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Bloom & Wild Reviews

4.9 Rating 82,272 Reviews

97 %

of reviewers recommend Bloom & Wild

Company Reviews

4.9

Based on 82,272 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Bloom & Wild Review Amazing flowers from Bloom & Wild

About Bloom & Wild:

Hi, we’re Bloom & Wild. We don’t just send flowers. We help you care wildly.

As the UK’s most-loved online florist, caring wildly is at the heart of our business. And it’s in the soul of our people. Caring wildly is celebrating the little things we all do for each other every day. Not just on the big occasions. It’s being there for the highs. Stepping up for the lows. Or finding silly ways to make someone smile. After all, unexpected flowers really are the best kind.

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Bloom & Wild 5 star review on 16th May 2024

Bloom & Wild 5 star review on 16th May 2024

Bloom & Wild 5 star review on 16th May 2024

Bloom & Wild 5 star review on 16th May 2024

Bloom & Wild 5 star review on 14th May 2024

Bloom & Wild 5 star review on 14th May 2024

Bloom & Wild 5 star review on 13th May 2024

4993

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I got sent some flowers for my 30th from my son, my husband organised them and I’m really not impressed with the quality. I love bloom and wild (and still do) but disappointed as your quality is always top notch!”

Posted 2 years ago

Good Morning, Thank you for taking the time to leave your review, we are really sorry to hear this! We would appreciate it if you could email us at support@bloomandwild.com with the reference number 3119433 so we can take a look into this for you! Best Wishes, Bryony

Posted 2 years ago

“Unfortunately, not only we’re we unable to access the discount offered with the app, but the flowers themselves were underwhelming.”

Posted 2 years ago

Hi Steve, So sorry to hear this, we certainly can apply the discount retrospectively for you! I am sorry the flowers were then underwhelming, I have emailed you directly so we can look into this and help put things right for you! Best Wishes, Bryony

Posted 2 years ago

“Ordered flowers for a friend, but approx. 1/3 were dead on arrival. Apparently she then had good customer service though and is expecting a replacement bouquet”

Posted 2 years ago

Hello there, We are so very sorry to hear that your friend's flowers were disappointing. Truly dismayed to let you down. I am grateful that the recipient reached out so we could make this right but we really want to ensure that we have resolved this for you, so please feel free to get in touch via support@bloomandwild.com with the reference #3103040 and we can look into this deeper for you. Warm regards, Crystal

Posted 2 years ago

“I bought the £50 Ezra hand tied bouquet for my wife's 50th birthday and when I opened the nice big box to take the flowers out, I thought there had been a mistake. The bouquet looked very lonely in one corner of the box. Unless there are a couple of rare orchids in the bouquet it is the most over priced bunch of flowers I have ever seen. I bought a bouquet from a local florist (in a posh Oxfordshire town, so already premium price)for £35 a couple of weeks ago and it was almost twice the size. I'm particularly disappointed as I have bought several bouquets from Bloom& Wild in the past and was impressed with them, although that was at least a couple of years ago. The drive to maximise profits going to far maybe?”

Posted 2 years ago

Oh no, we are really sorry to hear this, that certainly is not the experience we want especially for a Birthday. We do hope your wife had a lovely 50th. Please can you email us at support@bloomandwild.com with the reference number 3101183 so we can take a look into this? Best Wishes, Bryony

Posted 2 years ago

“I ordered some flowers as a gift, they arrived four days late dried up & dead. I was thoroughly disappointed with the service.”

Posted 2 years ago

Good Morning Jessica, I am really sorry to hear the flowers arrived so late, that is disappointing and I appreciate that it will have affected the blooms, we want to put this right so I have emailed you directly to discuss this further. I look forward to hearing from you! Best Wishes, Bryony

Posted 2 years ago

“My first 2 orders of plants in pots were good. Plant were fresh and green, no complaints. However, my last order of bouquet of roses and some greens is really disappointing. There is a black mold on eucalyptus, some roses have dead heads (so they won’t bloom because there is already damaged near the flower head)… flowers were so tightly pressed in the package that they died before unpacking. Overall it seems that it was stored in some storage for a while… not fresh at all.”

