Charles Clinkard Reviews

Name: Charles Clinkard
Address: Eveline House, Cannon Park Way, Middlesbrough, Middlesbrough
Rating: 4.76

4.8 Rating 49,669 Reviews

96 %

of reviewers recommend Charles Clinkard

4.8

Based on 49,669 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Visit Website

Phone:

0345 241 7742

Email:

help@clinkard.co.uk

Location:

Eveline House, Cannon Park Way, Middlesbrough
Middlesbrough
TS2 1AX

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Charles Clinkard 5 star review on 28th June 2025

Charles Clinkard 5 star review on 26th June 2025

Charles Clinkard 5 star review on 15th May 2025

Charles Clinkard 5 star review on 14th May 2025

Charles Clinkard 5 star review on 22nd April 2025

Charles Clinkard 5 star review on 11th April 2025

297

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good selection of shoes but the shoes I received looked to have either been ex display or worn before as the logo on the inner of one had rubbed off and the soles were dirty so had to be returned (at my own cost).”

Helpful Report

Posted 4 days ago

“Well unfortunately my order went to another client and her order came to me. I have returned the wrong order back to your warehouse and await the other customer returning MY order to you which then hopefully will be sent on to me. A very nice lady called Cheryl from your warehouse is dealing with this and I do hope that I eventually receive my order as there are NO more of these shoes left.”

Helpful Report

Posted 5 days ago

“I was very disappointed when my shoes arrived as they were clearly not a new pair of shoes. I have now received a new pair of shoes. The shoes were ordered in store. The first pair were delivered by post office and the second pair by courier. I would be very wary about ordering from you again. The delivery time is how long it took to get the second pair of shoes.”

Helpful Report

Posted 1 week ago

Thank you for your feedback. I’m sorry to hear about the condition of your initial order upon arrival. We appreciate your patience in this matter and are glad our Customer Service assisted so your replacement was a better condition. We let you down on this occasion but hope you shop with us again so we can demonstrate our usual high standards our customers expect. Kind regards, Hannah, Customer Services

Posted 5 days ago

“Sent two odd shoes after waiting weeks for my size to be in stock. My first order. Will not be ordering again. Found cheaper elsewhere…”

Helpful Report

Posted 1 week ago

Thank you for your review. I am sincerely sorry to hear that you received two odd shoes and experienced such frustration with your order. I understand how disappointing this can be after waiting for your size to be in stock. We will certainly look into this issue to ensure it doesn’t happen again. We have let you down on this occasion and hope to have the opportunity to restore faith in us in the future. Kind regards, Hannah, Customer Services

Posted 5 days ago

“Bought the shoes online unfortunately received a pair with one shoe already been worn and had to return it.”

Helpful Report

Posted 1 week ago

Thank you for your review, I’m truly sorry to hear about the issue with the shoes you received. This is certainly not the experience we want for our customers. Please know that we take such matters seriously and will look into this to prevent it from happening again. I can see that we have received yuor return and a full refund issued. Kind regards, Janice - customer services

Posted 1 week ago

“Did not receive item to date 😢🫤”

Helpful Report

Posted 1 month ago

Thank you for leaving us a review. I can't see that we have been contacted to be made aware of this so I am sorry you have not had any assistance. We have reached out to the courier to resolve this as soon as possible. If you ever have a query or issue regarding an order, please do not hesitate to contact our Customer Service Team. We are available 7 days a week and can be reached by phone, email or live chat service on our website. Kind regards, Hannah, Customer Services

Posted 4 weeks ago

“Terrible delivery with DPD, they never left my parcel. I arranged a re-delivery and the driver just drove straight past my house . Now I’m waiting for my shoes to be delivered by the Royal Mail. They still haven’t been delivered and you’re asking me for a review about the shoes🙄 This is a rating on your delivery service.”

Helpful Report

Posted 1 month ago

Thank you for taking the time to leave your feedback. Having reviewed the DPD tracking and your account, I can understand your frustration - I am sorry for your experience on this occasion. It is unusual for DPD in my experience, so I will ensure your feedback is passed along to them. I can see you're now in receipt of your order via Royal Mail. I hope your pleased with your purchase, but if you require any assistance in future, please don't hesitate to contact us. Kind regards, Rosie | Customer Services

Posted 4 weeks ago

“No great as what was delivered, was not what was ordered. So had to return them and get refunded. Had to ask a second time for the P&P too, which finally also got refunded.”

