Bath Panel Store Ltd Reviews

Name: Bath Panel Store Ltd
Address: Manor Farm, Lower Rainham Road, Gillingham, Kent
Rating: 2.99

3.0 Rating 163 Reviews

50 %

of reviewers recommend Bath Panel Store Ltd

Company Reviews

Metrics

Info

3.0

Based on 163 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 63%
Accurate And Undamaged Orders	Greater than 57%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Returns & Refunds
Refunds Process	Difficult

About Bath Panel Store Ltd:

Bath Panels of quality, made in our UK factory at amazing prices.

Visit Website

Phone:

02081665941

Email:

sales@bathpanelstore.co.uk

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Bath Panel Store Ltd 5 star review on 7th December 2017

Jan Hopcraft

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The product is OK but if the order was not going to be delivered in one go, then they should let me know. I had to chase them to tell me what was happening with my incomplete delivery and when the remaining part (main panel) was going to be delivered. I never actually received that information, the part turned up on the Monday after the first part of the order (end panel) was delivered on the Friday.”

Helpful Report

“Good delivery info and arrived in time frame, decent product albeit slightly warped in transit. Felt the website lacked contact info, so it feels like a punt in the dark when placing an order, would use again, based on this experience.”

Helpful Report

“Got exactly what I ordered in quick time. Actual panel was quite bowed which was disappointing. No instructions with it whatsoever. But as I have fitted a similar one before it wasn’t a problem for me. Bottom sealing strip is just a push clear plastic extrusion so does not seal anything. Once fitted was able to pull it straight with the top lip inserted fully up in under the bath and five fixing screws between the panel and the bottom strip. Looks really good no in place. But you need to be at least a competent DIY otherwise get some who is.”

Helpful Report

“Good product but slow delivery”

Helpful Report

Hi Neil. Thank you for the review, much appreciate your feedback. Because we offer the largest selection of sizes and finishes it would be impossible to stock every variation, so we make every panel to order, thats why it takes 1 week from order date to delivery date. If yours took a little longer we do apologise. Thanks Again.

“Ordered the bath panel on the website which went well..paid £279 for a bespoke P shaped bath panel,no problems there as the communication at this point went well and the delivery service was great. They even asked if i wanted a fitting service which i turned down as i'm quite handy. When the panel was delivered i noticed that it was a little more technical to fit so i have been trying to contact them for over 3 weeks and had nothing back..the phone number always diverts to a voice message advising that they are busy. I have sent 3 emails and had no reply Paying a high premium for a bath panel i would of expected a reply Such a shame as it's a great product but has been let down by poor service ref communication”

Helpful Report

“They are the worse company ever, under no circumstances use them. There is no customer service (zero) to telephone communication and they don’t reply to e-mails. You won’t receive your goods and it is impossible to claim your money back. I will be contacting Watchdog!”

Helpful Report

“Isn't it a shame. I bought from this company on good faith despite quiet a few bad reviews about communication. Ordered my bath panel for delivery Friday but it never arrived. No communication. Emailed and had a quick response apologising for the delay. Ok. Thanks. Delivery Monday but nothing but the 10am I had paid for. Now quite annoyed. Again, no comminication. Delighted when i arrived home on Monday to find it had been delivered but after 10am. A helpful neighbour had taken it in. Great. Only to find my two part panel had been delivered with one part missing. No plinth. #fustrated. Emailed, messaged, tweeted, facebooked. No reply all day on a y media. Not even a reply. In today's marketplace it is simply not on to have such poor customer service. Not on at all. I regret not paying more attention to poor reviews. Forget about the quality of the product as you can't use half a delivery. Down to b and q tomorrow for a new plinth. Not such a good product perhaps but much better customer service. So sorry I have to write a negative review about what could be a great British business. Ok. So I updated my review based on the fact that my plinth just arrived. It is now 30th May but the label says it was collected by TNT on 24th. I have had no communication from bathpanelstore that I can find. No letter in the delivery. I simply don't know who to be most frustrated with : TNT or bathpanelstore. This combination of poor communication and poor delivery service is not a good one though. Please get yourselves sorted - charge more for customer trackable deliveries or just choose another carrier. Yes your product is great but you can't expect customers to stay on board under these circumstances. Didn't keep the receipt for b&Q plinth. But they will take it back anyway. That is customer service.”

Helpful Report

“It would have been helpful if you at mentions at point of order that fixings were not included!”

Helpful Report

“I'm sorry I cannot give a good rating. I did not receive the exact model ordered. I ordered a panel with a 5mm lip, but received one without. Because of fitting deadlines I was unable to return the order, resulting in extra fitting work. There was also a transit problem with the panels being slightly bowed when received requiring them to be " straightened" before they could be fitted. They had been incorrectly stored "on end" in the delivery vehicle.”

Helpful Report

So Sorry about the problem with your order, im afraid we dont have control over how the couriers store the panels in transit, but glad your panel is now fitted and hope it looks as good as we wanted it to. Happy New Year.

Bath Panel Store Ltd is rated 3.0 based on 163 reviews