Charles Clinkard Reviews

Name: Charles Clinkard
Address: Eveline House, Cannon Park Way, Middlesbrough, Middlesbrough
Rating: 4.76

4.8 Rating 48,990 Reviews

96 %

of reviewers recommend Charles Clinkard

4.8

Based on 48,990 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Visit Website

Phone:

0345 241 7742

Email:

help@clinkard.co.uk

Location:

Eveline House, Cannon Park Way, Middlesbrough
Middlesbrough
TS2 1AX

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Charles Clinkard 5 star review on 22nd April 2025

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Charles Clinkard 5 star review on 17th December 2024

292

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Products fine but postage to pay for receipt and return. Too expensive.”

Helpful Report

Posted 4 years ago

Hello Thankyou for your email We offer a free standard UK delivery on items/orders over £40.00 however do request customers pay towards the return We find that Royal mail is a popular option however you can use any courier service which is convenient to you, we do recommend a tracked service for your reassurance Currently our return period has been extended to 365 days and you are also welcome to take to a Charles Clinkard store. We will ensure your comments are passed on to the relevant teams and hope this will not deter you from ordering again Kind Regards Nicola-Customer Services

Posted 4 years ago

“Disappointed that we had to pay for return of shoes that did not fit my daughter. Especially during the pandemic when renting to store was simply not an option”

Helpful Report

Posted 4 years ago

Thank you for your email. We are allowing up to 12 month for returns to come back to us at the present time so long as unworn. This is allowing for people to keep the item for longer and not have to worry about going out if they are wanting to shield. I hop that this helps for future reference. Kind regards, Janice - customer services

Posted 4 years ago

“Sadly the boots did not fit and I have to say I was really disappointed to have to pay over £11 to send them back!!”

Helpful Report

Posted 4 years ago

Thank you for your review. On our website there is a link to Collect + which is £4.49 and covers up to 10 kilo of returns so you can send several items together. You have to have a printer to be able to print out the label and a shop close to your home address is given to take the order to. If you have only one item, then you can still use this service or any other that you wish. The £11 will be for a next day, tracked signed for postage, which is expensive, there are other methods within the Royal Mail service which are much lower in cost. You can also return to any Charles Clinkard store, you can pop your postcode into our webiste to find stores near to you. You have at the present time, up to one year to return unwanted items to us so long as they are unworn. I hope that this information helps for any future order that you may make. Kind regards, Janice - customer services

Posted 4 years ago

“Shoes didn’t arrive next day from when I ordered them and as they didn’t fit had to send them back costing £8.50 as had to be sent back tracked. So paid £13.50 and still have no shoes. Shocking your not doing free returns or even drop at stores I won’t be ordering anymore.”

Helpful Report

Posted 4 years ago

Hello Thankyou for your review. We have looked into your order and we contacted you via your email to advise of a delay with dispatching your items and that there would no charge applied for delivery. We are sorry if this information was not received, it may have gone into a Junk Folder. With reference to returns, we do offer a return to store option (Charles Clinkard store) however due to the COVID restrictions in place, our stores have been closed as classed as a non essential retail so we were unable to accept returns into the stores during this period. We are sorry you were disappointed with the order process and will ensure your comments are passed into the teams who take care of this aspect for us. For future reference, we are offering 365 days return and you may find Collectplus at £4.49 for up to 10kg more cost effective for you. You would need access to a printer however there are a lot of stores signed up to accept returns via this service. If we can offer further assistance please do get in touch. Kind Regards Nicola-Customer Services

Posted 4 years ago

“Paid for next day delivery and they didn't arrive on time. Two days later the Courier wouldn't put item through porch window so we had to rearrange the delivery”

Helpful Report

Posted 4 years ago

Hello Thankyou for your review. Next day delivery is a guaranteed next working day service for orders placed before 5pm. (https://www.charlesclinkard.co.uk/delivery-i261) Orders placed after 5pm will be processed as soon as possible, but may be dispatched the next working day. Any orders placed at the weekend will not be dispatched until the Monday for Tuesday delivery. The order was placed on a Sunday and we dispatch this on the Monday to arrive with you on the Tuesday. We are sorry to hear that DPD did not leave this in the safe place and we will ensure your feedback is passed to the courier, it is disappointing you did not receive the items in the time scale. As goodwill we have contacted you regarding the premium delivery service paid. If further assistance is required please get in touch Kind Regards Nicola-Customer Services