Helpful Report

Posted 1 month ago

Thank you for your review. I am sincerely sorry to hear that you received the incorrect item, and that you have had to return the shoes to us. On this occasion we have let you down and we apologise sincerely for your inconvenience. Kind regards, Janice - customer services

Posted 1 month ago

“Ladies sandals (Rieker Sphere) ordered on line as size not available in store Sandals are in such poor condition and quality they have to be returned If any quality control procedures are in place they did not work in this case Have a number of Clinkard shoes so will be seeking a replacement Very disappointed”

Helpful Report

Posted 1 month ago

Thank you for your review. I am very sorry to hear that the sandals you received did not the meet the high standards our customers come to expect. Please know that we have quality control procedures in place, and your feedback has been passed along to our Warehouse Manager to see how this was not picked up before dispatching. I can't see you have contacted us prior but we hope to resolve this for you swiftly. Our Customer Service Team will be in touch to assist with a returns label and replacement. Kind regards, Hannah, Customer Services

Posted 1 month ago

“Bought slippers online at my wife’s recommendation. The slippers looked well, the size was correct, but when I tried them on, the stitched edge over the top of the foot dug in to the area between my instep and my toes. I tried them for half an hour, but they were not at all comfortable. I then tried to ease the discomfort with shoe trees, this didn’t make any difference, they still dug into to the top of my feet, however the shoe trees made them a little bit wider, as such they were loose. I feel like I wasted my money and time. They looked nice, but were too uncomfortable to wear.”

Helpful Report

Posted 1 month ago

Thank you for your review. We are sorry to hear that your slippers did not fit and that you found them uncomfortable. We do offer a full year to return any item so long as unworn, and have a customer service department which is open 7 days a week, we would have advised for you to return them for a full refund. . Unfortunately as the slippers have been modified by stretching, we will be unable to accept them back. We are sorry that on this occasion you feel as though you have wasted your money and your time. Maybe they will be more comfortable with a sock or add a foam insole? We do hope that you manage to get some wear out of them. I am sorry that I could not be of more help to you on this occasion. Kind regards, Janice - customer services

Posted 1 month ago

“I called last week to ask for a prepaid returns label as the espadrilles I received are not a matching pair - the colour and texture do not match and in my opinion not wearable Further to a prepaid returns label, p&p on my order should also be refunded”

Helpful Report

Posted 1 month ago

Thank you for taking the time to leave us a review. I'm sorry to hear that the espadrilles were not up to our usual high standards and I understand how disappointing this is. Please be assured, we will process a refund for the item upon receipt of your return. As you opted for our free standard delivery service there were no additional charges and when you use the label to post your return to us, there will also be no postage to pay. Once your refund has been issued, we will notify you. In the meantime, if you have any queries, please feel free to contact our Customer Service Team. Kind regards, Hannah, Customer Services

Posted 1 month ago

“The people in store could have not been more helpful x had to order shoes to home address as shoe size not in stock still have not received them !”

Helpful Report

Posted 1 month ago

Thank you for taking the time to review your experience with us. I apologise for the delay in receiving your order, there was an issue with the courier and the item was lost in transit. However, I am glad you were happy with the service from our staff in the Leeds branch and our Customer Service Team were able to assist in dispatching a replacement. This should be with you now and we hope you are happy with your purchase but please do not hesitate to contact us if you have any queries. Kind regards, Hannah, Customer Services

Posted 1 month ago

“Paid for home delivery but got a drop off at local garage with no notification where or when this happened if I hadn’t checked i’d be still in the dark never use this site company again when alerted they never offered any compensation”

Helpful Report

Posted 2 months ago

Thank you for taking the time to leave us your feedback. I’m sorry you have had a poor experience regarding the delivery of your parcel. DPD will deliver to one of their pickup locations if you’ve missed your home delivery – this is to ensure you can still receive your item within the promised timeframe. Normally, you are updated via text or email, so I’m disappointed to hear you were unaware. Unfortunately, we wouldn’t typically offer a discount for this, but please rest assured we will pass along your feedback. Once again, we apologise for any inconvenience caused on this occasion. Kind Regards Cheryl , Customer Services.

Posted 1 month ago

“Hello, I am really disappointed because after a purchase I received a tracking number (RS467788926GB) on April 3rd and a link to the Royal Mail website and it is not possible to track the parcel. I still do not know where it is. The following day in the website of the Post Office of my city said it was on its way but nothing else until today (April 15th) I sent two e-mails to two different e-mail addresses to Charles Clinkard and none of the friendly Customer Services team on sales or help@clinkard.co.uk answered. I do not understand why now you are interested in a review which, obviously, will not be the best. Thank you.”

