Charles Clinkard Reviews

Name: Charles Clinkard
Address: Eveline House, Cannon Park Way, Middlesbrough, Middlesbrough
Rating: 4.76

4.8 Rating 49,668 Reviews

96 %

of reviewers recommend Charles Clinkard

4.8

Based on 49,668 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Visit Website

Phone:

0345 241 7742

Email:

help@clinkard.co.uk

Location:

Eveline House, Cannon Park Way, Middlesbrough
Middlesbrough
TS2 1AX

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Charles Clinkard 5 star review on 28th June 2025

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297

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“There is nothing express about express shipping! It took over a week to get my order!”

Helpful Report

Posted 1 year ago

Thank you for your review. Express is a disaptch within 3 working days and a delivery within 4. I apologise that on this occasion, your order was a day later than this.. This is most unusual and we are genuinely sorry if this caused any inconvenience to you. Kind regards, Janice - customer services

Posted 1 year ago

“Good products, but I was disappointed to find that I had to organise and pay for return postage for the item I decided to return.”

Helpful Report

Posted 1 year ago

Thank you for taking the time to contact us. Rest assured, I will pass along your feedback to the relevant team. Should you need to return in future, we have a shop in Wilmslow that you can use or you can return with Collect + from as little as £4.49. I hope this information helps. Kind regards, Rosie, Customer Services.

Posted 1 year ago

“Transaction and delivery was prompt and hassle free, but unfortunately the shoes I ordered for my daughter arrived faulty. I’m currently in the process of returning them as a result.”

Helpful Report

Posted 1 year ago

Thank you for taking the time to leave us a review. I am sorry to hear about the problem you have had. If you contact our Customer Service Team on 0345 241 7742 or sales@clinkard.co.uk we can advise on how to return your order and assist in an exchange or refund. Kind regards, Hannah, Customer Services

Posted 1 year ago

“Not the fault of Charles Clinkard but ordered 2 pairs of shoes of the same type bought previously but neither fit. Had 5 pairs of this particular shoe in the past but decided on the same shoe in a different colour...one was too big, the other too small and far too tight......they are supposed to be wide fit. Having to pay to return these shoes is very annoying. A warning should be put on the website that these shoes do not correspond with the same shoe in a different colour way.”

Helpful Report

Posted 1 year ago

Thank you for your review and for sharing the findings that you have had with these shoes. They are indeed a wide fitting, and should be of the same fitting as others in the same range. I apologise for your inconvenience and do hope that you find a shoe that you like as much that is a better fitting for you. Kind regards, Janice - customer services

Posted 1 year ago

“Bought a pair of shoes for my girlfriend's birthday, arrived on time but marked, ordered another pair was told they would be checked but was marked , in the end got my money back , never ordering again !”

Helpful Report

Posted 1 year ago

Thank you for your review. I am sorry to hear about the experience you had with your order. The item was sent directly from the supplier and we were advised the stock was checked before it was dispatched. I apologise if this was not the case. Please be assured, this will be investigated further. Kind regards, Hannah, Customer Services

Posted 1 year ago

“The process of buying from Charles Clinkard was good but I am not happy with your return system. I bought two pairs of shoes online. They were easy to order and arrived within a reasonable time. However, one pair didn’t fit and had to be returned. I did this via the Post Office with tracked delivery (as suggested by yourselves) which cost £10. That made the pair of shoes I bought very expensive and I could have got them cheaper elsewhere so I will not be buying from Charles Clinkard again. Other shops I buy from online, either offer free returns or charge a standard amount e.g. £3 which is deducted from the refund. Perhaps you could offer something similar?”

Helpful Report

Posted 1 year ago

Thank you for your feedback. With the Post Office, we recommend a 2nd class tracked service. They may advise higher prices dependant on the weight and value of your order. On the returns page of our website, we have the option to purchase a Yodel label online for £4.49 to take to a drop off point. As we ask customers to cover the cost of returns postage, you are able to find a service suitable for you. If you need advice, please feel free to contact our Customer Service Team. Kind regards, Hannah, Customer Services

Posted 1 year ago

“Leather slippers beautiful. Trying to place an order is horrendous. Took me 4 attempts.”

Helpful Report

Posted 1 year ago

Thank you for your feedback. I am sorry to hear you had issues using our website. Hopefully, this is now resolved but in future you have the option to call our Customer Service Team on 0345 241 7742 and place your order over the phone. We are available 7 days a week. Kind regards, Hannah, Customer Services

Posted 1 year ago

“I have spent over a £1,000 since I started shopping with Charles Clinkard and for the first time ever I had to return a pair of trainers which didn't fit. For the priviledge of doing this it cost me £9.95 which is an obscene amount of money for a return. I will in future use another vendor.”