Posted 4 years ago

“Shoe too small, unusual in that I have never had to return a shoe for that reason. Phoned you and your representative could not have been more bored and unhelpful. Nor had he any clue about details of your stock. I’m sorry but I am greatly put off your company and at a time I am about to buy new shoes to fit orthotics. Jane Cox”

Helpful Report

Posted 4 years ago

Thank you for your review. We are sincerely sorry to hear firstly that you found that the shoes that you ordered did not fit, but also that when you called you felt that the service that you had was not as you expected. Please be assued that I will speak to my colleagues and let them know of your disappointment. We have an excellent customer service team and for you to feel that you were not helped is disappointing to us. We do hope that you find something that is perfect for your needs with your orthotics and that you might consider coming back to us in the future. Kind regards, Janice - customer services

Posted 4 years ago

“Delivery was quick, but returns too costly”

Helpful Report

Posted 4 years ago

Thank you for your review. You can return to any Charles Clinkard store which is at no cost to yourself, or return via any postal service of your choice. On our website there is a link to Collect + which covers up to 10 kilo (so can send several pair back at the same time) at a cost of £4.49. Youw ould find that a single pair of shoes would be less than this if you go elswhere. I do hope that this information helps for it you did need to return anything to us again. Kind regards, Janice - customer services.

Posted 4 years ago

“Although delivery was quick the boots weren't the colour as shown on the website. When I complained of this they said they didn't have that colour in stock and would change the website to reflect the brown rather than muscat colour I had ordered. Two weeks later the website still shows the same details. It's a shame this is just lip service rather than actions.”

Helpful Report

Posted 4 years ago

Hello Thankyou for your review. We are sorry the colour you received did not match the image you viewed on our website Please be assured the concerns raised are being updated, the images will be retaken of the boots to highlight the correct colour. We appreciate you bringing this to our attention and hope you will return to shopping with us again in the future Kind Regards Nicola-Customer Services

Posted 4 years ago

“I’m sorry I can’t give you more than two stars but my boots arrived and they were incredibly small. I ordered a size 8 (I am normally a 7) but could not even get my foot into them they were that small. The quality of the boots looked to be of a high standard but you need to resize your boots to more realistic sizes. I was extremely disappointed that you did not have a larger size.”

Helpful Report

Posted 4 years ago

Thank you for your review. We are sorry to hear that this boot was not a correct fit for you. With regard to size, we are a retailer and we sell many different brands of shoes. The sizes are guided by the Company who make them and not ourselves, but should all be of a standard size, however they can differ a little from the various countries that they come from. We do hope that you find something that you like as much and is a better fit for you, Kind regards, Janice - customer services.

Posted 4 years ago

“Ordering from Charles Clinkard is fine if you keep the item/s but you have to pay the return postage yourself which is a pain!”

Helpful Report

Posted 4 years ago

Hello, Thank you for your review. We are pleased to hear you were happy with the quality of your items, but it is unfortunate to hear they did not meet your requirements. With regards to returns, we offer a competitive UK standard delivery , however we do ask customers to pay the return cost. You can return to a Charles Clinkard store or to our Head Office. We recommend a tracked service, as we do not take responsibility for the parcel until it has been signed for at our Head Office. A Collect Plus label can be purchased through the returns section of our website, this standardises the price to £4.49. This covers up to 10kg of returns and is useful for multiple purchases or heavier items. If you have any enquiries, please do not hesitate to contact us and we hope this does not deter you from shopping with us in the future. Kind Regards, Nicola

Posted 4 years ago

“Very expensive returns so will not try again”

Helpful Report

Posted 4 years ago

Hello, Thank you for your review. With regards to returns, we offer a free UK standard delivery witha minimum spend of £40.00, however we do ask customers to pay the return cost. You can return to a Charles Clinkard store or to our Head Office. We recommend a tracked service, as we do not take responsibility for the parcel until it has been signed for at our Head Office. A Collect Plus label can be purchased through the returns section of our website, this standardises the price to £4.49. This covers up to 10kg of returns and is useful for multiple purchases or heavier items. If you have any enquiries, please do not hesitate to contact us and we hope this does not deter you from shopping with us in the future. Kind Regards, Nicola-Customer Services

Posted 4 years ago

“I have sent the shoes back immediately on their receipt as the shade was different on each. I have written to Clinkard to ask why their return hasn’t been acknowledged and was informed that I would be contacted shortly. That was last week. I still have had no confirmation regarding what is to happen next. I did ask for a replacement pair, without anomalies, on the form I returned but I don’t know if there are any remaining. If not I expect a refund sooner rather than later. Most disappointing. Annette Keeler.”

