Charles Clinkard Reviews

Name: Charles Clinkard
Address: Eveline House, Cannon Park Way, Middlesbrough, Middlesbrough
Rating: 4.76

4.8 Rating 48,978 Reviews

96 %

of reviewers recommend Charles Clinkard

4.8

Based on 48,978 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Visit Website

Phone:

0345 241 7742

Email:

help@clinkard.co.uk

Location:

Eveline House, Cannon Park Way, Middlesbrough
Middlesbrough
TS2 1AX

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Charles Clinkard 5 star review on 22nd April 2025

Charles Clinkard 5 star review on 11th April 2025

Charles Clinkard 1 star review on 4th April 2025

Charles Clinkard 5 star review on 26th February 2025

Charles Clinkard 5 star review on 6th February 2025

Charles Clinkard 5 star review on 29th January 2025

Charles Clinkard 5 star review on 17th December 2024

292

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I purchased a size 4 slipper from you. Same as The ones that I have had before. When they arrived I could see straight away they were too big definitely not a 4. They actually looked as though someone with a larger foot had tried them on. Thankfully I’ve had a refund but posting them back to you cost me £6-39p.”

Helpful Report

Posted 5 months ago

Hello Thank you for taking the time to leave a review. It’s disappointing to hear the slippers you purchased were unsuitable. Our returns department have examined them but were unable to identify an issue with the sizing. It might be worth tyring the size down, to see if these are better for you. For future, you can purchase a reduced cost label from our website, so a postal return is only £3.20. Apologies for any inconvenience that has been caused to you. Kind Regards Cheryl Customer Services.

Posted 5 months ago

“I returned two pair of shoes in mid October and three weeks later was still waiting for a refund. I phoned and apparently there was a glitch in the system! Anyway got it sorted but kinda disappointed as Charles Clinkard is usually spot on with everything. They’ve had my money for three weeks and I had nothing. Should have phoned them earlier. Just disappointing.”

Helpful Report

Posted 5 months ago

Hello Thank you for taking the time to leave a review. I apologise that you had an issue with your refund and the inconvenience caused by this. Normally, once processed, the funds are back with you within a day or two, but unfortunately, on this occasion, a system issue meant your order was delayed. I am pleased to hear this has since been rectified. I’m confident this was an isolated incident, and in the future, you won’t experience this again. Kind Regards Cheryl Customer Services.

Posted 5 months ago

“The shoes were ordered online. When delivered they had clearly been returned by another customer. They were not wrapped in the tissue paper. As a result the suede was scuffed and they were returned damaged to the shop. The assistant at the shop was very helpful and apologetic.”

Helpful Report

Posted 5 months ago

Hello Thank you for taking the time to leave your feedback. I apologise that you received your order in a poor condition. Our warehouse quality review orders before they send them out, so I am sorry this pair appears to have been missed. I will pass on your comments to the relevant department, and I hope you’ll accept my apologies for the inconvenience caused. Kind regards Cheryl, Customer Service.

Posted 5 months ago

“Ordered a pair of Fly of London boots and the right boot is larger and of a poor quality leather,not very happy,quality control is not up to standard”

Helpful Report

Posted 6 months ago

Thank you for leaving us a review. I am sincerely sorry for the condition you received your boots in. We have a quality check procedure in place but we let you down on this occasion. I am glad to see our Customer Service Team were able to assist with an exchange and hope these are of a better standard. Kind regards, Hannah, Customer Services

Posted 6 months ago

“Hi, I have placed my order on the 20th October. I got confirmation on the 30th October it had been despatched. It is now the 7th of November and the order still has not left the UK. If I place a order with farfetch or these other online stores, I get within 3-4 days. It has been 8 days so far and still not even left the UK. I am not one to typically complain, however must say I am disapointed with this experiecnce.”

Helpful Report

Posted 6 months ago

Thank you for taking the time to leave us a review. I am sorry for any confusion caused. We do advise international orders can take up to 25 working days to be delivered from the date of dispatch. Your order left the UK on the 31st of October and the tracking updates once it has been handed over to your country's delivery partner. This is now showing to have been received on the 8th November and we hope you are pleased with your order, but if you have any queries our Customer Service Team is available 7 days a week. Kind regards, Hannah, Customer Services

Posted 6 months ago

“The Rieker shoes I received were described as "extra wide fit". In fact they were narrower than "H" fitting. No good to me, so I returned them. The shoes are made in Europe and evidently there are no people in Europe with feet wider than the above.”

