Charles Clinkard Reviews

Name: Charles Clinkard
Address: Eveline House, Cannon Park Way, Middlesbrough, Middlesbrough
Rating: 4.76

4.8 Rating 48,998 Reviews

96 %

of reviewers recommend Charles Clinkard

4.8

Based on 48,998 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Visit Website

Phone:

0345 241 7742

Email:

help@clinkard.co.uk

Location:

Eveline House, Cannon Park Way, Middlesbrough
Middlesbrough
TS2 1AX

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Charles Clinkard 5 star review on 22nd April 2025

Charles Clinkard 5 star review on 11th April 2025

Charles Clinkard 1 star review on 4th April 2025

Charles Clinkard 5 star review on 26th February 2025

Charles Clinkard 5 star review on 6th February 2025

Charles Clinkard 5 star review on 29th January 2025

Charles Clinkard 5 star review on 17th December 2024

292

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I’ve been wanting these for quite a while . Delivery came really quick. The boots are gorgeous and also very cosy for the winter weather”

Helpful Report

Posted 4 years ago

“Purchase arrived on time and staff notified me of its arrival so it could be collected. They also advised me of a difference in colour between the two shoes. When I went to collect it was as though two different colour shoes had been placed in the box. Very disappointing. Staff were apologetic ( although not their fault) and processed a refund. First time I've shopped online with clinkards and not a good start.”

Helpful Report

Posted 4 years ago

Hello, Thankyou for your review. Items are checked prior to sending and we are very disappointed this happened We hope you will return in the future to us and please do not hesitate to contact us. Again we are sorry for any inconveniece caused. Kind Regards Nicola-Customer Services

Posted 4 years ago

“Unfortunately the online tool did not work so the gauge is not helpful. It should have the shoe sizes on it, rather than simply the measurements.”

Helpful Report

Posted 4 years ago

Hello, Thankyou for your review We appreciate your feedback and will ensure your suggestion is passed on to our technical team Kind Regards Nicola-Customer Services

Posted 4 years ago

“When I ordered the boots I saw that they cost €90 but when I got to the bottom line I noticed that VAT was added afterwards and the postage which came to €114 which I thought was very expensive. Surely footwear prices are always shown including VAT. This is the first time that I have seen it added afterwards so I was disappointed.”

Helpful Report

Posted 4 years ago

Hello Thank you for taking the time to leave a review. You're correct, the VAT is inclusive in the price of the boots - €99.95. The extra added was for postage costs overseas. I am sorry for any confusion caused but if you would like to discuss anything further, our Customer Services Team will be more than happy to help. Kind regards, Rosie, Customer Services.

Posted 4 years ago

“Had to return my order as it arrived too late (not an issue) but really disappointed that it has been nearly a month since I received an email confirming the return had been received by Charles clinkard and I still do not have the money back into my account.”

Helpful Report

Posted 4 years ago

Hello Emma Thankyou for your review. We are sorry you did not receive your refund. We can confirm that this is now refunded for you Kind Regards Nicola-Customer Services

Posted 4 years ago

“Really disappointed with my online order this time. The packaging was very old and tatty, and the boots had no packing to keep their shape.”

Helpful Report

Posted 4 years ago

Hello, Thankyou for your review, items are sourced from our warehouse and out store, they may have been tried on or on display however quality should remain high and any pacaking missing then replaced. We are disappointed you received this pair and will feedback your remarks regarding this and ensure more care is taken in the future. Kind Regards Nicola-Customer Services

Posted 4 years ago

“My order has arrived at the shop where I was collecting it from, but I didn’t receive an email to confirm this. I went into the shop to chase and they had arrived, apparently they had telephoned me... but I had to message or record of this. Disappointing customer service.”

Helpful Report

Posted 4 years ago

Thank you for your review. I can see from your order that we did email to confirm the order and again on the day of dispatch, we are sorry to hear that you did not receive these emails. It may be that they are in your junk mail or spam folder. With regard to the shop, we apologise that you did not hear form them, they do telephone once your order has arrived, but if you are not home, then a message should be left to let you know. We do hopet hat you are happy with your order and apologise that you were unhappy with the customer serviced. Kind regards, Janice - customer service

Posted 4 years ago

“It was for my little boys first pair lf shoes, I found the staff obtuse and rude. I was very disappointed and unimpressed as I used to work for the company myself when I was alot younger and we always prided ourselves on good service with a smile. Clearly not something that's important to the company now.”

