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Charles Clinkard Reviews

4.8 Rating 49,674 Reviews
96 %
of reviewers recommend Charles Clinkard
Company Reviews Product Reviews
45,548
 Metrics Info
4.8
Based on 49,674 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Within 5 Days
On-time Delivery
96%
Accurate And Undamaged Orders
97%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.9 out of 5
Returns & Refunds
Refunds Process
Very Easy
Returns Process
Easy
Read Charles Clinkard Reviews
Visit Website

Phone:

0345 241 7742

Email:

help@clinkard.co.uk

Location:

Eveline House, Cannon Park Way, Middlesbrough
Middlesbrough
TS2 1AX

Write Your review

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful
L
Verified Buyer
“Although my order was fine I was shocked to find that if the boots hadn’t have fitted correctly as can often be the case with footwear, the return would have to be paid for by me. I won’t order again from you due to this as I feel distance selling of footwear should have free returns in the UK.”
Helpful Report
Posted 6 months ago
Thank you for taking the time to write a review. Our returns policy is included in our terms and conditions which we ask customers to agree to when placing on order online. I am sorry if the information was not accessible to you. Returns can be made to any of our Charles Clinkard branches and with our 365 day returns policy, you have plenty of time to return when it suits you. We also provide a Royal Mail label on the returns page of our website for £3.20 to give our customers a reasonable price. Kind regards, Hannah, Customer Services
Posted 6 months ago
T
Verified Buyer
“Still waiting for my order”
Helpful Report
Posted 6 months ago
Thank you for leaving us a review. I am sorry to hear you have not yet received your order. Had you contacted our team directly, we would of course looked into straight away. Your tracking shows there was an attempted delivery but unfortunately you were not home so Royal Mail will re-attempt today. If for any reason this does not happen, please let us know and we are happy to investigate for you. Kind regards, Hannah, Customer Services
Posted 6 months ago
C
Verified Buyer
“I have already been in touch via email with you. The Birkenstock slippers arrived in a box that had clearly been badly damaged, was taped up and barely containing the slippers. You refunded me 15% of the price immediately, so I thank you for that. But your warehouse/postroom staff should not be sending out products in that condition.”
Helpful Report
Posted 6 months ago
Thank you for taking the time to leave us a review. I sincerely apologise for the condition of your order and agree this does not meet our usual high standards. This has already been brought to the attention of our Warehouse Manager to be sure our dispatched orders are properly inspected and follow our rigorous quality checks. We thank you for bringing this to our attention so we can improve upon this and I am glad you were happy with the actions of our Customer Service Team and hope you shop with us again. Kind regards, Hannah, Customer Services
Posted 6 months ago
H
Verified Buyer
“One boot hand been tried on you could tell by the size & scuffs on the leather. The box was broken the tissue paper looked like it was retrieved from the bin.”
Helpful Report
Posted 6 months ago
Thank you for your review. I am sorry to hear that the item you received had marks on it and can see that you returned it to one of our stores. All items should be quality checked before sending to customers and I aologise sincerely that on this occasion we have let you down. Please be assured that I will let the dispatch team know of your disappointment and ask them to be more careful to avoid disappointment to others. Kind regards, Janice - customer services
Posted 6 months ago
D
Verified Buyer
“After buying some Mens shoes online that didn't suit I needed to return them, the returns information gave the option to drop off at a shop which I prefer as sometimes stuff goes missing with Royal Mail. The only shop near me in essex is about 30 miles away. On arrival the shop staff told me they did not accept retruns and i'd have to post them (the staff were very nice and helpful, not thier fault). I showed them on the reciept where it said i could return in shop but they still didn't take them, the assistant did call customer services for me which was nice. The information was incorrect and the returns process is rubbish imo, still waiting for reciept of return and refund. I won't use this lot again.”
Helpful Report
Posted 6 months ago
Thank you for your review. We apologise sincerely that this has happened and for any inconvenience caused. Our main stores all take back returns, but we also some concessions stores within other stores and they cannot take back returns. I am sorry that you did not realise this. I have checked your refund and can see that this has been actioned so you should find all to be in order. We are sorry to hear that you will not use our Company again and we are genuinely sorry for your experience. Kind regards, Janice - customer services
Posted 6 months ago
L
Verified Buyer
“I ordered a David jones bag and it came in a plastic bag with an elastic band round it! Not how I was expecting a £40 gift to come packaged”
Helpful Report
Posted 7 months ago
Thank you for your review. I apologise sincerely that your bag was sent to you with an elastic band around it and not tissue. If there is any damage to the bag at all, please do not hesitate to call us on 0345 241 7742 so that we can help. Kind regards, Janice - Customer services
Posted 7 months ago
N
Verified Buyer
“Shoes are OK but the buckles are fiddly and suede definitely not durable. I had to put insoles in as not really any cushioning under foot. I'm happy to pay for quality shoes but these aren't worth it. First time purchase of Gabor and Charles Clinkard so disappointed and won't be returning.”
Helpful Report
