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Charles Clinkard Reviews

4.8 Rating 49,667 Reviews
96 %
of reviewers recommend Charles Clinkard
Company Reviews Product Reviews
45,539
 Metrics Info
4.8
Based on 49,667 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Within 5 Days
On-time Delivery
96%
Accurate And Undamaged Orders
97%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.9 out of 5
Returns & Refunds
Refunds Process
Very Easy
Returns Process
Easy
Read Charles Clinkard Reviews
Visit Website

Phone:

0345 241 7742

Email:

help@clinkard.co.uk

Location:

Eveline House, Cannon Park Way, Middlesbrough
Middlesbrough
TS2 1AX

Write Your review

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Anonymous
Verified Buyer
“I think that paying postage to receive an item and then paying further postage to return an item will definitely put me off buying from you again.”
Helpful Report
Posted 1 year ago
Thank you for your review. Any order over £40 will not be charged postage, we did not charge you for the delivery. We do ask if customers can cover the cost of returns, or take back to a Charles Clinkard store. You do have 2 not too far from you and you have up to a year to return them so long as unworn. I do hope that this information is of help. Kind regards, Janice - Customer Services.
Posted 1 year ago
A
Verified Buyer
“I love the design and style of many of your shoes, so I ordered 5 pairs to see how will they fit my 3 yo daughter. Unfortunately only one or two pairs were suitable. When I prepared the parcel for return I’ve realised that I have to cover the cost myself, and of course pay for recorded delivery, which unfortunately it makes my last order with the company, as it’s not cost effective. I found two Charles Clinkards shops within 20 mins drive, yet you can’t return them if you purchased online.”
Helpful Report
Posted 1 year ago
Thank you for your review. You can take returns back to any main Charles Clinkard store where you can return for free, or you can choose any postal service that you wish. Royal Mail second class with tracking is the cheapest method, but if you choose signed for next day for example, that would be expensive. There is no need to choose this method, as second class only take 24 hours longer to arrive and we process all returns within 3 working days. There is also a link on our website where for £4.49 you can return up to 10 kilo. This link is to Collect + who have outlets where you can drop off your package. I hope that this information is of help should you change your mind and do order again in the future. You also have up to 365 days to return an item so long as unworn. Kind regards, Janice - customer services
Posted 1 year ago
Anonymous
Verified Buyer
“Shoes arrived in a battered box which must have happened before dispatch as a "botched repair job" had been completed using cellotape. Small refund was agreed but totally underwhelmed when I opened the package. Would have expected more from such a reputable supplier”
Helpful Report
Posted 1 year ago
Thank you for leaving your feedback. I am sorry to see the condition of the box that your purchase arrived in. I can understand why you are disappointed. As discussed with our customer services team, we have applied a discount to your order on this occasion. Please be assured your correspondence has been passed to our warehouse manager for him to investigate. I hope you will accept our sincere apologies for your experience on this occasion. Kind regards Cheryl Customer Services.
Posted 1 year ago
K
Verified Buyer
“I ordered a pair of Fly London boots in the sale. They arrived without any brand packaging or the brand box. This was not mentioned on the website and so was not the reason for the sale price. As they were a birthday present this was very disappointing. I rang customer services and spoke to Cari on Friday 23rd Feb and she said that she would find out if you could find the Fly London packaging to send to me and that she would ring me within a couple of days. This has not happened. I am happy with my Fly London boots and with the sale price, but I am not happy with your customer service, nor the failure to state on-line that the boots were without any brand packaging or labels. This makes me question whether they were display boots or returns and I feel therefore that a further discount would have been appropriate. I would have reconsidered my purchase if I had known, but it was too late to return by the time they arrived, as you had sold out.”
Helpful Report
Posted 1 year ago
