Charles Clinkard Reviews

Name: Charles Clinkard
Address: Eveline House, Cannon Park Way, Middlesbrough, Middlesbrough
Rating: 4.76

4.8 Rating 48,978 Reviews

96 %

of reviewers recommend Charles Clinkard

4.8

Based on 48,978 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Visit Website

Phone:

0345 241 7742

Email:

help@clinkard.co.uk

Location:

Eveline House, Cannon Park Way, Middlesbrough
Middlesbrough
TS2 1AX

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Charles Clinkard 5 star review on 22nd April 2025

Charles Clinkard 5 star review on 11th April 2025

Charles Clinkard 1 star review on 4th April 2025

Charles Clinkard 5 star review on 26th February 2025

Charles Clinkard 5 star review on 6th February 2025

Charles Clinkard 5 star review on 29th January 2025

Charles Clinkard 5 star review on 17th December 2024

292

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Made a purchase on a Saturday and paid for express delivery, it didn’t state a time frame for this but mentioned 2-5 days for standard delivery so I presumed it would be next working day like most other businesses that offer express. When it still hadn’t been dispatched 2 working days later I called customer service and emailed as I wasn’t happy with there response of sorry it wasn’t clear but express is 2-4 days. Completely pointless offering this when the only benefit is you get extra money for postage, I may as well have just had standard delivery is would have arrived in the same time!”

Helpful Report

Posted 11 months ago

Thank you for your review. I'm sorry to learn your order didn't arrive when expected. As discussed, we have a couple of expedited shipping services you can opt for at the checkout. Express delivery guarantees dispatch within 2-3 working days. Additionally, we have Next Day Delivery, so if you place your order before 5pm, it will be with you the following working day. I can see we dispatched your Express order within 2 days, but I am sorry for the confusion caused on this occasion. I hope the above information helps for future. Kind regards, Rosie, Customer Services.

Posted 11 months ago

“I paid the full amount for next day delivery yet my sandals arrived 6 days later. They replied to me once however my second email has been read but no one replied. The option for next day guaranteed delivery ought to be disabled for Bank Holiday weekends as it is on other websites. I’m sure their software is sophisticated enough for at least that in order to be a little more customer friendly.”

Helpful Report

Posted 11 months ago

Thank you for your review. I am sorry for any confusion caused. As a goodwill gesture, I’ve refunded your £5.99. Apologies once again” Kind Regards Cheryl Customer Services.

Posted 11 months ago

“Cost a fortune to return my goods so I wind be shopping online again”

Helpful Report

Posted 1 year ago

Thank you for your review. You can take your return back to any Charles Clinkard store, or return via any courier or postal service that you wish. Second Class Royal Mail seems to be the cheapest. We do have a link to Collect Plus on our website where for the reduced cost of £4.49 you can create a label that will cover up to 10 kilo so you can return several items together. I do hope that you find this information useful for future reference. Kind regards, Janice – customer services

Posted 1 year ago

“I ordered some slippers for my mums birthday and checked the stock at my branch it said 1 available so I ordered for click and collect but they did not confirm for a day or so by time they did it was 1 day before her birthday and it said they’ll be in next week which was 4 days after her birthday. Friendly staff in store but terrible online service that left me without a present for my mum”

Helpful Report

Posted 1 year ago

Thank you for leaving your feedback. I am sorry to hear you did not receive your order in time for your mum’s birthday. At the checkout, you have selected the collect in store option. This means your order is dispatched within 2-5 working days and once your order is ready to collect, you will be contacted by the store. Unfortunately, at the moment, there is no option to reserve and collect online, which I believe is what you were hoping to arrange. Should you wish to reserve an item in future, you can call the store directly or Customer Services, and we’ll happily arrange this for you. I hope you’ll accept my apologies for any confusion caused. Kind Regards Cheryl Customer Services.