Posted 7 months ago
Thank you for your review. We are sorry to hear that you did not like the Gabor shoes that you received. They are a very popular shoe, being leather inside and out and quality is usually what customers mention. There are many other brands also on the Charles Clinkard website, we do hope that you might shop with us again. We also hope that you find something that you like more and happy with the quality. Kind regards, Janice - customer services
Posted 7 months ago
Anonymous
Unverified Reviewer
“I went today to buy a pair of shoes at the Oxford branch, and found the staff quite unfriendly. I will not go again.”
Helpful Report
Posted 7 months ago
Thank you for sharing your feedback. I'm sorry to hear about your experience at our Oxford branch. Your review will be shared with the team to ensure improvements are made and if there is anything specific you'd like to discuss, please feel free to contact us directly at sales@clinkard.co.uk. I hope you'll consider shopping with us in the future. Kind regards, Rosie, Customer Services
Posted 7 months ago
M
Verified Buyer
“Placed an order online for a pair of gents leather slippers. Eventually received a message advising they were in stock. Expecting delivery to my home I telephoned and they were delivered. The slippers are the worst quality imaginable!”
Helpful Report
Posted 7 months ago
Thank you for your review. I am sorry to hear that you found the slippers to be of a poor quality. If you post onto the item itself others who are looking at that item will be able to see your comments. https://www.charlesclinkard.co.uk/men-c9/slippers-c14/grecian-mens-leather-slippers-p1884 We are sorry that you found this to be the case and do hope that you will return them unworn for a refund. Kind regards, Janice - customer services
Posted 7 months ago
R
Verified Buyer
“Whoever you use for delivery, DPD, I think. The day , which I had paid extra for quick delivery, messaged me to say he couldn’t deliver, as we were not in, and gate locked. The photo he sent was NOT MY HOUSE. I messaged this and the next day another driver did deliver it to our back porch as instructed. So not very impressed, especially as I paid extra for quick delivery, and the got an idiot driver.”
Helpful Report
Posted 7 months ago
Thank you for your feedback. I can understand why you're frustrated, I am sorry for the trouble you had with your delivery. Rest assured I have passed your feedback to the courier in question and refunded the extra you paid for Next Day Delivery. I hope this helps. Kind regards, Rosie, Customer Services
Posted 7 months ago
L
Verified Buyer
“I purchased a size 4 slipper from you. Same as The ones that I have had before. When they arrived I could see straight away they were too big definitely not a 4. They actually looked as though someone with a larger foot had tried them on. Thankfully I’ve had a refund but posting them back to you cost me £6-39p.”
Helpful Report
Posted 7 months ago
Hello Thank you for taking the time to leave a review. It’s disappointing to hear the slippers you purchased were unsuitable. Our returns department have examined them but were unable to identify an issue with the sizing. It might be worth tyring the size down, to see if these are better for you. For future, you can purchase a reduced cost label from our website, so a postal return is only £3.20. Apologies for any inconvenience that has been caused to you. Kind Regards Cheryl Customer Services.
Posted 7 months ago
Anonymous
Verified Buyer
“I returned two pair of shoes in mid October and three weeks later was still waiting for a refund. I phoned and apparently there was a glitch in the system! Anyway got it sorted but kinda disappointed as Charles Clinkard is usually spot on with everything. They’ve had my money for three weeks and I had nothing. Should have phoned them earlier. Just disappointing.”
Helpful Report
Posted 7 months ago
Hello Thank you for taking the time to leave a review. I apologise that you had an issue with your refund and the inconvenience caused by this. Normally, once processed, the funds are back with you within a day or two, but unfortunately, on this occasion, a system issue meant your order was delayed. I am pleased to hear this has since been rectified. I’m confident this was an isolated incident, and in the future, you won’t experience this again. Kind Regards Cheryl Customer Services.
Posted 7 months ago
J
Verified Buyer
“The shoes were ordered online. When delivered they had clearly been returned by another customer. They were not wrapped in the tissue paper. As a result the suede was scuffed and they were returned damaged to the shop. The assistant at the shop was very helpful and apologetic.”
Helpful Report
Posted 7 months ago
Hello Thank you for taking the time to leave your feedback. I apologise that you received your order in a poor condition. Our warehouse quality review orders before they send them out, so I am sorry this pair appears to have been missed. I will pass on your comments to the relevant department, and I hope you’ll accept my apologies for the inconvenience caused. Kind regards Cheryl, Customer Service.
Posted 7 months ago
J
Verified Buyer
“Ordered a pair of Fly of London boots and the right boot is larger and of a poor quality leather,not very happy,quality control is not up to standard”
Helpful Report
Posted 8 months ago
Thank you for leaving us a review. I am sincerely sorry for the condition you received your boots in. We have a quality check procedure in place but we let you down on this occasion. I am glad to see our Customer Service Team were able to assist with an exchange and hope these are of a better standard. Kind regards, Hannah, Customer Services
Posted 8 months ago
B
Verified Buyer
“Hi, I have placed my order on the 20th October. I got confirmation on the 30th October it had been despatched. It is now the 7th of November and the order still has not left the UK. If I place a order with farfetch or these other online stores, I get within 3-4 days. It has been 8 days so far and still not even left the UK. I am not one to typically complain, however must say I am disapointed with this experiecnce.”
