Login
Start Free Trial Are you a business? Click Here

Appleyard London Reviews

4.6 Rating 12,635 Reviews
90 %
of reviewers recommend Appleyard London
Company Reviews Product Reviews
11,849
 Metrics Info
4.6
Based on 12,635 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Next Day
On-time Delivery
Greater than 93%
Accurate And Undamaged Orders
Greater than 83%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
3.5 out of 5
Returns & Refunds
Refunds Process
Difficult
Read Appleyard London Reviews

About Appleyard London:

As a boutique online florist, Appleyard delivers beautiful, fresh luxury flowers 7 days a week throughout the UK.

At Appleyard London, choose from a wide range of stunning, seasonal bouquets. We use only the freshest flowers, hand conditioned to ensure they last longer in your home. Every luxury flower bouquet design is a unique creation and arranged with a hand picked, fresh assortment of flowers to embody the message you wish to convey to the recipient.

Visit Website

Email:

customerservices@appleyardlondon.com

Write Your review

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any English Français Polski Português
Mr Marianne O
Verified Buyer
“Great service, lovely flowers, excellent value”
Helpful Report
Posted 2 months ago
Mr Aaron P
Verified Buyer
“I’ve used apleyard (intentional typo) multiple times now and everytime the product has surpassed expectations in quality and arrival time! Highly recommend!”
Helpful Report
Posted 2 months ago
Giuseppe
Verified Buyer
“Great service, nice flowers, attentive delivery”
Helpful Report
Posted 2 months ago
Anonymous
Verified Buyer
“Great service, great products, happy friends!”
Helpful Report
Posted 2 months ago
Ms L
Verified Buyer
“I have used Appleyard Flowers now for over 10 yesrs and have always been extremely pleased.”
Helpful Report
Posted 2 months ago
Anonymous
Verified Buyer
“The flowers were fresh and beautiful”
Helpful Report
Posted 3 months ago
Mrs Fiona H
Verified Buyer
“My niece loved her birthday flowers! Phot sent from her, she thought they were beautiful.”
Appleyard London 5 star review on 1st June 2026
Helpful Report
Posted 3 months ago
Anonymous
Verified Reviewer
“I have been using Appleyard now for about 5 years. They have never let me down. Most recently I ordered some pink peonies for my wife only to find that another family member had already given her some. So the day before I wrote to Appleyard and asked it to be swapped even though it had past the point it could be amended. They said they’d look into it. Within a couple of hours they’d amended it, covering the difference. I was so impressed and the flowers were beautiful and filled two vases!”
Helpful Report
Posted 3 months ago
Ms M
Verified Buyer
“I sent a bouquet to a friend who was thrilled saying the flowers were stunning. I have looked at all bouquet options on the Appleyard website and have to say the variety and quality far exceeds companies I have bought from in the past.”
Helpful Report
Posted 3 months ago
Helen H
Verified Buyer
“👍🏻👍🏻👍🏻👍🏻👍🏻👍🏻👍🏻👍🏻”
Helpful Report
Posted 3 months ago
Tim
Verified Buyer
“Impossible to call or speak to anyone. There is no option for complaints that I can find. There is no option for a general email or 'other enquiry'. I am having money taken from account and I cannot stop it unless I cancel my debit card!”
Helpful Report
Posted 3 months ago
Hi Tim, I’m really sorry you’re having trouble contacting us and that funds are being taken from your account. This isn’t what we want for our customers. Please reach out to our customer services team so we can help you resolve this as quickly as possible. Kind regards, Team Appleyard London
Posted 2 months ago
Penelope O
Verified Buyer
“Can always trust Appleyard to deliver flowers in the best condition. Living in the States it’s wonderful to be able to order birthday flowers for my sister in the UK, and cv know they will be a great success!”
Helpful Report
Posted 3 months ago
Anne H
Verified Buyer
“My friend was so thrilled with her wine and cheese package. TY!”
Helpful Report
Posted 3 months ago
Hinde
Verified Buyer
“Amazing service. Flowers stunning”
Helpful Report
Posted 3 months ago
Miss Kayleigh P
Verified Buyer
