Charles Clinkard Reviews

Name: Charles Clinkard
Address: Eveline House, Cannon Park Way, Middlesbrough, Middlesbrough
Rating: 4.76

4.8 Rating 49,681 Reviews

96 %

of reviewers recommend Charles Clinkard

4.8

Based on 49,681 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Visit Website

Phone:

0345 241 7742

Email:

help@clinkard.co.uk

Location:

Eveline House, Cannon Park Way, Middlesbrough
Middlesbrough
TS2 1AX

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Charles Clinkard 5 star review on 11th April 2025

297

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“really disapointed ordered gabor shoes from your website but ordered the wrong size due to not understanding gabor shoe sizes had to send them back as they dont fit and it cost me £9.59 to send them back i will not be oredering from your website again lynda”

Helpful Report

Posted 1 year ago

Thank you for your feedback. I'm sorry to hear you found the sizes confusing. We have a size chart available and our Customer Services Team are available 7 days a week, should you need any advice in future. I hope you'll give us another chance soon. Kind regards Rosie

Posted 1 year ago

“Very hostile welcome when walking into store Not a very good attitude from any of the senior staff. Only one young member of staff (who ultimately dealt with me) was polite and helpful. Incredibly disappointed by the service and would now look to go elsewhere for my children’s school shoes.”

Helpful Report

Posted 1 year ago

Thank you for taking the time to leave a review. Naturally, it is disappointing to read. Rest assured, that I will forward your feedback to our Head of Retail for review. I hope you'll give us another chance and shop with us again in the future. Kind regards, Rosie, Customer Services.

Posted 1 year ago

“Ordered boots but didn't realise they were not wide fitting, most disappointed as they were beautiful, sadly had to return”

Helpful Report

Posted 1 year ago

Thank you for your review. We are sorry to hear that you did not realise that the boots were a standard fitting and not a wide fit. It does read as standard in the decription, so we are sorry that you missed it. We do hope that you will find something that is a better fit for your requirements, unfortunately we do not have this lovely colour in other boots at the present time. Kind regards. Janice - customer services

Posted 1 year ago

“Good service but wrong colour!”

Helpful Report

Posted 1 year ago

Thank you for your review. We are pleased that you are happy with our service, but disappointted that you have received the wrong colour. The shoes should be black, but with a sheen to them that shows other colours when you move them around, rather like petrol when the light catches it. If it is the incorrect colour and you would like to return your unworn item for refund or exchange, please call us on 0345 241 7742 where we can arrange this at no cost to yourself. Kind regards, Janice - customer services

Posted 1 year ago

“Disappointed as boots ordered where different to original order. Too big & wide but I will keep & purchase thick inner soles & heel crips as I forgot you have to pay for returns as no shop anywhere near to return. I returned a previous order as slightly faulty but never received a refund for postage. This makes for an expensive shop.”

Helpful Report

Posted 1 year ago

Thank you for your review. I am sorry to hear that these boots are not what you ordered? If you would like to give us a call we would not expect you to pay for the return if it is a diifferent boot. You can call us on 0345 241 7742 or email sales@clinkard.co.uk. We do have 2 Charles Clinkard stores, not too far from where you live as well, and if you prefer to return any unwanted item to store, you have up to one year to do this, so there is not a rush to get there. It is within 10 miles so hopefully you may be able to use the store. Just pop your post code into store finder and it will show you where these are. I did look for a previous order that has been returned but could not find one. I am sorry though if you have received a faulty item in the past, and if you did contact us we would have arranged for them to come back to us at no cost to yourself. I do hope that this helps for future information. Kind regards, Janice - customer services

Posted 1 year ago

“Unfortunately, your company's choice of courier spoilt your otherwise good service. Despite emails & phone calls it took several attempts to deliver my order, which was very frustrating.”

Helpful Report

Posted 1 year ago

Hello Thank you for taking the time to leave a review. I have checked the tracking provided by DPD and can see a few attempts had been made at incorrect address'. I will pass this information to DPD to attempt to improve any future deliveries. We are please to see your parcel has now been delivered. Please accept our apologies for any inconvenience caused. Kind regards Michael

Posted 1 year ago

“Easy to order. Delivery satisfactory. The slippers were intended to be a Christmas gift. Poor quality. One slipper was very badly glued on the heel, and I would not have wanted to send this as a gift, so I have returned them and am awaiting a refund. The slippers also felt very hard inside on the ball of the foot, so no good for an 81 year old.”

Helpful Report

Posted 1 year ago

Thank you for your review. We are extremely disappointed to hear of your experience, we sell many different brands of shoes and slippers and apologise that on this occasion the slippers that you received had been finished badly and also were not as comfortable as you would have liked. I do hope that you find slippers that are more suited to your requirements and apologise for any inconvenience caused. Kind regards, Janice - customer services

Posted 1 year ago

“Ordered tan boots but they were very narrow and would have been too tight to wear. This is a shame As this is the first time Gabor boots don’t fit !”

