Appleyard London Reviews

Name: Appleyard London
Address: Ecomnova Limited, Floor 3, 6-8 Bonhill Street, Ecomnova Limited, Floor 3, 6-8 Bonhill Street, London
Rating: 4.57

4.6 Rating 12,595 Reviews

90 %

of reviewers recommend Appleyard London

4.6

Based on 12,595 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	Greater than 83%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.5 out of 5
Returns & Refunds
Refunds Process	Difficult

About Appleyard London:

As a boutique online florist, Appleyard delivers beautiful, fresh luxury flowers 7 days a week throughout the UK.

At Appleyard London, choose from a wide range of stunning, seasonal bouquets. We use only the freshest flowers, hand conditioned to ensure they last longer in your home. Every luxury flower bouquet design is a unique creation and arranged with a hand picked, fresh assortment of flowers to embody the message you wish to convey to the recipient.

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Email:

customerservices@appleyardlondon.com

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Appleyard London 5 star review on 15th August 2026

407

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Appleyard London badly did let me down today. Yesterday I ordered 50 red roses with delivery to celebrate the anniversary of my wedding, paid via Paypal and noticed confirmation from Amex that my card was debited. However, today I realised that I received no order confirmation from Appleyard, no communications at all! No error messages were presented on the Appleyard website when I paid. I checked my Amex transactions and noticed that payment by Appleyard was followed by the credit by Paypal, so I received full refund but no communications at all. Today I had to buy 60 roses (4x15) at Sainsbury’s and saved more than £20. Lesson learnt, will never use fresh flowers delivery.”

Helpful Report

Posted 2 days ago

Hello Alex, We’re really sorry to hear about the lack of order confirmation and the confusion with your payment. That shouldn’t happen, and we understand how frustrating this was. We’ll review what occurred and how it was handled. A member of our team will be in touch to assist further. Kind regards, Team Appleyard London

Posted 23 hours ago

“Dahlia Elegance? Dahlia Disappointment! This order utilised store credit from a previous order that botched the delivery date. Delivered with really poor quality Dahlias, much smaller than advertised in the photos. Other foliage in really poor condition, Roses have pointed south. Thrown out by day 5. Appleyard in my experience you are consistently poor - I do not want a happiness guarantee of future credit when you consistently fail to get the basics of flower quality or delivery date wrong. Please refund.”

Helpful Report

Posted 1 week ago

Hello, We’re really sorry to hear your Dahlia Elegance didn’t meet your expectations and that the quality and timing were not as expected. We’ll review what happened and how this was handled. A member of our team will be in touch to assist further. Kind regards, Appleyard London Review Team

Posted 1 week ago

“Terrible did not deliver my flowers at all Chatbot isnt helpful keep directing you to useless links that offer no resolution Tried to get a refund but countless links that send you round in circles. TERRIBLE SERVICE”

Helpful Report

Posted 1 week ago

Hello, We’re very sorry to hear your flowers were not delivered and that you found the chatbot unhelpful. We understand how frustrating that is. We will reach out to you shortly so that we can look into this and assist further. Kind regards, Appleyard London

Posted 1 week ago

“Sadly my experience was not a positive one. I ordered a bouquet of flowers to be delivered to my Mum for her 80th birthday. I ordered from Appleyard a week in advance and my order was confirmed. On the day of delivery no flowers turned up. I tried to call, but there is no phone number to speak to anyone so I went on to “live chat”. The representative told me that the flowers would still be delivered that day. The flowers did not turn up. I contacted the same representative the next day and was told that they could arrange for another bouquet to be delivered. I wasn’t happy with this as I had no confidence that a second order would turn up. I just felt that the representative didn’t really care (it was a special occasion - an 80th birthday) but it just felt “transactional”. Very, very disappointed.”

Helpful Report

Posted 1 week ago

Hello Ellie, We’re really sorry to hear your mum’s 80th birthday bouquet didn’t arrive as expected and that the experience felt impersonal. We understand how important that occasion was. We’ll look into what happened and how this was handled. A member of our team will be in touch to assist further. Kind regards, Appleyard London

Posted 1 week ago

“I ordered a July Birthday Bouquet for my wife’s birthday. I paid for special delivery as her birthday was on a Sunday. On the Friday ahead of the weekend, I received an email saying the Flowers were dispatched and it was with the courier (Royal Mail). Sunday came, the flowers didn’t arrive. Just an email from Royal Mail saying they will deliver next Monday. Appleyard customer service wasn’t available on the weekend (fair enough) so the flowers (or what was left of the bouquet) arrived at 11am Monday. I am sure the bouquet was beautiful but there wasn’t much of it to appreciate after 3+ days sitting on a warehouse with no water. If your business relies on couriers, the least you can do is to partner with one that actually delivers for you. If weekend deliveries is a problem, then don’t give customers that option and be the best you can from Monday to Friday. They did try to get things right when I complained. Unfortunately, this was the 2nd time this happened to me. Money refunded quickly. Not buying flowers from them again.”