Helpful Report

Posted 4 years ago

Hello Thankyou for your review. We are sorry you received odd coloured shoes Our Customer Services Team have now been in touch regarding this. Kind Regards Nicola-Customer Services

Posted 4 years ago

“I knew the shoes I order were clearance stock but was very disappointed that one shoe had clearly been used very frequently to try for size as was darker in colour and leather had been stretched. I have just checked and you can still buy the size I ordered so obviously was not the last pair.”

Helpful Report

Posted 4 years ago

Hello Thankyou for your review. Items are sourced from our stores and warehouse, they may have been tried on or on a display however they should be the high quality you would expect. We are sorry you are disappointed. We have sent a seperate email regarding this and look forward to hearing from you Kind Regards Nicola-Customer Services

Posted 4 years ago

“Not impressed by having to pay to return a product for an exchange - really feel this should be free if requiring an exchange. Due to this I would probably not shop with you again.”

Helpful Report

Posted 4 years ago

Hello, Thank you for taking the time to leave a review. We are sorry to hear the style chosen was not suitable, and hope you find an alternative style you like within our range. We offer various delivery services and with a minimum spend of £40.00, your order can be delivered on our standard service free of charge. However, we do ask the customer to pay the returns cost. Returns can be taken into a Charles Clinkard store or returned to our Head Office. We do recommend a tracked service, however it is up to the customer to return whichever method is convenient. We do offer a Collect Plus label through the returns section of our website, which is £4.49 for up to 10kg of returns, which can be suitable for those returning multiple or heavier items. We appreciate your feedback regarding our returns policy and will ensure your comments are passed over to the relevant department. Kind Regards Nicola-Customer Services

Posted 4 years ago

“Design of slipper very good But after two days had to stick the inner soles on both slipper , made in China.”

Helpful Report

Posted 4 years ago

Hello Thankyou for your review. We are sorry to hear of the issues with the slipper insoles. Please could you email sales@clinkard.co.uk with images of what has occurred and we can then advise from there? Please include your order details and contact infomrmation We look forward to hearing from you Kind Regards Nicola-Customer Services

Posted 4 years ago

“The flip flops are made wrong the toe bit is to far over and the feet hang over I'll be sending them back when I get out off sheilding from virus”

Helpful Report

Posted 4 years ago

Thank you for your review. We are sorry to hear that you find this style is not suited to you. We do hope that you find a different toe post mule that is more suited to you. Your comments will help others when they are browsing. Kind regards, Janice

Posted 4 years ago

“Product received quickly (paid for next order) didn’t fit and was very disappointed that I then had to pay for returns...so it cost me over £10 for delivery and returns.”

Helpful Report

Posted 4 years ago

Hello Thankyou for your review. We offer free standard UK delivery on items over £30.00 however if you request premium services then there will be an additional cost depending on the service you require. With reference to returns, you do pay towards the cost of the return however you are welcome also to return to a local Charles Clinkard store. As we offer 365 days for returning this may be an option to consider in the future. We have contacted you privately with reference to your costs. Kind Regards Nicola-Customer Services

Posted 4 years ago

“My 10% discount didn’t appear so didn’t get 10% off disappointed”

Helpful Report

Posted 4 years ago

Hello, Thankyou for your review. We are sorry the discount code did not apply, we can see this was attempted and have contacted you via the order with further information Kind Regards Nicola-Customer Services

Posted 4 years ago

“The website showed a special offer which wasn’t applicable to the items I ordered, even though the T’s and C’s definitely didn’t show any reason to exclude them. Customer service eventually sorted it out over the phone, but the call took ages. It wasn’t made clear that returns aren’t free. This is a ridiculous policy for a shoe retailer, whose products really need to be tried on before buying. Loads of hassle. I won’t be ordering from this retailer again.”

Helpful Report

Posted 4 years ago

Hello, Thankyou for your review. The code provided for a first time order will only apply to a full priced item and unfortunately the item requested was a sale item. The terms and conditions offer advice regarding this however we are sorry for any confusion. Our delivery and returns policy is included on our website and also details are added alongside the item to assist our csutomers. We understand your disappointment and will ensure your feedback is passed directly to the teams who take care of these detials for us. If there are any further questions we cna assist with do not hesitate to contact us. Kind Regards Nicola-Customer Services

Posted 4 years ago

“I’ve been wanting these for quite a while . Delivery came really quick. The boots are gorgeous and also very cosy for the winter weather”

Helpful Report

Posted 4 years ago

Charles Clinkard is rated 4.8 based on 48,990 reviews