Appleyard London Reviews

Name: Appleyard London
Address: Ecomnova Limited, Floor 3, 6-8 Bonhill Street, Ecomnova Limited, Floor 3, 6-8 Bonhill Street, London
Rating: 4.57

4.6 Rating 12,727 Reviews

87 %

of reviewers recommend Appleyard London

4.6

Based on 12,727 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	Under An Hour

About Appleyard London:

As a boutique online florist, Appleyard delivers beautiful, fresh luxury flowers 7 days a week throughout the UK.

At Appleyard London, choose from a wide range of stunning, seasonal bouquets. We use only the freshest flowers, hand conditioned to ensure they last longer in your home. Every luxury flower bouquet design is a unique creation and arranged with a hand picked, fresh assortment of flowers to embody the message you wish to convey to the recipient.

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Email:

customerservices@appleyardlondon.com

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Appleyard London 5 star review on 13th October 2026

406

Anonymous

Anonymous // 01/01/2019

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“great flowers and service !”

Helpful Report

Posted 2 months ago

“Very pretty arrangement, smelt gorgeous, but didn't last 5 days, roses and lilies died in spite of changing the water.”

Helpful Report

Posted 2 months ago

Hello Sophie, We’re glad to hear the arrangement looked pretty and smelled gorgeous, but we are sorry that it didn’t last 5 days. We have reached out to you; kindly reply to enable us to assist you further. Kind regards, Team Appleyard London

Posted 2 months ago

“Good customer service although roses could look nicer, bigger and last longer. Still good price for value though.”

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Posted 2 months ago

“Easy to shop, found exactly what I was looking for, delivery was right on schedule as requested.”

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Posted 2 months ago

“Appleyard London badly did let me down today. Yesterday I ordered 50 red roses with delivery to celebrate the anniversary of my wedding, paid via Paypal and noticed confirmation from Amex that my card was debited. However, today I realised that I received no order confirmation from Appleyard, no communications at all! No error messages were presented on the Appleyard website when I paid. I checked my Amex transactions and noticed that payment by Appleyard was followed by the credit by Paypal, so I received full refund but no communications at all. Today I had to buy 60 roses (4x15) at Sainsbury’s and saved more than £20. Lesson learnt, will never use fresh flowers delivery.”

Helpful Report

Posted 2 months ago

Hello Alex, We’re really sorry to hear about the lack of order confirmation and the confusion with your payment. That shouldn’t happen, and we understand how frustrating this was. We’ll review what occurred and how it was handled. A member of our team will be in touch to assist further. Kind regards, Team Appleyard London

Posted 2 months ago

“Excellent company Excellent flowers”

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Posted 2 months ago

“Thanks very much, they loved the flowers and vase!”

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Posted 2 months ago

“The service was very quick and efficient. I would have given 5 stars but the courier let you down. The staff were extremely good and pleasant and polite. The lady who received the flowers absolutely loved them saying they knocked spots off interiors. She will use you in the future. Thank you”

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Posted 2 months ago

“Flowers looks amazing and service is as always excellent so definitely be buying more in the future”

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Posted 2 months ago

“Beautiful flowers and brilliant service.”

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Posted 2 months ago

“Beatiful flowers, well delivered”

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Posted 2 months ago

“Always a high standard and quality. Thanks again for a fantastic product delivered on time.”

Appleyard London 5 star review on 6th August 2026

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Posted 2 months ago

“I sent these flowers to my friend for her birthday, she rang me and said they were fabulous not just nice but fabulous I have used Appleyard before so I was very pleased again with the response from my friend so I will definitely be using you again”

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Posted 2 months ago

“Great service, would highly recommend.”

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Posted 2 months ago

“great flowers and sercie”

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Posted 2 months ago

“Always delighted with Appleyard London bouquets which are always delivered on time in excellent condition. The most recent delivery was for my sister’s birthday and she was very pleased to receive the lovely bouquet. Thank you.”

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Posted 2 months ago

“Great service, great value and exceptional choice - highly recommended”

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Posted 2 months ago

“Dahlia Elegance? Dahlia Disappointment! This order utilised store credit from a previous order that botched the delivery date. Delivered with really poor quality Dahlias, much smaller than advertised in the photos. Other foliage in really poor condition, Roses have pointed south. Thrown out by day 5. Appleyard in my experience you are consistently poor - I do not want a happiness guarantee of future credit when you consistently fail to get the basics of flower quality or delivery date wrong. Please refund.”

Helpful Report

Posted 2 months ago

Hello, We’re really sorry to hear your Dahlia Elegance didn’t meet your expectations and that the quality and timing were not as expected. We’ll review what happened and how this was handled. A member of our team will be in touch to assist further. Kind regards, Appleyard London Review Team

Posted 2 months ago

“Beautiful bouquet. An unusual arrangement of flowers.”

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Posted 2 months ago

“Terrible did not deliver my flowers at all Chatbot isnt helpful keep directing you to useless links that offer no resolution Tried to get a refund but countless links that send you round in circles. TERRIBLE SERVICE”

Helpful Report

Posted 2 months ago

Hello, We’re very sorry to hear your flowers were not delivered and that you found the chatbot unhelpful. We understand how frustrating that is. We will reach out to you shortly so that we can look into this and assist further. Kind regards, Appleyard London

Posted 2 months ago

Appleyard London is rated 4.6 based on 12,727 reviews