Helpful Report

Posted 2 weeks ago

Hello, We're very sorry to hear about your experience and for letting you down on such an important occasion. Thank you for your feedback regarding our courier service and weekend deliveries. A member of our team will be in touch shortly to assist further. Kind regards, Appleyard Reviews Team

Posted 2 weeks ago

“The flowers was damaged and plastic made them sweat would like to speak to them”

Helpful Report

Posted 1 month ago

Hello, Thank you for bringing it to our attention. We are so sorry to hear this. We'll be reaching out to you shortly to discuss this further and make things right. Kind regards, Appleyard Flowers

Posted 1 month ago

“I’m extremely disappointed with the quality of the orchid I received today. When I opened it, the decorative stones were scattered everywhere, making a huge mess. The flowers were dirty, poorly presented, and already looked wilted, as if the plant had been sitting around for a long time. This is not the quality I expected, especially for something that should arrive looking fresh and beautiful. It felt like no care was taken before it was sent out. I definitely would not recommend buying from here, and I won’t be ordering again.”

Helpful Report

Posted 1 month ago

Hello, We are so sorry to hear this. Thank you for bringing it to our attention. We'll be reaching out to you shortly to discuss this further and make things right. Kind regards, Appleyard Flowers

Posted 1 month ago

Helpful Report

Posted 1 month ago

“Appleyard customer services have been very helpful and sorted my issues out however I am still unhappy with the quality fo the flowers I recieved.”

Helpful Report

Posted 1 month ago

“TERRIBLE WEBSITE! Tried 3 times to order. After confirming with my bank and being redirected back to your site, it just keeps saying "contact customer support"! No telephone number, I have now used a well-known florist to get the job done more easily and quickly. Poor first-time experience.”

Helpful Report

Posted 1 month ago

“Had some peony’s delivered from a friend to say I’m disappointed is an understatement most were fully opened and gone a manky brown colour around the edges. They’re a day old and already ready for the bin. I’ve had better bunches from Tesco for a tenner”

Helpful Report

Posted 1 month ago

Hi Darryl, I’m really sorry to hear your peonies arrived in that condition – that’s not the experience we want for you. Please contact our customer services team with your order details and any delivery information you can share so we can look into this further. Kind regards, Team Appleyard London

Posted 1 month ago

“Last 2 orders have not arrived on time There is no contact number and the contact options online are no use as don’t work on a Saturday (flowers should have arrived Friday) These were ordered for an anniversary not a good look flowers arrive a day late makes it look like I forgot not happy”

Helpful Report

Posted 1 month ago

Hi Colin, I’m really sorry to hear your orders didn’t arrive on time and that our contact options weren’t helpful over the weekend. That’s not the experience we want for an anniversary. Please contact our customer services team with your order numbers and any delivery details you can share so we can look into this further. Kind regards, Team Appleyard London Warm regards, Team Appleyard London

Posted 1 month ago

“I just don’t get it, the flowers are great and arrived in perfect shape. Good quality as well. But I spent a small fortune and the first delivery arrived at 8.45pm at night. Tonight I’m sat here with a delivery time of 10.45pm to 12,45am… Who in the world can’t get there flowers delivered during the day time (morning)?? The delivery company Hive don’t seem to start working until 6.30om. Go to a company who appreciate your business (I spent approx £400) Apple Yard should prioritise your delivery.”

Helpful Report

Posted 1 month ago

Hi Zak, I’m really sorry to hear about the late deliveries and the delivery window issues with Hive. This isn’t what we want for our customers. Please contact our customer services team with your order number and any delivery details you can share so we can look into this further. Kind regards, Team Appleyard London Warm regards, Team Appleyard London

Posted 1 month ago

“Impossible to call or speak to anyone. There is no option for complaints that I can find. There is no option for a general email or 'other enquiry'. I am having money taken from account and I cannot stop it unless I cancel my debit card!”

