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Charles Clinkard Reviews

4.8 Rating 49,695 Reviews
96 %
of reviewers recommend Charles Clinkard
Company Reviews Product Reviews
45,580
 Metrics Info
4.8
Based on 49,695 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Within 5 Days
On-time Delivery
96%
Accurate And Undamaged Orders
97%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.9 out of 5
Returns & Refunds
Refunds Process
Very Easy
Returns Process
Easy
Read Charles Clinkard Reviews
Visit Website

Phone:

0345 241 7742

Email:

help@clinkard.co.uk

Location:

Eveline House, Cannon Park Way, Middlesbrough
Middlesbrough
TS2 1AX

Write Your review

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful
M Orange
Verified Buyer
“I bought a pair of red Gabor Ruffle shoes online and the shoes were each a different colour, one was faded. Are shoes not checked before they are sent off ? I took the shoes back to Charles Clinkard's Shrewsbury branch for a refund. I will not be buying hoes from the company again. The Charles Clinkard website always has been difficult unlike John Lewis, M&S, Boots, Seasalt and many more.”
Helpful Report
Posted 3 years ago
Hello Thankyou for your review. We would like to thoroughly apologise you have received your shoes in a poor condition. We employ a rigorous quality check procedure in our dispatch area and we would like to apologise that on this occasion it seems your order had been missed. Please be assured we have passed your comments onto the team taking care of your order and we are disappointed you received this pair. Also, we have set up the website to offer a user friendly experience and are sorry you found this difficult, if you can email sales@clinkard.co.uk with any further information this would be most helpful. We hope you will give us the opportunity to restore your faith in shopping with us and if we cna offer further assistance please do get in touch. Kind Regards Nicola-Customer Services
Posted 3 years ago
S Chambers
Unverified Reviewer
“Im totally bemused by the sizing of Birkenstock Arizona. Ordered my size 5, they were huge, returned and ordered size 4. They were still so big I thought Id ordered the size 5 again by mistake? Returned these, will now order 3 and hope they fit?!?!? Never bought shoes 2 sizes below my size?”
Helpful Report
Posted 4 years ago
Hello Thankyou for your review. As size is personal, although you may have ordered your usual size there is no guarantee of the perfect fit. Also, each style will offer a different fitting experience and the last used will be different for each style of Birkenstock manufactured. We are sorry and hope your new order is more suitable for you. If we can offer further assistance please do get in touch Kind Regards Nicola-Customer Services
Posted 4 years ago
L
Verified Reviewer
“Please be aware when you purchase a brand of shoe from CC that they do not stock all brands in their warehouse but pass on your order to the brand supplier who may not have your size in stock . To check the actual brand website would be better. I have to say although i was disappointed Nicola tried her best to help.”
Helpful Report
Posted 4 years ago
Thank you for taking the time to leave us a review. We do hold large stocks of all styles in a main warehouse as well as in our stores, but to offer a larger variety and availability, we do have some styles that are delivered directly from the brand supplier. I'm sorry that we weren't able to supply you with the style you wanted on this occasion, but I am glad Nicola was able to help the best she could. If you would like any further assistance, please do not hesitate to contact us. Kind Regards Dawn - Customer Services
Posted 4 years ago
M Lindsey-Cook
Verified Buyer
“I bought a pair of Gabor sandals which I love, off Charles Clinkard, I paid £85 for the sandals so I was very disappointed when I realised I could have bought the same sandals off the Look Again catalogue for £16 cheaper so I have now ordered a black pair off that catalogue.”
Helpful Report
Posted 4 years ago
Hello Thankyou for your review. We are sorry you are disappointed. We do offer a price match (https://www.charlesclinkard.co.uk/price-match-promise-i282) service however the following terms must be verified before we are able to process this: - The item our price is being compared to must be the same style, colour and size and must be in stock to purchase from the comparison company. -The company providing the comparison product must be comparable to Charles Clinkard. This means that the company must have a UK presence that is not solely based online (ie high street presence ) and must also not be in administration or in ‘final clearance We hope this information will be helpful and do not hesitate to contact us further Kind Regards Nicola-Customer Services