Helpful Report

Posted 1 year ago

Thank you for your review. We are sorry to hear that the boots are narrow for you as they are one of our wide fitting boots. You may find that getting a half size larger would increase the area within the boots for a better fitting, it may be worth a try for you. We do hope that you find a boot that is better fitting for your requirements. Kind regards, Janice - customer services

Posted 1 year ago

“Boots I ordered were not as picture. Arrived with bright blue Ribbon laces. Asked for correct laces to be sent but offered me 10% refund instead. First time I ordered from this website and would not reorder if what you receive is not like the picture description,”

Helpful Report

Posted 1 year ago

Thank you for your review. We are sorry that the shoes that you have received did not have the laces that you expected, we have checked the image and ensured that it now shows the correct laces. Thank you for accepting the 10% discount, this has been done for you. We apologise sincerely for your inconvenience. Kind regards, janice - customer services

Posted 1 year ago

“Ordered a size 8 and was sent a 7.5 which obviously don’t fit. When explaining this I was told I had received the correct size… despite them being a different size to what I ordered, inaccurate advertisement and unhelpful customer service.”

Helpful Report

Posted 1 year ago

Hello Thank you for your review. I’m sorry to hear the experience you have received. Unfortunately, the sizing in this style is done in European sizing I can see a size 41 was ordered which is the size you have received. I can see a pre-paid label has been sent to you if you would like to return the boots to us and we can issue a refund. Please accept my apologies for any inconvenience this has caused. Kind regards Michael

Posted 1 year ago

“It was a bit of a saga but did receive these shoes after a few weeks and lots of emails, calls, etc.”

Helpful Report

Posted 1 year ago

Hello Thank you for taking the time to leave a review. Please accept my deepest apologies for the experience you have received. I would like to apologise on behalf of both couriers DPD for attempting delivery at the wrong location and Royal Mail for losing the parcel. I understand how frustrating this time must have been and is very uncommon experience you have received. I can see your refund has been issued. I have messaged you privately regarding your recent experience. Kind regards Michael

Posted 1 year ago

“I was not happy to pay £8 to return thei trainers that were difficult to get on”

Helpful Report

Posted 1 year ago

Thank you for your review. You can return your order to any Charles Clinkard store or you can post them to us for full refund of the item returned. If you visit our website it is £4.49 for up to 10 kilo which would allow you to post several items back in one package. You can opt for any courier of choice and if you choose Royal Mail second class, this is aroung £3.00 to return one item. You can add on tracking for aproximately 80p more. This could take 2 days to arrive with us. It appears that you may have used a next day service which will cost more and we are sorry to hear that you have pair £8.00 to return a pair of shoes to us. I hope that this information helps for future reference. Kind regards, Janice - customer services

Posted 1 year ago

“Shoes come used and worn. Deffo not getting what you pay for.”

Helpful Report

Posted 1 year ago

Thank you for your email. I am sorry if you have received shoes that look worn. If you could please contact us by email on sales@clinkard.co.uk or call us on 0345 241 7742 we can look into this for you. Shoes may come back as a return if someone has ordered 2 different sizes and send one back, but all shoud be checked upon the return and if re sold checked again. We apologise sincerely that we have let you down on this occasion. Kind regards Janice - customer services

Posted 1 year ago

“Hidden customs charges”

Helpful Report

Posted 1 year ago

Thank you for your review. I’m sorry to hear custom charges applied. This may have happened as delivery was not paid at checkout, as UK was set as the destination country, despite shipping internationally. Custom chargers can vary depending on the country, we do provide this information on our website. Please accept our apologies for the inconvenience. We do hope you like your order. Kind regards Michael

Posted 1 year ago

“Looked good when arrived and had checked size in store just got different colour however even through it was explained in store I need a shoe suitable for a child with high instep and protruding ankle bones I was assured they would be fine however one day I’d wear and they have killed his feet meaning I have had to purchase another pair of shoes at great expense not happy at all and I have shopped at this store for over 10 years”

Helpful Report

Posted 1 year ago

Hello Thank you for contacting us. I am sorry to hear about you're unhappy with your son's trainers. In light of a possible fitting issue, we request a visit back to store. Firstly to establish if this is the case, and if so, we can rectify the problem and secondly so we can follow up with the member of staff involved so further training can be provided if necessary. Are you able to return to the store with proof of purchase and your son, please? I hope you'll accept my apologies for any inconvenience caused. Kind regards, Rosie, Customer Services

Posted 1 year ago

“Meadow Hall shop staff very nice and helpful, we're able to order an item not in stock ( on size) for home delivery. Unfortunately, the shoes were too big and returning them via post cost £11.50. A day later an email confirmed they had been received returned and a refund would be issued, still waiting after almost a week for the refund ( minus the cost of the return post cost) which is poor given electronic banking is available to Charles Clinkard.”

