Bloom & Wild Reviews

Name: Bloom & Wild
Address: Bloom & Wild, Unit V203, 1 - 45 Durham Street, Bloom & Wild, Unit V203, 1 - 45 Durham Street, London Borough of Lambeth
Rating: 4.85

4.9 Rating 90,185 Reviews

97 %

of reviewers recommend Bloom & Wild

Company Reviews

Metrics

Info

4.9

Based on 90,185 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Amazing flowers from Bloom & Wild

About Bloom & Wild:

Hi, we’re Bloom & Wild. We don’t just send flowers. We help you care wildly.

As the UK’s most-loved online florist, caring wildly is at the heart of our business. And it’s in the soul of our people. Caring wildly is celebrating the little things we all do for each other every day. Not just on the big occasions. It’s being there for the highs. Stepping up for the lows. Or finding silly ways to make someone smile. After all, unexpected flowers really are the best kind.

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Bloom & Wild 5 star review on 17th February 2026

5269

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“The flowers I ordered were for my Sister's special birthday and although when received by my sister the flowers were lovely whenarranged in a vase but the way they arrived was a bit disappointing. The delivery driver handed them to my sister and the box/wrapping was soaked through, falling apart and not what I would expect. Although I did receive a photio of the flowers in their vase; unfortunately a photo of the packaging wasn't taken as my sister didn't want to 'upset' me - however my mother did slip up and tell me which is why I am writing this review.”

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Posted 5 days ago

“Was disappointed the flowers were not delivered on the appointed day.”

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Posted 5 days ago

“some flowers were wilted and did not open going brown not up to usual standard.”

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Posted 1 week ago

Hi Helen, We are sorry to hear that your flowers were wilted. That is of course not the intention and we apologise for the inconvenience. We have sent you an email and will be happy to work with you to find a suitable solution.

Posted 1 week ago

“First time I ordered it was amazing, this time however has been very different. 4 times I tried to place an order and each time the website didn't progress to payment, each time re-writing a message that gets deleted when the page refreshes. I was unable to place an order and its been a frustrating waste of time.”

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Posted 2 weeks ago

Hello, thank you for your review. We're sorry to hear you were having such troubles with our website. We'd be happy to look into this for you and have sent you an email about this. I'm sure we can find a solution! Best regards, Lily / Bloom&Wild

Posted 2 weeks ago

“After an unfortunate beginning where the flowers were not delivered on my sister's 60th birthday (despite being informed they had been delivered) the flowers were sent 2 days later. I was left wondering what had happened, why had they been recorded as delivered. It was only because I asked my sister if she had received them (a strange thing to have to do) that we knew there was a problem, otherwise I would have felt 'ignored' and she would have perhaps felt forgotten by me on this special ocassion. I feel it would make sense that the door with its letterbox was photographed by the courier as proof of arrival. Phone calls had to be made to chase up. The customer care advisor was lovely but nothing was in place for a refund, even in these circumstances. The flowers were really lovely when they arrived, but the rest was an ordeal and a let down.”

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Posted 3 weeks ago

Hi there, Thank you for your review, I hope you are well. I'm so sorry to hear that your experience fell so short of expectations on this occasion. This certainly isn't what we'd want for you, and I can only apologise for the disappointment caused. If we can still assist, please don't hesitate to reach out to our team directly by email to hello@bloomandwild.com, we'd love to look into this further and help make things right. Kind regards, Courteney at Bloom & Wild

Posted 3 weeks ago

“The flowers were beautiful, but they arrived three days after the date I selected. I ordered in plenty of time for a special birthday, and the delay meant the gift arrived late and made it seem as though I had forgotten. I value small businesses and understand pressures, but if the bouquet I chose was not available for my selected date, clear communication or an alternative at checkout would have helped. The arrangement itself was lovely; timely delivery and proactive updates would have made this a five‑star experience.”

