Bath Panel Store Ltd Reviews

3 Rating 157 Reviews
50 %
of reviewers recommend Bath Panel Store Ltd
Based on 157 reviews
Shipping & Delivery
Delivery Methods
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 75%
Accurate And Undamaged Orders
Greater than 66%
Customer Service
Communication Channels
Email, Live Chat, Telephone
Read Bath Panel Store Ltd Reviews

About Bath Panel Store Ltd:

Bath Panels of quality, made in our UK factory at amazing prices.

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Manor Farm, Lower Rainham Road, Gillingham, Kent. ME7 2XH

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I ordered a bath panel only to find that the legs on my bath bow out so the panel could not fit. I contacted customer service who told me to cut the legs off my bath! These legs support it off the floor. I returned the bath panel in accordance with the T&Cs on the website, sent proof of delivery. I have tried emailing, calling (which states all operators are busy and hangs up) and messaging and no-one will return my call and even after 30 days of return I have had no refund.
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Hi Alan, I wanted to send you an email of thanks, so many people are quick to complain but it’s not often that people give out praise when it is due. My wife and I are so pleased with the Bath panelling, we had been struggling to find a suitable replacement as no one stocks the type of panel we needed. We are extremely pleased with the style you recommended and it looks fantastic now it has been fitted. Paul was extremely professional, friendly, working in a fairly restrictive environment. His quality of workmanship has enhanced our bathroom with a first class job. He kept us informed throughout the fitting, so that we were able to understand how your product was fixed into place. We are so glad that we found your website and are extremely pleased with the finished product. Please pass on our thanks to Paul. I have attached a couple of photos. Many thanks, stay safe. Kind Regards, Pete & Lyn Briggs
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Really helpful service from Bath Panel Store when we had to buy bespoke size bath panels. We ordered the Matt White and were kept up to date on production and delivery timescales. The bath panels arrived when expected and were in perfect condition. Really pleased with the product and service from Bath Panel Store, highly recommended. Our bathroom now looks terrific. Thank you.
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Ordered some marine ply from what I assume was a sister company, order confirmed and order delivery note received. All good so far, but that's the last time I've heard from them. Repeated unanswered emails enquiring about order delivery (to Marine Ply Store) , the telephone line dropped after 10 minutes of hanging on listening to a prerecorded message, but I did get 2 computer-generated mails asking me to log in first to Marine Ply Store and another to Bath Panel Store, but they didn't work. Tried the 'live chat' option but that didn't elicit any response Tempted to give up but will keep trying. If MPS or BPS are reading this, please just get in touch and let me know when I can expect my order. I'd rather not get my card provider to cancel or blacklist them.
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Like the review from Mrs Jones , I’m not sure how this store has had so many negative reviews. I have searched and searched for a corner bath panel in coffee but as my bath is quite old no-one appears to make them anymore. I had no problems. Ordered a custom made panel online, had a confirmation email of the order. The next day, had another email to let me know it had entered the “manufacturing” stage, and another a few days later to let me know of the date and time of delivery by DX. It arrived 2 days after the given date but I was emailed to say the exact date it would arrive. It arrived extremely well-packaged and without problems. I did insist the delivery driver waited while I opened and checked the contents as SO MANY negative reviews and the email from the company advised this. It is in situ and looks great. Time will tell how it will 'weather' but I am really pleased with it so far, So don't be put off by all the negatives, I very nearly was but am glad I decided to risk it.
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I’m only giving this company 1 star as I can’t give them 0 stars. My bath panel did arrive in a reasonable time and that is the only positive. The panel was damaged on one corner which I was happy to let go as I needed to cut to length anyway. The biggest issue with condition was that it was seriously warped. I wanted to fit the panel without any visible fixings which is impossible with the warped panel. I sent photos via email and asked for a part refund or a replacement and I have never heard back off them. I have followed up with further emails just to be ignored. So I’m stuck with a panel I paid top money for that I’m not going to use. PLEASE AVOID BUYING FROM THIS COMPANY. CUSTOMER SERVICE IS NON EXISTENT!!!
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Spent ages looking for a black bath panel and was delighted to find this supplier. Unfortunately, the bath panel arrived damaged and some sections faded. Now unable to get hold of anyone either via the phone or email and we have the fitter here for this week only. Really want to be able to give this seller 5*, if they actually hold up their side of the guarantee and can help me asap!
