Charles Clinkard Reviews

Name: Charles Clinkard
Address: Eveline House, Cannon Park Way, Middlesbrough, Middlesbrough
Rating: 4.76

4.8 Rating 49,743 Reviews

96 %

of reviewers recommend Charles Clinkard

4.8

Based on 49,743 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Visit Website

Phone:

0345 241 7742

Email:

help@clinkard.co.uk

Location:

Eveline House, Cannon Park Way, Middlesbrough
Middlesbrough
TS2 1AX

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Charles Clinkard 5 star review on 11th July 2025

Charles Clinkard 5 star review on 10th July 2025

Charles Clinkard 5 star review on 28th June 2025

Charles Clinkard 5 star review on 26th June 2025

Charles Clinkard 5 star review on 15th May 2025

300

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Despite the quick delivery with no free return i would not order from this company again”

Helpful Report

Posted 3 years ago

Thank you for your review. Delivery to yourself if free and if you wish to exchange we would again cover the postage to you. We have a link on our website to collect plus for £4.49 you can return up to 10 kilo. Alternatively, if you send Royal Mail using a second class service it is about £3 to return and you can add tracking for approximately 80p more. I hope that this information helps. Kind regards, Janice - customer services

Posted 3 years ago

“As you have to pay to return boots which weigh a lot and are too tight it’s off putting to buy from CC. There isn’t a shop within 60 miles.”

Helpful Report

Posted 3 years ago

Thank you for taking the time to leave a review. We are sorry to hear the style chosen was not suitable, and hope you find an alternative style you like within our range. We offer a free standard UK delivery on orders over £40.00 however do ask the customer to pay the returns cost or they are very welcome to return to a Charles Clinkard store. We appreciate your feedback regarding our returns policy and will ensure your comments are passed over to the relevant department. Kind Regards Nicola-Customer Services

Posted 3 years ago

“I went into the Teesside Park shop and tried on a pair of shoes size 39. They were a bit small so I asked if they had a size 40. The assistant said there was none in the shop but she could order them. I did order them and paid for them and received an email s few days later today they were there for collection. I drove 8 miles to the shop but unfortunately when she handed the shoes over they were size 39 not 40 as I had ordered, I was told I could have them delivered to my home and that would have been okay if only I had received an apology for my wasted journey. Not the serviceI expect from Clinkards”

Helpful Report

Posted 3 years ago

Hello Thankyou for your review, We would like to apologise for the issues raised in your feedback, We will ensure the store are aware of your disappointment and hope this will not deter you from ordering in the future Kind Regards Nicola-Customer Services

Posted 3 years ago

“I didn’t realize that I was responsible for the cost of returning the three pairs of boots, which came to £9.95 just for trying them. I will look elsewhere before buying from you purely on that basis unfortunately.”

Helpful Report

Posted 3 years ago

Hello Thankyou for your review We offer a free delivery service on items over the cost of £40.00 however in our terms and conditions we offer advice on the returns policy to help give an informed choice to our customers Customers are welcome to use any service they wish although we do recommend a tracked service for reassurance. Collectplus is £4.49 for up to 10kg and ideal for larger items, this is a good option for the future and you can also return via a Charles Clinkard store. We will ensure your feedback is passed on regarding this and are sorry you were disappointed. Kind Regards Nicola-Customer Services

Posted 3 years ago

“The shoes I bought were too large despite being my usual size, fair enough I don’t normally buy footwear on line, however I was astonished that returns had to be paid by me! I decided to return them to a store, 20 miles away, only to get there to find there were no systems working! The staff had no idea how to give me a receipt for my returned order. I was not impressed, I had to go back an hour later by which time they were able to process it.”

