Charles Clinkard Reviews

Name: Charles Clinkard
Address: Eveline House, Cannon Park Way, Middlesbrough, Middlesbrough
Rating: 4.76

4.8 Rating 48,975 Reviews

96 %

of reviewers recommend Charles Clinkard

4.8

Based on 48,975 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Visit Website

Phone:

0345 241 7742

Email:

help@clinkard.co.uk

Location:

Eveline House, Cannon Park Way, Middlesbrough
Middlesbrough
TS2 1AX

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Charles Clinkard 5 star review on 22nd April 2025

Charles Clinkard 5 star review on 11th April 2025

Charles Clinkard 1 star review on 4th April 2025

Charles Clinkard 5 star review on 26th February 2025

Charles Clinkard 5 star review on 6th February 2025

Charles Clinkard 5 star review on 29th January 2025

Charles Clinkard 5 star review on 17th December 2024

292

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Paid for home delivery but got a drop off at local garage with no notification where or when this happened if I hadn’t checked i’d be still in the dark never use this site company again when alerted they never offered any compensation”

Helpful Report

Posted 23 hours ago

“Hello, I am really disappointed because after a purchase I received a tracking number (RS467788926GB) on April 3rd and a link to the Royal Mail website and it is not possible to track the parcel. I still do not know where it is. The following day in the website of the Post Office of my city said it was on its way but nothing else until today (April 15th) I sent two e-mails to two different e-mail addresses to Charles Clinkard and none of the friendly Customer Services team on sales or help@clinkard.co.uk answered. I do not understand why now you are interested in a review which, obviously, will not be the best. Thank you.”

Helpful Report

Posted 3 weeks ago

Thank you for taking the time to leave us your feedback. I have been unable to find any correspondence in our inbox but I apologise if you have been left without any responses. With international deliveries, we advise 25 working days for delivery from the point of dispatch. Your order left the UK on the 4th April and the tracking updated once it was scanned by your country's delivery partner. The time in-between is whilst it is in transit and progressing through customs. Again, I am sorry for any disappointment caused but please be assured our Customer Service Team is available 7 days a week and can be reached by phone, email or live chat service on our website. Kind regards, Hannah, Customer Services

Posted 2 weeks ago

“Still haven't received my item”

Helpful Report

Posted 3 weeks ago

Thank you for taking the time to leave us a review. Please accept my apologies you have not received your order. Looking at the tracking the address was not entered correctly and so your parcel has been returned to sender. A member of our Customer Service Team will be in touch with you shortly. If you can provide your address, we can redispatch this as soon as possible. Alternatively, you can let us know if this order is no longer required, we can issue a full refund. I am sorry for any inconvenience caused but hope we can resolve this as soon as possible. Kind regards, Hannah, Customer Services

Posted 3 weeks ago

“Your staff were excellent in store Chichester,.delivery was five days the shoes arrived today I was not in so the carrier’s just have throne the shoes over my back garden wall no message in my front door it was only I needed to empty the bins I found them .Paying over £80 I was not pleased with this service”

Helpful Report

Posted 4 weeks ago

Thank you for taking the time to leave us your feedback. It is disappointing to hear about the delivery when such great service was given from our staff instore. Please be assured, we will be chasing this up with the courier as you should have been notified of the delivery regardless if you were home or not. I hope you are happy with your purchase and you shop with us again so we can demonstrate the usual high standards our customers expect from us. Kind regards, Hannah, Customer Services

Posted 3 weeks ago

“Described on website as standard width fitting but a narrow fit pair arrived! They are therefore of no use and will need to be returned. Very disappointing as they were intended as a birthday present for my daughter.”

