Charles Clinkard Reviews

Name: Charles Clinkard
Address: Eveline House, Cannon Park Way, Middlesbrough, Middlesbrough
Rating: 4.76

4.8 Rating 45,089 Reviews

96 %

of reviewers recommend Charles Clinkard

4.8

Based on 45,089 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Visit Website

Phone:

0345 241 7742

Email:

help@clinkard.co.uk

Location:

Eveline House, Cannon Park Way, Middlesbrough
Middlesbrough
TS2 1AX

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Charles Clinkard 5 star review on 20th April 2024

Charles Clinkard 5 star review on 13th March 2024

Charles Clinkard 5 star review on 5th March 2024

Charles Clinkard 5 star review on 2nd March 2024

257

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Overpriced for a slipper. Very thin sole not good. Also very tight fit for a size 6”

Helpful Report

Posted 1 year ago

Thank you for your review. We are sorry to hear that you found this shoe tight for you. With regard to the price, the slipper is of a very high quality and is leather inside and out. We are sorry to hear that you were disappointed. We hope that you find something that you like better and is also a better fit for you. Kind regards, Janice

Posted 1 year ago

“Whereas your products might be fine, your mail order policy of having to pay for returns is not acceptable. How is one meant to try on your shoes without having them sent and if they don't fit how wrong is it that one is forced to pay several pounds to return? Your margins of profit are well able to carry this relatively small cost especially if a deal is made with certain carriers. I purchased a pair of your shoes online via one of your retailers. They fitted perfectly however within the parcel was a returns pre-paid label should I have wished to return. If one of your customers can offer free returns, so can you! I shall not be using your website again.”

Helpful Report

Posted 1 year ago

Thank you for your review. We pay for postage to customers for orders over £40. As we do not have our own delivery service, we pay for the courer service for that delivery. We do as advised in our terms and conditions and in our returns information, ask customers to cover the cost of returns. There is a link on our webite under the returns section where you can purchase a collect+ label for £4.49. This would allow you to return up to 10 kilo (so would cover several pairs of shoes) for this one low cost, or you can take your order back to any Charles Clinkard store. You do have up to one year to do this, so long as the item is unworn. We are sorry that you are disappointed, we do review or policies from time to time and take customer comments into consideration. Kind regards, Janice - customer services

Posted 1 year ago

“Placed an order, which was accepted then sent an email a couple of days later to say it was out of stock. Later that same day received another email to say it was on its way and the money taken. A bit confusing!”

Helpful Report

Posted 1 year ago

Thank you for your review. I am sorry for any confusion, your order was to be sent via the merchandiser and they informed us that your order was out of stock. At the same time a different colleague was processing all on line orders and was not aware of this. i can confirm that full refund has been made and once again apologise that you were sent conflicting information. Kind regards, Janice - customer services

Posted 1 year ago

“I think it’s really poor that I’ve had to pay postage to send items back. Other retailers don’t expect this.”

Helpful Report

Posted 1 year ago

Thank you for your review. We deliver free of charge, but do ask if you can return to a Charles Clinkard store or return by post. The customer pays return postage. You can use the link on our website to collect+ where you can return up to 10 kilo for the low cost of £4.49. This would allow you to send several pair back in one package I hope that this helps for future reference. Kind regards, Janice - customer services.

Posted 1 year ago

“Shoes poor fitting, very annoyed that it cost me £8.95 to return by tracked delivery- won’t be buying online from you again”

Helpful Report

Posted 1 year ago

Thank you for your review. We do deliver free of charge but as if customers can pay for returns or take back to a Charles Clinkard store, we have several in the North East. With regard to postage, you can follow the link on our website to Collect + and for £4.49 you can return up to 10 kilo in one package. Or you can choose a second class service at low cost with Royal Mail and then add tracking for an exta 80p or so. We are sorry to hear that you are disappointed with this service but hope that this information may help for future reference. Kind regards, Janice - customer services

Posted 1 year ago

“Disappointed that return postage is not included as it is with other companies, particularly as there isn't an actual shop in my area.”

Helpful Report

Posted 1 year ago

Thank you for your review. We do deliver orders over £40 free of charge but as shown in our terms and conditions and in our returns, we do ask customers to cover the cost of any unwanted items. There is a link on our website to Collect+ which is £4.49 and covers up to 10 kilo of returns so would cover several pair of shoes for return. One pair may be cheaper by second class Royal Mail. I hope that this helps for future reference. Kind regards, Janice - customer services

Posted 1 year ago

“Initial problems with DPD delivery. When item arrived it was faulty!”

