Bloom & Wild Reviews

Name: Bloom & Wild
Address: Bloom & Wild, Unit V203, 1 - 45 Durham Street, Bloom & Wild, Unit V203, 1 - 45 Durham Street, London Borough of Lambeth
Rating: 4.85

4.9 Rating 86,404 Reviews

97 %

of reviewers recommend Bloom & Wild

Company Reviews

Metrics

Info

4.9

Based on 86,404 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Bloom & Wild Review Amazing flowers from Bloom & Wild

About Bloom & Wild:

Hi, we’re Bloom & Wild. We don’t just send flowers. We help you care wildly.

As the UK’s most-loved online florist, caring wildly is at the heart of our business. And it’s in the soul of our people. Caring wildly is celebrating the little things we all do for each other every day. Not just on the big occasions. It’s being there for the highs. Stepping up for the lows. Or finding silly ways to make someone smile. After all, unexpected flowers really are the best kind.

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Bloom & Wild 5 star review on 3rd July 2025

5203

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Thank you”

Helpful Report

Posted 6 days ago

Good morning, thank you so much for taking the time to leave a review; however, I'm so sorry to hear that you did not have a great experience with us. I'd love to help put this right, so if possible, could you pop an email to support@bloomandwild.com with your order number so I can look further into the issue here? Hope to hear from you soon! All the best,

Posted 2 days ago

“Ordersed for next day delivery weddding anniversary arrived day after”

Helpful Report

Posted 1 week ago

Good morning William, Please accept my sincerest apologies for the delay in your order. I completely understand that the blooms were for an important occasion and how frustrating this can be. I can see that you have already been in touch but I apologise as I can see that the response didn't help reach the resolution you were hoping for, and that there was some confusion when placing the order's date. Let me know if there's anything else we can help you with. All the best,

Posted 2 days ago

“Flowers were dying when they arrived I was away so got these delivered on our anniversary when I got back a few days later they were shocking my wife said they were like that when they arrived. Ones from a supermarket last longer”

Helpful Report

Posted 1 month ago

“The journey that commenced as a hopeful investment opportunity took a sharp turn towards devastation, resulting in a loss of $97,100. Discovering that I had fallen victim to a scam left me grappling with a mix of emotions - embarrassment, anger, and a sense of uncertainty regarding my next course of action. Amidst my quest for a remedy, I stumbled upon RANGEPRO.ORG, a company that initially gave me pause. Their professionalism, however, shone through brightly. Right from the start, their team treated me respectfully, articulated the recovery process in a transparent manner, and steered clear of making any grandiose pledges. Their consistent communication and efforts to keep me informed throughout the process were a reassuring presence. To my pleasant surprise, their endeavors bore fruit by successfully recovering a sizable portion of the funds I had previously deemed lost forever.”

Helpful Report

Posted 1 month ago

“Terrible experience. Flowers were extremely delayed by more than a day. Customer service if you can call it that were very unhelpful. Sad as send flowers regularly and was looking for a new company to use. Certainly won’t be returning.”

Helpful Report

Posted 1 month ago

Hi there, Thank you for sharing your feedback here. I can see that we've been in touch via email but haven't heard back from you. I understand your frustration with the delayed delivery and the impact it has on this special gift. While our free delivery service typically arrives promptly, I regret that in this instance, it has not met our usual standards. We hope to hear back from you soon so that we're able to help make this right. All the best,

Posted 1 month ago

“Really could not rely on service. When it mattered most, they did not deliver! Literally. There was no indication that flowers could be delivered late. I was left in a very embarrassing situation. If you try and contact them you have an AI response, fobbing you off rather than sorting the problem. IF it is for a special occasion DO NOT USE them.”

Helpful Report

Posted 1 month ago

Hi there, We're so sorry to hear what happened here, this is never what we wanted. Upon checking your order, I can see it was successfully delivered on the selected date at 6.15pm, which is within the delivery window stated at the time of ordering. We're so sorry if this information was uncleared or missed. Please don't hesitate to email our Customer Delight Team at hello@bloomandwild.com if there is anything else we can do to help. Kind regards, Florie at Bloom & Wild

Posted 1 month ago

“Ordered my flowers 10 days before to ensure the order would arrive on time. However was told on the day the delivery were due not going to be there that day. When asked what had happened was told the flowers would be received just as special next day. They were for an anniversary of a love one so they needed to arrive on the day I ordered not the next day. Very disappointed ☹️”

Helpful Report

Posted 1 month ago

“Am following this up but the care home doesn’t have a trace of the flower delivery Please confirm to me the address they were sent to”