Helpful Report

Posted 1 year ago

Thank you for your review. You can take your return back into a Charles Clinkard store for refund, this would then not cost any postage, we allow up to 12 month for returns, so long as unworn. With regards to postage, it appears that you have used a next day service with Royal Mail which is expensive, you can use 2nd class which would be around £3 and only take one day longer to arrive with us. You can buy extra tracking for arounf 80p so you would see when they arrived with us. Also there is a link on our webiste to Collect+ where for £4.49 you can buy a label that covers up to 10 kilo of returns. As you paid in store and not online, we do need someone to process the return it is not automatic. I have checked and your refund has been actioned. I do hope that this helps for future reference. Kind regards, Janice - customer services

Posted 1 year ago

“The website and range of products is good. Unfortunately, the returns process is not good - only 2 options: Collect Plus or Royal Mail - no QR code option for "print in store" option if you don't have a printer. Although the Collect plus was a reasonable standard fee - I was unable to use this and so had to use the royal mail who charged £10!! based on size and weight of package it had to go via Parcel Force. Please can you look at using a returns portal that offers Evri and other providers with standardised returns printerless options. I won't shop with you again purely because of the cost of returns. Thanks.”

Helpful Report

Posted 1 year ago

Thank you for your review. We do deliver free of carge, but ask customers to cover the cost of return postage as you are aware. You can youself use any courier to return the items to us, Royal Mail is just one option. You can visit the Yodel or Evri site and create a return if you wish. We do find that Royal Mail can be a very reasonable cost, if you use second class. We are progressing and bringing in new systems all of the time and hopefully in the not too distant future we will be able to include other return portals for the use of our customers. Kind regards, Janice - customer services

Posted 1 year ago

“The sandals were different colours when they arrived. This would have been evident when they were packed. I do have to say your staff have been lovely. An assistant in Nottm sourced another psir for me which I didn’t have because they didn’t look good either. I think whoever packs the shoes needs further training. I also think how online and stores keep the shoes needs looking at. I have ordered the sandals again from what I thought was Gabor directly. It transpires it was yourselves. If I had known that I wouldn’t have reordered. Quality should be perfect, particularly as you charge for retirns Thank you”

Helpful Report

Posted 1 year ago

Thank you for your review. We apologise sincerely that you have been sent shoes out that may have been on display. All orders should be quality checked before sending to ensure that the customer is getting a new pair and we have let you down on this occasion. We have a warehouse here as well as stores, if we have no stock left in the warehouse, we do ask our stores to fulfil an order rather than cancel to avoid disappointment. It seems that this has happened on this occasion and the dispatch team should have checked to ensure that the item was suitable for delivery. With regard to returns, we do ask a customer to cover the cost of returns, but not if it is a faulty item. On these rare occasions, we would not expect the customer to be out of pocket and if they get in touch, we can provide a label for the return where postage is covered. I hope that this information helps and we are genuinely sorry for the inconvenience caused. Kind regards, Janice - customer services

Posted 1 year ago

“This was my first time purchase from Charles Clinkard, unfortunately the shoes I ordered arrived damaged with a scrap and a small puncture on the top of one of the shoes. I am in the process of returning them.”

Helpful Report

Posted 1 year ago

Thank you for your review. We are sorry to see that you have been sent a shoe with damage. I can see that you have been in touch and we have provided a label for you to return the shoes to us. Please can you let us know if you would like exchange or refund on the form provided. I apologise sincerely that this has happened and for any inconvenience caused. Kind regards, Janice - customer services

Posted 1 year ago

“My order was slow to arrive, then, unfortunately, the sandals were too big. I phoned to find the best way to return this cost almost 5pounds but if I would like to exchange the delivery would be free of charge, however, if these didn't fit then I would again have to pay the postage thus adding another 5pounds so the cost of these sandals so to have no sandals that fitted has now cost me almost 15pounds sterling. So no Charles Clinkard I will NOT be BUING FROM YOU AGAIN”

Helpful Report

Posted 2 years ago

Thank you for contacting us. As you have suggested, if you need to return an item to us in the post, you cover the cost of this. For future, you can return to any of our retail stores, the closest to you is in East Bridgeford. If you have to return by post, Royal Mail will likely be able to offer a cheaper option than £5. I'm sorry for the inconvenience caused . I hope with the above in mind, you will consider shopping with us again. Kind regards, Rosie, Customer Services

Posted 1 year ago

Charles Clinkard is rated 4.8 based on 49,681 reviews