Helpful Report

Posted 4 weeks ago

Thank you for taking the time to leave us a review. I’m very sorry to hear that the shoes you received did not match the width fitting described on our website. I understand how disappointing it must be, especially as they were intended as a gift. Please be assured your comments have been passed along to be sure our listings are accurate. I see our Customer Service Team has assisted with returning the shoes and can issue a full refund once they arrive at our warehouse. Kind regards, Hannah, Customer Services

Posted 3 weeks ago

“Very disappointed. I purchased a size 5 /38 of the white roselea snaffle mocasin. I am a standard size 5 fitting but this shoe was at least a 6 in length and very wide. There is at least 3/4quarters of an inch from my big toe to the end of the shoe. See attached picture. I can only assume it is a seconds. Shame as shoe very nice. I am really annoyed as I will be left with the cost of sending back the shoe. I have never had a problem like this before. Even with an insole in it is still far too big. Needless to say I wont be shopping here again.”

Helpful Report

Posted 4 weeks ago

Thank you for taking the time to leave your review. I’m sorry to hear that your recent purchase was not a suitable fit. I understand how disappointing it can be to receive a product that doesn't meet your expectations - especially when you’ve ordered your usual size. Once we have received and inspected them, we will update regarding your refund. Thank you again for your feedback, and we apologise for any inconvenience caused. Kind Regards Cheryl Customer Services.

Posted 4 weeks ago

“Unbelievable that someone thought they could send out one new shoe and one ex display, bleached off its original colour and very obviously not a matching pair!”

Helpful Report

Posted 1 month ago

Thank you for your review and also for taking my telephone call. I have emailed you as promised and please be assured that our dispatch team will be made aware of this and asked to be more careful to avoid disappointment to others. You are right that this is not acceptable and we apologise sincerely for your inconvenience. We will refund in full upon their return as requested. Kind regards, Janice

Posted 1 month ago

“My fiancée bought me a real leather boots for Christmas, I literally wore them 3 times and the sole ripped right off for a £80 pound pair of boots you would not expect that to happen”

Helpful Report

Posted 1 month ago

Thank you for taking the time to leave a review. I’m truly sorry to hear this has happened after such limited wear. We understand how disappointing this can be, especially as this was a gift. We are happy to look into this further but require more details. If you can contact our Customer Service Team and provide your proof of purchase we can advise the next steps. Our Customer Service Team is available 7 days a week and can be contacted by phone, email and live chat service on our website. Kind regards, Hannah, Customer Services

Posted 1 month ago

“Ordered a black leather handbag last week. Arrived on time. But when package was opened the bag was badly damaged by grey stains on both sides. Most disappointed that a bag in this state would have been dispatched.”

Helpful Report

Posted 1 month ago

Thank you for taking the time to leave a review on your recent purchase. We have a quality check procedure in place to uphold the high standards our customers expect and I apologise this was not reflected in your order with us. Please be assured, this will be looked into further to avoid similar situations happening in future. I am sorry we did not have the stock to provide an exchange but happy our Customer Service Team were able to assist in a full refund. We hope you shop with us again. Kind regards, Hannah, Customer Services

Posted 1 month ago

“Disappointed... I'd bought online before and was delighted, however i wasn't so lucky this time. Firstly I didn't get the promised text when they arrived at the shop for pickup. When I phoned to check I was told the package had been there 7 days. I collected today, being in a hurry I put the package in the car. When I got home I noticed the package had already been opened at the bottom and taped up. on opening the box I noticed the reinforcing cardboard wasnt in the boots and no protection in them whatsoever. On further inspection I noticed they'd both been laced up like the'd both been tried on. There were multiple price and reduction labels stuffed in the toe of one boot. I would expect ordering online I would get "new and untried" boots and not well shop soiled boots that needed polishing to remove marks to make them look something like new before wearing them to go out. as the package had been opened and stuck up with selotape I suspect they'd been swaped with old display stock from the shop floor..... disappointed would be an understatement”