Posted 4 years ago
P Warrener
Verified Buyer
“I was happy with the delivery. However, the sandals were not suitable so decided to take them back to Nottingham for a refund. Google shows the store to be located in Victoria Centre. After paying to park and walking through the centre I was told by someone that the shop hadn’t been there for 2 years. We had to then pay to park somewhere else so that I could go to the correct location. We were not happy and well out of pocket due to parking charges.”
Helpful Report
Posted 4 years ago
Thank you for your review. Our address in Nottingham 17-19 Long Row Nottingham NG1 2DH This is the one that is shown on our website so we apologise if you have seen our old address somewhere. Kind regards, Janice - customer services
Posted 4 years ago
Anonymous
Verified Buyer
“Shoes arrived in a timely manner but were not the usual fit that I have had from Gabor in the past . Very narrow . I was dismayed to find that I had to pay the return postage , had I realised ,I would have ordered from a different site.”
Helpful Report
Posted 4 years ago
Hello, Thankyou for your review. We do ask for returns to be paid for by the customer and you can return via any method convenient to you although Royal Mail is a popular choice. We are sorry to hear you are disappointed with our returns policy, we will ensure your comments are passed onto the relevant team involved in processing the order. Kind Regards Nicola-Customer Services
Posted 4 years ago
Anonymous
Verified Buyer
“I was informed that the shoes had been dispatched. I had to contact the company on 3 occasions to ask for a tracking number which I never received the shoes. Unfortunately, I never received the shoes. The company did make the refund promptly but I’m afraid the shopping experience was below par”
Helpful Report
Posted 4 years ago
Hello Thankyou for taking the time to leave a review. We are very sorry you did not receive the shoes, these were dispatched directly from the supplier and we fully understand your disappointment. We hope you will give us the chance to restore your faith in Charles Clinkard, please do not hesitate to contact us if we can offer assistance in the future Kind Regards Nicola-Customer Services
Posted 4 years ago
L C E Nowaczyk
Verified Buyer
“Slippers were way too small and tight. Was looking for a wider fit slipper but put off because of having to pay for returns.”
Helpful Report
Posted 4 years ago
Thank you for leaving your review. Your comments about the slipper will help others when they are browsing. With regard to the returns, we deliver all orders over £40 free of charge and do ask if the customer can cover the cost of returns. If however, you wanted an exchange, we would again cover the cost of the postage to you. We do review our customer comments and take them into consideration so will pass this on. We hope that you find something that you find to be a better fit. Kind regards, Janice - customer services.
Posted 4 years ago
C D Atkins
Verified Buyer
“QUICK DELIVERY Expensive trainers comfy BUT - grease blob on the top of the leather on one foot. Box they came in battered squashed with a big rip across the lid so they looked a mess before I had taken the lid of - Trainers discounted for the grease, Asked for replacement box to keep them in (2nd contact ) - was told the discount was for the box. It wasn't It was for the grease stain Looked like they'd come from a pile at the bottom of a box all battered and squashed. How they were allowed to come out like that I shall never know and to be refused a decent box to keep them in is just mean The 1st person who helped with the grease stain on chat was very helpful The 2nd was patronising and did not value the fact I told her I wanted to but them in more colours but would like a decent box ( its a cardboard box ) but she was disinterested and simply said no on chat and couldn't care less if I repeat purchased other shoes or not. If you don't value your customers - someone else will.”
Helpful Report
Posted 4 years ago
P Bain
Verified Buyer
“The order I placed was not confirmed by email, so after a few days when I ordered again, the confirmation immediately showed up and was delivered expeditiously. Then a 2nd order arrived. I opted to keep all 4 pairs of shoes because I know they are perfect. I am now on my 3rd/4th (!) incarnation of these trainers, which I wear all day! They are good looking, but really robust. I particularly like the side zip. At some point I suppose Gabor will stop this design, so I decided not to make a fuss, and would recommend Charles Clinkard notwithstanding.”
Helpful Report
Posted 4 years ago