Helpful Report

Posted 3 years ago

Hello Thankyou for your review. We offer free delivery on orders over the value of £40.00 however do ask for returns to be paid for, this is also included in the terms and conditions as well as included in product description section when adding the item to the basket. We are disappointed to hear the store had issues when you visited, we are aware of a technical issue at that point however are happy to hear they were able to resolve this for you. If there is anything further we can assist with please do get in touch and your comments have been passed on. Kind Regards Nicola-Customer Services

Posted 3 years ago

“One our of the 2 pairs ordered didnot reflect the coulour shown on the website. The second pair were not fir for purpose as they let in water initially by the toe tip which spread to the inner sole of the shoe.”

Helpful Report

Posted 3 years ago

Hello Thankyou for your review. We are sorry you were disappointed with your recent order and also with the quality of the items Your comments have been passed unto the manufacturer and we hope you will order in the future Kind Regards Nicola

Posted 3 years ago

“Fine selection of shoes, unfortunately not in size 12. Staff very apologetic but I am still shoeless. In a city (Nottingham) where a policeman had to be 6ft tall to join up back in the 1950s, with correspondingly large feet, and whose offspring are similarly tall, I would have thought that there is a demand for size 12 footwear.”

Helpful Report

Posted 3 years ago

Thank you for your review. We are sorry to hear that you were disappointed with the selection in store, we do have many styles in the Company that are a size 12 and larger. If you please copy and paste the link below, this will show items that come in a 12. https://www.charlesclinkard.co.uk/men-c9/12-t67#c12:c10:sort9 You can order on line and take back to Nottingham (or any Charles Clinkard store) if not suitable and get a full refund, or you can order in store. I hope that this helps and you find something that you like. Kind regares, Janice - customer service

Posted 3 years ago

“Extremely disappointed with the colour of the shoes, not like the photograph and certainly not chestnut colour, much more like taupe which I don’t want. A small scratch on apron of the right shoe. Fit of the shoes was good. Also disappointed that I have to pay to send them back for a reason that is not my fault. Unlikely to use you again.”

Helpful Report

Posted 3 years ago

Hello Thankyou for your review. We are sorry the items dont appear to match the image on the website. I have sent an email privately to advise of the next steps. Kind Regards Nicola

Posted 3 years ago

“Very disappointing experience today. This was entirely due to the person that served me in the shop. She was clearly in a very bad mood as evidenced by the way she slammed the shoe boxes down on the counter. As a result I felt very uncomfortable and couldn’t wait to get out of the shop. I don’t know what precipitated this behaviour but I was quite shocked. Hopefully a one off. I suspect the manager must be aware of an issue with this individual and is hopefully dealing with it.”

Helpful Report

Posted 3 years ago

Hello Thankyou for your review. We would like to apologise for the experience encountered in our store when returning your order. We will ensure your comments are passed onto the eam to investigate and please do not hesitate to contact us in the future. Kind Regards Nicola-Customer Services

Posted 3 years ago

“I sent you two pictures to say how disappointed I was with the gift wrapping, badly creased and very drab. This was sent to sales@ But no one replied! So disappointed ☹️”

Helpful Report

Posted 3 years ago

Hello Thankyou for your review. We sent a reply regarding your wrapping recently and hope you received this. We are very sorry for the quality of the items received and have refunded the cost paid towards this. If further assistance is required then please do get in touch Kind Regards Nicola-Customer Services

Posted 3 years ago

“Usually really happy with Charles Clinkard’s service but it all went wrong this time. I paid extra for express delivery but it arrived the same day/time regular delivery was estimated. Was delivered to a different address as Clinkards changed my delivery address sometime between me ordering (correct address on order confirmation) and them dispatching the order. Luckily it was in same village & a post was put on Facebook saying where it was. I booked a callback to talk about what went wrong. They didn’t call me but sent an email after the booked time had passed asking for my feedback on the call that didn’t happen. After all that none of the shoes fitted😩 but that’s not their fault. Sorry Clinkards, I love you usually but not on this occasion :(”

