Appleyard London Reviews

Name: Appleyard London
Address: Ecomnova Limited, Floor 3, 6-8 Bonhill Street, Ecomnova Limited, Floor 3, 6-8 Bonhill Street, London
Rating: 4.57

4.6 Rating 12,383 Reviews

90 %

of reviewers recommend Appleyard London

4.6

Based on 12,383 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.9 out of 5

About Appleyard London:

As a boutique online florist, Appleyard delivers beautiful, fresh luxury flowers 7 days a week throughout the UK.

At Appleyard London, choose from a wide range of stunning, seasonal bouquets. We use only the freshest flowers, hand conditioned to ensure they last longer in your home. Every luxury flower bouquet design is a unique creation and arranged with a hand picked, fresh assortment of flowers to embody the message you wish to convey to the recipient.

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Email:

customerservices@appleyardlondon.com

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Appleyard London 5 star review on 13th April 2026

406

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Easy to order, plant arrived quickly in excellent condition beautifully presented. Ordered parlour palm, came with a ceramic pot, bonus”

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Posted 1 month ago

“Excellent service. My friend thought the flowers were simply gorgeous.”

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Posted 1 month ago

“Great wine & chocolates delivered promptly!”

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Posted 1 month ago

“Very disappointed in this company as a first time buyer I never received my item it was deemed as the delivery driver living it somewhere In the open for anyone to take it. I told them I never received my item and they best response back was sorry you should call your local police.. the way the situation was dealt with was very poor and disappointing”

Helpful Report

Posted 1 month ago

Hi there, I’m really sorry to hear your item wasn’t delivered and that you were advised to contact police. This isn’t the experience we aim for. Please contact our customer services team at customerservices@appleyardlondon.com with your order number and any details (delivery address, tracking if available). We’ll investigate urgently and arrange a fair resolution. Kind regards, Team Appleyard London

Posted 1 month ago

“Flowers arrived mouldy, no smell as advertised. No full refund , company make you order with a credit note plus £10 for more dead, mouldy flowers ! Appalling service. This was for my birthday gift, supermarkets sell better products ! Never again after being force to order with no cash refund”

Helpful Report

Posted 1 month ago

Hi there, I’m really sorry to hear your flowers arrived mouldy and that you were offered a credit note instead of a full refund. This isn’t the experience we aim for. Please contact our customer services team at customerservices@appleyardlondon.com with your order number and any details (photos of the mouldy flowers if possible). We’ll investigate urgently and arrange a fair resolution. Kind regards, Team Appleyard London

Posted 1 month ago

“The person got their surprise very happy with this experience I’m more likely to use this service more often.”

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Posted 1 month ago

“Very disappointed with the size and quality of my order for the amount of money Ispent ‼️”

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Posted 1 month ago

Hi there, I’m really sorry to hear about the issue with the size and quality of your order. This isn’t the experience we aim for. Please contact our customer services team at customerservices@appleyardlondon.com with your order number and any details (photos if possible). We’ll investigate urgently and arrange a fair resolution. Kind regards, Team Appleyard London

Posted 1 month ago

“Daffodils delivered on time on a Sunday for St David’s day. My mum was really pleased with them and said they brightened up the house. They all look healthy and hopefully will last a while. Everything was easy to do. Ordering, paying and tracking delivery went smoothly.”

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Posted 1 month ago

“Flowers were delivered on time and my daughter in law was delighted with them”

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Posted 1 month ago

“Wow. Is literally all I can say. Not only did the flowers come on time but the service was exceptional from your follow up email of reassurance, the tips email with how to care. Then the flowers themselves. They are exceptional. I got these for my girlfriend for our anniversary this weekend. I've been shopping for flowers for over 15 years with M&S however, their flowers have recently dropped in quality. You've now gained a new customer! Please keep up the quality of the flowers and service. 5 stars!!!!”

