Bath Panel Store Ltd Reviews

Name: Bath Panel Store Ltd
Address: Manor Farm, Lower Rainham Road, Gillingham, Kent
Rating: 3.05

3.1 Rating 170 Reviews

51 %

of reviewers recommend Bath Panel Store Ltd

Company Reviews

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3.1

Based on 170 reviews

Customer Service
Communication Channels	Live Chat, Email

About Bath Panel Store Ltd:

Bath Panels of quality, made in our UK factory at amazing prices.

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Phone:

02081665941

Email:

sales@bathpanelstore.co.uk

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Bath Panel Store Ltd 5 star review on 10th February 2026

Carmel Hilson

Bath Panel Store Ltd 5 star review on 7th December 2017

Jan Hopcraft

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Arrived on the arranged day, website still said in manufacturing so I was pleasantly surprised when it arrived. Order a panel and end panel and matching toilet seat. Not fitted yet but the quality looks fantastic.”

Helpful Report

“I got quick responses to my questions prior to ordering regarding bespoke sizes, sealing and fitting. Ordering was easy. Delivery was exactly when expected and came to my work as requested. Packaging was good and product was exactly as expected. Invisible fixings were also bought but my joiner used his own because the kit recommended by the website proved too difficult to line up accurately. Some kind of template or markers are needed.”

Helpful Report

“A nice item overall but a number of issues I could not understand. The keyholes were upsidedown which suggested that the locks should have been at the top instead of having to bend right down to floor level. Because of the presence of laminate flooring at a higher level than the concrete the bath stood on it was impossible to install the side panel in one piece. The hinges were therefore unnecessary and were discarded. This meant that the connecting bar to link the two panels had to be fastened together when insitu. This bar is at the top where it was extremely difficult to insert the screws and tighten them because of the close prxomity of the top of the bath. Had this bar been at the bottom it would have been so easy! A basically good idea spoilt through lack of clear thinking”

Helpful Report

“Bath panels were delivered exactly when quoted, quality was very good, fitting instructions were missing but were available on the website, however fitting instructions for quick fit kit on the website were only for curved panels.”

Helpful Report

“Bath panel arrived on time and as expected. Helpful tips on web page about measurements and fitting”

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“Bath panel arrived on due date and we'll made. Not knowing approx deluvery time was annoying”

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“They sent out wrong bath panel that was also bent and a small chip on corner. There were no instructions. When I was placing my order their response was immediate but when making a complaint they never replied. They never answer the phone so them giving a phone number is pointless. It took about a week for someone to get back to me and eventually they said they will send out another bath panel. That was a week ago and I haven’t had dispatch info yet or a delivery date. They never offered a refund they just sent out another panel without asking me my preference. As I said I still haven’t received it. I would not buy from this company again and I wish I had read reviews before I placed my order because lots of people have had same experience with them. I shall keep msging them and get trading standards involved if they don’t resolve this ASAP. I do NOT recommend this company at all.”

Helpful Report

“Great service. Easy to order online. Order arrived on my chosen delivery day. The only delay was pre-ordering, in that took a while for you to get back to me by email to answer my tech questions. Other than that, it was a really good experience. Many thanks.”

Helpful Report

“So far, so good. Brendan has been very helpful with all my questions. My delivery is due tomorrow, all depending on how it goes, am very happy with the service.”

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“I ordered a Crown High Gloss White Bath Panel with Plinths and an end panel. Really heavy and excellent bath panels. The quality is superb and i fitted them myself. I am no DIY expert but with a bit of thought i managed to fit them both and they look the business. Really pleased i ordered them from Bath Panel Store. Not the cheapest bath panels on the market, but you get what you pay for!!!!!!”

Helpful Report

“The bespoke panel I ordered was exact size and fitted snugly into my bath. Looks lovely and very well made. Arrived on time and well packaged. Great service and I also received an email checking the size I submitted was correct before filling the order, which I thought was a good idea.”

Helpful Report

“Good delivery info and arrived in time frame, decent product albeit slightly warped in transit. Felt the website lacked contact info, so it feels like a punt in the dark when placing an order, would use again, based on this experience.”

Helpful Report

“Got exactly what I ordered in quick time. Actual panel was quite bowed which was disappointing. No instructions with it whatsoever. But as I have fitted a similar one before it wasn’t a problem for me. Bottom sealing strip is just a push clear plastic extrusion so does not seal anything. Once fitted was able to pull it straight with the top lip inserted fully up in under the bath and five fixing screws between the panel and the bottom strip. Looks really good no in place. But you need to be at least a competent DIY otherwise get some who is.”

Helpful Report

“A good quick reliable service and delivery. The bath panel is far stronger than the usual acrylic type. If I had to criticise it I would suggest that the pvc wrap is applied to the inside face as well to help stop the panel from bowing as was the case with the panel I received.”

Helpful Report

Thank you for your review John its much appreciated. I will share your kind comments with the whole team here at Bath Panel Store. Please let me know if we can be of any assistance in the future.

“good quality bath panel arrived on the day they said packaging could be better but no problem”

Helpful Report

Thank you for your review. I will share your kind comments with the whole team here at Bath Panel Store. Please let me know if we can be of any assistance in the future.

“Quick & efficient. Arrived before anticipated date”

Helpful Report

Thank you for your review. I will share your kind comments with the whole team here at Bath Panel Store. Please let me know if we can be of any assistance in the future.

“Staff were very helpful and the panel was delivered as promised. Bath panel has not been fitted as yet but pleased with what I can see.”

Helpful Report

Thank you for your review. I will share your kind comments with the whole team here at Bath Panel Store. Please let me know if we can be of any assistance in the future.

“We ordered a bath panel which didn't arrive on the date we were told. Tried to phone but kept going to answer phone. Then sent an email to which we received a reply in a day or so, apologising for and explaining the reason for the delay. The shaker beech panel duly arrived and was excellent, we had it fitted and it looks really good. Although a little worried by delay and problem with phone overall very pleased with service and product.”

Helpful Report

Hi Phil, Thank you for the review. Glad you are happy with the Aquacloak product, I will let the workshop know. Sorry for the delay. If you can help with anything in the future please let us know.

“Really nice looking panel delivered quickly and without any hitches. Bought the fixing kit too, but found this impossible to use and eventually abandoned it. Later I found a video on YouTube showing an additional tool for use with the kit which would have made it all much easier - it would have been good if the kit included this or mentioned it as an option. But overall am very pleased with the new panel.”

Helpful Report

Thank you for your review we gain a lot of useful information from them. The Video you found showed someone fitting a chipboard panel ( which is a very soft material and not suitable as a bath panel as it soaks up moisture and blows straight away), the marker tool in that video works on chipboard but wont touch MR MDF which Aquacloak panels are made from because they are hard, so we cant justify charging people for a marker tool that wouldn't work. This means that the clips need to be lined up by measuring ( ideally with a rule ). Thank you for your comments and in fact we are looking at a much simpler fitting kit at the moment. Thanks again from your review and we are really please that you liked the panel

“Product is good, but much more tedious to fit than I expected.”

Helpful Report

Hi John. Thanks for putting the effort into it and im glad your happy with the end result. These are solid panels and do have to be fixed back to something solid unlike a plastic panel. The corner bath panel you have installed can be tricky and is best tackled by a handyman or keen DIY'er such as yourself, we also offer a fitting service to the south east which we hope to roll out further as we find good reputable installers. Thank you for the review and your valuable comments, we are working on simplifying the installation of these panels. If we can be of any assistance in the future please let me know

Bath Panel Store Ltd is rated 3.1 based on 170 reviews