Appleyard London Reviews

Name: Appleyard London
Address: Ecomnova Limited, Floor 3, 6-8 Bonhill Street, London
Rating: 4.58

4.6 Rating 11,821 Reviews

91 %

of reviewers recommend Appleyard London

4.6

Based on 11,821 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

About Appleyard London:

As a boutique online florist, Appleyard delivers beautiful, fresh luxury flowers 7 days a week throughout the UK.

At Appleyard London, choose from a wide range of stunning, seasonal bouquets. We use only the freshest flowers, hand conditioned to ensure they last longer in your home. Every luxury flower bouquet design is a unique creation and arranged with a hand picked, fresh assortment of flowers to embody the message you wish to convey to the recipient.

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Email:

customerservices@appleyardlondon.com

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Appleyard London 5 star review on 29th June 2025

396

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Due to flowers were delayed ( which is okay, I understand that), they didn’t arrive at all until The flowers were brought to me 4 days later by a private individual from another town, who happened to find them. After all, customer service noted me that they will not accept any further orders from me or anyone who is related to this address! I don’t understand why? Because I asked for invitation, refund or new flowers for my wife! Birthday was ruined. I have all proof and evidence that flowers were dropped of by kind individual from other town. I just don’t understand why now I have been blocked by your team?”

Helpful Report

Posted 2 days ago

Hi Alex, Thank you for sharing your experience with us. I’m truly sorry to hear about the delay and the confusion surrounding your order. I understand how disheartening it must have been to face such challenges, especially on a special occasion like your wife's birthday. Regarding the communication from our customer service team, I sincerely apologize for any misunderstandings that may have caused frustration. Your feedback is crucial, and we want to help resolve your concerns appropriately. Please reach out to us directly at customerservices@appleyardlondon.com so we can discuss this further and work towards a satisfactory resolution. Thank you for your understanding. Warm regards, Team Appleyard London

Posted 19 hours ago

“Birthday flowers for a special mum - completely ruined. Flowers turned up wilting, how do you expect anyone to bring them back to life once at this stage?! I have tried to contact these people, but there is no contact number - absolutely rubbish!! What do you intend to do about this @AppleyardLondon ?? Spend your money elsewhere if you want decent flowers sent to your loved ones.”

Helpful Report

Posted 1 month ago

“Ruined the day, ordered flowers in advance to be delivered on my partner birthday, it kept saying it’ll be delivered today, and now it says it’s coming tomorrow; what’s the point my first time buying from here and I’ve had a bad experience. Order number 600535196”

Helpful Report

Posted 1 month ago

“I Received some flowers from my son in Milan and was very disappointed at the quality of the flowers as very withered very quickly and I was very disappointed .”

Helpful Report

Posted 2 months ago

Hi Brigid, Thank you for your feedback, and I’m truly sorry to learn that the flowers you received did not meet your expectations. Withered blooms are not the standard we strive for, and I understand how disappointing that must have been for you. We appreciate your comments as they help us improve our service. Please reach out to us at customerservices@appleyardlondon.com so we can discuss this further and ensure your concerns are addressed. Thank you for your understanding, and we hope to make it right. Warm regards, Team Appleyard London

Posted 2 months ago

“Awful - flowers for my daughter still not delivered more than 48 hours after delivery due. And nobody bothers to care about what’s happening or respond. Have now requested full refund. Do not use these amateurs”

Helpful Report

Posted 2 months ago

Hi Hilary, Thank you for bringing your experience to our attention. I’m sincerely sorry to hear about the delay and the lack of communication surrounding your order. This is not the level of service we strive to provide, and we understand how frustrating this must be for you. Your feedback is crucial for us to improve, and I assure you that we are taking it seriously. Please reach out to us at customerservices@appleyardlondon.com, and we will do our best to address your concerns promptly. We appreciate your patience and understanding during this time. Warm regards, Team Appleyard London

Posted 2 months ago

“I received a bouquet from my work colleagues last Friday evening and by Saturday the roses had all flopped and thr leaves were all dry! Very disappointed we complained and still no replacement as they said they would! Bad service for the money spent”

Helpful Report

Posted 2 months ago

Hi Cheriee, Thank you for sharing your experience with us. I’m genuinely sorry to hear that your bouquet did not meet your expectations and that you've had trouble with our service. We aim to provide beautiful arrangements and it’s disappointing to know we fell short this time. Your feedback is important, and we are committed to addressing your concerns. Please reach out to us at customerservices@appleyardlondon.com so we can discuss this further and make things right for you. Warm regards, Team Appleyard London

Posted 2 months ago

“The order was not delivered as per the booking. It was arranged for the following day. I received an apology email and an upgrade in the flower number, but delivering the bouquet one day later and in a slot of 19:00-21:00 is very disappointing. If I knew this would happen, I would not order from this company, even if it was for free!”

