Bath Panel Store Ltd Reviews

Name: Bath Panel Store Ltd
Address: Manor Farm, Lower Rainham Road, Gillingham, Kent
Rating: 2.99

3.0 Rating 163 Reviews

50 %

of reviewers recommend Bath Panel Store Ltd

Company Reviews

Metrics

Info

3.0

Based on 163 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 63%
Accurate And Undamaged Orders	Greater than 57%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Returns & Refunds
Refunds Process	Difficult

About Bath Panel Store Ltd:

Bath Panels of quality, made in our UK factory at amazing prices.

Visit Website

Phone:

02081665941

Email:

sales@bathpanelstore.co.uk

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Bath Panel Store Ltd 5 star review on 7th December 2017

Jan Hopcraft

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Hassle free ordering , prompt delivery , good quality product , will use this company again.”

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“Very efficient service with prompt delivery. Goods as described”

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“Good quality product made exactly to specifications. Quick delivery and helpful on phone before order.”

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“Good delivery even with only a few days to Christmas . Good quality product not using as a bath panel but for the top of a cupboard.”

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“i think u need a customer service to speak to customers when they telefone i got all my order on time cheers”

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“I ordered a bath panel, then realised I had ordered the wrong size by mistake. Immediately I emailed the company, explaining my mistake and asking the best way to remedy this, hoping that they could change the order and I pay the difference. I have never had a reply. The panel duly arrived and, luckily, my kind builders found a way to make it fit without my having the hassle of trying to communicate with the company again.”

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“Easy to order, friendly service on phone, quick delivery. Panel arrived very well packaged and was of great quality. Definitely recommend and will not hesitate to use again.”

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“Excellent panel cut to precise measurements. High quality finish worth the price. Prompt delivery and well packaged.”

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“The service was very good. I had ordered the wrong size panel initially but a new one was sent and old taken back within 24 hours. I am pleased with product and service.”

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“Quality bath panel supplied. Had slight damage on corner but did bother to return as it wasn't noticeable when fitted. Delivered on day requested. Good service when contact made but had slight problem making telephone contact. Would definitely recommend as a bath panel supplier.”

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“It would have been helpful if you at mentions at point of order that fixings were not included!”

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“Fantastic price and service with helpful staff. Ordered panel at 3:50 pm received product by 10:00 am the next day. Would have no hesitation in recommending this company.”

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“I'm sorry I cannot give a good rating. I did not receive the exact model ordered. I ordered a panel with a 5mm lip, but received one without. Because of fitting deadlines I was unable to return the order, resulting in extra fitting work. There was also a transit problem with the panels being slightly bowed when received requiring them to be " straightened" before they could be fitted. They had been incorrectly stored "on end" in the delivery vehicle.”

Helpful Report

So Sorry about the problem with your order, im afraid we dont have control over how the couriers store the panels in transit, but glad your panel is now fitted and hope it looks as good as we wanted it to. Happy New Year.

“Great product , excellent service.”

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Thank you for your Comments. Happy New Year from all at Bath Panel Store

“Great product , excellent service.”

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“Efficient service from a well constructed web site. Well done and many thanks.”

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“Exactly as promised, delivered on time, looks good”

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“Thank goodness I did not read the reviews as my experience has been excellent. I used to be in the Building trade and know that most MDF panels sold by the main DIY stores do not last as soon as water sits no the surface, irrespective of any sealing thats applied to cut edges, the MDF expands. Just read the reviews on the main DIY store MDF panels and its difficult to find anything different. Then I read how these are made, of moisture resistant MDF. Mine arrived within the week of ordering, exactly the right size and with the most brilliant white finish imaginable.( some whites do not match the brilliant white of sanitary ware so that was a plus) I had to cut around the skirting board and reduce the length of the kick board by an inch to accomadate the skirting. I used the hidden fixing kit, which i found rather difficult to fit as aligning the fittings on the back of the board with those fitted to the wall was a case of careful measuring and lining up. But when it was finished it works great as there are now no screws at all visible. Now the interesting bit. Because of my interest i left a half of the cut off section of kick board and a cut out for the skirting from the panel. In water for 24 hours. There was no deterioration to the finish. Despite this I had put a coat of oil based undercoat paint on the bare MDF back about a couple of inches around the edge but based on my research its probably not necessary. To summarise. In my opinion the best made and finished panel available in the UK. It must be a shame for the people making these brilliant panels that the management of the orders and transport is not up to the same excellent standard as they should have outstanding reviews from every customer. And no..i have no connection at all this company I just felt that some should know how good the actual product is. KM Buckinghamshire”

Helpful Report

Thank you so much for your comments, we are working hard to improve every part of the experience of buying one of our panels, your explanation of your experience was very concise and we thank you for it. Happy new year from all at Bath Panel Store.

“Easy to order and came next day as stated. Bath panel is an excellent product and exactly what I was looking for. I would definitely recommend. Brilliant”

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“Quick and efficient service.”

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Bath Panel Store Ltd is rated 3.0 based on 163 reviews