The ordering process was easy and this was the only company I could find that offered a made to measure service. The email received when I placed my order (Order Number 30927/100319/40) said that I would be notified when the panel had left the warehouse. I didn't receive a notification and when I called I realised that the phone number was just a link to a recorded message. I emailed and received an instant response to say that the panel was out for delivery. The panel arrived shortly afterwards and was exactly as I ordered. It seems to be well made - time will tell! However, there was a dent one of the long edges (possibly incurred during transit as the packaging was not particularly strong). I immediately emailed with photo evidence, advising that I would keep the panel (due to timeframes for work being carried out) but that I would like a partial refund. I have emailed 3 times so far - no response. I then found these reviews describing similar experiences.