Helpful Report

Posted 2 months ago

Hi there, Thank you for taking the time to share your experience, and I’m truly sorry to hear that your order did not go as planned. We understand how disappointing it can be to have delays, especially when you’re looking forward to a timely delivery. Your feedback about the timing and communication is invaluable to us, and we’ll use it to improve our processes moving forward. If there’s anything further you’d like to discuss or if we can assist you in any way, please don’t hesitate to reach out to us at customerservices@appleyardlondon.com. We appreciate your understanding and hope to have the chance to regain your trust in the future. Best regards, Appleyard London Customer Support Team

Posted 2 months ago

“A beautiful bouquet arrived as a lovely surprise from my niece. Although I followed instructions, the lollies never opened but just rotted. The pink roses only started to open. After about 5 days I sadly had to throw all the flowers away.”

Helpful Report

Posted 3 months ago

“Chased Appleyard and Yodel for details of my delivery to my mother which we can prove never arrived. Yodel website was still showing 3 deliveries before ours at 10pm last night l, this is despite it showing 5 more deliveries before ours 5 whole hours earlier. I followed up with yodel which showed another doorway lord knows where with a box?? We checked all surrounding streets this morning between 8 and 8:30am and no flowers or similar doorway in the entire neighbourhood. I contacted Appleyard customer service 3 times since last afternoon and no reply or follow up whatsoever. The have used Appleyard for every flower delivery for past 3 years and now I will have to review the situation as when there is a problem there is zero follow up your side l. As I stated in my emails to customer service . We have a ring doorbell and no courier van came past during these hours.”

Helpful Report

Posted 3 months ago

Hi Patrick, We’re sorry to hear about your experience and appreciate you bringing this to our attention. Our team will be reaching out to you shortly to discuss a resolution. We value your support and look forward to making this right for you.

Posted 3 months ago

“Three weeks ago I sent a bunch of flowers, lilies, roses, eucalyptus etc. I paid £45.00. They got delivered on the correct day albeit at 2110 hrs and had I not rung my daughter they would have sat outside all night. The roses were brown and only one came out, the lilies were just a branch of a main stem the eucalyptus was not what was shown and the rest was just filled out with green foliage. It is the worst bunch I have ever sent to anyone. What’s more I have been in touch with Appleyard but to date none has come back to me despite trying “live chat” emails etc. I am appalled with this company and would never recommend them to anyone. I hope this review goes live and the only way I shall rescind it is I receive a complete refund. Sally Myles”

Helpful Report

Posted 3 months ago

“For Easter I was sent Decorum yellow in full bloom. But in one week despite following the instructions it was “over “. Very disappointing.”

Helpful Report

Posted 3 months ago

Hi Marion, Thank you for taking the time to share your feedback, and I'm truly sorry to hear about your experience with the Decorum yellow. It's disappointing to know that it didn’t flourish as you had hoped, especially during such a special time. We aim to deliver the highest quality, and it's clear we didn’t meet your expectations in this case. Your concerns are important to us, and we will address them internally to ensure we improve moving forward. If you’d like to discuss this further or need assistance, please feel free to reach out to us at customerservices@appleyardlondon.com. We value your input and hope to have the opportunity to make things right. Best regards, Appleyard London Customer Support Team

Posted 3 months ago

“The worst experience ever. Do not use them. They did not deliver 2 out of 3 bouquets which were for members of the same family causing me huge upset & embarrassment. They still have over £100 of my money and no deliveries. It’s now almost a week. Do not use them.”

