I love Charles Clinkard and their range of shoes and buy regularly (probably too regularly!). Their instore service is excellent and up until recently couldn't fault the online shopping experience. However, inexplicably, they have withdrawn the collect-from-store facility. I was very disappointed that it just did not appear in the dropdown selection and I could only opt for home delivery. The help information mentioned click and collect, but there was simply no option. This is a huge disappointment as I find it a lot more convenient than home delivery.