Ordered 3 pairs of shoes. One pair arrived and had to be returned as too narrow. Second pair arrived several days later, delivery note showed both outstanding pairs. As I had sent an email chasing the 2 missing pairs I received a reply the same day to say one pair not available. Though my order was accepted 5 days earlier and in the preceding 24 hours another email had been sent to me showing "Styles you might like" including the style I was told was unavailable. As returns are at customer expense, felt it was not acceptable to send in separate packages. Need to return the second pair as they are too flat! Hence this order has cost me two lots of return postage, and feel that customer service was poor.