Bath Panel Store Ltd Reviews

Name: Bath Panel Store Ltd
Address: Manor Farm, Lower Rainham Road, Gillingham, Kent
Rating: 3.02

3.0 Rating 168 Reviews

51 %

of reviewers recommend Bath Panel Store Ltd

Company Reviews

Metrics

Info

3.0

Based on 168 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 63%
Accurate And Undamaged Orders	Greater than 57%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Returns & Refunds
Refunds Process	Difficult

About Bath Panel Store Ltd:

Bath Panels of quality, made in our UK factory at amazing prices.

Visit Website

Phone:

02081665941

Email:

sales@bathpanelstore.co.uk

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Bath Panel Store Ltd 5 star review on 26th February 2026

Anonymous

Anonymous // 01/01/2019

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“Yes if only I'd read the other review sites I too like many others here would never have bothered to order goods from Bath Panel Store and Gold Tap Store. I've tried all the usual channels to contact them but it seems they don't like talking or replying to emails, I can guess why having now read the other reviews here! Goods bought and paid for and even sent (after a long delay) which ain't bad looking at some cases here at least I got my order, shame it wasn't what I ordered but at least I got something! How I might return it and get my money back seems unlikely so far being as they won't answer my emails! So I've took my complaint to Sage the people that are happy to take your cash and hand it right to them to continue causing more headache and trouble!! So yes in short don't waste your time and money with these jokers who clearly have never heard of customer service!!!!”

Helpful Report

Hi Simon, I can only find an order for a gold plated unslotted basin waste in your name, please email me directly at brendan@bathpanelstore.co.uk if there is a problem. Many Thanks

“Initially things were going well. I had found a company who could supply custom panels to fit where others could not supply at the required height. Good comms during the order process with Brendan and the package arrived in a fair time. I booked trades to install professionally and then realised only one panel of my two panel order had been received. Thankfully Brendan sorted that no drama and sent another and apologised for the mistake. Only then when I had two panels did I realise that one panel was in fact not to spec ordered and worse was actually split down one side so completely unusable even if we could some how make it fit. I figured Brendan would help get it sorted and would supply a correctly specified panel without drama. Boy was I wrong. They have gone totally radio silent on me. No responses to email requests even when flagged as a consumer complaint and their phone line is permanently switched off. I am now stuck with one installed panel I am happy with and one half completed job missing a panel in the other bathroom. I had to send the trades back to have them return another time. This will cause extra cost and inconvenience. Plus in the meantime our bathroom looks a state. The panels were expensive compared to others, but I was happy to pay for the custom size. I did not expect such terrible service, especially given how they responded initially. To add to insult the sealing strips I paid for were useless hard plastic and were the wrong width so totally unusable. All I want is a new undamaged panel to the spec I ordered. Not too much to ask. Very least I hope to be spoken to and not repeatedly ignored. Unforgivably poor service which I will likely now have to escalate to trading standards, my card company etc. Could have so easily been sorted.”

Helpful Report

Hi Dominic, sorry for all the confusion, we did end up resolving this after sending four separate panels out. Please let me know if you require any more assistance. Many Thanks

“Again, same experience as many here. I wish I had read these messages previously ... I’m exasperated and totally disappointed. Thought I should pay more to get a quality product that’d last. Bought a custommade panel, and was advised to by various accessories for the fitting as I was advised that guarantee would be invalidated if not used. During the BUYING process they were good at getting back to me quickly. As soon as I had parted with my money zero replies. Order arrived as planned, that was fine, but a sealant strip needed for fitting was damaged as cable tie had cut into the packaging. Also foil not glued properly to the MDF board, so likely that water could come in. Main reason to by this board was to avoid this. Sent message with photo showing the issues straight away. No reply. Followed up with further messages. Phone goes straight away to a recorded message at any time, no voicemail. So if I have this board fitted, by their own definition guarantee will not be valid. No answer to my pleading emails and messages.”

Helpful Report

“Update to review below re order Order Number 30927/100319/40. After 5 emails I received an email saying the partial refund would be processed. The refund has now been received.”

