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Charles Clinkard Reviews

4.8 Rating 49,693 Reviews
96 %
of reviewers recommend Charles Clinkard
Company Reviews Product Reviews
45,571
 Metrics Info
4.8
Based on 49,693 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Within 5 Days
On-time Delivery
96%
Accurate And Undamaged Orders
97%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.9 out of 5
Returns & Refunds
Refunds Process
Very Easy
Returns Process
Easy
Read Charles Clinkard Reviews
Visit Website

Phone:

0345 241 7742

Email:

help@clinkard.co.uk

Location:

Eveline House, Cannon Park Way, Middlesbrough
Middlesbrough
TS2 1AX

Write Your review

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C Crowther
Verified Buyer
“sandals too small nice quality not happy about paying to send parcel back will not be reprdering”
Helpful Report
Posted 2 years ago
Thank you for your review. You can return orders back to any Charles Clinkard store or return by post. We would exchange and cover the cost of the postage to you, but do ask customers to cover the postage cost if they are returned, unless there was a fault. Thank you for your comments which we will pass on to the relevant department. Kind regards, Janice - customer services
Posted 2 years ago
M LISA WOOD
Verified Buyer
“Items arrived later than stated delivery date”
Helpful Report
Posted 3 years ago
Thank you for your review. We apologise sincerely that your order was later than you expected. This was dispatched a day later than it should have been and we have refunded your express postage. I am sorry for any inconvenience caused. Kind regards, Janice - customer services
Posted 3 years ago
D Sanderson
Verified Buyer
“I purchased a pair of shoes from you in store (Sheffield Medowhall) and since they did not have the size in stock they arranged home delivery. These were delivered and unfortunately, they sent the wrong size. I had to return these items at my own expense which since the mistake was yours seems rather unfair. The cost of the return was £4.45. The correct size was eventually delivered but in view of the costs involved in returns I am pretty sure that I will not use this service again.”
Helpful Report
Posted 3 years ago
Thank you for your review. I can see that you returned the shoe that was ordered and then asked for an exchange for a smaller size which we have arranged for you. There does not appear to be a mistake. However, if you feel that there is please call us on 0345 241 7742 (only a local rate charge and not a premium number) so that we can look into this further for you. Alternatively, email sales@clinkard.co.uk. If an error has been made, we would not expect a customer to have to pay for the return and can certainly also look into this if you could please let us know what the error was. We look forward to hearing from you. Kind regards, Janice - customer services
Posted 3 years ago
S
Unverified Reviewer
“Just received my order yesterday. Fast delivery. Good quality. But...extremely disappointed by the appearance of the shoes. Totally different shape and pattern from the picture on the website. Doesn't worth the money. I had to return them. Shame.”
Helpful Report
Posted 3 years ago
Hello Thankyou for your review. We are sorry to hear your comments regarding the shoes. The stock is sent directly from Clarks and we will ensure your disappointment is passed onto them directly, With reference to your order experience, its lovely to hear you had such a positive experience and we hope you will return in the future for your footwear requirements. If we can assist with this please do get in touch on 0345 241 7742 or send an email to sales@clinkard.co.uk. Kind Regards Nicola-Customer Services
Posted 3 years ago
Y Gurung
Verified Buyer
“Bought it for my wife but it looks like it was ex display which was a little bit disappointing for my wife, but still decided to keep it as it was a sale item.”
Helpful Report
Posted 3 years ago
Hello Thankyou for your review. Hello, Thank you for your email. We would like to thoroughly apologise you have received your shoes in a poor condition. We employ a rigorous quality check procedure in our dispatch area and we would like to apologise that on this occasion it seems your order has been missed. Please be assured your comments will be passed onto the team taking care of your order and we hope you will return to us in the future. Kind Regards Nicola-Customer Services
Posted 3 years ago
C Fletcher
Verified Buyer
“SAdly I didn't receive the order placed. I choose to click and collect from a DPD pick up store but the parcel never arrived. I called customer services and they recalled the parcel from DPD and anticipated sending me another pair but sadly the pair that had been despatched was the last of that pair so my order got cancelled.”