Helpful Report

Posted 6 months ago

Thank you for taking the time to leave us a review. I am sorry to hear your purchase was not suitable but we appreciate your feedback as other customers browsing our website will find this helpful. Please be assured your account has been refunded and if you shop with us in future and have any questions regarding our wide fit range, our Customer Service Team is available 7 days a week and happy to help. Kind regards, Hannah, Customer Services

Posted 6 months ago

“i am sorry to say that i am still waiting for a refund after 2 weeks”

Helpful Report

Posted 6 months ago

Thank you for your review. I can see that you have also chatted with one of my colleagues and she was able to confirm to you that your refund was made on the 21st October, which is the day that your return was processed. She has emailed you with the last 4 digits of the card used sot that you can check this. You should be able to find this refund on your statement/account and we trust that you will find all to be in order. Kind regards, Janice - customer servies

Posted 6 months ago

“I need to use orthotics which means I have to be able to replace the insoles that come with shoes. The insoles on these shoes were fixed so I couldn't wear the shoes. There was no mention of this on the website, why not?”

Helpful Report

Posted 6 months ago

Thank you for your review. On our website we have filters, one of these being 'removable insoles' under properties. This link is all of our shoes that may be of interest, you can filter further, lace up, slip on, casual etc. along with colour and size. https://www.charlesclinkard.co.uk/men-c9/shoes-c10/removable-insoles-t75 This link is just Rieker https://www.charlesclinkard.co.uk/men-c9/shoes-c10/rieker-m37/removable-insoles-t75 We do hope that this helps. Kind regards, Janice - customer services

Posted 6 months ago

“Shoess were clearly returned by another customer as the soles were dirty . I didn’t have time to return as they were for my daughter’s birthday. You would expect that such expensive shoes would have been checked ? Very disappointed”

Helpful Report

Posted 6 months ago

Thank you for taking the time to leave us a review. To offer the greatest selection of products, we sometimes source items from our stores. For this reason we cannot guarantee that our items have not been tried on at some point. We adopt a rigorous quality checking procedure which aims to ensure that the products we dispatch meet the high standards that our customers expect. Please accept my apologies if this is not the case for your order and be assured it will be brought to the attention of the warehouse manager. A member of our Customer Service Team will be in touch with you to see how we can rectify this situation. Kind regards, Hannah, Customer Services

Posted 6 months ago

“The shop in Keswick is excellent. Staff v friendly and helpful but they do not receive shoes in my size, which is EU 41. I had to order online. I paid for next day as 3-5 days delivery is too unpredictable and unsafe for an expensive order. The shoes did not fit right. To return I had to either pay and drive to the Post Office to post or drive back to Keswick to the shop. You did not refund next day delivery charge. So I was paying extra a few times over. Why? Because the head office does not provide Keswick store with size 41. I tried to call your helpline several times. Someone put the phone down on me every time as soon as I selected the correct automated option. Local shop - Excellent. Central office - Poor.”

Helpful Report

Posted 7 months ago

Thank you for your review. I am sincerely sorry that you have had a problem with connecting to our Customer service team. We are here 7 days a week to help our customers. Customer service is very important to us, and that you were unable to connect to us is very disappointing. We will look out for this happeneing to others, but we are unaware of a problem at the present time. We do offer a free delivery postage service of which can take 2 to 5 working days. However as you asked for a next day, this is charged as it is prioritised over other orders and then send out with a next day service courier. This payment is not refunded. If you prefer not to send back your order via the post office, for which there is a link to buy a tracked ticket for just £3.20 on our website, you may send back using any courier that you wish. We also allow up to 365 days for you to return an order so if you are not near one of our stores, but do visit an area where there is one occasionally, you can return to store if you prefer. I do hope that this information is of help. Kind regards, Janice - customer services

Posted 7 months ago

“I love Gabor and have several ankle boots so thought I’d love these. They are fabric and bag around the leg - do disappointed as I love my other gabors .”

Helpful Report

Posted 7 months ago

Thank you for your review. We are sorry to hear that you did not like the softer version of the Gabor boots. They have proved to be popular but will not be to everyones taste. This is a man made material for those who do not wish to wear leather with textile insoles. You may prefer the leather or leather look boots that we have in the range. We do hope that you find something suitable for your requirements. Kind regards, Janice - customer services

Posted 7 months ago

“I was quite disappointed that my parcel arrives with the shoe box crumpled and the shoes looks and feels like a display pair to me. I would have return it if not because of the international shipping fees.”

Helpful Report

Posted 7 months ago

Thank you for leaving us a review. I am sorry to hear about the condition of your order and understand the reservations of sending them back to us. A member of our Customer Service Team will be in touch via email to see if we can find a solution. Kind regards, Hannah, Customer Service

Posted 7 months ago

“I didn't receive a text or an email to say my order had arrived in my local shop. I had to telephone to check if it had been delivered. The lady said oh we text or email, she went to check and it was sat awaiting my collection. I said I had no text or email and was abruptly told we have emailed. We'll you didn't email me. My Rieker shoes are fine.”