Helpful Report

Posted 2 months ago

Hello Thank you for taking the time to leave your review. I am sorry to hear about the condition that your order arrived in. I can see that you contacted our Customer Services Team and that we have honored the £10.00 price difference as there was a sale label on your shoes. Please be advised that on our website that it does say shoes may have been tried on, it reads as below and I have also added a link. https://www.charlesclinkard.co.uk/delivery-i261 QUALITY CHECKS In order to offer the greatest selection of products, we sometimes source items from our stores. For this reason we cannot guarantee that our items have not been tried on in store at some point. Sale items may have been displayed on racks in our stores also. We adopt a rigorous quality checking procedure which aims to ensure that the products we dispatch meet the high standards that our customers expect. If you are not happy with the product you have received, please contact us on 0345 241 7742 to discuss. We will pass your comments on to our warehouse manager as all orders should be checked before we dispatch them and on this occasion it has not happened. We have let you down on this occasion and for this we are genuinely sorry. I hope you will shop with us again in the future. Kind regards Cheryl

Posted 2 months ago

“I am still waiting since 8 February to have money returned to my bank account, as you were out of stock of the item I ordered.”

Helpful Report

Posted 2 months ago

Thank you for your review. I am sorry to hear that funds are not available for you yet. We have reviewed your account and confirm that the payment was never taken by us. As a result of your order being cancelled, your card was not charged. It is likely the transaction is still pending, and in most circumstances would have cleared by now. I suggest contacting your bank for further information. I apologise for any inconvenience caused. Kind Regards, Sophie

Posted 2 months ago

“Hi, Do you really want to know? I bought 2 pairs of Loake Mens Shoes. The products are good because they are Loakes. But the condition they arrived in today was bad. There were chips and scuff marks to the toe caps and overall they were 'knocked around'. These are supposed to be New Shoes. The cause of this was obviously the way the shoes were packed or not packed. Two boxes of shoes were placed loosely inside a plastic shopping bag with handles and sealed. Both shoe boxes were totally destroyed. I live in Australia, which is half way around the world.(10,000 miles way.) These shoes should have been double boxed and taped together tightly. The way they were was only enough to carry them from the shop to your car. Unbelivable. It is not financially viable for me to return them. I do no know how to post photos or I would do so. I dont think I will buying from you in future, solely because of your very poor, non existant packing.”

Helpful Report

Posted 2 months ago

Thank you for taking the time to leave your feedback. It is dissapointing to hear about the condition that your order arrived in. In most circumstances, orders dispatched overseas are sent in a box for extra protection, so I am sorry that this was not the case. As you are unable to provide any images, unfortunately all we can offer is a 10% goodwill discount. I have issued this to your account today, so you should see the funds shortly. Rest assured I have passed your correspondence to our warehouse manager for his review, and I am confident that should you shop with us again in future, you will not have the same experience. Kind Regards, Sophie, Customer Services

Posted 2 months ago

“Used the Clinkard website to buy a pair of shoes. They arrived in a damaged box, marked and poorly sewn. Sent them back the same day and was refunded. The excuse was that the shoes were sent directly from the warehouse of Hush Puppies and Clinkard was not at fault. I dont care where the shoes came from. I bought them from Clinkard and it is therefore their responsibility to ensure the quality of the product sold through their site.”

Helpful Report

Posted 2 months ago

Thank you for you review. I am sorry to see that the box has been damaged in transit. The box is there to protect the contents and we hope that this was the case. However you say that the shoes inside were poorly sewn and marked. The shoes should have been checked before sending, and I apologise sincerely if this was not the case Most items go from our warehouse here, but some styles in Hush Puppies, Skechers, Lotus etc do go direct from the merchandiser and not ourselves. I do not wish to excuse ourselves and will be letting them know of your disappointment and asking if they can be more careful to avoid this happening again. We hope that you found the return process easy and to your satisfaction. Kind regards Janice - customer services

Posted 2 months ago

“Slow delivery.”

Helpful Report

Posted 3 months ago

Thank you for your feedback. I agree, your delivery did take longer than usual on this occasion. Royal Mail held it in retention, perhaps because of the weather last weekend. I'm sorry for any inconvenience this caused you and I'm sure you won't have the same experience in future. I hope you'll continue to shop with us. Kind regards, Rosie, Customer Services.