Helpful Report
Posted 3 years ago
Thank you for taking the time to leave us your review. Please accept our apologies, feedback is important as it helps us going forward as a company and we hope this will not deter you from ordering again. If we can offer assistance do not hesitate to contact us. Kind regards, Dawn - Customer services
Posted 3 years ago
M Robson
Verified Buyer
“I odered a pair of sandels from you because my size was not avaliable, in your Newcastle store. When they arrived l discovered that they had been used and were worn. I returned these and received refund. Not happy that this had occurred.”
Helpful Report
Posted 3 years ago
Hello Thankyou for your review. Items are checked prior to sending and we are disappointed you received a poor quality pair. We are sorry for the inconvenience caused and will ensure your comments are fedback to the teams who took care of your order. Kind Regards Nicola-Customer Services
Posted 3 years ago
H Roughton
Verified Buyer
“Had Dispatch email, tracking didn’t work, click and collect delivery- no info received- called on receipt of this email (6 days later) to be told at click and collect location- attended today (first day shop open since my call to say parcel sent back as not collected within 7 days. Fuming”
Helpful Report
Posted 3 years ago
Hello Thank you for your review. When the orders have been dispatched the tracking for this is sent however it may not yet have been scanned in by the courier, therefore, no information would be available for you. We understand you did not receive your Click and Collect code for the courier and we have ensured this has been fed back to the company as this is something you should indeed have received to enable you to pick up your items. Our Customer Services Team have been in touch regarding your order and these will be resent to the home address we have recorded on your invoice. Please accept our apologies, feedback is important as it helps us going forward as a company and we hope this will not deter you from ordering again. If we can offer assistance do not hesitate to contact us. Kind Regards Nicola-Customer Services
Posted 3 years ago
J Chandler
Verified Buyer
“Won’t be ordering from them again as it is too expensive to return them if they are not suitable. You need to try shoes on so will only order from “free return” shops in future.”
Helpful Report
Posted 3 years ago
Hello, Thankyou for your review. We are sorry to hear you will not be returning to us again in the future. We offer free standard delivery on orders over the cost of £40.00 and additional premium services such as Next Day and Express for a further fee. Our terms and conditions offer advice on both our returns and delivery policy as well as this being included alongside the items prior to adding to the basket. You have 365 days to return an unworn item and are also welcome to take to a Charles Clinkard store as long as you have your proof of purchase. Our store locator can be found here: https://www.charlesclinkard.co.uk/map We hope you will return to us for your footwear requirements and our Customer Services Team is available seven days a week on 0345 241 7742 or by email sales@clinkard.co.uk. We appreciate all feedback from our customers as it helps us go forward as company. Kind Regards Nicola-Customer Services
Posted 3 years ago
Anonymous
Verified Buyer
“The boot arrived very quickly, and well wrapped and boxed. However, when I bought the boot on-line, the site clearly said no postage over £40.00 purchase. I was charged £5.95 and attempted to cancel the order - I had no response to my request, I still haven't. The order arrived - I paid to send it back immediately. The best thing about this whole transaction was the swift refund, minus the cost of P & P. The postage has since been refunded since my negative review. Thank you.”
Helpful Report
Posted 3 years ago
Thank you for your review. You are right that standard postage is free if your order is over £40, this is including sale items if they are also over £40. I had a look at your order and because you have opted for a next day delivery, this is why there has been a postage charge. Your order will have been prioritised above others and sent out the same day as you ordered, using an overnight courier. I have searched for an email from you but cannot see one, we reply to all emails so I apologise that you tried to cancel and did not get a reply. The best way to do this is call as you would get an instant response. it is only a local rate charge and not a premium number. 0345 241 7742. We are sorry for your disappointment, and have on this occasion refunded your postage as a goodwill gesture. Kind regards, Janice - customer services