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Paid extra for Saturday delivery only to find out from the courier on that Saturday they don’t deliver weekends!! Emailed for refund on the delivery but same as everyone else, no response. Panel was also damaged but I’m not even going to waste my time and effort trying to get it replaced. I was going to purchase another item to go with the bath panel but will never use again. I guess they work on no repeat custom but how long is that sustainable?? I would avoid.
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Panel arrived damaged on two corners. The waterproof strip was the wrong size and damaged. I had to email several times before I was contacted by Brendan. He asked for photos which I sent to him. I also stated that I could hide the damaged corners under the bath lip. I just wanted e replacement waterproof strip that fitted the panel and intact. He didn't bother to reply. I've sent emails, all ignored!! Top dollar for damaged goods that are not replaced. Would NEVER recommended them.
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Despatch fast but goods delivered not as ordered. No response from customer service, which is generally poor. Impossible to contact by phone or chat and responses to emails very patchy. They seem to have several email accounts and a non-functioning on-line help desk. Panels OK - decent quality. Hidden panel clips overpriced and impractical. I am not a troll.
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My bath panel was missed placed by the delivery company. Alan in sales was fantastic really helped the situation. It finally arrived and was well packed and good quality.
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The delivery company lost my bath panel with no help. Alan from sales was really helpful with everything. The bath panel was well wrapped good quality. Couldn’t of been happier.
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I’m not sure how this store has had so many negative reviews. I had no problems. Ordered a custom made panel online, had a confirmation email of the order. The next day, had another email to let me know it had entered the “manufacturing” stage, and another a few days later to let me know of the date and time of delivery by DX. It arrived well-packaged and without problems. I’m a little suspicious that all these “anonymous” negative reviews are trolls? Anyhow, I would order again in the future.
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They do not answer the phone and do not reply to emails. I waited weeks for a refund after sending the bath panel back as it was the wrong size and only got it because I reported them to Amazon pay which I’m so glad that this was the way I chose to pay. AVOID!!!
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would not use again, incomplete order and no responce from them despite trying email, calling, messaging. Steer clear
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Money taken, only one item of the two I ordered was delivered. Impossible to contact the company by any means. Would not recommend at all.
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I hope I can write a further review with increased stars but having ( too late) read other reviews fear this will not be the case. Ordered, money taken immediately . E-mail received saying will be informed 're delivery and then ......nothing !!! No response to emails , telephone line not answered , chat line one way only . Good quality looking website which , I think, gives a false sense of security . As I say , hopeful that these reviews are being read and quality/ responses improved otherwise a further report to trading standards is in the offing .
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Ordered - money taken. Bath panel has not arrived - emails and live chat messages with no response. Phone doesn't take calls - argh - will report to trading standards
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DANGER. THIS Company in my opinion is not a good company to deal with, I ordered bath panels that never arrived, I had to get the money back from my credit card company, and now they are in a legal process to get the money back for them self's. I wish I had read the reviews before having any dealings with this company, I was a mug.
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On 7th July I made the mistake of ordering Commercial grade gloss white bath panels from these people. The website claimed that these were made from Medite Tricoya Extreme MDF which is external grade and guaranteed for 50 years. My fitter needed to trim both panels and this revealed that the material used was not the above. For confirmation, I sent both an image and a sample of the bath panel material to the MDF manufacturer, Medite Smartply. They confirmed that the MDF used was Medite MR MDF whose spec doesn’t match that of their Tricoya product. They also told me how to identify both MDF products and added that they couldn’t really be confused. I shared this information with Bathpanelstore and received no apology, just claims that the factory believe the material to be correct and that they to would speak with the MDF manufacturer. The panel seal strips that I ordered were not supplied. The LED lights that I ordered were advertised as being 45mm diameter and ideally should be wired into the bathroom lighting circuit. In fact, the lights are 15mm diameter and have a cheap plug in power supply that would make it very difficult to wire into a lighting circuit. I have made numerous requests for a refund without success. Unfortunately, this will now involve trading standards and the pursuit of a refund through official channels. STEER CLEAR
Helpful Report
Bath Panel Store Ltd is rated 3.01 based on 157 reviews