Posted 3 months ago

“Shoes are ok but not quite the same as the shop style. Had no choice but to use them as i was desperate.”

Helpful Report

Posted 3 months ago

Thank you for leaving us a review. I hope you are happy with the boots you did purchase even if they were not what you originally wanted. All our products are listed on our website but if there's a style you have seen in branch, you can contact our Customer Service Team any day of the week and we can see if we can find the right pair for you. Kind regards, Hannah, Customer Services

Posted 3 months ago

“The actual boots were lovely. I ordered a size 43 (9) but they were far to short in the length. The part over the toes was too tight and I could not move my toes. I only tried one foot as there was no point in trying the other. They were more like a size 8! Sadly I had to return them, and at my own expense!!”

Helpful Report

Posted 3 months ago

Thank you for taking the time to leave your review. I'm sorry to hear that your recent purchase didn’t meet your expectations. After reviewing your previous purchases, I noticed you’ve previously chosen brands with a roomier fit, such as Gabor. While this style is listed as a G fit, we’ve highlighted on our website that it fits more like a standard width, which aligns with your feedback. For future purchases, our team would be happy to assist you in finding the right fit - please don’t hesitate to contact us on 0345 241 7742. Alternatively, we’ve recently opened a branch in Wilmslow, where you’re welcome to visit and try styles in store. I hope this information helps you. Kind regards, Rosie l Customer Services

Posted 3 months ago

“Disappointed by the language '365 day, hassle free returns'. Not convinced its clear and transparent - something I might ask the ASA and CMA to look at. I read it to mean returns are free only to latterly read the small print which states the customer needs to cover returns costs. Customers ahould take care on this point when ordering.”

Helpful Report

Posted 4 months ago

Thank you for your review, we are sorry to hear that you had not read our returns policy before ordering and that you thought that returns were free. We dodeliver free of charge but we do not cover the cost of returns, we do have a handy returns portal you can use, to access a reduced-price, fully tracked Royal Mail return label. This costs £3.20. You can take your return to a Charles Clinkard store free of charge. Just take along your shoes and order number. All of the information is on our website, I am sorry that you had not seen this. https://www.charlesclinkard.co.uk/refunds-exchanges-i871 Kind regards, Janice

Posted 3 months ago

“I ordered two pairs of boots and both are damaged I have to take both pairs back to the. Store”

Helpful Report

Posted 4 months ago

Thank you for taking the time to leave us a review. Please accept my apologies your order was not up to our usual standards. If you have not yet taken your order into store for a refund, please feel free to contact our Customer Service Team and we can assist with posting at no cost to yourself. We are available 7 days a week and can be contacted via email, phone or the chat feature on our website. Kind regards, Hannah, Customer Services

Posted 3 months ago

“Disappointed because the item colour shown on the website was far removed from the actual colour. I expected to pick up navy blue ankle boots. They were a much lighter blue with an even lighter shinier insert behind the heel.”

Helpful Report

Posted 4 months ago

Thank you for reviewing your recent order. Please accept my apologies the boots were not as expected. We aim to be as accurate as possible with our listings but a product's true colour may not exactly match that shown on your device or on our website. I have passed your feedback along so this can be looked into further. However, I am glad to see the staff in our branch were able to assist with your refund, this should now be back in your account. Kind regards, Hannah, Customer Services

Posted 4 months ago

“I ordered a pair of Gabor blue boater ankle boots and when they arrived one boot was totally faded and a completely different colour to the other one. Very disappointing. Had to return to the shop.”

Helpful Report

Posted 4 months ago

Thank you for your review. We apologise that this has happened, all orders should be quality checked before dispatch and we have on this occasion let you down. I am sorry for any disappointment and hope that you found the return process adequate. Kind regards, Janice - customer services

Posted 4 months ago

Charles Clinkard is rated 4.8 based on 48,975 reviews