Hello Pat, Thank you for your review. We are sorry to hear that you did not receive an order confimation for one of your orders. We have taken a look and there is one order with an incorrect email address, it is almost the same, but the number within the address is written twice and not once. This will be why you have not received the email. We are really pleased that you like the shoes, and if you decide that you do want to send some back, you have up to one year so long as they are unworn. Kind regards, Janice - customer services
Posted 4 years ago
Anonymous
Verified Buyer
“The shoes are great, however delivery and service were poor. The shoes were poorly packaged with a thin plastic wrapper over the church's box. The box arrived very badly damaged and unusable. The issue was raised with Charles Clinkard and absolutely nothing has been done to rectify the situation, very disappointing.”
Helpful Report
Posted 4 years ago
Hello Thankyou for your review. Our Customer Services Team have been in touch regarding the concerns raised and sent a reply to your query We are very sorry for the disappointment caused Kind regards Nicola-Customer Services
Posted 4 years ago
"
Verified Buyer
“Products fine but postage to pay for receipt and return. Too expensive.”
Helpful Report
Posted 4 years ago
Hello Thankyou for your email We offer a free standard UK delivery on items/orders over £40.00 however do request customers pay towards the return We find that Royal mail is a popular option however you can use any courier service which is convenient to you, we do recommend a tracked service for your reassurance Currently our return period has been extended to 365 days and you are also welcome to take to a Charles Clinkard store. We will ensure your comments are passed on to the relevant teams and hope this will not deter you from ordering again Kind Regards Nicola-Customer Services
Posted 4 years ago
R Pickles
Verified Buyer
“Disappointed that we had to pay for return of shoes that did not fit my daughter. Especially during the pandemic when renting to store was simply not an option”
Helpful Report
Posted 4 years ago
Thank you for your email. We are allowing up to 12 month for returns to come back to us at the present time so long as unworn. This is allowing for people to keep the item for longer and not have to worry about going out if they are wanting to shield. I hop that this helps for future reference. Kind regards, Janice - customer services
Posted 4 years ago
D Cook
Verified Buyer
“Sadly the boots did not fit and I have to say I was really disappointed to have to pay over £11 to send them back!!”
Helpful Report
Posted 4 years ago
Thank you for your review. On our website there is a link to Collect + which is £4.49 and covers up to 10 kilo of returns so you can send several items together. You have to have a printer to be able to print out the label and a shop close to your home address is given to take the order to. If you have only one item, then you can still use this service or any other that you wish. The £11 will be for a next day, tracked signed for postage, which is expensive, there are other methods within the Royal Mail service which are much lower in cost. You can also return to any Charles Clinkard store, you can pop your postcode into our webiste to find stores near to you. You have at the present time, up to one year to return unwanted items to us so long as they are unworn. I hope that this information helps for any future order that you may make. Kind regards, Janice - customer services
Posted 4 years ago
K Leach
Verified Buyer
“Shoes didn’t arrive next day from when I ordered them and as they didn’t fit had to send them back costing £8.50 as had to be sent back tracked. So paid £13.50 and still have no shoes. Shocking your not doing free returns or even drop at stores I won’t be ordering anymore.”
Helpful Report
Posted 4 years ago
Hello Thankyou for your review. We have looked into your order and we contacted you via your email to advise of a delay with dispatching your items and that there would no charge applied for delivery. We are sorry if this information was not received, it may have gone into a Junk Folder. With reference to returns, we do offer a return to store option (Charles Clinkard store) however due to the COVID restrictions in place, our stores have been closed as classed as a non essential retail so we were unable to accept returns into the stores during this period. We are sorry you were disappointed with the order process and will ensure your comments are passed into the teams who take care of this aspect for us. For future reference, we are offering 365 days return and you may find Collectplus at £4.49 for up to 10kg more cost effective for you. You would need access to a printer however there are a lot of stores signed up to accept returns via this service. If we can offer further assistance please do get in touch. Kind Regards Nicola-Customer Services