Helpful Report

Posted 4 years ago

Thank you for your review. We are deeply sorry to hear that you have had a bad experience in one of our stores. Customer Service is of the utmost importance to us and we would very much like to address this for you. Please would you call us on 0345 241 7742 (only a local rate charge) or e,ail to sales@clinkard.co.uk so that we can get some information from you as to what has happened, we are happy to do instore training if needed so that this does not happen to anyone else. We do hope that you will get in touch, and apologise sincerely to you for any upset. Kind regards, Janice - customer services.

Posted 4 years ago

“When the slippers arrived. Shocked to see poor quality of sole. Not leather and seemed similar to cardboard.”

Helpful Report

Posted 4 years ago

Thank you for your review. If you are unhappy with your purchase, please return it to us unworn for a full refund. These lovely slippers have a soft leather sole and if the slippers that you received have not, we would very much like to examine them to see what has happened. We do hoept hat you will get in touch. OUr customer service team is on 0345 241 7742 or you can email us on sales@clinkard.co.uk and we will be very happy to help. Kind regards, Janice - customer services.

Posted 4 years ago

“I made an initial enquiry before making a purchase but the assistant clearly did not understand the meaning of the sizing on the sandals. Otherwise, the delivery time was very quick. It's a shame one person let down what would have been a 5 star rating.”

Helpful Report

Posted 4 years ago

Thank you for your review. We are sorry too, to hear that it would have been a 5 star review should you have got the correct information. I am not sure what the query was, but if you do need any further help, please do not hesitate to call us on 0345 241 7742 so that we can help. Kind regards, Janice - customer services.

Posted 4 years ago

“I was disappointed. The shoes I ordered were advertised as wide fitting when they were extra wide which made a big difference When returning it advised to return recorded delivery which was very expensive”

Helpful Report

Posted 4 years ago

Thank you for your review. We are sorry for your disappointment, this shoe is advertised as extra wide on our website and unfortunately not just a wide fitting. With regard to returns, you can take back to a Charles Clinkard store or return via post. A recorded delivery is recommended for high value items so if they go missing in transit, you have a record and can claim for the missing item. However, you do not have to do this, you can just use a tracked service or even second class post if you prefer. We do have a link to Collect + on our website where you can get a discounted label and will cover up to 10 kilo of returns for £4.49 and is a recorded service. I hope that you find something more suited to your requirements and that you will shop with us again. Kind regards, Janice - customer services.

Posted 4 years ago

“Ordered a pair of shoes received them a few days later but the shoes had been used...soles blackened with use. These were returned waited for a new pair and these came in and another used pair of shoes...blackened soles . Just not good enough. I expect a brand new pair of shoes. Will we buy from Charles Clinkard again...NO. We would not of got the same service if we had gone to a physical shop. A real shame.”

Helpful Report

Posted 4 years ago

Hello, Thankyou for your review. We source stock from our warehouse and also our stores. On occasion they may have been tried on or on a display however these will not have been worn. We are genuinely sorry you were disappointed and will ensure feedback is passed to the teams involved with your order. Any further queries please do not hesitate to contact us. Kind Regards Nicola-Customer Services

Posted 4 years ago

“I requested a size 9.5 and then was sent a size 10.”

Helpful Report

Posted 4 years ago

Hello, Thankyou for your review. As Vans are a US brand, how the conversion into UK or Eu sizes can differ and there is no uniformity unfortunately. We can confirm the size you were sent which is an EU 27 is marked as a UK10 however we understand how disappointed you may be. If you wish to return the item, you have 365 days to send this back as long as they are in a good condition, unworn and in the original packaging. We hope you will return in the future and if we can assist do not hesitate to contact us. Kind Regards Nicola-Customer Services

Posted 4 years ago

“Sent me badly sized slippers, cost me to return, not pleased, won't be using again. They really need to sort out the correct sizings for the items sold. This is what happens when retailers have no way of double checking quality.”