Helpful Report

Posted 8 months ago

Thank you for your review. Unfortunately, a phone number was not provided when your order was placed so we were only able to contact via email. Please accept my apologies if the message was not received. If you have filters for unknown email addresses, this can send our notifications to your junk folder. However, I am glad you were able to collect and are happy with your order. If you shop with us again and are needing assistance, our Customer Service Team is available 7 days a week. Kind regards, Hannah, Customer Services

Posted 8 months ago

“I was really unhappy about the way I was treated at the WILMSLOW store recently when I asked for a price match. First of all they said they didn't do a price match then I was told they only do price match with John Lewis. The lady asked me for the print out I had and I was then told "that's a hell of a difference" . It was £20!!! I made a phone call to customer services who were extremely helpful and even followed up my complaint with a further call and a gift credit of £10 which I put towards the trainers I initially wanted.”

Helpful Report

Posted 8 months ago

Thank you for taking the time to tell us about your experience. I am sorry about the initial response you received to your query. I understand it must have been frustrating but also glad our Customer Service Team was able to assist you and provide a resolution. We hope you shop with us again and if you want to contact us directly regarding any queries, we are available 7 days a week. Kind regards, Hannah, Customer Services

Posted 8 months ago

“Slippers arrived faulty. They had obviously not been checked before sending out. They also appeared to have been already tried on by someone else, so should never have been put back in stock. Sent back for refund. Waste of my time , so not happy.”

Helpful Report

Posted 8 months ago

Thank you for your review. I apologise sincerely that you received a pair of slippers that were faulty. We did agree that the velcro strap was out of line. All orders should be quality checked before sending and I am sorry that on this occasion we have let you down and for the inconvenience caused. Kind regards, Janice - customer services

Posted 8 months ago

“Should be free postage and prices higher than other sites”

Helpful Report

Posted 8 months ago

Thank you for your review. All orders over £40 do have free postage. Under £40 there is a £2.99 charge which will be refunded if you return the item within 2 weeks or purchasing. You can also opt for express delivery for £3.99 or on some items next day at £5.99 but this would not be refunded if the item was returned. If an exchange is required, then we again cover the postage to the customer, even if the item was under the £40 . Other sites may differ in price from time to time. When we have reductions we will also be lower than others at certain times, or if a range is coming to an end, we may reduce the price. However our prices are checked regularly and we feel we offer a good price for good quality produce and we are sorry if you found that this was not comparible to others. I hope that this information is of help. Kind regards, Janice - customer services

Posted 8 months ago

“Really disappointed in the Van Dal sandals I ordered which are supposed to be wide fit but are more like a regular fit so I have to return them. I also have to pay the return postage for these which is very annoying.”

Helpful Report

Posted 9 months ago

Thank you for taking the time to leave us a review. I am sorry to hear your purchase was not suitable. Sizing can differ from brand to brand so your comments will be helpful for other customers who are looking for similar fittings. It is within our terms and conditions that we ask customers to cover the cost of returns postage. This way you are free to find a convenient service. If you shop with us in future, we have a returns portal on our website where a Royal Mail label can be purchased for £3.20, to offer our customers a reasonable price. Kind regards, Hannah, Customer Services

Posted 9 months ago

“Lovely sandals but stained… reduced to £75!”

Helpful Report

Posted 9 months ago

Thank you for taking the time to leave us a review. I am sorry your order was not in a condition up to our usual standards. A member of our Customer Service Team will be in touch with you and can discuss the next steps. Kind regards, Hannah, Customer Services

Posted 9 months ago

“First time using this company. 2 out of 3 items were incorrectly delivered back to the warehouse in Middlesbrough. It would not have been addressed if I hadn't made contact with the company. Very disappointed with the error.”

Helpful Report

Posted 9 months ago

Thank you for your review. As we do not have our own courier, we used DPD or Royal Mail for our deliveries. Unfortunately on this occasion, DPD did return your order to sender and we apologise sincerely that this happened. We did send your order back out and can see from the tracking that this delivery has been successful for you. Kind regards, Janice - customer services

Posted 9 months ago

“Unfortunately ordering from you is expensive as when a item doesn’t fit the cost of delivery and return of said goods puts me off from reordering from you.”

Helpful Report

Posted 9 months ago

Thank you for your review. If you return an item and you have had to pay for standard delivery, then the postage will be refunded if you return within 2 weeks of you receiving the order. I have ensured today that the delivery postage has been refunded for you. With regard to returns, there is a link on our website where for £3.20 you can buy a tracked Royal Mail label to return orders to us, or you can return free to any Charles Clinakrd store. I do hope that this helps for future reference if you do decide to order again. Kind regards, Janice - customer services

Posted 9 months ago

Charles Clinkard is rated 4.8 based on 48,978 reviews