Helpful Report
Posted 8 months ago
Thank you for taking the time to leave us a review. I am sorry for any confusion caused. We do advise international orders can take up to 25 working days to be delivered from the date of dispatch. Your order left the UK on the 31st of October and the tracking updates once it has been handed over to your country's delivery partner. This is now showing to have been received on the 8th November and we hope you are pleased with your order, but if you have any queries our Customer Service Team is available 7 days a week. Kind regards, Hannah, Customer Services
Posted 8 months ago
Anonymous
Verified Buyer
“The Rieker shoes I received were described as "extra wide fit". In fact they were narrower than "H" fitting. No good to me, so I returned them. The shoes are made in Europe and evidently there are no people in Europe with feet wider than the above.”
Helpful Report
Posted 8 months ago
Thank you for taking the time to leave us a review. I am sorry to hear your purchase was not suitable but we appreciate your feedback as other customers browsing our website will find this helpful. Please be assured your account has been refunded and if you shop with us in future and have any questions regarding our wide fit range, our Customer Service Team is available 7 days a week and happy to help. Kind regards, Hannah, Customer Services
Posted 8 months ago
L
Verified Buyer
“i am sorry to say that i am still waiting for a refund after 2 weeks”
Helpful Report
Posted 8 months ago
Thank you for your review. I can see that you have also chatted with one of my colleagues and she was able to confirm to you that your refund was made on the 21st October, which is the day that your return was processed. She has emailed you with the last 4 digits of the card used sot that you can check this. You should be able to find this refund on your statement/account and we trust that you will find all to be in order. Kind regards, Janice - customer servies
Posted 8 months ago
G
Verified Buyer
“I need to use orthotics which means I have to be able to replace the insoles that come with shoes. The insoles on these shoes were fixed so I couldn't wear the shoes. There was no mention of this on the website, why not?”
Helpful Report
Posted 8 months ago
Thank you for your review. On our website we have filters, one of these being 'removable insoles' under properties. This link is all of our shoes that may be of interest, you can filter further, lace up, slip on, casual etc. along with colour and size. https://www.charlesclinkard.co.uk/men-c9/shoes-c10/removable-insoles-t75 This link is just Rieker https://www.charlesclinkard.co.uk/men-c9/shoes-c10/rieker-m37/removable-insoles-t75 We do hope that this helps. Kind regards, Janice - customer services
Posted 8 months ago
J
Verified Buyer
“Shoess were clearly returned by another customer as the soles were dirty . I didn’t have time to return as they were for my daughter’s birthday. You would expect that such expensive shoes would have been checked ? Very disappointed”
Helpful Report
Posted 8 months ago
Thank you for taking the time to leave us a review. To offer the greatest selection of products, we sometimes source items from our stores. For this reason we cannot guarantee that our items have not been tried on at some point. We adopt a rigorous quality checking procedure which aims to ensure that the products we dispatch meet the high standards that our customers expect. Please accept my apologies if this is not the case for your order and be assured it will be brought to the attention of the warehouse manager. A member of our Customer Service Team will be in touch with you to see how we can rectify this situation. Kind regards, Hannah, Customer Services
Posted 8 months ago
Anonymous
Verified Buyer
“The shop in Keswick is excellent. Staff v friendly and helpful but they do not receive shoes in my size, which is EU 41. I had to order online. I paid for next day as 3-5 days delivery is too unpredictable and unsafe for an expensive order. The shoes did not fit right. To return I had to either pay and drive to the Post Office to post or drive back to Keswick to the shop. You did not refund next day delivery charge. So I was paying extra a few times over. Why? Because the head office does not provide Keswick store with size 41. I tried to call your helpline several times. Someone put the phone down on me every time as soon as I selected the correct automated option. Local shop - Excellent. Central office - Poor.”
Helpful Report
Posted 9 months ago
Thank you for your review. I am sincerely sorry that you have had a problem with connecting to our Customer service team. We are here 7 days a week to help our customers. Customer service is very important to us, and that you were unable to connect to us is very disappointing. We will look out for this happeneing to others, but we are unaware of a problem at the present time. We do offer a free delivery postage service of which can take 2 to 5 working days. However as you asked for a next day, this is charged as it is prioritised over other orders and then send out with a next day service courier. This payment is not refunded. If you prefer not to send back your order via the post office, for which there is a link to buy a tracked ticket for just £3.20 on our website, you may send back using any courier that you wish. We also allow up to 365 days for you to return an order so if you are not near one of our stores, but do visit an area where there is one occasionally, you can return to store if you prefer. I do hope that this information is of help. Kind regards, Janice - customer services
Posted 9 months ago
Charles Clinkard is rated 4.8 based on 49,674 reviews
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