Bloom & Wild Reviews

Name: Bloom & Wild
Address: Bloom & Wild, Unit V203, 1 - 45 Durham Street, Bloom & Wild, Unit V203, 1 - 45 Durham Street, London Borough of Lambeth
Rating: 4.85

4.9 Rating 87,598 Reviews

97 %

of reviewers recommend Bloom & Wild

Company Reviews

Metrics

Info

4.9

Based on 87,598 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Bloom & Wild Review Amazing flowers from Bloom & Wild

About Bloom & Wild:

Hi, we’re Bloom & Wild. We don’t just send flowers. We help you care wildly.

As the UK’s most-loved online florist, caring wildly is at the heart of our business. And it’s in the soul of our people. Caring wildly is celebrating the little things we all do for each other every day. Not just on the big occasions. It’s being there for the highs. Stepping up for the lows. Or finding silly ways to make someone smile. After all, unexpected flowers really are the best kind.

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Bloom & Wild 5 star review on 9th October 2025

5227

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Flowers were fine , really disappointed they were thrown quite a distance over the gate ! Not even placed just launched !”

Helpful Report

Posted 3 years ago

Dear Shelley, Thank you for the feedback and this is indeed super disappointing to read! We try and message as clearly as possible to handle our boxes with care but some posties are not so delicate :( I'm glad to hear the flowers were still ok but I have popped a credit note on your account to say sorry about that :) Best wishes, Florie from Bloom & Wild

Posted 3 years ago

“Problems with delivery resulting in the flowers not being there best.”

Helpful Report

Posted 3 years ago

Hi Craig, I'm so sorry for what had to happen on this occasion, this is never the experience we'd want for you! Thank you for bringing this to our attention and I can see that you have been in touch with our team and a fresh bouquet has been organised to be sent out via the premium courier option to avoid any similar issues faced by the Royal Mail for the new delivery. I hope that the fresh bunch will be able to be thoroughly enjoyed, and if there's ever anything we can help with please don't hesitate to contact us at hello@bloomandwild.com Best regards, Jamie

Posted 3 years ago

“Very disappointed with the delayed delivery. Over a week passed estimated delivery date. Which clearly isn’t good when they were for a particular occasion. Very happy my order was refunded in a credit however.”

Helpful Report

Posted 3 years ago

“Ordering was simple and delivery on time BUT the flowers had a “bad egg” smell to them and unfortunately they barely lasted 3 days … I changed the water daily in the hope that might help but sadly it didn’t. This was my first time ordering from Bloom & Wild although I won’t be ordering again.”

Helpful Report

Posted 3 years ago

Good morning, I am so sorry to hear about this incident. It sounds like the narcissi in your bouquet were strong scented so we are so sorry if it was unpleasant. I have sent you an email to try and put things right for you :) Kind regards, Florie

Posted 3 years ago

“I gave instructions to leave flowers outside which you didn’t follow, therefore my ill friend had to go and collect her flowers. Not what I had in mind, wouldn’t order from you again.”

Helpful Report

Posted 3 years ago

Dear Mary, we are so sorry to hear that indeed. Receiving our flowers should only be an absolute joy! I have just sent you an email to hopefully put this right to you.

Posted 3 years ago

“Big problem I ordered letterbox Flowers for my sister in law’s birthday and the postman would not deliver them through the letter box ! Then the went back to the post office to cut a long story short they were delivered 4days later and look dead by the pictures she has sent me. They both work so letterbox presents seem a good idea, due to their working hours post office collection wasn’t in there non working hours.”

Helpful Report

Posted 3 years ago

“I ordered a pineapple plant for my mother's 63rd birthday. When the plant arrived the head of the plant rolled out of the box. Customer services were fantastic and sent a replacement out. However, that arrived a day late after being promised for next day delivery. Again when it arrived the head of the plant was detached. Personal, I would suggest repacking the pineapple plants. They arrive with cardboard around the head of the plant (Which is very top-heavy). You need to pack around the entirety of the plant and not just the head. 2 pineapple plants down, and I got a full refund. That says it all!!!! Customer services were fantastic they would get 5 stars. The delivery and package get the 2 stars”

Helpful Report

Posted 3 years ago

“Initial box bouquet very poor, blooms small and green dry and aged! Tulips still had bulbs attached with no flowers to stalks ! Complained and another box was sent which was better but sadly the moment had passed and the surprise gone”

Helpful Report

Posted 3 years ago

Dear Nik, once again we are so sorry about this experience you had with us. We completely understand how disappointing this has been for you so I have just sent you an email to make this right for you. Best wishes, Florie

Posted 3 years ago

“I’ve ordered from B&W before and the flowers were lovely and fresh this order came for my Mums 87th birthday and was a bit disappointed as the flowers were not fresh and looked like they had been sitting for a few days in the package before arriving some of the bulbs were broken and they have not lasted very long at all. It was terribly disheartening since it was for a special occasion and my Mum loves flowers”

Helpful Report

Posted 3 years ago

Dear Linda, we are so sorry to hear about this experience, that's certainly not what we wanted, especially given the occasion... I have emailed you so hopefully we can put this right for you and your mum :) Florie from Bloom & Wild

Posted 3 years ago

“Ordered for a friend who was ill and needed cheering up. Flowers were delivered 3 days late and my friend had gotten over her illness. Poor service.”

Helpful Report

Posted 3 years ago

Dear Pamela, I am so sorry to hear your blooms were delayed, especially as they were such a lovely get well gift for your friend. I can see from the delivery tracking that the address was marked as inaccessible when they tried to deliver on the chosen date. I'm delighted to hear your friend is feeling better and have popped you over an email so we can try and put this right for you. Best wishes, Laila

Posted 3 years ago

“I was a bit disappointed by my order having spent £60 on “The Blake”. A few stems were already dead and some more were removed the bunch within 2 days of delivery. Have previously use B&W for flowers in ~£30 range and been really happy so was underwhelmed by something costing double the price.”

