Appleyard London Reviews

Name: Appleyard London
Address: Ecomnova Limited, Floor 3, 6-8 Bonhill Street, London
Rating: 4.58

4.6 Rating 11,745 Reviews

91 %

of reviewers recommend Appleyard London

4.6

Based on 11,745 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

About Appleyard London:

As a boutique online florist, Appleyard delivers beautiful, fresh luxury flowers 7 days a week throughout the UK.

At Appleyard London, choose from a wide range of stunning, seasonal bouquets. We use only the freshest flowers, hand conditioned to ensure they last longer in your home. Every luxury flower bouquet design is a unique creation and arranged with a hand picked, fresh assortment of flowers to embody the message you wish to convey to the recipient.

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Email:

customerservices@appleyardlondon.com

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Appleyard London 5 star review on 1st June 2025

394

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Lovely flowers and avios points”

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Posted 3 months ago

“Flowers arrived on time in good condition”

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Posted 3 months ago

“Quality flowers and excellent customer swrvice.”

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Posted 3 months ago

“Great service”

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Posted 3 months ago

“Flowers not delivered No response from customer service despite several emails. Terrible experience. 0/10.”

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Posted 3 months ago

We're sorry to hear about your experience. This is not the standard we strive for, and we sincerely appreciate your feedback. A member of our team will be reaching out to you directly to discuss this further and ensure we make things right.

Posted 3 months ago

“My experience was very good”

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Posted 3 months ago

“Lovely flowers delivered to my sister in time for her birthday.”

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Posted 3 months ago

“Beautiful fresh flowers were delivered on the specified date. Much appreciated”

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Posted 3 months ago

“I had an issue and they dealt with it speedily and professionally so will 100% feel confident to use them again. Thank you. PS also took out the annual subscription as that is really worthwhile”

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Posted 3 months ago

“Very professional”

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Posted 3 months ago

“I sent flowers to a friend so did not see them.”

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Posted 3 months ago

“Ordered a £118 bouquet of flowers. What arrived was nothing better than what you would expect from a petrol station. I have had no reply from Appleyard. I was so embarrassed when I turned up to the persons house who I sent the flowers too. The bouquet looks nothing like the flowers I ordered and paid for. Buyers of flowers be warned !”

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Posted 3 months ago

Hi Gavin, Thank you for bringing your experience to our attention. I’m truly sorry to hear that the bouquet you received did not meet your expectations and that you felt embarrassed during your visit. We aim to deliver beautiful arrangements that reflect our high standards, and it’s disappointing to know we fell short this time. I understand how important it is to feel confident in your purchase, and I regret that we haven’t been able to respond to your concerns promptly. Your feedback is invaluable, and we will be looking into this matter to ensure improvement in our service. If you would like to discuss this further, please reach out directly. We truly value your input and hope to have the opportunity to make this right. Thank you for your understanding. Best regards, Appleyard London Customer Support Team

Posted 3 months ago

“A recurring flower order for a friend's birthday did not show up this past Friday. I contacted the delivery service Yodel and Appleyard London asking for an update. Two days have passed and I have not had response from either company. This was after a poor deliver service for the recurring flower order the month before where they delivered the flowers after 22:00 and left them on the front walkway where someone could have come along and taken the delivery. The only way to contact the company is via email or chat and chat is not available on the weekends. Please proceed cautiously when order from this company.”

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Posted 3 months ago

Hi there, Thank you for sharing your concerns with us, and I'm truly sorry to hear about the issues you've encountered with your recent order. It’s disheartening to learn that your flowers did not arrive as expected and that you faced challenges in reaching out to us for assistance. We appreciate your feedback regarding the delivery service, and we understand how crucial it is to have reliable communication and timely deliveries. Your experience is important to us, and we will take your comments into consideration as we continuously work to improve our services. If you’d like to discuss this further or if there’s anything we can do to assist you, please don’t hesitate to reach out directly. We value your input and hope to have the opportunity to make things right. Thank you for your understanding. Best regards, Appleyard London Customer Support Team

Posted 3 months ago

“Was worried about flowers being delivered in a box, but they arrived fresh and healthy, not wilted at all.”

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Posted 3 months ago

“Bouquet received as ordered.”

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Posted 3 months ago

“Beautiful flowers delivered on the day requested! Many thanks, I will definitely be using your service again!”

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Posted 3 months ago

“Always good flowers delivered on time”

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Posted 3 months ago

“100 roses were as I'd hoped for as a lot of flowers in the past I've ordered online were half dead when my wife received them.”

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Posted 3 months ago

“I purchased some really nice flowers and a card. They were delivered quickly and were great value for money. Overall I was really pleased with everything. However, I think the cards could be improved. There is such a little amount of characters for plenty of card space and also emojis don’t get printed which I didn’t know about. Hopefully you can take some of this into consideration but thank you for the great service.”

Appleyard London 5 star review on 27th February 2025

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Posted 3 months ago

“Lovely smelling flowers”

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Posted 3 months ago

Appleyard London is rated 4.6 based on 11,745 reviews