Helpful Report

Posted 4 years ago

Hello, Thankyou for your review. As size is personal and each brand varies there is no guarantee a particualr style will fit. We will ensure your feedback is passed back to the manufacturer. With regards to returns, we do offer free delivery on items over £30.00 however do ask for orders to be returned at the customers cost. You can return to a Charles Clinkard store along with the invoice and they can also help to process your exchange or refund. If we can offer further advice regarding our stock please do not hesitate to contact us, Kind Regards Nicola-Customer Services

Posted 4 years ago

“Ordered item only to find out a few days later the item wasn’t available . It then became available a week later but it was returned as they were very small compared my other Merrill trainers I have.”

Helpful Report

Posted 4 years ago

Hello, Thankyou for your review. We are sorry that initially the item was not available, in the period before your most recent order we may have received a return of a delivery of the style. We appreciate your feedback regarding the fit of the item and will ensure this is passed to the manufacturer, it will also help customers in thier shopping choice. If we can assist further in the future do not hesitate to contact us. Kind Regards Nicola-Customer Services

Posted 4 years ago

“Had a problem with the order then when it arrived the shoes were marked.”

Helpful Report

Posted 4 years ago

Hello, Thankyou for your review. We are sorry to hear your comments regarding an order you recently placed with us. If you can email the order number and the details of the issues to sales@clinkard.co.uk then we can take a closer look into this for you. We look forward to hearing from you. Kind Regards Nicola-Customer Services

Posted 4 years ago

“Why is it not possible to leave an anonymous review? You give the option but when chosen the emphasis changes to a name.”

Helpful Report

Posted 4 years ago

Hello, Thankyou for your review. I can confirm that this review when listed on our website is showing your name to be anonymous. If you can let us know any issues we need to look into by emailing sales@clinkard.co.uk and we will assist. Kind Regards Nicola-Customer Services

Posted 4 years ago

“The shoes arrived promptly hence the one star rating but they were the incorrect size as they sent an M10 which is the American sizing and not the English size 10. I then had to pay to return the incorrect size shoes which is very unfair as the mistake was theirs, not mine. I had always thought Charles Clinkard to be a quality company and was not expecting this and no word of apology with the replacement!”

Helpful Report

Posted 4 years ago

Hello, Thankyou for your review. We are sorry you were disappointed with the sizing of the Crocs received, we have passed on your comments to the department who take care of this and hope you will return to us in the future, If further assistance is required do not hesitate to contact us. Kind Regards Nicola Customer Services Kind regards Nicola

Posted 4 years ago

“Wrong order received. Despite their error, CC would not send correct order out straight away. Had to send wrong order back before CC would then send my original order. Was told that (correct) order would be sent “as soon as the return postage label was activated. “ This was a week ago. I expected the correct order to be mailed out that same day. Obviously not. Sent emails asking for update and tracking information. Replied after third request. Shoes not even been mailed yet! Been advised that the shoes had to be sourced. At last, they “are to be mailed today. “ Extremely disappointed to say the least.”

Helpful Report

Posted 4 years ago

Hello Thankyou for your review. We are sorry you received the incorrect order initially however we can confirm the correct pair has been shiped and we have emailed the tracking seperately for you. As the stock was not available in our main warehouse, we did have to ask for these to be shipped in for you and this is the reason for the delay. We have ensured feedback has been issued to the teams who originally dealt with your order and fully understand how disappointed you were. Kind Regards Nicola-Customer Services

Posted 4 years ago

“Great delivery service.. Lovely trainers but they where not a wide width fit, these trainers are narrow not wide that’s the only reason I sent back.. Also don’t like having to pay for returns if not suitable or I would probably have ordered some more to try..”

Helpful Report

Posted 4 years ago

Hello, Thankyou for your review. As size and fit is personal to each customer as well as manufacturers differing in their conversions there is no guarantee they will fit and the only way to ensure this is by trying on for size. We are sorry to hear these were not suitable for you We do offer free delivery however do ask for returns to be covered by the customer, we will ensure your feedback is passed over to the relevant department and hope you will return to us again in the future, Kind Regards Nicola-Customer Services

Posted 4 years ago

Charles Clinkard is rated 4.8 based on 48,998 reviews