Helpful Report

Posted 1 month ago

Hi Anne, Thank you so much for taking the time to leave a review, however, I'm so sorry to hear that you did not have a great experience with us. Please accept my sincerest apologies for the delay in your order. I completely understand that the blooms were for an important occasion and how frustrating this can be. I see that you have been in touch and that we're waiting for your reply via email. Please let us know in that thread if we can still help. We hope to hear from you soon,

Posted 1 month ago

“Absolute shambles flowers delivered 2 days late and left my friend thinking id forgot”

Helpful Report

Posted 2 months ago

Good afternoon, Thank you for taking the time to leave your review, though we're so sorry to hear that your delivery arrived much later than expected, especially as it was intended as a thoughtful gift. We would love to make things right and have followed up with an email directly to resolve this. Hope to speak with you soon. Warm regards, Gemma

Posted 1 month ago

“Have had 2 emails in response to my complaint about flowers not being delivered- all advising me of things I should do differently eg you could have opted to have delivery other than by post-all after the event.This is not clear on your web site. In the first email you say Bloom and Wilde are working with Royal Mail about non delivery- is it that your flower boxes are too wide for letter boxes. Your second email focused on my specific day of delivery-I did not request a specific date- but again this is my fault !!! WILL NOT USE BLOOM AND WILD AGAIN”

Helpful Report

Posted 2 months ago

“I paid 40 great British pounds for a big bouquet for my mum as I couldn't be with her this Mother's Day - only a third of it arrived, very disappointed at the false advertising...won't be a returning customer”

Helpful Report

Posted 2 months ago

Hi there, Thank you for taking the time to leave us a review, I hope you had a lovely weekend. I'm sorry to hear that the flowers you so kindly sent for Mother's Day were so disappointing. From the photo, they do look largely as we'd expect on arrival, and I sincerely hope that they have opened up beautifully across the week. If that has not been the case, please don't hesitate to pop us an email to hello@bloomandwild.com with your order details so that our team can help. Kind regards, Courteney at Bloom & Wild

Posted 2 months ago

“Order was not delivered. Despite being assured by an agent that delivery was delayed but would happen on the day i contacted B&W. Despite this assurance and 3 days later still no delivery m.”

Helpful Report

Posted 3 months ago

Dear Dani, Thank you for taking the time to leave us a review, I hope you had a lovely weekend. I'm so sorry to hear that your kind gift was so delayed on its journey through Royal Mail's delivery network. I can see that this has now arrived, and I hope that, despite the delay the kind gift and sentiment behind it can still be enjoyed. Our free delivery services can take an extra day in a small number of cases, but this was far later than we'd expect or find acceptable and we will be sure to raise this with our Operations team for investigation with Royal Mail. If you did need any further assistance on this matter, please don't hesitate to pop us an email to support@bloomandwild.com. Kind regards, Courteney at Bloom & Wild

Posted 2 months ago

“Very poor flowers received by post flowers nearly dead would not recommend”

Helpful Report

Posted 3 months ago

Dear Pamela, thank you so much for taking the time to leave a review, however, I'm so sorry to hear that you did not have a great experience with us. Please accept my sincerest apologies for the dismay in your order. I completely understand that the blooms were for an important occasion and how frustrating this can be. I'd love to help put this right, so if possible could you pop an email to support@bloomandwild.com with your order number or delivery postcode so I can look further into this? All the best,

Posted 3 months ago

“Ordered The Davi. Box arrived undamaged but 3 stems were broken inside and no plant food had been sent with the package. Also the free 'thank you' card arrived with a default message printed inside. I had intentionally left no messge assuming it would be blank to write my own message. The flowers were a gift to a freind who was house sitting over the weekend. I had to buy a small bunch of flowers to replace the broken stems and another thank you card. Notified Bloom And Wild of these problems via the app and failed multiple times as the package hadn't been logged as 'delivered' on your system. Eventually chatted to an agent via the app who offered a replacement but I took a credit to my account as I was travelling abroad later that day. All in all a very frustrating and disappointing experience.”

Helpful Report

Posted 3 months ago

“Flowers arrived DEAD. No amount of "waiting a few days" would wake them up. Complained and they don't want to know. AVOID this company, there are others who are better.”

Helpful Report

Posted 3 months ago

Good afternoon, thank you so much for taking the time to leave a review, however, I'm so sorry to hear that you did not have a great experience with us. I'd love to help put this right, so if possible could you pop an email to support@bloomandwild.com with your order number and delivery postcode so I can look further into this? I'm sorry to hear that the response you got didn't help reach the resolution you were hoping for. I hope to hear from you soon. All the best,

Posted 3 months ago

“I have been disappointed with the delivery service. I was expecting a Saturday delivery (after my Thursday order) but got an email on the Saturday to say thet this would not happen, that delivery was now to happen the next day (ie Sunday) and that I would get a further email from you with an update on the Sunday. I did not get a further email and the flowers were not delivered until the Monday so four days after the order. As i say, disappointing!”