Helpful Report

Posted 3 months ago

“I ordered black rose for my niece for mothers day from her children she always wanted black roses so I ordered her some never been so disappointed all the pellets had come off them ruined her day was offered 10 pounds off my next order or send my nice a replacement bouquet still waiting false promises so I have emailed them and told them not to bother I won't order for them again”

Helpful Report

Posted 4 months ago

Hi Terrie, Thank you for sharing your feedback, and I’m truly sorry to hear about your experience with the black roses. It’s disheartening to know that the flowers did not arrive in the expected condition, especially for such a meaningful occasion. We strive to provide the best quality and service, and it's clear we fell short in this instance. Your disappointment is important to us, and we will address your concerns with our team to ensure improvements are made moving forward. If you’d like to discuss your experience further, please feel free to reach out to us at customerservices@appleyardlondon.com. We appreciate your input and hope to have the chance to win back your trust. Best regards, Appleyard London Customer Support Team

Posted 4 months ago

“100 daffodils delivered for my birthday, none opened and then dried up and died. My friend who sent them complained and a second delivery arrived. They were already dead. Absolute disgrace”

Helpful Report

Posted 4 months ago

Hi, Thank you for your feedback, and I'm truly sorry to hear about your experience with the daffodils. It’s disappointing to know that the flowers did not bloom as expected, especially for a special occasion like your birthday. We strive to provide the best quality and service, and it’s clear we fell short in this instance. Your concerns are important to us, and we will address them with our team to ensure improvements are made moving forward. If you would like to discuss this matter further or receive assistance, please reach out to us at customerservices@appleyardlondon.com. We appreciate your input and hope to have the chance to restore your confidence in our service. Best regards, Appleyard London Customer Support Team

Posted 4 months ago

“The worst bunch of flowers I have ever purchased. I would never recommend Appleyard nor purchase again from this company. They advertise as luxury and show beautiful displays on instagram and via influencers. The bunch I received on Mother’s Day was embarrassing. The flowers were not in bloom, some were already wilted and dead. The bunch died completed within a week.”

Helpful Report

Posted 4 months ago

Hi, Thank you for your feedback, and I'm truly sorry to hear about your experience with the flowers you received. It’s disappointing to know that they did not meet your expectations, especially on such an important occasion as Mother's Day. We take pride in the quality of our products, and it's clear we let you down this time. Your concerns regarding the condition of the flowers and overall experience are important to us, and we will ensure that they are addressed. If you’d like to discuss your experience further, please reach out to us at customerservices@appleyardlondon.com. We appreciate your input and hope to restore your faith in our service. Best regards, Appleyard London Customer Support Team

Posted 4 months ago

“My flowers were a Mother's Day gift and were disappointing. All the roses were browning on the outside, and one chrysanthemum stem was broken. I expect they weren't cheap and definitely not worth the money!”

Helpful Report

Posted 4 months ago

“Arrived dead the day after mother’s day despite me paying £19.99 for guaranteed delivery. Spoke to customer service about a refund and was told I’d hear back within 48 hours - that was 3 days ago.”

Helpful Report

Posted 4 months ago

Hi, Thank you for taking the time to share your feedback, and I'm truly sorry to hear about your experience with your order. It's disappointing to learn that the flowers arrived in such a condition, especially after paying for guaranteed delivery. We value our customers' satisfaction and understand how frustrating it must be not to receive a timely response regarding your refund. Your concerns are important to us, and we will make sure to address them promptly. Please reach out to us directly at customerservices@appleyardlondon.com if you’d like to discuss this further. We genuinely hope to have the opportunity to regain your trust in the future. Best regards, Appleyard London Customer Support Team

Posted 4 months ago

“I bought flowers as a Mothers Day gift. Two days later the flowers were withered and wilting. To top it off, the delivery driver just dumped them round the side of the house and didn't bother knocking. Luckily, I was at the property as my mum is disabled and she wouldn't have been able to go out and get them. I also gave the driver a telling off. Utter garbage and I'll be going elsewhere in future.”

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Posted 4 months ago

“Your online check out is not working. Happy to go somewhere else to get my flowers.”

Helpful Report

Posted 4 months ago

“I received a very large bunch of daffodils on Sat 22nd March at 1.30 pm ; they were a Mother’s Day gift from my family. I trimmed the ends of the stems and placed them in water straight away. By Monday they had failed to open, I have taken two photos of them since as they have wilted and failed to open . I’m very disappointed and upset. My son will use the photos as evidence to claim refund .”

Helpful Report

Posted 4 months ago

Appleyard London is rated 4.6 based on 11,821 reviews