Helpful Report

“Ordered the bath panel on the website which went well..paid £279 for a bespoke P shaped bath panel,no problems there as the communication at this point went well and the delivery service was great. They even asked if i wanted a fitting service which i turned down as i'm quite handy. When the panel was delivered i noticed that it was a little more technical to fit so i have been trying to contact them for over 3 weeks and had nothing back..the phone number always diverts to a voice message advising that they are busy. I have sent 3 emails and had no reply Paying a high premium for a bath panel i would of expected a reply Such a shame as it's a great product but has been let down by poor service ref communication”

Helpful Report

“The ordering process was easy and this was the only company I could find that offered a made to measure service. The email received when I placed my order (Order Number 30927/100319/40) said that I would be notified when the panel had left the warehouse. I didn't receive a notification and when I called I realised that the phone number was just a link to a recorded message. I emailed and received an instant response to say that the panel was out for delivery. The panel arrived shortly afterwards and was exactly as I ordered. It seems to be well made - time will tell! However, there was a dent one of the long edges (possibly incurred during transit as the packaging was not particularly strong). I immediately emailed with photo evidence, advising that I would keep the panel (due to timeframes for work being carried out) but that I would like a partial refund. I have emailed 3 times so far - no response. I then found these reviews describing similar experiences.”

Helpful Report

“Easy to order ,hassle free ,great service ,delivered when requested at short notice . Good quality product fitted like a glove . Good comms with sales and technical department .”

Helpful Report

“I was terrified after reading these reviews as I had already ordered my bath panel. However I found the service brilliant - great communication beforehand whilst I was choosing what to buy. The bath panel is great quality and was delivered on my chosen day. The only complaint I have is that the panel is not packed enough - just one bit of cardboard protects your panel whilst in transit. This cardboard was damaged and had a hole in It which due to no other protection meant I have a scratch on my brand new panel. Luckily it is small so I can live with it, but it could have been much worse.”

Helpful Report

“My experience is the same as all the other reviews. No panel delivered as promised, no way to contact them, no reply to messages or emails, no-one on phones or online chat. Having to resort to legal means now to get my money back.”

Helpful Report

“Completely agree with all the other poor reviews. This company's main business is ripping off customers! Took my money, order not honoured, no communication answered. Cheated. DO NOT EVER USE BATH PANEL STORE COMPANY!!!!!!!”

Helpful Report

“Order an item which hasn't been delivered as promised. Unable to contact Bath Panel Store, they are not answering their phones, they are not responding to emails or their live chat. Very poor service :-(”

Helpful Report

“They are the worse company ever, under no circumstances use them. There is no customer service (zero) to telephone communication and they don’t reply to e-mails. You won’t receive your goods and it is impossible to claim your money back. I will be contacting Watchdog!”

Helpful Report

“Impossible to contact. Delivery date has come and gone and I cannot get any response at all - phone, email, web chat - all ignored. How they are still trading is beyond me. They shouldn't be. Avoid - unless you want the hassle of going to Citizen's Advice and Trading Standards.”

Helpful Report

“No communications, no panel but of course you’ve already taken my money. Respond to emails and pick up your phone- trading standards is my next stop- you shouldn’t be allowed to trade if this is genuinely how you treat your customers.”

Helpful Report

“Where is my bath panels or my money please? Repeating all those below. Awful. Zero communication. Delivery hasn't taken place. Can't get hold of anyone at this company. Phone line is out of action. Emails are ignored. Please refund my money immediately my Bank have been made aware.”

Helpful Report

“Terrible. They have my money and I do not have any idea of when my delivery will take place. My preferred date has come and gone. I have sent many emails, none of which have been answered, the phone line is disconnected and I want my money back. My Bank have been made aware.”

Helpful Report

“received the wrong product - ordered flexible bath panel with LED Lights, received a plain one with no LED lights which costs £70 less. No one answers the phone, no one responds to emails. Have they gone out of business?”

Helpful Report

“I am beginning to think that this company has gone out of business! We are having the same experience. Ordered on 2nd October – still no bath panel. If anyone can find any information about what the heck is going on would appreciate you posting it here.”

Helpful Report

“Not going to repeat the past 10 reviews other than to completely agree with all of them. I actually visited the company (the product looked very good), paid and was expecting delivery a week later. As like everyone else, no delivery and unable to contact them by any means. Now 22/10/18 and still no delivery. Avoid at all costs.”

Helpful Report

“delivery arranged for 16/10/18 did not arrive, I waited in all day sent them an email after phoning three times with no answer , got email back said sorry but I would get it on the 19/10/18 .At about 11-40 I phoned to make sure it was coming no answer again , went on there website and sent a message the reply was they would get back to me, 3pm no reply sent another one, 4-30 sent another guess what no answer, so that's two days waited in . very bad customer service ,would not recommend them to anyone”

Helpful Report

Bath Panel Store Ltd is rated 3.0 based on 168 reviews