Helpful Report

Posted 3 years ago

Hello Thankyou for your review. Express delivery is dispatched within 2-3 working days and does not include bank holidays. On checking the order, this was dispatched on the third working day for you. Express delivery is available on all items on a UK delivery, the stock may not be located in our warehouse and extra days allows time for the requested items to be posted to us ready for dispatch. We will ensure your comments on this service are forwarded on and understand how disappointed you are. With reference to your delivery, we can confirm there was no changes made by ourselves nor the courier however we notice that althought the postcode is the same-the delivery address looks like it has defaulted and added in the first available address for this postcode. The details of this have been passed on to the technical team to check into incase there is an issue for other customers. When placing a new order, just give the confirmation a look over and if you spot anything which doesnt match just give us a call and we can assist with this. We are very sorry for this experience and we hope you will take the opportunity to allow us to restore your faith in our company. Your order is now returned and refunded. Kind Regards Nicola-Customer Services

Posted 3 years ago

“The bag which I ordered to use for my daughters wedding was lovely but the wrist strap broke almost immediately - thankfully just before I walked down the aisle to take my seat. I had to use the shoulder strap which was disappointing as I particularly wanted a clutch with a wrist strap …”

Helpful Report

Posted 3 years ago

Hello Thankyou for your review. We are sorry to hear the strap snapped on the handbag. Our Customer Services Team have been in touch regarding this and your replacement is on its way for you. We hope you will return to us again and will ensure your comments are passed onto Peter Kaiser. Kind regards Nicola-Customer Services

Posted 3 years ago

“Disappointed with the lelly Kelly school shoes I ordered, they were not cheap and when they arrived they had obviously been tried on and all the paper was ripped and not back in the shoes also they didn’t have the free socks with them either, just a bit disappointing when you pay all that money for a pair of shoes.”

Helpful Report

Posted 3 years ago

Hello Thankyou for your review. We are sorry for the quality of the items received, we operate a rigorous policy when dispatching the items and are disappointed you received this pair. We will send on the missing items not included additional gifts for your little one and please allow 5 working days for these to arrive. We appreciate your feedback and will ensure the teams who took care of your order are informed of the issues you raised. Kind Regards Nicola-Customer Services

Posted 3 years ago

“Your Stratford upon Avon shop is excellent, friendly helpful staff. Needed to acquire a pair of Sketchers urgently for a specific purpose. Chose a pair that they didn't have in my size. Sarah kindly offered to order a size 6 in delivery within 5 days. Fine agreed. Delivery arrived, a size 7 with laces, I particularly ordered slip on. The shop apologised and immediately agreed to make contact, which they did and shortly after received a call from despatch, no apology, more required to send the wrong pair back. Excellent the slip-ons arrived very quickly again a size 7 and I specifically ordered size 6; all correctly ordered by the Stratford store. I did not intend to be messed about any more by the HO inefficiency/apathy towards customers and I kept them, they will become loose at some stage. Your Stratford upon Avon store 5 stars your back up really should be one star. Super shop, I may not return, don't expect this sort of hassle. Alan Wilding”

Helpful Report

Posted 3 years ago

Hello Thankyou for taking the time to leave a review. Firstly, we would like to apologise for the incorrect style being sent to you, during dispatch it appears there was a mix up. We pride ourselves in customer service, and are disappointed to hear you were unhappy with the customer service you received. We will ensure your comments are passed onto the team and fully understand how frustrating the experience was. We hope you will take the opportunity to allow us to restore your faith in Charles Clinkard and if we can offer assistance further please do get in touch We are available 7 days a week via telephone on 0345 241 7742 and also via email sales@clinkard.co.uk. Kind Regards Nicola-Customer Services

Posted 3 years ago

“The size sent wasn’t the size ordered, was then told in the shop the sizes of that brand weren’t right on the website.”