Posted 3 years ago
Anonymous
Verified Buyer
“Stitching on the front of one trainer was ripped. Would be great to have paid return postage.”
Helpful Report
Posted 3 years ago
Hello Thankyou for your review. We do ask for return postage to be covered by the customer however on this occasion we would like to offer further assistance. Please can you send your images to sales@clinkard.co.uk along with the order number so our Customer Services Team can take a closer look. We are sorry for any disappointment and look forward to speaking with you very soon. Kind Regards Nicola-Customer Services
Posted 3 years ago
Anonymous
Verified Buyer
“Ordered four pairs of shoes/boots to try, took slightly longer to arrive than expected. Three pairs well packaged but just not suitable. One box had two shoes of different sizes. This also happened to me in-store previously.”
Helpful Report
Posted 3 years ago
Hello Thankyou for your review. Items are checked prior to sending and we are disappointed you received odd products. This has been fed back to the teams involved as well as the store. We can see a refund has now been issued for you and another separate email has been sent regarding this. If we can help further please do not hesitate to contact us and we apologise for the inconvenience. Kind Regards Nicola-Customer Services
Posted 3 years ago
C Ball
Verified Buyer
“I ordered and paid for the purchase to be gift-wrapped. The goods were as always exactly what I wanted and I have no complaints about them but the gift(?) wrapping was truly amateurish and atrocious. I am sure that Charles Clinkard,whoever he may be, would not have wanted to present his wife with the mess you expected me to do. If you cannot make a gift wrapping presentable then I suggest you stop offering and charging for it. I certainly will not be availing myself of this service in future”
Helpful Report
Posted 3 years ago
Hello Thankyou for your review. We are delighted the items were what you were looking for however are very disappointed with the feedback regarding our wrapping service. We have issued a refund back for this and please allow time for the funds to clear back to the method of payment used. Feedback has been provided to the team involved in this and we appreciate you taking the time to let us know. Kind Regards Nicola-Customer Services
Posted 3 years ago
M Bollard
Verified Buyer
“Gave them two orders. The first order, a pair of flat shoes, had been worn sufficiently to crease the leather! However, my wife was not sufficiently concerned for me to return them. The second order, a pair of ankle boots, was the wrong size. My order and confirmation were for size 7 whereas the boots that arrived were 6 1/2. Needless to say, the boots have been returned and I wait to see whether Clinkards can in some way redeem themselves. These were not discounted price items and I expected better.”
Helpful Report
Posted 3 years ago
Hello Thank you for your review. We are sorry for the inconvenience caused by your recent order, a separate email has been sent privately for you and we look forward to receiving back your return. If there are any queries do let us know. Kind Regards Nicola-Customer Services
Posted 3 years ago
S Ozkaya
Verified Buyer
“Received my order but not happy with the quality of the slippers. Seeing as though I spent £50 on a pair of Luxury slippers I’d expect them to be immaculate. However each slipper was different to the other. The texture of the leather of one slipper was all crumpled and looked cheap. I emailed twice about the issue and am yet to hear back from someone. Seeing as though this is a Christmas gift I’m very anxious to hear back. Very disappointed. Would not recommend so far.”
Helpful Report
Posted 3 years ago
Hello Thankyou for your review. We are sorry for the quality of the items received and we have sent you a private email regarding this. We look forward to hearing from you. Kind Regards Nicola-Customer Services
Posted 3 years ago
Mrs A Munro
Verified Reviewer
“I have read all of these reviews and hope you can turn my very poor experience into a positive experience. I ordered a pair of Josef Seibel boots on December 10th for my daughter's Christmas. They arrived on December 16th. Unfortunately, when I opened the parcel I found a pair of men's trainers and the recipients name inside of the parcel was not my name. There was no returns label and no phone number to contact Charles Clinkard. I located a number and was given help and a returns label. I took the boots immediately to the post office and e-mailed customer service the returns reference. I had been told that the boots were in stock and would be dispatched when I had proof of posting. I have now been told that the boots will be dispatched as soon as possible. I'm not sure what this means. Does it mean I will have them in time for Christmas?. I ordered them in plenty of time and this was not my mistake.”