Posted 4 years ago
K Richardson
Verified Buyer
“Paid for next day delivery and they didn't arrive on time. Two days later the Courier wouldn't put item through porch window so we had to rearrange the delivery”
Helpful Report
Posted 4 years ago
Hello Thankyou for your review. Next day delivery is a guaranteed next working day service for orders placed before 5pm. (https://www.charlesclinkard.co.uk/delivery-i261) Orders placed after 5pm will be processed as soon as possible, but may be dispatched the next working day. Any orders placed at the weekend will not be dispatched until the Monday for Tuesday delivery. The order was placed on a Sunday and we dispatch this on the Monday to arrive with you on the Tuesday. We are sorry to hear that DPD did not leave this in the safe place and we will ensure your feedback is passed to the courier, it is disappointing you did not receive the items in the time scale. As goodwill we have contacted you regarding the premium delivery service paid. If further assistance is required please get in touch Kind Regards Nicola-Customer Services
Posted 4 years ago
J Cox
Verified Buyer
“Shoe too small, unusual in that I have never had to return a shoe for that reason. Phoned you and your representative could not have been more bored and unhelpful. Nor had he any clue about details of your stock. I’m sorry but I am greatly put off your company and at a time I am about to buy new shoes to fit orthotics. Jane Cox”
Helpful Report
Posted 4 years ago
Thank you for your review. We are sincerely sorry to hear firstly that you found that the shoes that you ordered did not fit, but also that when you called you felt that the service that you had was not as you expected. Please be assued that I will speak to my colleagues and let them know of your disappointment. We have an excellent customer service team and for you to feel that you were not helped is disappointing to us. We do hope that you find something that is perfect for your needs with your orthotics and that you might consider coming back to us in the future. Kind regards, Janice - customer services
Posted 4 years ago
Anonymous
Verified Buyer
“Delivery was quick, but returns too costly”
Helpful Report
Posted 4 years ago
Thank you for your review. You can return to any Charles Clinkard store which is at no cost to yourself, or return via any postal service of your choice. On our website there is a link to Collect + which covers up to 10 kilo (so can send several pair back at the same time) at a cost of £4.49. Youw ould find that a single pair of shoes would be less than this if you go elswhere. I do hope that this information helps for it you did need to return anything to us again. Kind regards, Janice - customer services.
Posted 4 years ago
"
Verified Buyer
“Although delivery was quick the boots weren't the colour as shown on the website. When I complained of this they said they didn't have that colour in stock and would change the website to reflect the brown rather than muscat colour I had ordered. Two weeks later the website still shows the same details. It's a shame this is just lip service rather than actions.”
Helpful Report
Posted 4 years ago
Hello Thankyou for your review. We are sorry the colour you received did not match the image you viewed on our website Please be assured the concerns raised are being updated, the images will be retaken of the boots to highlight the correct colour. We appreciate you bringing this to our attention and hope you will return to shopping with us again in the future Kind Regards Nicola-Customer Services
Posted 4 years ago
N Poole
Verified Buyer
“I’m sorry I can’t give you more than two stars but my boots arrived and they were incredibly small. I ordered a size 8 (I am normally a 7) but could not even get my foot into them they were that small. The quality of the boots looked to be of a high standard but you need to resize your boots to more realistic sizes. I was extremely disappointed that you did not have a larger size.”
Helpful Report
Posted 4 years ago
Thank you for your review. We are sorry to hear that this boot was not a correct fit for you. With regard to size, we are a retailer and we sell many different brands of shoes. The sizes are guided by the Company who make them and not ourselves, but should all be of a standard size, however they can differ a little from the various countries that they come from. We do hope that you find something that you like as much and is a better fit for you, Kind regards, Janice - customer services.
Posted 4 years ago
Charles Clinkard is rated 4.8 based on 49,695 reviews
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