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Posted 4 weeks ago

Hi there, Thank you very much for your review, I hope you are well. I do apologise that the flowers you kindly sent for such a special date didn't arrive on the date you selected. Please don't hesitate to reach out to our team directly at hello@bloomandwild.com if the flowers were affected by this delay - we're here to help! Kind regards, The Bloom & Wild Team

Posted 3 weeks ago

“This bouquet was originally £20 but it was on offer for half price. Just as well because I wouldn’t have paid £20 for 6 tiny flowers and a bit of greenery. I could have gone to the supermarket and bought something much bigger and better for that price.”

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Posted 4 weeks ago

Dear Rose, I'm really sorry to hear that you feel your blooms have not represented fair value for money. Customer satisfaction and overall customer experience is very important to us, so we are grateful for the feedback. Although the stems in the bouquet are looking largely as we'd expect, I am sorry that you've been left feeling disappointed. We'd love to help - please don't hesitate to reach out to our team directly at hello@bloomandwild.com. Kind regards, Courteney at Bloom & Wild

Posted 3 weeks ago

“I ordered beautiful flowers in a vase for a very special birthday for my aunt but they were delivered the day after I requested. I was so highly disappointed.”

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Posted 1 month ago

Dear Jennifer, Thank you so much for your feedback, although we are so sorry to hear that you aunt's birthday flowers arrived a day late. We only have a free delivery service in Norther Ireland via Royal Mail, and we try to advertise as clearly as possible that sometimes, deliveries sent via Royal Mail can take an extra working dayin transit. We're very sorry for any disappointment caused, and hope the surprise was still greatly enjoyed despite this delay. Kind regards, Florie at Bloom & Wild

Posted 4 weeks ago

“The price seems like exceptional value when compared to other florist online delivery. I have used and received Bloom and Wild flowers before with good experience. However my experience this time was not great the delivery date was chosen as friday 9th Jan pm it arrived on Monday 12th. The recipient whilst thanking me for the gift did not send me a picture of the flowers which I believe was because they were so delayed in arriving their condition was not great.”

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Posted 1 month ago

Hello there, Thank you so much for taking the time to share your recent experience with us, although we are so sorry about this delivery delay. I can see on your account the 10th of January was actually selected for the delivery date, and we do our best on the website to inform about Royal Mail delivery performances - 94% of deliveries would arrive on the selected date, while the remaining 6% can take an extra working day in transit. We're so sorry if this was the case on this occasion, probably due to the bad weather conditions we had at that time. Please don't hesitate to get in touch with us at support@bloomandwild, quoting number 4916694, so we can take a look into this for you. Kind regards, Florie at Bloom & Wild

Posted 4 weeks ago

“Ordering easy. Flowers beautiful. Delivery disappointing. Took 6 days. Occasion over! Too risky to buy again from bloom and wild. Such a shame.”

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Posted 1 month ago

Hello Mags, I'm so sorry to see that your delivery arrived on Monday instead of Saturday. If the quality of the flowers was impacted, please don't hesitate to get in touch via support@bloomandwild.com, quoting number 4912707, so we can look into this for you. Kind regards, Florie at Bloom & Wild

Posted 1 month ago

“Flower heads mostly broken and squashed, bunch much smaller than anticpated. Ask for delivery to made to front door, yet driver chucked it over the front gate!”

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Posted 1 month ago

Hi Luke, Thank you for taking the time to leave your review. I'm so sorry to hear that your delivery was not made sensibly and that on arrival there was damage to some of the stems. We absolutely don't want this to happen, so thank you for making us aware so we can make this right. I have your email address, so will contact you directly with a resolution. Warm regards, Gemma at Bloom & Wild

Posted 1 month ago

“The last 2 gifts I've sent with Bloom and Wild have been really badly delivered - dumped in people's gardens although they were at home, with not even a card to say they'd been delivered and only found by chance. The gifts are nice, but the delivery is really poor.”

