Very disappointed with this whole experience. Very slow delivery, slowest of any on line shop I've done. I always take size 9, but these slippers are too big. This has never happened before with other retailers. So they need to be returned. Just discovered that the return address slip isn't pre-paid so Clinkards expect me to pay for return postage. No other retailer that I've dealt with fails to provide pre paid return option. Returning the items to a shop means a 25 mile round trip plus exposure to the risks of Covid. All in all a very poor experience and I won't be shopping with Charles Clinkard again.