy to help with regard to the return of this order. We look forward to hearing from you. Kind regards, Janice - customer services

Posted 1 month ago

“I did not receive the boots I had ordered. Apparantly I sent them back before before receiving them. But thank you for returning my money. After ringing customer service I was also refunded the £5.99 postage.”

Helpful Report

Posted 1 month ago

Thank you for your review. We are sorry to hear that the order was returned to us by the courier and not from yourself. I am genuinely sorry for any inconvenience caused and do hope that you will place a new order if you would still like the shoes. We were happy to refund your next day postage as you had never received the order. Kind regards, Janice - customer services

Posted 1 month ago

“I have only rated a 1 due to the very poor packaging my boots arrived in , the boots are lovely but too small have returned for a larger size , the box they were in was torn and broken boots not wrapped in tissue ,zips open . These boots were obviously a return and not checked before being sent out at a price of £100+ this is not how I expected to receive them .”

Helpful Report

Posted 3 months ago

Hello Thank you for the feedback. Sorry to hear about the level of quality on your packing, i totally sympathise with you about receiving a new order like that. This should have been checked before being sent out and will be raised with our dispatch team. Once we have received them back, we would be happy to send you out replacements in a larger size. I’m sorry for any inconvenience caused. Kind regards Michael

Posted 2 months ago

“Customer service at this company is the worst I have come across. Refunded the wrong amount without contacting me went into my bank account and took more money. I find this rather underhand and would advise anyone to think twice before buying.”

Helpful Report

Posted 3 months ago

Thank you for your review. Looking at your order, you had a 10% discount when you placed it, and when the item was returned in store, the original price came up. The assistant did write on the receipt what your refund would be so that it would not reflect the incorrect price and show a refund of more than you paid. The amount refunded was the correct amount. I can confirm that we did not go into your account and take more money. I hope that this reassures you that your refund was done correctly. Kind regards, Janice - customer services

Posted 2 months ago

“I've been into store and they don't have my order, I have the email that says despatched but the store say they don't have it.”

Helpful Report

Posted 3 months ago

Thank you for your review. I am sorry to hear that you went into store and your order was not there. We can confirm that it is now there ready for you to collect when you are passing and we apologise sincerely for any inconvenience. Unfortunately there was no telephone number on your order to let you know when it arrived. Kind regards, Janice - customer services

Posted 3 months ago

“It is not leather. Synthetic materials are not good for me.”

Helpful Report

Posted 3 months ago

Thank you for your review. This shoe is advertised as synthetic, we are sorry to hear that you thought it was leather. We have many court shoes on our website that are leather, if you click onto filter and then leather, it will take out all other shoes, you can also pick your heel height and colour via the filter. I hope that this helps and that you soon find the perfect pair for your requirements. Kind regards, Janice - customer services

Posted 3 months ago

“Very disappointed as my order had apparently been dispatched but never arrived. After emails and phonecalls it was never located and my money was refunded.”

Helpful Report

Posted 3 months ago

Thank you for your review. We apologise sincerely that this has happened. Your order was sent with Royal Mail but was never entered into their system so has gone missing in transit. Unfortunately the boots were now out of stock so we could not replace them for you and therefore had to refund. We are genuinely sorry for your inconvenience. Kind regards. Janice - customer services

Posted 3 months ago

“They took payment for my boots twice and failed to resolve the matter. they owe me £125”

Helpful Report

Posted 3 months ago

Thank you for taking the time to contact us. Having looked into this for you, I can confirm we haven't taken payment from your account twice. When you initially attempted to place an order, the authorisation from your bank failed, resulting in a 'shadow' transaction on your account. The funds usually re-appear in your available balance instantly. However, occasionally, a ‘shadow’ may remain on your account for between 3-10 working days, depending on your bank. I hope this information helps and I'm sorry for any confusion caused. Kind regards, Rosie, Customer Services

Posted 3 months ago

“Ordered a pair of boots as a Christmas present for my wife. Had confirmation mail, then 5 days later had a mail saying payment hadn't gone through. Spoke with CK over the phone to correct expiry date, email conformation received, then found another issue. Repurchased online received mail informing should be able to collect on 22nd Dec. Went to store, hadn't arrived, store manager had them been delivered to store on 21st, hadn't arrived so he called headquarters, they didn't know where they were. The account still is saying despatched.as it has for nearly 2 weeks.”

Helpful Report

Posted 3 months ago

Thank you for your review. We are sorry to hear that this happened and we did refund you on 23rd December when the order had not turned up. You will see this refund back onto the card that you used to pay for the order. This item has gone missing in transit and we will hopefully find out what has happened, but as you had not received your order, we would not want you to be out of pocket. We apologise sincerely for your inconvenience. Kind regards, Janice - customer services

Posted 3 months ago

Charles Clinkard is rated 4.8 based on 44,896 reviews