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Posted 1 month ago

Good afternoon, I'm so sorry to hear this - that's definitely not how we want our deliveries to be handled! A delivery being made in this way may happen if there wasn't any alternative 'safe' place for them to be hidden, though I am so sorry they have been left in this way. I want to reassure you that all of this feedback will be passed along to our Operations team, who have an open dialogue with all of our delivery partners, as we want to address any instances where a delivery is not made up to our standards. I'm very sorry again, and can only apologise on behalf of the delivery person who handled this. I have sent you a separate email asking more about this. Our sincere apologies again for any inconvenience caused,

Posted 1 month ago

“The boquet was very small and the flowers were damaged.”

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Posted 1 month ago

“Wanted to contact bloom and wild ordered Anna letterbox flowers for my daughter arrived 19th December,flowers looked very tired even after 4 days they are not good,looked for contact email cannot find one it's a shame as they are usually very good and last ages .sandra”

Helpful Report

Posted 1 month ago

Dear Sandra, Thank you for taking the time to leave us a review, I hope you are well. I'm sad to hear that the flowers you kindly ordered for your daughter were so disappointing, and you've had trouble contacting our team! We'd never want anything to go wrong, but it's so much better for us to hear about it if it does, so that we can investigate from our side and try to put things right in future. You can reach our team directly at hello@bloomandwild.com - if you would kindly pop us an email with your order number and any photos of the flowers, we'd love to put this right for you. Kind regards, Courteney at Bloom & Wild

Posted 1 month ago

“First time using Bloom & Wild, and probably the last. Delivery didn't happen on time, and at 8pm on the day we gave up. Next morning we found the B&W box on our doorstep, presumably since the previous night. Got a pointless 'delivered' email later that morning, so poor on delivery. What was more disappointing was the (anniversary) card that came with the flowers was blank. I'd taken time to write the words I wanted on the B&W website while ordering, really unhappy that for some reason they just weren't in the card. Flowers are nice, a modest amount for £45 - I'd say similar to a £20-25 bunch from M&S as a comparison. All in all a really poor customer experience, and one which I don't plan on repeating.”

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Posted 1 month ago

“This is the second time I’ve used Bloom & Wild, mainly because the flowers the first time around were so nice. The ordering process was efficient, and the flowers were delivered on the requested day - however the flowers received (for my mums birthday) were disappointingly nowhere near the standard I was expecting - the bunch we received looked half the size of those pictured on the website.”

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Posted 1 month ago

“My friend had a Nico bouquet which was nice . She had sent me a Nell which had broken flowers and others which died by next day . Upon complaining I did receive a second box which were marginally better. Inconsistent quality and condition took the edge off . Disappointing .”

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Posted 2 months ago

Dear Lorna, Thank you for your review, I hope you are well. I'm so sorry to hear that your flowers fell so short of expectations. This certainly isn't the experience we'd want for you, and I can only apologise for the disappointment caused. If you could kindly pop us an email with any photos of the blooms and your delivery postcode, we'd love to look into this further and help make things right. Kind regards, Courteney at Bloom & Wild

Posted 1 month ago

“I an very disappointed that even those i pay extra for a gift card to add a personal message it was not printed the gift card Alex had no idea who send the message so was unaware I had sent any flowers”

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Posted 2 months ago

Hi Jacqueline, Thank you for getting in touch and leaving your review. I apologise for the dismay here. Looking at the order number you shared, I can see that there was no message written on the card you sent, hence the confusion. We send our blooms to the details included on the confirmation screen during the ordering process, and those details are provided in the confirmation email, so it's always worth double-checking everything as it should be immediately after you've placed an order. Let me know if there's anything else we can help you with. Best wishes,

Posted 2 months ago

“Arrived earlier than requested. Flowers didn’t look as what I had been sent in the past. So disappointed.”

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Posted 2 months ago

“Order delivered 2 days after it was supposed to arrive by which time the recipient was no longer there. No notification from Bloom and Wild or the delivery company, even when they had delivered it. To be fair I have a full credit on my account but not really the point”

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Posted 2 months ago

Bloom & Wild is rated 4.9 based on 90,185 reviews