The system to order the flowers is fine, however execution of delivery, feedback, and corrective action is at best described as poor. The order was placed on a Monday for Wednesday delivery. Delivery was by courier for which extra was paid. The carrier failed to perform, and delivery was effected on the Thursday. Clearly your Procurement function needs to have discussions with the carrier, and monitor performance. As a User I would expect a refund for late delivery. Sorry, but as a company there is a long way to go with processes.
2 years ago
Bloom & Wild has a
4.9
average rating
from
82,405
reviews
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