Thank you for your review. We are sorry that you were disappointed with your purchase. Boxes can get damaged, and if they do, we would re box into an unbranded box so that we can send out the shoes. Under our terms and conditions, it does mention that shoes may have been returned, or been on display https://www.charlesclinkard.co.uk/delivery-i261 (you would need to copy and paste) it reads as follows. QUALITY CHECKS In order to offer the greatest selection of products, we sometimes source items from our stores. For this reason we cannot guarantee that our items have not been tried on in store at some point. Sale items may have been displayed on racks in our stores also. We adopt a rigorous quality checking procedure which aims to ensure that the products we dispatch meet the high standards that our customers expect. If you are not happy with the product you have received, please contact us on 0345 241 7742 to discuss. I will have aword with Carrie and see if she was able to find a new box for you. I hope that this information helps. Kind regards, Janice - customer services
Posted 1 year ago
Y
Verified Buyer
“I bought two pairs of gabor shoes and I always buy size 5. Both these pairs are too small and there is no returns label and i have to pay the postage to get the shoes and then to return them. Wont be buying on line ever again. And there is no Clinkard shop near me.”
Helpful Report
Posted 1 year ago
Thank you for your review. We are sorry to ehar that the shoes that you ordered do not fit. You can choose any postal service that you wish. Royal Mail second class is the cheapest method, but if you choose signed for next day for example, that would be expensive. There is no need to choose this method, as second class only take 24 hours longer to arrive and we process all returns within 3 working days. There is also a link on our website where for £4.49 you can return up to 10 kilo. This link is to Collect + who have outlets where you can drop off your package. I hope that this information is of help should you change your mind and do order again in the future. You also have up to 365 days to return an item so long as unworn. We do cover the cost of postage to you and if you would like to have an exchange to a smaller size, we would cover this delivery postage too. Kind regards, Janice - customer services
Posted 1 year ago
L
Verified Buyer
“Insoles of childrens boots started coming away after 1 week”
Helpful Report
Posted 1 year ago
Hello Thank you for taking the time to leave some feedback. It's surprising to hear you have encountered this problem. Please contact our Customer Services Team on 0345 241 7742, so we can investigate further. Please accept my apologies for the inconvenience caused. Kind regards Michael
Posted 1 year ago
J
Verified Buyer
“Having worked for many years in a shoe shop, I know the importance of checking a pair of shoes before a sale, sadly this was not my experience with Charles Clinkard as the shoes I ordered were in the wrong box ! This meant they were the wrong size and had to be retuned. I then made my purchase elsewhere.”
Helpful Report
Posted 1 year ago
Thank you so much for taking the time to provide us with your feedback regarding your experience with Charles Clinkard. I sincerely apologise for the unfortunate incident you encountered with your order. I understand the importance of ensuring accuracy, so please be assured I have passed your feedback to our warehouse team. I can see we received your return and a refund was processed on the 7th February, so should be with you soon. I hope you will shop with us in future despite your experience on this occasion. Kind regards, Hannah, Customer Services
Posted 1 year ago
M
Verified Buyer
“I ordered a pair of school shoes and a pair of wellies for which payment was taken. I was then called to be told that the school shoes are actually unavailable. I have not yet received a refund for the unavailable shoes and am somewhat disappointed with the overall experience.”
Helpful Report
Posted 1 year ago
Thank you for your review. We do apologise that your school shoes were not available. Occasionally this can happen, but is not the norm and we are sorry that we have let you down. I can see that you paid via PayPal and that this has been refunded to you on 31st January after your contact with us. We are genuinely sorry for your inconvenience. Kind regards, Janice - customer services
Posted 1 year ago
Anonymous
Verified Reviewer
“I ordered two pairs of the ‘Helen Womens Sports Trainers’ in the colour Visone Nubuck, one for myself in size 6 and one for my sister in size 5.5. Unfortunately, what I received was the correct pair for myself along with, what I think must be, a pair of ‘Aloe Womens Trainers’ in the colour Antique Rose in size 5.5, i.e. I was sent a different style AND colour from the one I ordered. There is even a mismatch in the label for the latter pair of trainers as this is for a Helen Visone Nub/Mesh. While the style and colour are possibly just about similar enough to explain the mix up, it means that I now have the inconvenience of spending time dealing with the return for the shoes intended for my sister, taking it to the post office (as it’s over £50 in value) and having to argue about getting a refund for the correct amount of money including the money spent for returning an incorrect item. I will leave feedback with Trustpilot once I have completed the return. I gave 2 out of 5 Stars, as I do like the ‘correct’ trainers I ordered for myself and they are well-made and comfortable.”
Charles Clinkard 2 star review on 29th January 2024
