Bloom & Wild Reviews

Name: Bloom & Wild
Address: Bloom & Wild, Unit V203, 1 - 45 Durham Street, Bloom & Wild, Unit V203, 1 - 45 Durham Street, London Borough of Lambeth
Rating: 4.85

4.9 Rating 89,289 Reviews

97 %

of reviewers recommend Bloom & Wild

Company Reviews

Metrics

Info

4.9

Based on 89,289 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Amazing flowers from Bloom & Wild

About Bloom & Wild:

Hi, we’re Bloom & Wild. We don’t just send flowers. We help you care wildly.

As the UK’s most-loved online florist, caring wildly is at the heart of our business. And it’s in the soul of our people. Caring wildly is celebrating the little things we all do for each other every day. Not just on the big occasions. It’s being there for the highs. Stepping up for the lows. Or finding silly ways to make someone smile. After all, unexpected flowers really are the best kind.

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Bloom & Wild 5 star review on 6th January 2026

5266

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“My neighbour received flowers as a Christmas gift from us. Disappointed with quality. Consisted of 3 very bedraggled roses and a couple of other flowers. An awful piece of fir. Whole thing looked like it should have been binned a few days ago I realise I had £10 off and it cost a total of £19. If I had thought about it I could have got a lovely bouquet from the local supermarket. Probably wo t be ordering in the future.”

Helpful Report

Posted 2 weeks ago

Dear Cheryl, Thank you so much for taking the time to leave a review; however, I'm so sorry to hear that you did not have a great experience with us. I have sent you an email and hope to hear from you soon. We'd love to make things right for you. Best regards,

Posted 1 week ago

“Arrived a day late. Delivery company not proactive in trying to leave flowers with neighbour or at property. Arrived on 2nd day but Half of flowers had gone rotten. A very disappointing experience. In past been very happy withflowers and delivery”

Helpful Report

Posted 2 weeks ago

Hello Lynn, thank you for taking the time to leave your review. I am so sorry to hear that the blooms didn't arrive on the expected delivery date, and when they did arrive, they were unfortunately in a poor condition. This is certainly not the experience that we would expect, so I have gone ahead and popped you an email so we can help put things right. Hope to hear from you soon, Grace at Bloom & Wild.

Posted 2 weeks ago

“Flowers delivered all drooping tried to fob me off saying they’d be ok in 2 days completely spoilt my surly”

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Posted 2 weeks ago

“I brought a mini Christmas tree for my elderly mum and dad. I feel poor value for money, very little decorations came with it and the lights did not work. Not what I expected .”

Helpful Report

Posted 3 weeks ago

Dear Jane, Thank you for getting in touch and writing your review. I am truly sorry to hear about your disappointment with the tree delivered, especially considering this was intended to brighten your Mum's day. I have just sent you an email about this. We hope to hear from you soon.

Posted 3 weeks ago

“I did not have a good experience overall with this company. I do not recommend them. I was a new customer too and I will not be back.”

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Posted 3 weeks ago

“Ordered some flowers for the Saturday but never turned up? Choose that day so I could present them on the Sunday,but early Sunday had to go out to collect another punch due to being let down! There was no email or nothing to say they were delayed,very poor!”

Helpful Report

Posted 4 weeks ago

Hi there! We’re so sorry to hear your flowers didn’t arrive on time, that’s absolutely not the experience we want for our customers. We’ve just emailed you about this and to confirm that a refund has already been processed for your order. If there’s anything more we can do to help, please do reply to our message, we’re here to make this right. 💐

Posted 3 weeks ago

“Not for the first time, flowers were delivered to the wrong place. A few days later they were found, stuffed into some railings and in bad condition. Customer Relations offered to send a replacement bunch, I accepted, but it didn't happen.”

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Posted 4 weeks ago

“Not as expected after 3 days I still haven't got it all together. I'm afraid it's very poor value and I could never recommend buying like this. Please can you refund my payment as I'm very disappointed? Thx Avril”

Helpful Report

Posted 4 weeks ago

Hi Avril, Thank you for leaving a review. We've just sent you an email in regards to this. We hope to hear from you soon!

Posted 3 weeks ago

“ordered a bouquet as gift the flowers delivered were nothing as described did complain to yourselves and was offered a reduction on next order i was told repeatedly that you could change the arrangement what i couldn’t seem to get through to you if wasn’t the different blooms it was the lack if blooms as a tesult i will not be using you again it may have been different if you had given a replacement but no trust in getting a decent arrangement i have upload comparison pictures”

Helpful Report

Posted 4 weeks ago

Dear Bailey, thank you so much for taking the time to leave a review; however, I'm so sorry to hear that you did not have a great experience with us. Please accept my sincerest apologies for the disappointment with your order. I completely understand that the blooms were for an important occasion and how frustrating this can be. I have just sent you an email, hoping to hear back from you! Best wishes,

Posted 3 weeks ago

“Gift did not arrive on time, discovered the next day in the recipient's greenhouse! Afternoon tea included fresh ingredients which should have gone in the fridge, not spent 24 hours in a greenhouse. Need to get a grip on delivery”

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Posted 1 month ago

“Really disappointed, ordered in advance as a Birthday present as I was not going to be able to see them. The flowers did not arrive on there birthday, they arrived nearly a full 24 hours after her birthday. These flowers are expensive because you pay for the delivery which was not completed. Won’t be using them again, will find a local florist that will actually deliver on time.”