“Ordered with a specific date as a gift… arrived a day late in awful condition. I will now be purchasing again. Very disappointed”
Helpful Report
Posted 3 months ago
Hi there, I’m really sorry to hear that your order arrived late and in awful condition, especially since it was intended as a gift. This isn’t the standard we aim for, and we’ll look into what went wrong urgently. Please contact our customer services team at customerservices@appleyardlondon.com with your order number, delivery date, and any details you can share (photos if possible). We’ll arrange a suitable remedy (replacement or full refund) and review what went wrong to prevent it from happening again. Kind regards, Team Appleyard London Warm regards, Team Appleyard London
Posted 3 months ago
Miss Kayleigh P
Verified Buyer
“Ordered with a specific date as a gift… arrived a day late in awful condition. I will now be purchasing again. Very disappointed”
Helpful Report
Posted 3 months ago
Hi there, I’m really sorry to hear that your order arrived late and in poor condition, especially since it was intended as a gift. This isn’t the standard we aim for, and we’ll look into what went wrong urgently. Please contact our customer services team at customerservices@appleyardlondon.com with your order number, delivery date, and any details you can share (photos if possible). We’ll arrange a suitable remedy (replacement or full refund) and review what went wrong to prevent it from happening again. Kind regards, Team Appleyard London Kind regards, Team Appleyard London
Posted 3 months ago
Jessica
Unverified Reviewer
“i loved my flowers for my birthday they arrived fresh and beautiful made me so happy”
Helpful Report
Posted 3 months ago
Anonymous
Unverified Reviewer
“Said next day delivery and couldn’t come on time for my girlfriends birthday still waiting for them to arrive now”
Helpful Report
Posted 3 months ago
Hi there, I’m really sorry to hear about the delivery issue and that it hasn’t arrived in time for your girlfriend’s birthday. This isn’t the standard we aim for, and we’ll look into what happened urgently. Please contact our customer services team at customerservices@appleyardlondon.com with your order number, delivery date, and any details you can share (photos if possible). We’ll arrange a suitable remedy (replacement or full refund) and review what went wrong to prevent it from happening again. Kind regards, Team Appleyard London Kind regards, Team Appleyard London
Posted 3 months ago
Anonymous
Unverified Reviewer
“Was not next day delivery, no number to contact and no communication. Do not order.”
Helpful Report
Posted 3 months ago
Hi there, I’m really sorry to hear about the issues with your order and the lack of communication. This isn’t the standard we aim for, and we’ll investigate urgently. Please contact our customer services team at customerservices@appleyardlondon.com with your order number, delivery date, and any details you can share (photos if possible). We’ll arrange a suitable remedy (replacement or full refund) and review what went wrong to prevent it from happening again. Kind regards, Team Appleyard London Kind regards, Team Appleyard London
Posted 3 months ago
Geoff
Verified Reviewer
“Disgusted with this company. Ordered flowers for delivery today. They emailed to let me know they've been dispatched but the delivery company, Yodel, hadn't received them. No response to several emails. They were for a birthday, not the day after ot even a future date. Please don't rely on this company. They'll let you down.”
Helpful Report
Posted 3 months ago
Hi Geoff, I’m really sorry to hear about the trouble with your order and the lack of response. This isn’t the standard we aim for, and we’ll look into what happened urgently. Please contact our customer services team at customerservices@appleyardlondon.com with your order number, delivery date, and any details you can share (photos if possible). We’ll arrange a suitable remedy (replacement or full refund) and review what went wrong to prevent it from happening again. Kind regards, Team Appleyard London
Posted 3 months ago
Appleyard London is rated 4.6 based on 12,635 reviews
Our Company
Business Solutions Impressum Terms & Conditions User Privacy Policy Business User Privacy Policy Data Protection Data Request