Helpful Report

Posted 1 year ago

Thank you for your review. We are sincerely sorry that the boots that you ordered had a faulty zipper. I have taken a look at your order and can see that we have arranged for them to come back to us. Please let us know when you return them if you would like a replacment for refund. We apologise that you have had this inconvenience. Kind regards, Janice - customer services

Posted 1 year ago

“Bought my daughter's school shoes just before she started back school. She got fitted for a size 11. After her first day at school she came home with big blisters on her heels. After looking at the shoes I discovered I had been sold an 11.5 so she is now wearing 2 pairs of socks until they fit her properly.”

Helpful Report

Posted 1 year ago

Thank you for your review. When you have your childs feet measured in store, this is a guide and you may sometimes find that in certain brands the size may differ slightly and you need maybe a half size larger or smaller. If you feel that your child was not fitted correctly, please go back to store so that they can check for you. Also when you have had soft shoes on during the summer and then go into harder shoes, it is best to wear them around the home at first to get used to them as our feet are no longer used to the harder leather. I do hope that your daughters feet heal soon, and if you do feel that the size is incorrect, that you will give the store an opportunity to have a look. Kind regards, Janice - customer services

Posted 1 year ago

“Royal Mail did not deliver the items and returned it to Charles clinkard who for sone reason have only refunded one item so far”

Helpful Report

Posted 1 year ago

Thank you for your review. I am sorry to hear that you did not recveive your order. Upon checking, you have been refunded for both pair of shoes, I hope that you are able to see this on your statement, however your postage had not been refunded so I have corrected this for you today. We do hope that if you would still like the shoes that you will place a new order. We were unaware of the problem and that they were returned to sender and not returned by you, wo we apologise for any inconvenience. Kind regards, Janice - customer services

Posted 1 year ago

“The product was described as wide and there was no way on this earth that they were wide. They were not in their proper box and very poorly packed. It is also outrageous that the customer had to pay for returning a product that was incorrectly described and was therefore unsuitable.”

Helpful Report

Posted 1 year ago

Thank you for your review and for sharing your findings on the fit of this boot. I can see from the reviews, that a few others have said the same. You can contact customer services on 0345 241 7742 or email sales@clinkard.co.uk if you are unhappy with the fitting and they may be able to arrange for help with postage. We do hope that you will get in touch. Kind regards, Janice - customer services

Posted 1 year ago

“Great quality shoes, but poor customer service, it took 5 days for my order to arrived after I paid for express delivery. I returned part of my order and after a confirmation from collect plus that my return was received at the CC warehouse 2 days ago I have yet to receive a refund or even acknowledgment from Charles Clinkard. After a much faster and efficient service from other retailers I will not be a returning customer.”

Helpful Report

Posted 1 year ago

Thank you for your review. Unfortunately weekends do not count as working days so we are sorry that you thought that this order has taken a long time. I can see that it was delivered on a Monday for you. With regard to returns, we aim to get them done and refund within 3 working days, however at the present time with it being back to school just ended, and people ordering different sixes for the children to try on, there are a lot of returns at the moment. We are working hard to get all of these done as quickly as possible and you should hear from us very soon. Kind regards, Janice - customer services

Posted 1 year ago

“I ordered my daughter's shoes nearly two weeks ago and we still haven't had them. DHL apparently tried to deliver them and we still are without the shoes.”

Helpful Report

Posted 1 year ago

Thank you for your review. We are sorry to hear that there has been a problem with your DPD delivery. I can see that the DPD delivery was returned to sender. I will ensure that a replacement shoe will be sent out to you straight away and be with you by Tuesday of the coming week at the latest. We are genuinally sorry that this has happened. Kind regards, Janice - customer services

Posted 1 year ago

“Disappointing to have to pay returns as well as shipping. Most people buying children’s shoes will want to buy more than one size to check fit. To have to pay to return the others is an expense that means I won’t be using CC again. I appreciate it’s costly for a business, but to remain competitive, this needs to be addressed.”

Helpful Report

Posted 1 year ago

Thank you for your review. Delivery is free, however, you opted for an express delivery which is why there was a charge. With the return, you can take it to your local Charles Clinkard store. You do have one within 5 miles and you have up to 365 days to return an unworn item for a refund. If you do decide to return by post, we do ask customers to pay for the return as you are aware, you could maybe call into the shop instead. I hope that this information helps. Kind regards, Janice - customer services

Posted 1 year ago

“Paid extra for next day delivery. Purchased Friday morning. Got email saying it will be with you tomorrow. They didn't arrive till Wednesday. Where's my refund for the postage..... ?”