Posted 1 year ago

“Sadly the staff in the shop I visited were completely disinterested, didn't seem to know their stock and were not at all helpful. I won't be going there again”

Helpful Report

Posted 1 year ago

Thank you for your review. I apologise sincerely that you found that the staff in the store were not as helpful as you would have liked them to be. I can see that you took 3 pair of shoes back for refund and that this has been actioned, but if you were needing advice, we are sorry if thye did not provide this for you. We do have other stores close to you and hope that you may visit them if you would like help. Please be assured that our area manager will be informed (anonymously) of your findings so that in house trainning can be given where needed. Kind regards, Janice - customer services

Posted 1 year ago

“I love Charles Clinkard and their range of shoes and buy regularly (probably too regularly!). Their instore service is excellent and up until recently couldn't fault the online shopping experience. However, inexplicably, they have withdrawn the collect-from-store facility. I was very disappointed that it just did not appear in the dropdown selection and I could only opt for home delivery. The help information mentioned click and collect, but there was simply no option. This is a huge disappointment as I find it a lot more convenient than home delivery.”

Helpful Report

Posted 1 year ago

Thank you for your feedback. A technical issue meant the option to collect in our Bristol store was temporarily unavailable. This has since been resolved and the collect in store option is available at the checkout. I hope this helps and I'm sorry for any hassle this caused you. Kind regards, Rosie, Customer Services.

Posted 1 year ago

“Expensive postal costs if you have to return shoes.”

Helpful Report

Posted 1 year ago

Thank you for your review. You can buy a return label for £4.49 on our website which will cover up to 10 kilo of returns so you can send several items back in one go. Alternatively second class Royal mail with tracking is a low cost return process. You can take back to a Charles Clinkard store also. I do hope that this h for future reference. Kind regards, Janice - customer services

Posted 1 year ago

“The boots I ordered had clealy been worn as they had dried in mud on the soles. However, when I contacted Clinkards Customer Services they couldn't have been more helpful. Thye snet me a pre-paid label so I could return the bootsd and a refund was issed very quickly. So 2/5 for the item BUT 5/5 for customer service.”

Helpful Report

Posted 1 year ago

Thank you for your review. It is disappointing to learn that your purchase wasn't in the condition we would expect. This item is dispatched directly from Padders. Please be assured, we will forward your feedback to make them aware. I'm pleased our CS Team were able to rectify the issue for you. Apologies for the inconvenience caused. Kind regards, Rosie, Customer Services.

Posted 1 year ago

“Ordered a pair of pink trainers which came quickly but on unpacking the box. Found 2 trainers both pink but different styles and different sizes! On phoning Charles Clinkard the lady said that shouldn't happen! And would send out another pair when I returned them, advised her I had purchased thenm to wear that weekend. She reluctantly agreed to send a correct pair out straight away and would enclose a prepaid postage label for the odd trainers. These came quickly too but beware as this is the second time they have sent odd shoes to me.”

Helpful Report

Posted 1 year ago

“Very disappointed that it has cost me £12.75 to return 2 pairs of shoes. Will think very carefully before ordering anything again.”

Helpful Report

Posted 1 year ago

I’m sorry to hear how much you have been charged for your return. You can return your order for free to your local Charles Clinkard store. We also offer a collect plus label on our website for £4.49 which cover up to 10KGs. If you ever need to discuss the most suitable way to return, please don’t hesitate to contact us. Please accept my apologies for any inconvenience caused.

Posted 1 year ago

“I think that paying postage to receive an item and then paying further postage to return an item will definitely put me off buying from you again.”

Helpful Report

Posted 1 year ago

Thank you for your review. Any order over £40 will not be charged postage, we did not charge you for the delivery. We do ask if customers can cover the cost of returns, or take back to a Charles Clinkard store. You do have 2 not too far from you and you have up to a year to return them so long as unworn. I do hope that this information is of help. Kind regards, Janice - Customer Services.

Posted 1 year ago

“I love the design and style of many of your shoes, so I ordered 5 pairs to see how will they fit my 3 yo daughter. Unfortunately only one or two pairs were suitable. When I prepared the parcel for return I’ve realised that I have to cover the cost myself, and of course pay for recorded delivery, which unfortunately it makes my last order with the company, as it’s not cost effective. I found two Charles Clinkards shops within 20 mins drive, yet you can’t return them if you purchased online.”