Helpful Report

Posted 3 years ago

Hello Thankyou for your review. The Skechers brand are a USA manufacturer and they will convert their sizing differently. We are sorry for any confusion and will ensure your feedback regarding this is passed onto the teams who add the items onto our webpage. We can see a refund is now issued for you and if we can offer assistance do not hesitate to contact us further. Kind Regards Nicola-Customer Services

Posted 3 years ago

“Ordered 3 pairs of shoes. One pair arrived and had to be returned as too narrow. Second pair arrived several days later, delivery note showed both outstanding pairs. As I had sent an email chasing the 2 missing pairs I received a reply the same day to say one pair not available. Though my order was accepted 5 days earlier and in the preceding 24 hours another email had been sent to me showing "Styles you might like" including the style I was told was unavailable. As returns are at customer expense, felt it was not acceptable to send in separate packages. Need to return the second pair as they are too flat! Hence this order has cost me two lots of return postage, and feel that customer service was poor.”

Helpful Report

Posted 3 years ago

Hello Thankyou for your review. We are sorry you have found the styles ordered unsuitable for you. With regards to the one item which we could not fulfil, the stock was located with our Hotter supplier and at the point the order was placed the sandals were showing. Hotter then contacted us to advise the sandals were no longer available and they requested we contact you to advise. We fully understand how disappointing this would be and have contacted you via your order with further information which we hope will restore your faith in shopping online with us. Kind Regards Nicola-Customer Services

Posted 3 years ago

“Can buy cheaper - will not price match”

Helpful Report

Posted 3 years ago

Hello Thankyou for your review. We are disappointed with your feedback as we do offer a Price Match scheme which a link is included for : https://www.charlesclinkard.co.uk/price-match-promise-i282 We have sent a seperate email privately regarding this Kind Regards Nicola-Customer Services

Posted 3 years ago

“Very disappointed with this whole experience. Very slow delivery, slowest of any on line shop I've done. I always take size 9, but these slippers are too big. This has never happened before with other retailers. So they need to be returned. Just discovered that the return address slip isn't pre-paid so Clinkards expect me to pay for return postage. No other retailer that I've dealt with fails to provide pre paid return option. Returning the items to a shop means a 25 mile round trip plus exposure to the risks of Covid. All in all a very poor experience and I won't be shopping with Charles Clinkard again.”

Helpful Report

Posted 3 years ago

Thank you for your review. We are sorry for any delay in your order reaching you, this was sent direct from the merchandiser and should have been with you in 5 to 6 working days maximum. With regard to the fitting of the slipper, this is a wide fit gentlemans slipper so may be why it was found to be on the larger side. We do hope that you find something that is better suited to your needs. It is in our terms and conditions that we ask customers to return at their own cost if an item is unsuitable. Some customers may order many pairs and we have an arrangement with Collect + that for £4.49 you can return a package of up to 10 kilo back to us for this one low cost. However as you are aware, you can also take back to any Charles Clinkard store and we allow up to 365 days (1 full year) for this at the present time to allow for people who are isolating to feel safe to go into the stores. We are sorry that you were disappointed. Kind regards, Janice - customer services.

Posted 3 years ago

“I am sorry to only give a score of 2 I feel I should be refunded for the suede cleaner The shoes are amazing have given a 10 for those However the suede cleaner is worse than poor !!!!!!!!!!!!!!!!!!!!!!”

Helpful Report

Posted 3 years ago

Hello Thankyou for your review. We are sorry you are disappointed with the cleaner. We have emailed you directly regarding this to gain more information Kind Regards Nicola-Customer Services

Posted 3 years ago

“Shoes are lovely very prompt service but DPD said they had tried to deliver and they didn’t do it took another for days to collect from a pick up point. Change your courier”

Helpful Report

Posted 3 years ago

Hello Thankyou for your review We are sorry to hear of the concerns you had with your DPD delivery, on checking the details-delivery was attempted however they were unable to locate the address We are pleased you were able to pick up the parcel however we do have Royal Mail as an alternative option to DPD which you are welcome to ask for. Please note, once you place the order you would just call our Customer Services Team on 0345 241 7742 and we can add this request to your order. We hope you will return in the future Kind Regards Nicola-Customer Services

Posted 3 years ago

Charles Clinkard is rated 4.8 based on 49,743 reviews