Helpful Report

Posted 1 year ago

Thank you for your sharing your experience with us. You can purchase a label via our website, and Gabor Shoes, which enables you to return your items for £3.20 via Royal Mail. Please be assured we value your loyalty. In view of the above, I hope you'll reconsider and continue to shop with us in future. Kind regards, Rosie, Customer Services.

Posted 1 year ago

“Sadly instead of an adult 5 pair of crocs we got a teeny baby pair. A v disappointed grandson as his brother’s arrived ok. Still awaiting a replacement adult 5 and hoping they arrive soon as it’s half term.”

Helpful Report

Posted 1 year ago

Thank you for contacting us. Unfortunately, we don't have the style you selected in an adult size 5. This style ranges from an infant size 4 to a junior size 3. Here is a link for the Crocs we stock in the size you require - https://www.charlesclinkard.co.uk/kids-c120/crocs-m30/junior-5-t84. I'm sorry for any confusion caused and I hope this helps clear things up. Kind regards, Rosie, Customer Services.

Posted 1 year ago

“So disappointed! I thought CC would be my go-to for footwear, but my latest odyssey has been a fiasco (although there is a moderately happy ending). 1. The descriptions were wrong for some Paul Green sandals, and for Hush Puppies boots. 2. The returns link went to a page 404 error 3. None of the shoes/boots fitted even though I'd hedged my bets, ordering a range from 38 to 6.5. 4. Two x size 6 Hush Puppies: one pair too small, the other pair too big. How can that happen?! 5. Returns are not free. This is a problem when the size guide is (a) not shown in cm, or (b) if shown, unclear whether the cm's refer to my foot or the shoe. 6. The happy ending: CC have agreed to cover postage - but only, it seems, because of the faulty descriptions; not because of the sizing fiasco. Conclusion: Back to bricks and mortar I go. Unless there's software that enables the customer to upload a tracing of their feet and can predict a good fit...?”

Helpful Report

Posted 1 year ago

Thank you for taking the time to leave us your review. I'm sorry to hear the footwear you purchased didn't fit. Unfortunately, it's not possible to provide sizes in exact measurements at the moment. Different methods of measuring shoes, variations in manufacturing processes, and differing allowances even within the same sizing system could lead to inconsistencies. As suggested, normally we're unable to cover the cost of returning items. However, on this occasion, we were happy to do so due to the item descriptions not being accurate. I can see my colleague who you spoke with in customer services addressed the issues with our tech team and are now resolved. Thank you for bringing this to our attention. For the inconvenience caused on this occasion, please accept my sincere apologies. I'm sure that if you shop with us again in the future, you will be able to find something suitable. Kind regards, Rosie, Customer Services.

Posted 1 year ago

“Made a purchase on a Saturday and paid for express delivery, it didn’t state a time frame for this but mentioned 2-5 days for standard delivery so I presumed it would be next working day like most other businesses that offer express. When it still hadn’t been dispatched 2 working days later I called customer service and emailed as I wasn’t happy with there response of sorry it wasn’t clear but express is 2-4 days. Completely pointless offering this when the only benefit is you get extra money for postage, I may as well have just had standard delivery is would have arrived in the same time!”

Helpful Report

Posted 1 year ago

Thank you for your review. I'm sorry to learn your order didn't arrive when expected. As discussed, we have a couple of expedited shipping services you can opt for at the checkout. Express delivery guarantees dispatch within 2-3 working days. Additionally, we have Next Day Delivery, so if you place your order before 5pm, it will be with you the following working day. I can see we dispatched your Express order within 2 days, but I am sorry for the confusion caused on this occasion. I hope the above information helps for future. Kind regards, Rosie, Customer Services.

Posted 1 year ago

“I paid the full amount for next day delivery yet my sandals arrived 6 days later. They replied to me once however my second email has been read but no one replied. The option for next day guaranteed delivery ought to be disabled for Bank Holiday weekends as it is on other websites. I’m sure their software is sophisticated enough for at least that in order to be a little more customer friendly.”

Helpful Report

Posted 1 year ago

Thank you for your review. I am sorry for any confusion caused. As a goodwill gesture, I’ve refunded your £5.99. Apologies once again” Kind Regards Cheryl Customer Services.