Helpful Report

Posted 1 year ago

Thank you for your review. We apologise that your order did not reach you on the next day, we did dispatch on time with a next day serviced paid for. I can see frm the tracking that Royal Mail did not deliver on time and have indeed refunded your postage costs. Kind regards, Janice - customer services

Posted 1 year ago

“It as expected”

Helpful Report

Posted 1 year ago

Thank you for taking the time to leave a review. Kind regards, janice- customer services

Posted 1 year ago

“I had ordered Gabor sandals as a present for my mum. Ordered on line and asked for delivery to a store. The store rang to say the order has arrived with one sandal missing. There were none in the store or online for me to reorder. I am extremely disappointed by the lack of care and the carelessness with the shoe box would have been packed.”

Helpful Report

Posted 1 year ago

Thank you for your review. I apologise sincerely that we have send out one shoe in the box and could not correct our error. All orders should be checked for quality, size etc before posting and we have let you down on this occasion. We do hope that you were able to find something elase and apologise for your inconvenience. Kind regards, Janice - customer services

Posted 1 year ago

“I used Charles Clinkard in Wetherby as I needed a pair of school shoes and a pair of trainers for my two sons. The lady who served us only brought two pairs of school shoes and she never offered for my son to try the second pair on after he said they hurt at the side she just said its because they are new. Had no luck on this trip with my 13 year old who needed a wider fitting as she told me to ring up and see if they have had a delivery. I did this a couple of time and a helpful lady asked me if she had ordered them in for me. The 1st lady had not ordered them in or offered to order them in. I felt like It was a bad service after I spent just shy of £200 and that you no long offer the £5 off when you buy school shoes and trainers together.”

Helpful Report

Posted 1 year ago

Thank you for your review. We are sincerely sorry to hear of your disappointment regarding your experience within the store. Please be assured that I will contact our area manager to let him know of your experience. With regard to the £5 off when you buy trainers, unfortunately, the promotion has not been actioned this year. I have emailed you separately about this. We do hope that you are happy with your order. Kind regards, Janice - customer services

Posted 1 year ago

“I was very disappointed with my delivery. I ended up spending 3 different days waiting on my parcel. DPD were hopeless and kept saying they had tried to deliver my parcel and that I wasn't in when I absolutely was in. In total, I was on the phone seven times trying to sort out delivery. This is totally unacceptable. When the shoes finally arrived one of the boxes was badly damaged. I liked both pairs of shoes but because of the poor delivery service, I would not order from your company again.”

Helpful Report

Posted 1 year ago

Thank you for your review. Upon reading the tracking, DPD does state that they have left a calling card on two occasions and also an image of the property where they have left it. We are sorry if they have missed you and that you did not receive your parcel. We do not have our own courier but pay DPD or Royal Mail to deliver for us, so apologise sincerely if you feel that this was not what happened. I can see that you contacted us about this. We apologise sincerely for any inconvenience caused. If you did decide to order again, if you can let us know, we can request that your order is dispatched with Royal Mail. Kind regards, Janice - customer services

Posted 1 year ago

“I ordered the fit flops they were tight over the instep. You advised me to use tracked post for the return which cost me £8.50. You have shown the advantage of using Amazon. You d not have any shops to return to in my area I.e St.Albans”

Helpful Report

Posted 1 year ago

Thank you for taking the time to leave a review. I am sorry to hear the item you ordered was unsuitable. As you have suggested, you do need to pay for returns. I can see you have been in touch with Customer Services already, but for the future, there are cheaper options such as Collect + you can return for as little as £4.09. I hope this information helps and you will accept my apologies for any inconvenience caused. Kind regards, Rosie, Customer Services

Posted 1 year ago

“The shoes were excellent and arrived promptly. Unfortunately they did not fit and the colour was wrong. I feel that your company should make more effort to describe the colour accurately since obviously colours are not always represented accurately on computer screens Also I had to pay 8.95 to send them back with tracking and because of their value. I have since bought shoes from another company and when the first pair didn´t fit I was able to send them back for free with Yodel. I will not be buying shoes from you again because if they are not suitable it is simply too expensive.”

Helpful Report

Posted 1 year ago

Thank you for your review. You can take your order back to any Charles Clinkard store, ( I am aware that there is not one close to yourself) or return it by Royal Mail or any courier of your choice. A shoe of this size can be returned by Royal Mail for approximately £ 3.50-second class and if you wish can add tracking for a further 80p. Royal Mail can charge up to £11.50 for the next day signed for service, but you do not need to use this. We also have a link on our website to Collect + where you can buy a label for £4.49 which will cover up to 10 kilos in weight, enabling you to send several pairs of shoes back at one time if you wish. We deliver free of charge and if you wished to have an exchange, we would again pay the postage cost to you. I hope that this helps for future reference should you decide to order again in the future. Kind regards, Janice - customer services

Posted 1 year ago

Charles Clinkard is rated 4.8 based on 45,089 reviews