Bath Panel Store Ltd Reviews

Name: Bath Panel Store Ltd
Address: Manor Farm, Lower Rainham Road, Gillingham, Kent
Rating: 2.99

3.0 Rating 163 Reviews

50 %

of reviewers recommend Bath Panel Store Ltd

Company Reviews

Metrics

Info

3.0

Based on 163 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 63%
Accurate And Undamaged Orders	Greater than 57%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Returns & Refunds
Refunds Process	Difficult

About Bath Panel Store Ltd:

Bath Panels of quality, made in our UK factory at amazing prices.

Visit Website

Phone:

02081665941

Email:

sales@bathpanelstore.co.uk

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Bath Panel Store Ltd 5 star review on 7th December 2017

Jan Hopcraft

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Despatch fast but goods delivered not as ordered. No response from customer service, which is generally poor. Impossible to contact by phone or chat and responses to emails very patchy. They seem to have several email accounts and a non-functioning on-line help desk. Panels OK - decent quality. Hidden panel clips overpriced and impractical. I am not a troll.”

Helpful Report

“I am trying unsuccessfully to get hold of someone via e mail or telephone but cannot get a response. The company has my bath panel as it was returned when TNT failed to deliver successfully to me. I want my bath panel re delivered as i have paid for it. Very frustrating!!!”

Helpful Report

“I have made a mistake with my order and cannot get into contact by telephone to sort this out as every time it just goes to voicemail this I find unacceptable”

Helpful Report

Hi Julie, Sorry to hear that, we sometimes cant hear the phone over the very noisy manufacturing machinery here. Please email me directly at brendan@bathpanelstore.co.uk and we can try and solve your issue.

“It took quite a while to arrive after purchase but I assume that’s because it was fabricated to order. Good quality item with a nice finish although it had bent/warped a bit either in transit or from the plastic moulding covering the wood when made. It took a while to fit because of the bend in it but looks good now it’s in after a few modifications. I don’t think it’s worth £135 to be honest”

Helpful Report

Hi Byron, thank you for your feedback, you are right these are manufactured to order so do take 1 week from order to delivery. These panels are made from moisture resistant MDF and MDF can bow when not laid flat or installed properly. This normally isn't a problem as long as the panel is secured back to a straight frame or framework under the bath. It is sometimes easier to work with a straight panel, if this is the case then the panel needs to acclimatise before installation. Please follow the link below which is our guide to acclimatisation. Many Thanks https://www.bathpanelstore.co.uk/ekmps/shops/bathpanelstore/resources/Other/acclimating-bath-panels.pdf

“Update to review below re order Order Number 30927/100319/40. After 5 emails I received an email saying the partial refund would be processed. The refund has now been received.”

Helpful Report

“The ordering process was easy and this was the only company I could find that offered a made to measure service. The email received when I placed my order (Order Number 30927/100319/40) said that I would be notified when the panel had left the warehouse. I didn't receive a notification and when I called I realised that the phone number was just a link to a recorded message. I emailed and received an instant response to say that the panel was out for delivery. The panel arrived shortly afterwards and was exactly as I ordered. It seems to be well made - time will tell! However, there was a dent one of the long edges (possibly incurred during transit as the packaging was not particularly strong). I immediately emailed with photo evidence, advising that I would keep the panel (due to timeframes for work being carried out) but that I would like a partial refund. I have emailed 3 times so far - no response. I then found these reviews describing similar experiences.”

Helpful Report

“ordered a bath panel(2 Piece) together with the protective plastic strip to go between the panel and the floor. Note this was an 18mm thick panel. the panel arrived in reasonable time together with the protective strip. Unfortunately the protective strip was for a 15mm panel. Tried to phone the company several times, at different times of the day unsuccessfully. E mailed customer services with more success and arranged for the correct strip to be delivered. The replacement turned up quite quickly. UNFORTUNATELY it was another 15mm strip. Tried to phone again, no luck there. Contacted customer services by email and recieved an acknowledgement and nothing else. Bath panel laying in the dining room whilst I try and source the correct size strip. I have put the cost of the strip down to experience ! P.S. Why put a phone contact number on the web site and never answer it ?”

Helpful Report

Hi Michael Collins, Please could you check the sealing strip, they are quite tight to slip on, please cut a small piece of one of them and try that on the panel ( you should have an extra long end panel piece ), if you are still sure it is incorrect please email me directly at brendan@bathpanelstore.co.uk and we will send out another set, which I will personally check before dispatch. PS sorry about the phone but we are surrounded by heavy manufacturing machinery here so it is sometimes difficult to hear the phone. Many Thanks Brendan

“I ordered a bath panel, then realised I had ordered the wrong size by mistake. Immediately I emailed the company, explaining my mistake and asking the best way to remedy this, hoping that they could change the order and I pay the difference. I have never had a reply. The panel duly arrived and, luckily, my kind builders found a way to make it fit without my having the hassle of trying to communicate with the company again.”

Helpful Report

“While the service was friendly and efficient, and the physical product looks good, the product we received in no way reflected the colour we ordered. By the time we received it, we did not want to wait any further and so installed it unhappily anyway. We ordered wenge, but your "wenge" is nothing like the multiple furniture pieces (from varous different stores) in our home that represent the true colour. I understand that colour is subjective and that wenge in particular can vary, but the product we received is very much more a darker shade of walnut than wenge. unmistakably brown, not the mahogany-ish colour that wenge is supposed to be, and generally is in the wood furnishing industry. Very disappointing.”

Helpful Report

We are very sorry to hear that the panel isn't an exact match to you existing furniture. We can only advise anyone who wants to match our panels exactly to furniture to ask for swatches, these are available on every page of the website and are normally delivered within 48 hrs and ensure you get exactly what you are looking for.

Bath Panel Store Ltd is rated 3.0 based on 163 reviews