Helpful Report

Posted 2 months ago

Thank you for taking the time to leave us your feedback. I have been unable to find any correspondence in our inbox but I apologise if you have been left without any responses. With international deliveries, we advise 25 working days for delivery from the point of dispatch. Your order left the UK on the 4th April and the tracking updated once it was scanned by your country's delivery partner. The time in-between is whilst it is in transit and progressing through customs. Again, I am sorry for any disappointment caused but please be assured our Customer Service Team is available 7 days a week and can be reached by phone, email or live chat service on our website. Kind regards, Hannah, Customer Services

Posted 2 months ago

“Still haven't received my item”

Helpful Report

Posted 2 months ago

Thank you for taking the time to leave us a review. Please accept my apologies you have not received your order. Looking at the tracking the address was not entered correctly and so your parcel has been returned to sender. A member of our Customer Service Team will be in touch with you shortly. If you can provide your address, we can redispatch this as soon as possible. Alternatively, you can let us know if this order is no longer required, we can issue a full refund. I am sorry for any inconvenience caused but hope we can resolve this as soon as possible. Kind regards, Hannah, Customer Services

Posted 2 months ago

“Your staff were excellent in store Chichester,.delivery was five days the shoes arrived today I was not in so the carrier’s just have throne the shoes over my back garden wall no message in my front door it was only I needed to empty the bins I found them .Paying over £80 I was not pleased with this service”

Helpful Report

Posted 2 months ago

Thank you for taking the time to leave us your feedback. It is disappointing to hear about the delivery when such great service was given from our staff instore. Please be assured, we will be chasing this up with the courier as you should have been notified of the delivery regardless if you were home or not. I hope you are happy with your purchase and you shop with us again so we can demonstrate the usual high standards our customers expect from us. Kind regards, Hannah, Customer Services

Posted 2 months ago

“Described on website as standard width fitting but a narrow fit pair arrived! They are therefore of no use and will need to be returned. Very disappointing as they were intended as a birthday present for my daughter.”

Helpful Report

Posted 2 months ago

Thank you for taking the time to leave us a review. I’m very sorry to hear that the shoes you received did not match the width fitting described on our website. I understand how disappointing it must be, especially as they were intended as a gift. Please be assured your comments have been passed along to be sure our listings are accurate. I see our Customer Service Team has assisted with returning the shoes and can issue a full refund once they arrive at our warehouse. Kind regards, Hannah, Customer Services

Posted 2 months ago

“Very disappointed. I purchased a size 5 /38 of the white roselea snaffle mocasin. I am a standard size 5 fitting but this shoe was at least a 6 in length and very wide. There is at least 3/4quarters of an inch from my big toe to the end of the shoe. See attached picture. I can only assume it is a seconds. Shame as shoe very nice. I am really annoyed as I will be left with the cost of sending back the shoe. I have never had a problem like this before. Even with an insole in it is still far too big. Needless to say I wont be shopping here again.”

Helpful Report

Posted 2 months ago

Thank you for taking the time to leave your review. I’m sorry to hear that your recent purchase was not a suitable fit. I understand how disappointing it can be to receive a product that doesn't meet your expectations - especially when you’ve ordered your usual size. Once we have received and inspected them, we will update regarding your refund. Thank you again for your feedback, and we apologise for any inconvenience caused. Kind Regards Cheryl Customer Services.

Posted 2 months ago

“Unbelievable that someone thought they could send out one new shoe and one ex display, bleached off its original colour and very obviously not a matching pair!”

Charles Clinkard 1 star review on 4th April 2025

Helpful Report

Posted 3 months ago

Thank you for your review and also for taking my telephone call. I have emailed you as promised and please be assured that our dispatch team will be made aware of this and asked to be more careful to avoid disappointment to others. You are right that this is not acceptable and we apologise sincerely for your inconvenience. We will refund in full upon their return as requested. Kind regards, Janice

Posted 3 months ago

“My fiancée bought me a real leather boots for Christmas, I literally wore them 3 times and the sole ripped right off for a £80 pound pair of boots you would not expect that to happen”

Helpful Report

Posted 3 months ago

Thank you for taking the time to leave a review. I’m truly sorry to hear this has happened after such limited wear. We understand how disappointing this can be, especially as this was a gift. We are happy to look into this further but require more details. If you can contact our Customer Service Team and provide your proof of purchase we can advise the next steps. Our Customer Service Team is available 7 days a week and can be contacted by phone, email and live chat service on our website. Kind regards, Hannah, Customer Services

Posted 3 months ago

Charles Clinkard is rated 4.8 based on 49,669 reviews