Helpful Report

Posted 3 months ago

Dear Bob, Thank you for taking the time to share your experience, I hope you are having a nice weekend. I'm so sorry to hear that this delivery was so delayed! The free delivery service chosen for this order is not guaranteed for the date and deliveries sent via this method can occasionally take an extra working day in transit, but this is far later than we would have expected. I have just popped you an email directly so that we can help make things up to you appropriately. I hope to hear from you soon! Kind regards, Courteney at Bloom & Wild

Posted 3 months ago

“The Anna bouquet is very poor the flowers are nothing like the picture very disappointing. They were gift so I do not have the order details.”

Helpful Report

Posted 4 months ago

Hi Rosie, Thank you so much for taking the time to leave your review. I'm so sorry to hear that your Anna bouquet has not represented the website image and for any disappointment this has caused, especially as the blooms were received as a thoughtful gift. I have followed up with an email directly and look forward to resolving this for you as quickly as possible. Warm regards, Gemma at Bloom & Wild 💐️

Posted 4 months ago

“Good afternoon, I have been lucky enough to have had a number of Bloom and Wild flowers and have always been happy. However it was my birthday last Saturday (8th February). I had no idea that flowers had been delivered to me until this afternoon (Tuesday 12 February). My sister, who had sent them received notification that they had arrived and, I guess, she expected that by today she would have heard from me. She contacted my husband who immediately looked outside and there behind a large bush were the flowers. I understand that if we were not in it was one place they could be left. I do think that a note in my door telling me this would have resolved the problem.”

Helpful Report

Posted 4 months ago

Good afternoon, thank you so much for taking the time to leave a review, however, I'm so sorry to hear that you did not have a great experience with us. Please accept my sincerest apologies for the issue with your gift. I completely understand that the blooms were for an important occasion and how frustrating this can be. I'd love to help put this right, so if possible could you pop an email to support@bloomandwild.com with your order number and delivery postcode so I can look further into why this? I hope to hear from you soon, Cris!

Posted 4 months ago

“I refer to my earlier complaint regarding the poor quality and missing stems of the bouquet costing GB£50 ordered for delivery to my mother during the Christmas period. I greatly appreciated your acknowledgment of the inadequacy of the bouquet and your offer to resend an equivalent replacement. . The said replacement bouquet, with date of 3 January on the mailing label, was delivered on 24 January (i.e. approximately three weeks later). I provide a photo of the bouquet which, given the three weeks it had spent somewhere in transit, obviously made an even worse impression on its recipient than the original one as most of the flowers were very dead and some stems broken and crushed. Bless my Mum, who, my sister tells me, insisted that she try to salvage whatever she could—hence the gruesome display in the vase. Fortunately, my sister, who was aware of the situation and of my frustrated efforts to secure a fitting floral tribute to our Mum, was present at time of delivery and went quickly to a local florist to purchase a bouquet of fresh flowers. Needless to say, I will not be using your services again and henceforth will take up my sister’s offer to purchase flowers for Mum directly from the local florist.”

Helpful Report

Posted 5 months ago

Hi Tessa, I hope you're well! Thank you so much for getting back in touch. I'm so sorry to hear of the delivery issue with the replacement blooms sent to your mum. This is most definitely not the service that we would expect or ever strive for, and I'd love to try and make this right. I have contacted you directly via email and hope to resolve this as quickly as possible for you. Warm regards, Gemma at Bloom & Wild

Posted 5 months ago

“This is the first and last time I will use this company. I ordered these flowers last weekend to be delivered yesterday January the 16th. These flowers were for a dear friend and her husband who lost their baby a year ago. I needed those flowers to arrive yesterday to let them we know we were thinking of them. I’m absolutely gutted they did not arrive and had no communication from yourself to say they would not be delivered to give me chance to arrange an alternative. I request a full refund for the flowers with immediate effect. I was told by a colleague of mine that she had ordered flowers from you and again they were failed to be delivered! I should have listened to her Melanie sheppard”

Helpful Report

Posted 5 months ago

Hi Melanie, Thank you for taking the time to leave your review. I am so sorry that this has been such a disappointing experience, especially given the sad circumstances for sending the blooms to your friends. We would love to try and make things right and I have followed up with an email to you directly to resolve this for you. Hope to hear back from you soon. Warm regards, Gemma at Bloom & Wild

Posted 5 months ago

Bloom & Wild is rated 4.9 based on 86,404 reviews

Frequently Asked Questions

What are Bloom & Wild flowers like?

Customers rave about the quality of Bloom & Wild flowers.

What is Bloom & Wild delivery like?

Delivery is normally with 3 days, the box is designed so it fits through your letterbox.