Posted 2 years ago

Good Morning Julia, We are really sorry to hear the last order was thoroughly disappointing, this really is not what we want to hear and we are so sorry for the roses and the black mould. Please can you email us at support@bloomandwild.com with the reference number 3099679 so we can look into this? Best Wishes, Bryony

Posted 2 years ago

“Disappointing to receive an email the day of delivery and after receiving the dispatch email to say that there had been a problem and flowers wouldn't arrive as expected. I'd paid for guaranteed delivery which although refunded, no other compensation was offered. This makes me reluctant to use them again”

Posted 2 years ago

Hi there, we have just popped an email over to you to help resolve this. I do hope we can help, and my apologies again Warm Regards, Zac

Posted 2 years ago

“Ordered as a birthday present to arrive the day before, the flowers were delivered two days after this making them late for the birthday and quite clearly looking worse for wear….. Honestly really upset as this was a present for my 70 year old Aunt who lives alone and I wasn’t able to be there on her birthday.”

Posted 2 years ago

Hello Katie, Thank you for taking the time to share your experience with us, we are so sorry to hear it was a poor one. And more so to have missed such a special event, please do get in touch with some further information about this order (support@bloomandwild.com) - we would love to try and make it up to you.

Posted 2 years ago

“Not happy with this order. Royal Mail messed it up and delivered a day late. Flowers not looking good after 24 hours. It was for a special birthday and not flowers not at there best. Always been good before. On box it said tracked 24 hours but took 4 days.”

Posted 2 years ago

Hi Margaret, Thank you so much for taking your time to leave your review though I am so sorry to hear this! I have popped you an email over as we do not want to leave you feeling disappointed especially as the blooms were for a special birthday. Best Wishes, Laila

Posted 2 years ago

“Had a refund because the lady I sent them to said she at to call you they were all broken don’t no how long it will take for refund til I look at my bank statement”

Posted 2 years ago

Hi Christine, I am so sorry to hear the blooms arrived this way. Refunds take within 5 to 10 working days - although this is usually a lot sooner in our experience. Please do get in touch with us via email at support@bloomandwild.com with reference 14073325, should you wish to discuss this further, we would not want to leave you feeling anything but delighted.

Posted 2 years ago

“The ordering process was smooth and I received a confirmation of delivery email with a photograph., confirming next day delivery as requested. After a couple of days I was concerned that I had not heard from my friends. It transpired that while the photograph showed that the courier had obviously rung the apartment block bell, upon not receiving a response, rather than returning another day , or leaving a card saying where the delivery had been left, dumped the goods in a near by bush . The flowers and chocolates that were meant to be a surprise turned into a “hunt” for my friends and the gift once foundp did not look good having been outside over night in the heavy frost and rain. All in all very disappointing, and the experience rather than being pleasurable for my friends was rather stressful, and left me feeling embarrassed .”

Posted 2 years ago

Morning Charlotte, Thank you for taking the time to leave your review. I am so sorry to hear about your delivery experience! We would love to make this right for both you and your friends and have popped you an email across. Best wishes, Laila

Posted 2 years ago

“Ordered two letterbox deliveries, meant to be delivered yesterday. Royal mail were a day late and Bloom and Wild's own delivery service still haven't delivered.”

Posted 2 years ago

Hi there, I'm so sorry to hear there were some delays in delivering these blooms and they've still not been received. If you could get in touch with us at support@bloomandwild.com with reference #3070534 we really want to get this put right for you. Zac

Posted 2 years ago

“Delivery was two days late and the tracking stopped working so didn’t say it had been delivered when it had. Also no email confirmation to say once it had been delivered so only knew when the recipient told me.”