Helpful Report

Posted 3 years ago

Dear Nick, We are so sorry that the Blake bouquet disappointed you on this occasion. She is usually such a beautiful bouquet and it is a shame she has underwhelmed. We do want to ensure that our customers enjoy their blooms so I have emailed you directly to make this right. Warm regards, Crystal

Posted 3 years ago

“Tbh my last few experiences with Bloom and Wild have not been great. Botched delivery and underwhelming flowers reported to me by a few recipients, sorry”

Helpful Report

Posted 3 years ago

Dear Caroline, I am so sorry to hear that this has been your recent experience with us. Please don't say sorry, we want to make this right so I have emailed you directly. I hope we can make this right for you. Warm regards, Crystal

Posted 3 years ago

“I got sent some flowers for my 30th from my son, my husband organised them and I’m really not impressed with the quality. I love bloom and wild (and still do) but disappointed as your quality is always top notch!”

Helpful Report

Posted 3 years ago

Good Morning, Thank you for taking the time to leave your review, we are really sorry to hear this! We would appreciate it if you could email us at support@bloomandwild.com with the reference number 3119433 so we can take a look into this for you! Best Wishes, Bryony

Posted 3 years ago

“Unfortunately, not only we’re we unable to access the discount offered with the app, but the flowers themselves were underwhelming.”

Helpful Report

Posted 3 years ago

Hi Steve, So sorry to hear this, we certainly can apply the discount retrospectively for you! I am sorry the flowers were then underwhelming, I have emailed you directly so we can look into this and help put things right for you! Best Wishes, Bryony

Posted 3 years ago

“Ordered flowers for a friend, but approx. 1/3 were dead on arrival. Apparently she then had good customer service though and is expecting a replacement bouquet”

Helpful Report

Posted 3 years ago

Hello there, We are so very sorry to hear that your friend's flowers were disappointing. Truly dismayed to let you down. I am grateful that the recipient reached out so we could make this right but we really want to ensure that we have resolved this for you, so please feel free to get in touch via support@bloomandwild.com with the reference #3103040 and we can look into this deeper for you. Warm regards, Crystal

Posted 3 years ago

“I bought the £50 Ezra hand tied bouquet for my wife's 50th birthday and when I opened the nice big box to take the flowers out, I thought there had been a mistake. The bouquet looked very lonely in one corner of the box. Unless there are a couple of rare orchids in the bouquet it is the most over priced bunch of flowers I have ever seen. I bought a bouquet from a local florist (in a posh Oxfordshire town, so already premium price)for £35 a couple of weeks ago and it was almost twice the size. I'm particularly disappointed as I have bought several bouquets from Bloom& Wild in the past and was impressed with them, although that was at least a couple of years ago. The drive to maximise profits going to far maybe?”

Helpful Report

Posted 3 years ago

Oh no, we are really sorry to hear this, that certainly is not the experience we want especially for a Birthday. We do hope your wife had a lovely 50th. Please can you email us at support@bloomandwild.com with the reference number 3101183 so we can take a look into this? Best Wishes, Bryony

Posted 3 years ago

“I ordered some flowers as a gift, they arrived four days late dried up & dead. I was thoroughly disappointed with the service.”

Helpful Report

Posted 3 years ago

Good Morning Jessica, I am really sorry to hear the flowers arrived so late, that is disappointing and I appreciate that it will have affected the blooms, we want to put this right so I have emailed you directly to discuss this further. I look forward to hearing from you! Best Wishes, Bryony

Posted 3 years ago

“My first 2 orders of plants in pots were good. Plant were fresh and green, no complaints. However, my last order of bouquet of roses and some greens is really disappointing. There is a black mold on eucalyptus, some roses have dead heads (so they won’t bloom because there is already damaged near the flower head)… flowers were so tightly pressed in the package that they died before unpacking. Overall it seems that it was stored in some storage for a while… not fresh at all.”

Helpful Report

Posted 3 years ago

Good Morning Julia, We are really sorry to hear the last order was thoroughly disappointing, this really is not what we want to hear and we are so sorry for the roses and the black mould. Please can you email us at support@bloomandwild.com with the reference number 3099679 so we can look into this? Best Wishes, Bryony

Posted 3 years ago

“Disappointing to receive an email the day of delivery and after receiving the dispatch email to say that there had been a problem and flowers wouldn't arrive as expected. I'd paid for guaranteed delivery which although refunded, no other compensation was offered. This makes me reluctant to use them again”

Helpful Report

Posted 3 years ago

Hi there, we have just popped an email over to you to help resolve this. I do hope we can help, and my apologies again Warm Regards, Zac

Posted 3 years ago

“Ordered as a birthday present to arrive the day before, the flowers were delivered two days after this making them late for the birthday and quite clearly looking worse for wear….. Honestly really upset as this was a present for my 70 year old Aunt who lives alone and I wasn’t able to be there on her birthday.”

Helpful Report

Posted 3 years ago

Hello Katie, Thank you for taking the time to share your experience with us, we are so sorry to hear it was a poor one. And more so to have missed such a special event, please do get in touch with some further information about this order (support@bloomandwild.com) - we would love to try and make it up to you.

Posted 3 years ago

Bloom & Wild is rated 4.9 based on 87,598 reviews

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What are Bloom & Wild flowers like?

Customers rave about the quality of Bloom & Wild flowers.

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Delivery is normally with 3 days, the box is designed so it fits through your letterbox.