Helpful Report

Posted 1 year ago

Thank you for your review. You can take returns back to any main Charles Clinkard store where you can return for free, or you can choose any postal service that you wish. Royal Mail second class with tracking is the cheapest method, but if you choose signed for next day for example, that would be expensive. There is no need to choose this method, as second class only take 24 hours longer to arrive and we process all returns within 3 working days. There is also a link on our website where for £4.49 you can return up to 10 kilo. This link is to Collect + who have outlets where you can drop off your package. I hope that this information is of help should you change your mind and do order again in the future. You also have up to 365 days to return an item so long as unworn. Kind regards, Janice - customer services

Posted 1 year ago

“Shoes arrived in a battered box which must have happened before dispatch as a "botched repair job" had been completed using cellotape. Small refund was agreed but totally underwhelmed when I opened the package. Would have expected more from such a reputable supplier”

Helpful Report

Posted 1 year ago

Thank you for leaving your feedback. I am sorry to see the condition of the box that your purchase arrived in. I can understand why you are disappointed. As discussed with our customer services team, we have applied a discount to your order on this occasion. Please be assured your correspondence has been passed to our warehouse manager for him to investigate. I hope you will accept our sincere apologies for your experience on this occasion. Kind regards Cheryl Customer Services.

Posted 1 year ago

“I ordered a pair of Fly London boots in the sale. They arrived without any brand packaging or the brand box. This was not mentioned on the website and so was not the reason for the sale price. As they were a birthday present this was very disappointing. I rang customer services and spoke to Cari on Friday 23rd Feb and she said that she would find out if you could find the Fly London packaging to send to me and that she would ring me within a couple of days. This has not happened. I am happy with my Fly London boots and with the sale price, but I am not happy with your customer service, nor the failure to state on-line that the boots were without any brand packaging or labels. This makes me question whether they were display boots or returns and I feel therefore that a further discount would have been appropriate. I would have reconsidered my purchase if I had known, but it was too late to return by the time they arrived, as you had sold out.”

Helpful Report

Posted 1 year ago

Thank you for your review. We are sorry that you were disappointed with your purchase. Boxes can get damaged, and if they do, we would re box into an unbranded box so that we can send out the shoes. Under our terms and conditions, it does mention that shoes may have been returned, or been on display https://www.charlesclinkard.co.uk/delivery-i261 (you would need to copy and paste) it reads as follows. QUALITY CHECKS In order to offer the greatest selection of products, we sometimes source items from our stores. For this reason we cannot guarantee that our items have not been tried on in store at some point. Sale items may have been displayed on racks in our stores also. We adopt a rigorous quality checking procedure which aims to ensure that the products we dispatch meet the high standards that our customers expect. If you are not happy with the product you have received, please contact us on 0345 241 7742 to discuss. I will have aword with Carrie and see if she was able to find a new box for you. I hope that this information helps. Kind regards, Janice - customer services

Posted 1 year ago

“I bought two pairs of gabor shoes and I always buy size 5. Both these pairs are too small and there is no returns label and i have to pay the postage to get the shoes and then to return them. Wont be buying on line ever again. And there is no Clinkard shop near me.”

Helpful Report

Posted 1 year ago

Thank you for your review. We are sorry to ehar that the shoes that you ordered do not fit. You can choose any postal service that you wish. Royal Mail second class is the cheapest method, but if you choose signed for next day for example, that would be expensive. There is no need to choose this method, as second class only take 24 hours longer to arrive and we process all returns within 3 working days. There is also a link on our website where for £4.49 you can return up to 10 kilo. This link is to Collect + who have outlets where you can drop off your package. I hope that this information is of help should you change your mind and do order again in the future. You also have up to 365 days to return an item so long as unworn. We do cover the cost of postage to you and if you would like to have an exchange to a smaller size, we would cover this delivery postage too. Kind regards, Janice - customer services

Posted 1 year ago

“Insoles of childrens boots started coming away after 1 week”

Helpful Report

Posted 1 year ago

Hello Thank you for taking the time to leave some feedback. It's surprising to hear you have encountered this problem. Please contact our Customer Services Team on 0345 241 7742, so we can investigate further. Please accept my apologies for the inconvenience caused. Kind regards Michael

Posted 1 year ago

“Having worked for many years in a shoe shop, I know the importance of checking a pair of shoes before a sale, sadly this was not my experience with Charles Clinkard as the shoes I ordered were in the wrong box ! This meant they were the wrong size and had to be retuned. I then made my purchase elsewhere.”

