Initially things were going well. I had found a company who could supply custom panels to fit where others could not supply at the required height. Good comms during the order process with Brendan and the package arrived in a fair time. I booked trades to install professionally and then realised only one panel of my two panel order had been received. Thankfully Brendan sorted that no drama and sent another and apologised for the mistake. Only then when I had two panels did I realise that one panel was in fact not to spec ordered and worse was actually split down one side so completely unusable even if we could some how make it fit. I figured Brendan would help get it sorted and would supply a correctly specified panel without drama. Boy was I wrong. They have gone totally radio silent on me. No responses to email requests even when flagged as a consumer complaint and their phone line is permanently switched off. I am now stuck with one installed panel I am happy with and one half completed job missing a panel in the other bathroom. I had to send the trades back to have them return another time. This will cause extra cost and inconvenience. Plus in the meantime our bathroom looks a state. The panels were expensive compared to others, but I was happy to pay for the custom size. I did not expect such terrible service, especially given how they responded initially. To add to insult the sealing strips I paid for were useless hard plastic and were the wrong width so totally unusable. All I want is a new undamaged panel to the spec I ordered. Not too much to ask. Very least I hope to be spoken to and not repeatedly ignored. Unforgivably poor service which I will likely now have to escalate to trading standards, my card company etc. Could have so easily been sorted.