Helpful Report
Posted 3 years ago
Hello Thankyou for your review We are sorry you received an incorrect item within your parcel. Our Customer Services Team have been in touch and your replacement is on its way for you and should arrive in the next day. I have sent a private email with tracking and if we can offer further assistance please let us know. Kind Regards Nicola-Customer Services
Posted 3 years ago
D Aldridge
Verified Buyer
“Asked for a Uk 11, none in store, was told to order a 45 online. Ordered in store and item arrived. Box says 45 = 10 not 11. Spoke to store, they say 45 is 11?? So who is right and who is wrong? is manufacturer wrong? Returned and purchased same shoe in 11 from elsewhere - so much easier”
Helpful Report
Posted 3 years ago
Hello Thankyou for your review. Rieker are a continental brand and how they convert their EU sizes does differ from other companies and unfortunately there is no uniformity across the shoe industry. A standard EU45 would be an 11 however Rieker have converted this EU45 into a UK10 and we apologise for the confusion regarding this. We are happy you were able to source another style from another retailer however if we can help further please do let us know, we will also ensure your feedback is passed onto the store regarding the conversion advice offered. Kind Regards Nicola-Customer Services
Posted 3 years ago
A Reid
Verified Buyer
“Very speedy service but disappointed I had to pay £10 postage to return 2 pairs of boots as they were too small”
Helpful Report
Posted 3 years ago
Anonymous
Verified Buyer
“Oder arrived on time but there was a “in the sale” price tag on the boots that was considerably cheaper than the price I paid online which wasn’t happy about. Boots were lovely but too small and had to send them back. And had to pay £10 at post office to return them even though they were £70. Most companies offer a free returns over certain value. Not happy.”
Helpful Report
Posted 3 years ago
Hello, Thank you for taking the time to leave a review. With regards to price advertised on the box, this has been placed on the box in error, as the shoes are retailing at the price you ordered them at and we are sorry for this error. With regards to returns, we offer free standard UK delivery on a spend over £40.00, dispatched within 5 working days, however do ask customers to pay towards the cost of the return. You can of course return to a store if one is near to you however there are cost efficient ways of sending back your order. Although we do recommend a tracked service, there are different levels of service and cover you can choose at the Post Office when returning. You can return via Collectplus which is £4.49 for up to 10KG and is ideal for larger items or multiple orders, the link to this option can be found in the returns section of our website. We appreciate the feedback regarding the returns policy and will pass this onto the correct department, as we are constantly reviewing our policies to ensure the best service for our customers. Kind Regards Nicola-Customer Services
Posted 3 years ago
Anonymous
Verified Buyer
“I ordered a Peter Kaiser bag for a wedding. When it arrived it wasn’t in its original PK box and had glitter stuck to the suede. I contacted Charles Clinkard and explained that I had expected it to be in its original box and in perfect condition. They sent a replacement bag which arrived wrapped only in a plastic bag. It was an expensive bag and although I appreciated the replacement, it was disappointing not to have the original packaging.”
Helpful Report
Posted 3 years ago
Hello Thank you for taking the time to leave a review. We are sorry the original bag was not of the quality you would expect, it is disappointing to hear this arrived with you however we are delighted our Customer Services Team were able to assist. Currently, this style is unavailable with the box and comes in wrapping or a bag, we will contact Peter Kaiser to see if this will be a consistent change to the packaging of their handbags If we can help further please do get in touch Kind Regards Nicola-Customer Services
Posted 3 years ago
Charles Clinkard is rated 4.8 based on 49,693 reviews
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