Helpful Report

Posted 1 year ago

Thank you so much for taking the time to provide us with your feedback regarding your experience with Charles Clinkard. I sincerely apologise for the unfortunate incident you encountered with your order. I understand the importance of ensuring accuracy, so please be assured I have passed your feedback to our warehouse team. I can see we received your return and a refund was processed on the 7th February, so should be with you soon. I hope you will shop with us in future despite your experience on this occasion. Kind regards, Hannah, Customer Services

Posted 1 year ago

“I ordered a pair of school shoes and a pair of wellies for which payment was taken. I was then called to be told that the school shoes are actually unavailable. I have not yet received a refund for the unavailable shoes and am somewhat disappointed with the overall experience.”

Helpful Report

Posted 1 year ago

Thank you for your review. We do apologise that your school shoes were not available. Occasionally this can happen, but is not the norm and we are sorry that we have let you down. I can see that you paid via PayPal and that this has been refunded to you on 31st January after your contact with us. We are genuinely sorry for your inconvenience. Kind regards, Janice - customer services

Posted 1 year ago

“I ordered two pairs of the ‘Helen Womens Sports Trainers’ in the colour Visone Nubuck, one for myself in size 6 and one for my sister in size 5.5. Unfortunately, what I received was the correct pair for myself along with, what I think must be, a pair of ‘Aloe Womens Trainers’ in the colour Antique Rose in size 5.5, i.e. I was sent a different style AND colour from the one I ordered. There is even a mismatch in the label for the latter pair of trainers as this is for a Helen Visone Nub/Mesh. While the style and colour are possibly just about similar enough to explain the mix up, it means that I now have the inconvenience of spending time dealing with the return for the shoes intended for my sister, taking it to the post office (as it’s over £50 in value) and having to argue about getting a refund for the correct amount of money including the money spent for returning an incorrect item. I will leave feedback with Trustpilot once I have completed the return. I gave 2 out of 5 Stars, as I do like the ‘correct’ trainers I ordered for myself and they are well-made and comfortable.”

Charles Clinkard 2 star review on 29th January 2024

Helpful Report

Posted 1 year ago

Thank you for taking the time to contact us. I am sorry to hear that the incorrect item was delivered to you. I have reviewed all our methods of communication, but unfortunately, it appears we were unaware of this before now. Can you please confirm we're referring to your purchase from July 2023? Just for future reference, we wouldn't expect you to pay for your postage and will refund you without hesitation, considering this appears to be our error. I'm sorry if thought otherwise. We haven't received your package back with us yet. However, I'll ensure someone from Customer Services calls you once we have, to discuss. I hope this information helps and that we're given the opportunity to reestablish your trust in Charles Clinkard. Kind regards, Rosie, Customer Services.

Posted 1 year ago

“I bought some school shoes in a size 7 and 8 thinking I was buying adult sizes as they stated size 7 and 8 when they came they where toddler sizes if the sizing had said 7k and 8k I wouldn't have bought them but customer service was great so refunded for items maybe need to change size labelling”

Helpful Report

Posted 1 year ago

Than you for your review. These are called Adidas Tensaur Sport Kids Riptape School Shoes and we are sorry that you did not realise that they were childrens shoes and not adult sizes. We do describe on our website junior if they are the larger sizes so that people know that they are not toddlers. Thank you for letting us know that you were happy with the customer service that you received. Kind regards, Janice - customer service

Posted 1 year ago

Charles Clinkard is rated 4.8 based on 48,978 reviews