Helpful Report
Posted 1 year ago
Thank you for taking the time to contact us. I am sorry to hear that the incorrect item was delivered to you. I have reviewed all our methods of communication, but unfortunately, it appears we were unaware of this before now. Can you please confirm we're referring to your purchase from July 2023? Just for future reference, we wouldn't expect you to pay for your postage and will refund you without hesitation, considering this appears to be our error. I'm sorry if thought otherwise. We haven't received your package back with us yet. However, I'll ensure someone from Customer Services calls you once we have, to discuss. I hope this information helps and that we're given the opportunity to reestablish your trust in Charles Clinkard. Kind regards, Rosie, Customer Services.
Posted 1 year ago
D
Verified Buyer
“I bought some school shoes in a size 7 and 8 thinking I was buying adult sizes as they stated size 7 and 8 when they came they where toddler sizes if the sizing had said 7k and 8k I wouldn't have bought them but customer service was great so refunded for items maybe need to change size labelling”
Helpful Report
Posted 1 year ago
Than you for your review. These are called Adidas Tensaur Sport Kids Riptape School Shoes and we are sorry that you did not realise that they were childrens shoes and not adult sizes. We do describe on our website junior if they are the larger sizes so that people know that they are not toddlers. Thank you for letting us know that you were happy with the customer service that you received. Kind regards, Janice - customer service
Posted 1 year ago
R
Verified Buyer
“Shoes arrived promptly and are a good fit. My grip is, that I can never get the discounts promised. I.e. 10/15% off your next order. It just never ever happens. I do everything right, but no joy. It feels like a con, or false marketing.”
Helpful Report
Posted 1 year ago
Thank you for your review. Thank you for letting us know that you like the boots and also that they arrived in good time. We have a link on our website where you can introduce a friend and when you give their email address, they are sent a code where they get a discount off their first purchase. Once they have ordered, you then get a code to give you a 20% discount off your next order. We also have a Your Rewards scheme where if you spend over £100 within a 6 month period, you get vouchers sent to you which you can spend online or in store. I have contacted you seperately with regard to your order itself and hope that you are happy with the outcome. We look forward to you shopping with us again in the future. Kind regards, Janice - customer services
Posted 1 year ago
Mrs
Verified Buyer
“Not impressed still waiting for the boots ordered eleven days ago, last week I got an email saying they were in Sheffield,miles away from where they were supposed to be delivered! You have taken payment from me ?”
Helpful Report
Posted 1 year ago
Thank you for taking the time to leave a review. Your order has since been collected by yourself and payment has been taken from your account. Please let me know if this isn't the case or if I can be of any further assistance. Kind regards, Rosie, Customer Services.
Posted 1 year ago
E
Verified Buyer
“The boots arrived quickly. Unfortunately I have had to return them as they were far too big. They also had quite a long scuff on the right boot and a small scuff as well. I decided not to exchange them because I was unsure what size I would need. I was also bothered about receiving another pair that were damaged. Disappointed to be honest”
Helpful Report
Posted 1 year ago
H
Verified Buyer
“Before buying I asked about the width fitting on a pair of Gabor shoes and was told they were a Gabor standard fit which I wanted. I found that far from standard they are extra wide and actually longer than the Gabor shoes I got early in the year. Has no one checked them? I am now faced with having to get them back to you and to finding a suitable alternative pair. Not your normal standard of service.”
Helpful Report
Posted 1 year ago
Thank you for taking the time to leave feedback. I'm sorry to hear your purchase doesn't fit as expected. I can confirm they are a C+ width, meaning a regular fit. You're correct in saying the item you purchased earlier in the year is the same width fitting. However, they are different style of shoe. We would always recommend trying a style that's the same width, but unfortunately, we can never guarantee a fit, as they may not fit the same for everyone. As you have suggested, should you need to return them in the post, you cover the cost. We recommend Royal Mail or Collect +, where you can return from as little as £4.99. Alternatively, we have a shop in Wilmslow that you can take them back to, if this is more convenient. I hope the above information helps & apologies once again. Kind regards, Rosie, Customer Services
Posted 1 year ago
S
Verified Buyer