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Posted 1 month ago

“I have seen this company advertised and thought I’d give them a go. Wish I had not. Arrangement arrived so late (ordered for an anniversary of one year of passing) Customer services were quick at answering emails but nothing will help the fact the delivery did not go ahead on the carefully chosen date.”

Helpful Report

Posted 1 month ago

Dear Jayne, Thank you so much for taking the time to leave a review; however, I'm so sorry to hear that you did not have a great experience with us. Please accept my sincerest apologies for the delay in your order. I completely understand that the blooms were for an important occasion and how frustrating this can be. With our standard delivery service, delivery on the selected day is not guaranteed. However, it should be delivered the following day at the latest. We are very sorry that this was not the case here, and again, we would like to apologise for any inconvenience caused. I can see that a full refund has been provided for this order, but of course, let me know if there's anything else we can help you with.

Posted 1 month ago

“My order did not arrive on time, so I'm not happy”

Helpful Report

Posted 1 month ago

Dear Caroline, Thank you for getting in touch and leaving your review. I’m so sorry to hear that your blooms did not arrive on the expected date. We've sent you a separate email explaining our delivery options, but let us know if there's anything else we can help you with. I hope the gift was well received and that the sentiment wasn't entirely lost! Kind regards,

Posted 1 month ago

“The order was placed well in advance, yet it still arrived a day late. The flowers had spent two days with the delivery agent without any water in the sponge, packed in a thin cardboard box, and arrived damaged and in bad condition. One flower was even packed upside down, highlighting the company’s carelessness and poor choice of delivery provider, whose service the customer pays for. Overall, I am very disappointed.”

Helpful Report

Posted 1 month ago

Hello there, Thank you so much for taking the time to leave a review. I have sent you an email with further information on this. Do let me know if there's anything else we can help you with. Warm wishes,

Posted 1 month ago

“Very poor quality & not for the 1st time. Leafs bent back, petals look like they are dying. Broken bulbs. Had better in the past but this has to be one of the worst ones received. The 1 Star is for the Delivery as this has alwzys been on time. Even received a long stem with nothing on it. I requested refund to card but put credit on my account. Couldnt even get that right. May look to go elsewhere in the future.”

Helpful Report

Posted 1 month ago

Hi Dave, Thank you so much for taking the time to leave a review; however, I'm so sorry to hear that you did not have a great experience with us. I have sent you an email with further details on this issue. Do let me know if there's anything else we can help you with. Warm wishes,

Posted 1 month ago

“Incredibly disappointed after purchasing a boutique for my other half’s 25th. Opened to find half the flowers were either wilted or squashed. Ruined which otherwise would have been a lovely start to her birthday. Real shame as I’ve used Bloom & Wild for years and yet feel really let down by the poor quality this time.”

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Posted 1 month ago

“I ordered flowers to be delivered to my daughter for her birthday 8th Nov They did not arrive until 12th Nov!!! I will not be ordering from you again We emailed to ask where they were, after getting a reply to ask for order numbers, i replied and then heard nothing Very poor”

Helpful Report

Posted 1 month ago

“The flowers were presented in a box, the delivery guy didn’t ever ring the door, he just left the box on the floor, and we opened because we heard the noise. The flowers were supposed to be delivered from 8am -12pm (I paid extra for that). They were delivered almost at 12.30pm”

Helpful Report

Posted 1 month ago

Hi Irene, Thank you for taking the time to leave us a review, I hope you are well. I'm sorry to hear that you had a disappointing experience with the delivery of your kind gift. While the flowers are expected to arrive in a box as shown on the website, I do apologise on behalf of the courier who handled this delivery for not attempting to hand-deliver as we would expect and beyond the promised time frame for delivery. I've popped you an email directly to help put things right - hope to speak with you soon. Kind regards, Courteney at Bloom & Wild

Posted 1 month ago

“Hello, Please can you get in contact with me - the flowers were eventually received after 24hrs once delivered - the postman had left them under a garage door and no note left through the door letter flap. However sadly they have not recovered after taking from the packaging and have not bloomed as expected. This was despite going through the process of cutting and watering. They are now almost dead and I can send you a photo that my daughter Rebecca has taken of them. Please can you either send a fresh bunch asap or refund me? I’m sure this situation is not that you would welcome as in the past I have been very pleased with the service provided. Thank you Steve Mardon”

Helpful Report

Posted 1 month ago

Hello Steve - thank you for taking the time to leave your review. I am so sorry to hear about this poor delivery experience, I can only apologise for the disappointment caused at this time! I have reached out to you directly as we'd love the chance to put things right. Warm wishes, Grace at Bloom & Wild.

Posted 1 month ago

“Ordered for next day delivery, which was a Saturday. Had an email from Bloom and Wild, on Saturday, to say the flowers were held up due to problems with postal service. They did not tell me that they had been sent to Northern Ireland, instead of north wales.!!! There were no updates, I only found out as I was able to follow the tracking. The flowers were finally delivered on Tuesday. I haven't heard from the bereaved recipient yet as to what condition they are in. What a poor service, why didn't Bloom and Wild contact me direct?”

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Posted 1 month ago

Good afternoon - thank you for taking the time to leave your review. I am so sorry to hear of this extremely poor delivery experience. I can only apologise for the disappointment caused at this time, especially as this was a thoughtful gift during a sensitive time. We'd love the opportunity to put things right so I have contacted you directly to resolve this. Hope to hear from you soon, Grace at Bloom & Wild.

Posted 1 month ago

Bloom & Wild is rated 4.9 based on 89,289 reviews