I was terrified after reading these reviews as I had already ordered my bath panel. However I found the service brilliant - great communication beforehand whilst I was choosing what to buy. The bath panel is great quality and was delivered on my chosen day. The only complaint I have is that the panel is not packed enough - just one bit of cardboard protects your panel whilst in transit. This cardboard was damaged and had a hole in It which due to no other protection meant I have a scratch on my brand new panel. Luckily it is small so I can live with it, but it could have been much worse.