Appleyard London Reviews

Name: Appleyard London
Address: Ecomnova Limited, Floor 3, 6-8 Bonhill Street, London
Rating: 4.59

4.6 Rating 11,695 Reviews

91 %

of reviewers recommend Appleyard London

4.6

Based on 11,695 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

About Appleyard London:

As a boutique online florist, Appleyard delivers beautiful, fresh luxury flowers 7 days a week throughout the UK.

At Appleyard London, choose from a wide range of stunning, seasonal bouquets. We use only the freshest flowers, hand conditioned to ensure they last longer in your home. Every luxury flower bouquet design is a unique creation and arranged with a hand picked, fresh assortment of flowers to embody the message you wish to convey to the recipient.

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Email:

customerservices@appleyardlondon.com

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Appleyard London 5 star review on 5th April 2025

393

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“A recurring flower order for a friend's birthday did not show up this past Friday. I contacted the delivery service Yodel and Appleyard London asking for an update. Two days have passed and I have not had response from either company. This was after a poor deliver service for the recurring flower order the month before where they delivered the flowers after 22:00 and left them on the front walkway where someone could have come along and taken the delivery. The only way to contact the company is via email or chat and chat is not available on the weekends. Please proceed cautiously when order from this company.”

Helpful Report

Posted 1 month ago

Hi there, Thank you for sharing your concerns with us, and I'm truly sorry to hear about the issues you've encountered with your recent order. It’s disheartening to learn that your flowers did not arrive as expected and that you faced challenges in reaching out to us for assistance. We appreciate your feedback regarding the delivery service, and we understand how crucial it is to have reliable communication and timely deliveries. Your experience is important to us, and we will take your comments into consideration as we continuously work to improve our services. If you’d like to discuss this further or if there’s anything we can do to assist you, please don’t hesitate to reach out directly. We value your input and hope to have the opportunity to make things right. Thank you for your understanding. Best regards, Appleyard London Customer Support Team

Posted 1 month ago

“Was worried about flowers being delivered in a box, but they arrived fresh and healthy, not wilted at all.”

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Posted 1 month ago

“Bouquet received as ordered.”

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Posted 1 month ago

“Beautiful flowers delivered on the day requested! Many thanks, I will definitely be using your service again!”

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Posted 1 month ago

“Always good flowers delivered on time”

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Posted 1 month ago

“100 roses were as I'd hoped for as a lot of flowers in the past I've ordered online were half dead when my wife received them.”

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Posted 2 months ago

“I purchased some really nice flowers and a card. They were delivered quickly and were great value for money. Overall I was really pleased with everything. However, I think the cards could be improved. There is such a little amount of characters for plenty of card space and also emojis don’t get printed which I didn’t know about. Hopefully you can take some of this into consideration but thank you for the great service.”

Appleyard London 5 star review on 27th February 2025

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Posted 2 months ago

“Lovely smelling flowers”

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Posted 2 months ago

“Great thanks”

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Posted 2 months ago

“After a disappointing valentines flower delivery and initial poor customer service., Max stepped in and took over. My star rating is based on the quality of flowers sent not the customer service from Max”

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Posted 2 months ago

Hi there, Thank you for sharing your feedback with us, and I'm genuinely sorry to hear about your experience. It’s disappointing to learn that the flowers did not last as expected, and I completely understand how frustrating it must be to have had such a negative first experience with us. We appreciate your comments on our customer service and refund policy. Your concerns are important to us, and we will certainly take them into consideration as we strive to improve our services. If you would like to discuss your experience further, please feel free to reach out directly. We value your input and hope to have the chance to regain your trust. Thank you for your understanding. Best regards, Appleyard London Customer Support Team

Posted 2 months ago

“Incredible quality of item & the recipient was extremely happy ❤️”

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Posted 2 months ago

“Fantastic experience. Good quality and service”

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Posted 2 months ago

“Beautiful and fresh roses.”

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Posted 2 months ago

“Beautiful floral arrangement delivered to a friend for their birthday. Excellent selection. Will definitely use again. Thank you.”

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Posted 2 months ago

“Second time I have got the rainbow roses from appleyard. Delivery spot on Roses are amazing 👏”

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Posted 2 months ago

“Best flowers I’ve ever bought”

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Posted 2 months ago

“Delivered after 9pm by a Yodel delivery driver in a box that was badly dented. All this money on flowers and they delivery them that late. A premium flower company using Yodel is a joke, no wonder the box was dented so bad. 6/50 flowers ordered wear ruined. Never will I ever use this company again.”

Helpful Report

Posted 2 months ago

Hi there, Thank you for taking the time to share your experience with us. I’m genuinely sorry to hear about the issues you faced with your delivery. It's disappointing to learn that your flowers arrived late and in less than perfect condition, as we strive to maintain high standards for both our products and our delivery service. We understand how frustrating it is when a premium experience doesn’t meet expectations. Your feedback regarding our delivery partner is important, and we will certainly address this to ensure better experiences in the future. If you would like to discuss this matter further or if there’s anything we can do to assist you, please don’t hesitate to reach out. We value your input and hope for the chance to make this right. Thank you for your understanding. Best regards, Appleyard London Customer Support Team

Posted 1 month ago

“Beautiful flowers delivered on time and quickly”

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Posted 2 months ago

“Ordering flowers was easy. flowers received by recipient on day requested. Haven't seen the flowers but the person who received them said they were beautiful!”

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Posted 2 months ago

“great stuff”

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Posted 2 months ago

Appleyard London is rated 4.6 based on 11,695 reviews