“Whilst I received a full refund the quality of the shoes sent to me was very poor. I ordered two pairs of the same make, just different sizes. One pair came in a large brown box, with very little tissue paper. The leather upper was coming away from the sole. It was clear from looking at the sole someone had worn these 'outside' that there were small stones and hair trapped in the tread.”
Charles Clinkard 2 star review on 23rd December 2023
Helpful Report
Posted 1 year ago
Thank you for your review. We apologise that your shoes were faulty when received. All items should be quality checked before sending them out for you. On this occasion we have let you down. I noticed that you had paid for a next day postage for this order, so have also refunded your postage for you. We are genuinely sorry that this has happened and have taken the item from good stock so that it will not happen again. Kind regards, Janice - customer services
Posted 1 year ago
R
Verified Buyer
“I have purchased Charles Clinkard leather slippers before and always been satisfied. My new pair however are somewhat large for a size 7 and I wish I had purchased a size 6. I could not return them as I wore them for 2 days and now have to use an insert so they stay on.”
Helpful Report
Posted 1 year ago
Thank you for your review. We are sorry to hear that the Relax slippers that you have bought are too big. I have taken a look at a previous online order from us, (the same brand but different style) back from 2021 and you actually had a size 6 on that occasion. It does seem as though you are right, it is a 6 that you need. We are pleased to hear that you have found a way to wear these slippers and hope that when you get them next, you opt for a size 6. Kind regards, Janice - customer services
Posted 1 year ago
Anonymous
Verified Buyer
“Ordered same boots four times and had to return three pairs due to colour on one pair and scuffs on two pairs. Customer service excellent helping to resolve”
Helpful Report
Posted 1 year ago
Thank you for your review. All items should be checked for quality and that they are good enough to be sent out to a customer, we are sorry that on this occasion that we have let you down. Thank you for giving us the opportunity to help you and for your lovely comments about our cusotmer services. Kind regards, Janice - customer services
Posted 1 year ago
Anonymous
Verified Buyer
“Digusted with the way they were sent out the packaging was all damaged and taped together for the price of the sandal it was very poorly presented. Definitely will NOT be using Charles Clinkard ever again”
Helpful Report
Posted 1 year ago
Thank you for your review. We are sorry to hear that you have received an order that was not nicely packaged. We do have plain boxes and if an item needs to be reboxed, we can do this. I am sorry to hear that on this occasion we have let you down and for any dispappointment caused. Kind regards, Janice - customre services
Posted 1 year ago
T Time
Verified Buyer
“When I order something online I expect it to be delivered to the delivery address given I work away and only return Friday evening you chos DPD to deliver my parcel who don’t deliver to my address but their collection point in the next village. They are a lazy setup getting paid and not producing a service My mother 88 has to get the bus from North Shields to Backworth pharmacy the pick up point as all other family members are at work through the day I am at present in communications with John Lewis and Fenwicks over same issue and as their customer support teams are dealing with it I hope yours will too and present a substantial answer as to why DPD don’t deliver to address on parcel failing in this matter I will not use Charles Clinkards again. I look forward to your swift reply Best regards Mr K Legge”
Helpful Report
Posted 1 year ago
Thank you for your review. Looking at your order tracking, it appears that you have in the past, requested a delivery to a DPD pick up shop. This will now default to all of your orders going to the same pick up shop with DPD unless you change your information with them. We use DPD and Royal Mail, when we send an order out, as we do not have our own courier, we are unaware of any arrangement you may have with DPD. This will be why other stores also have delivery to the pick up shop for you and the orders are not going to your home address. If you prefer not to have a DPD delivery, we can send out using Royal Mail. Just let us know by phone or email that you would like us to use Royal Mail along with your order number and we will put this instruction onto your order. I hope that this helps. Kind regards, Janice
Posted 1 year ago
T Time
Verified Buyer
“Had to return the boots very faulty very Damaged”
Helpful Report
Posted 1 year ago
Thank you for your review. We apologise sincerely that the sole was coming off the pair of boots that you ordered and that there was a manufacturing fault with them. We have had your boots back and refunded in full. We are sorry that on this occasion we have let you down. Kind regards, janice - customer services
Posted 1 year ago
Charles Clinkard is rated 4.8 based on 49,667 reviews
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