Helpful Report

Posted 1 month ago

“The flower which were delivered last week were of poor Quality ( previously very please with other flowers from you) I followed all your instructions for placing in water with flower food, my flowers usually last at least 2 weeks. Unable to download picture.”

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Posted 1 month ago

Hi there, I’m really sorry the flowers were of poor quality this time. This isn’t the experience we aim for. Please contact our customer services team at customerservices@appleyardlondon.com with your order number and any details, and we’ll investigate urgently and arrange a fair resolution. Kind regards, Team Appleyard London

Posted 1 month ago

“Not a happy camper. Birthday flowers for my wife with expected delivery time of 5pm to 7pm is way too late. You should ditch Yodel or I will ditch you.”

Helpful Report

Posted 1 month ago

Hi there, I’m really sorry your wife’s birthday flowers were not delivered within the expected window. This isn’t the experience we aim for. Please contact our customer services team at customerservices@appleyardlondon.com with your order number and any details, and we’ll investigate urgently and arrange a fair resolution. Kind regards, Team Appleyard London

Posted 1 month ago

“Our son took out a year's subscription for flowers to be delivered monthly to my wife. While most of the deliveries had been acceptable the latest (and last, 12/12) delivery was extremely poor and contained flowers that were withered or mouldy. We have received substandard deliveries before but have not complained because we did not wish our son to be informed that his generous gesture had been a disappointment. However, this latest and last delivery was so poor that we have decided to complain.”

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Posted 1 month ago

“The flowers arrived jaded and didn’t last 48hrs. Very poor particularly for the prices charged. I sent them to my wife so at least I was able to see them, I wouldn’t have known if I’d sent elsewhere as a gift as a recipient unlikely to say they’re rubbish! Won’t use again.”

Helpful Report

Posted 1 month ago

Hi there, I’m really sorry your flowers arrived jaded and didn’t last 48hrs. This isn’t the experience we aim for. Please contact our customer services team at customerservices@appleyardlondon.com with your order number and any photos if possible. We’ll investigate urgently and arrange a fair resolution. Kind regards, Team Appleyard London

Posted 1 month ago

“I have tried four times to update my email address and password. I kept getting ‘invalid.’ You need to be more user friendly.”

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Posted 1 month ago

Hi there, I’m really sorry you’re having trouble updating your email address and password. This isn’t the experience we aim for. Please contact our customer services team at customerservices@appleyardlondon.com with your account details and the steps you’ve tried. We’ll investigate urgently and work to resolve this as quickly as possible. Kind regards, Team Appleyard London

Posted 1 month ago

“Beautiful orchid which was delivered quickly. Only thing I felt could be improved was the range of card designs - they were pleasant enough but felt a bit bland, especially if none of the specific special occasions apply. Some bolder designs to choose from would have been great”

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Posted 1 month ago

“I recently ordered a Valentine’s bouquet from Appleyard London and while there was an issue with the initial delivery, I truly can’t fault the way it was handled afterwards. Johanna from the customer experience team was absolutely wonderful — so kind, responsive and genuinely caring in the way she dealt with everything. She took the time to listen, reassured me throughout, and arranged a beautiful replacement bouquet very quickly. The new flowers were stunning and completely turned the experience around. It really meant a lot to see how seriously they took the situation and how committed they were to making it right. It’s rare to come across customer service that feels this personal and thoughtful. Thank you again to Johanna and the Appleyard team for going above and beyond. I wouldn’t hesitate to order from them again.”

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Posted 1 month ago

“My Grandma loved receiving her fresh flowers, sent as a surprise gift which arrived the next day. I always choose Appleyard for gifting occasions and trust the quality and beauty of the bouquets - happy feedback every time!”

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Posted 1 month ago

“Great presentation lovley 💐”

Appleyard London 5 star review on 24th February 2026

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Posted 1 month ago

“Excellent service and speedy delivery.”

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Posted 1 month ago

Appleyard London is rated 4.6 based on 12,383 reviews