Posted 2 years ago

Hello Olivia We're ever so sorry to hear that there was such a delay with your delivery and that the tracking link stopped working! I can see that we have been in touch and have organised a new bouquet to be sent out. If you need any further assistance on this, please email support@bloomandwild.com and quote this special reference #3064282. Best wishes, Gemma

Posted 2 years ago

“Have ordered a few bouquets from Bloom and Wild, this one arrived and started to die quickly, even husband commented about the quality when they arrived. I dismissed this as I thought they would Bloom, they never did. Lasted no more than a few days before Roses bent over and dropped petals. Unfortunately outwith 72hours to send photo. Really disappointed this time around. Second time for me now. Dumped at day 5 as bouquet looked shabby without the roses.”

Posted 2 years ago

Hello Caroline I'm ever so sorry to hear that your blooms didn't last as we would have expected! We'd love to organise a replacement for you so please email our Customer Delight team via hello@bloomandwild.com and quote this special reference number 3064523. We hope to sort this out for you soon, Gemma

Posted 2 years ago

“Delivery was super quick but the flowers did not open except 1 and there was very little smell at all from any item. Water changed as per instructions. Photo taken 8 days after delivery.”

Posted 2 years ago

Hi Terry. I'm really sorry to hear this. Please could you pop us an e-mail over to support@bloomandwild.com, with the reference 3055544 so we can best resolve this for you? Our apologies again

Posted 2 years ago

“not enough space! 3 snapdragons dead, 1 broken stem 2 alstroemeria's recovered, the flowers were bedraggled but hey-ho the roses are lovely. I do know what I should do, once a florist. my daughter-in-law sent them, although photo's were taken, my husband could not send them. what a shame, nice mix, have had loads of flowers sent in various ways over the years, but none were like these, the packing-without moisture for the stems-well, the poor things did not have a good journey. Sorry”

Posted 2 years ago

Hi Jennifer, We are terribly sorry to hear this and apologies for the disappointment this has caused. Could you kindly pop us an email at support@bloomandwild.com. We certainly want to put things right for you.

Posted 2 years ago

“Unfortunately the flowers were damaged when they arrived and haven’t bloomed after 3 days in water.”

Posted 2 years ago

We're so sorry to hear your stems were damaged on arrival, and for how this has affected their longevity. Please do share your order details with us at support@bloomandwild.com and we would be happy to replace these.

Posted 2 years ago

“Nice packaging but the flowers themselves arrived quite droopy. It’s day 3 now and they haven’t picked up. Disappointed in the product’s quality. Would not recommend unfortunately. Thank you.”

Posted 2 years ago

Good Evening Mohamed, Really sorry to see the roses this way and we can appreciate the disappointment, we have sent you an email directly so we can put things right for you. Best Wishes, Bryony

Posted 2 years ago

“Had a delivery from a friend of the Festive pick arrangement opened it straight away and the freesia was completely limp and looked dead , also it states there should be berries in the bouquet but none at all , really not impressed , I’ve had many bouquets before from other companies and never been disappointed but they really don’t look much in the vase and really bad that not all flowers were included”

Posted 2 years ago

Thanks for taking the time to leave your review. I'm really sorry to hear this. Please could you pop a e-mail over to us at support@bloomandwild.com so we can best resolve this for you? Our apologies again

Posted 2 years ago

“The system to order the flowers is fine, however execution of delivery, feedback, and corrective action is at best described as poor. The order was placed on a Monday for Wednesday delivery. Delivery was by courier for which extra was paid. The carrier failed to perform, and delivery was effected on the Thursday. Clearly your Procurement function needs to have discussions with the carrier, and monitor performance. As a User I would expect a refund for late delivery. Sorry, but as a company there is a long way to go with processes.”

Posted 2 years ago

Hi Jen. I am really sorry to hear this. I have popped you an e-mail over so we can best resolve this with you. Our apologies again.

Posted 2 years ago

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Bloom & Wild is rated 4.9 based on 82,272 reviews

Frequently Asked Questions

What are Bloom & Wild flowers like?

Customers rave about the quality of Bloom & Wild flowers.

What is Bloom & Wild delivery like?

Delivery is normally with 3 days, the box is designed so it fits through your letterbox.