Posted 1 year ago

“Cost a fortune to return my goods so I wind be shopping online again”

Helpful Report

Posted 1 year ago

Thank you for your review. You can take your return back to any Charles Clinkard store, or return via any courier or postal service that you wish. Second Class Royal Mail seems to be the cheapest. We do have a link to Collect Plus on our website where for the reduced cost of £4.49 you can create a label that will cover up to 10 kilo so you can return several items together. I do hope that you find this information useful for future reference. Kind regards, Janice – customer services

Posted 1 year ago

“I ordered some slippers for my mums birthday and checked the stock at my branch it said 1 available so I ordered for click and collect but they did not confirm for a day or so by time they did it was 1 day before her birthday and it said they’ll be in next week which was 4 days after her birthday. Friendly staff in store but terrible online service that left me without a present for my mum”

Helpful Report

Posted 1 year ago

Thank you for leaving your feedback. I am sorry to hear you did not receive your order in time for your mum’s birthday. At the checkout, you have selected the collect in store option. This means your order is dispatched within 2-5 working days and once your order is ready to collect, you will be contacted by the store. Unfortunately, at the moment, there is no option to reserve and collect online, which I believe is what you were hoping to arrange. Should you wish to reserve an item in future, you can call the store directly or Customer Services, and we’ll happily arrange this for you. I hope you’ll accept my apologies for any confusion caused. Kind Regards Cheryl Customer Services.

Posted 1 year ago

“Sadly the staff in the shop I visited were completely disinterested, didn't seem to know their stock and were not at all helpful. I won't be going there again”

Helpful Report

Posted 1 year ago

Thank you for your review. I apologise sincerely that you found that the staff in the store were not as helpful as you would have liked them to be. I can see that you took 3 pair of shoes back for refund and that this has been actioned, but if you were needing advice, we are sorry if thye did not provide this for you. We do have other stores close to you and hope that you may visit them if you would like help. Please be assured that our area manager will be informed (anonymously) of your findings so that in house trainning can be given where needed. Kind regards, Janice - customer services

Posted 1 year ago

“I love Charles Clinkard and their range of shoes and buy regularly (probably too regularly!). Their instore service is excellent and up until recently couldn't fault the online shopping experience. However, inexplicably, they have withdrawn the collect-from-store facility. I was very disappointed that it just did not appear in the dropdown selection and I could only opt for home delivery. The help information mentioned click and collect, but there was simply no option. This is a huge disappointment as I find it a lot more convenient than home delivery.”

Helpful Report

Posted 1 year ago

Thank you for your feedback. A technical issue meant the option to collect in our Bristol store was temporarily unavailable. This has since been resolved and the collect in store option is available at the checkout. I hope this helps and I'm sorry for any hassle this caused you. Kind regards, Rosie, Customer Services.

Posted 1 year ago

“Expensive postal costs if you have to return shoes.”

Helpful Report

Posted 1 year ago

Thank you for your review. You can buy a return label for £4.49 on our website which will cover up to 10 kilo of returns so you can send several items back in one go. Alternatively second class Royal mail with tracking is a low cost return process. You can take back to a Charles Clinkard store also. I do hope that this h for future reference. Kind regards, Janice - customer services

Posted 1 year ago

“The boots I ordered had clealy been worn as they had dried in mud on the soles. However, when I contacted Clinkards Customer Services they couldn't have been more helpful. Thye snet me a pre-paid label so I could return the bootsd and a refund was issed very quickly. So 2/5 for the item BUT 5/5 for customer service.”

Helpful Report

Posted 1 year ago

Thank you for your review. It is disappointing to learn that your purchase wasn't in the condition we would expect. This item is dispatched directly from Padders. Please be assured, we will forward your feedback to make them aware. I'm pleased our CS Team were able to rectify the issue for you. Apologies for the inconvenience caused. Kind regards, Rosie, Customer Services.

Posted 1 year ago

“Ordered a pair of pink trainers which came quickly but on unpacking the box. Found 2 trainers both pink but different styles and different sizes! On phoning Charles Clinkard the lady said that shouldn't happen! And would send out another pair when I returned them, advised her I had purchased thenm to wear that weekend. She reluctantly agreed to send a correct pair out straight away and would enclose a prepaid postage label for the odd trainers. These came quickly too but beware as this is the second time they have sent odd shoes to me.”

Helpful Report

Posted 1 year ago

“Very disappointed that it has cost me £12.75 to return 2 pairs of shoes. Will think very carefully before ordering anything again.”

Helpful Report

Posted 1 year ago

I’m sorry to hear how much you have been charged for your return. You can return your order for free to your local Charles Clinkard store. We also offer a collect plus label on our website for £4.49 which cover up to 10KGs. If you ever need to discuss the most suitable way to return, please don’t hesitate to contact us. Please accept my apologies for any inconvenience caused.

Posted 1 year ago

Charles Clinkard is rated 4.8 based on 49,668 reviews