Helpful Report

Posted 2 months ago

Hi Tim, I’m really sorry you’re having trouble contacting us and that funds are being taken from your account. This isn’t what we want for our customers. Please reach out to our customer services team so we can help you resolve this as quickly as possible. Kind regards, Team Appleyard London

Posted 2 months ago

“Ordered with a specific date as a gift… arrived a day late in awful condition. I will now be purchasing again. Very disappointed”

Helpful Report

Posted 2 months ago

Hi there, I’m really sorry to hear that your order arrived late and in awful condition, especially since it was intended as a gift. This isn’t the standard we aim for, and we’ll look into what went wrong urgently. Please contact our customer services team at customerservices@appleyardlondon.com with your order number, delivery date, and any details you can share (photos if possible). We’ll arrange a suitable remedy (replacement or full refund) and review what went wrong to prevent it from happening again. Kind regards, Team Appleyard London Warm regards, Team Appleyard London

Posted 2 months ago

“Ordered with a specific date as a gift… arrived a day late in awful condition. I will now be purchasing again. Very disappointed”

Helpful Report

Posted 2 months ago

Hi there, I’m really sorry to hear that your order arrived late and in poor condition, especially since it was intended as a gift. This isn’t the standard we aim for, and we’ll look into what went wrong urgently. Please contact our customer services team at customerservices@appleyardlondon.com with your order number, delivery date, and any details you can share (photos if possible). We’ll arrange a suitable remedy (replacement or full refund) and review what went wrong to prevent it from happening again. Kind regards, Team Appleyard London Kind regards, Team Appleyard London

Posted 2 months ago

“Said next day delivery and couldn’t come on time for my girlfriends birthday still waiting for them to arrive now”

Helpful Report

Posted 2 months ago

Hi there, I’m really sorry to hear about the delivery issue and that it hasn’t arrived in time for your girlfriend’s birthday. This isn’t the standard we aim for, and we’ll look into what happened urgently. Please contact our customer services team at customerservices@appleyardlondon.com with your order number, delivery date, and any details you can share (photos if possible). We’ll arrange a suitable remedy (replacement or full refund) and review what went wrong to prevent it from happening again. Kind regards, Team Appleyard London Kind regards, Team Appleyard London

Posted 2 months ago

“Was not next day delivery, no number to contact and no communication. Do not order.”

Helpful Report

Posted 2 months ago

Hi there, I’m really sorry to hear about the issues with your order and the lack of communication. This isn’t the standard we aim for, and we’ll investigate urgently. Please contact our customer services team at customerservices@appleyardlondon.com with your order number, delivery date, and any details you can share (photos if possible). We’ll arrange a suitable remedy (replacement or full refund) and review what went wrong to prevent it from happening again. Kind regards, Team Appleyard London Kind regards, Team Appleyard London

Posted 2 months ago

“Disgusted with this company. Ordered flowers for delivery today. They emailed to let me know they've been dispatched but the delivery company, Yodel, hadn't received them. No response to several emails. They were for a birthday, not the day after ot even a future date. Please don't rely on this company. They'll let you down.”

Helpful Report

Posted 2 months ago

Hi Geoff, I’m really sorry to hear about the trouble with your order and the lack of response. This isn’t the standard we aim for, and we’ll look into what happened urgently. Please contact our customer services team at customerservices@appleyardlondon.com with your order number, delivery date, and any details you can share (photos if possible). We’ll arrange a suitable remedy (replacement or full refund) and review what went wrong to prevent it from happening again. Kind regards, Team Appleyard London

Posted 2 months ago

“UPDATE: They have asked me to update my review now they have "resolved" my complaint. Complaint NOT resolved, will never use again. A relief to us both, I'm sure. Firstly, the review system is a scam. The only way to leave a review is to click that you are happy and it brings you here. If you click that you are not happy, it takes you to their website. For my third order in a row I have been let down. Instead of a hat box hamper with loads of chocolate items, my friends is getting x4 Lindt mini bars. WHAT?????? THIS IS DISGUSTING!!!! You have ruined her birthday, my gift and you have ripped us off. You should be ashamed. Disgusting company. Also, you can't phone. No phone number available, just a form and they only get back to you if they feel like it so if there is an urgent problem like "cancel that insulting gift because I'll be ashmed" then TOUGH!!!!”

Helpful Report

Posted 2 months ago

Hi there, I’m really sorry to hear about the issues with your order and the frustration you’ve described. This isn’t the standard we aim for, and we’ll look into what happened urgently. Please contact our customer services team at customerservices@appleyardlondon.com with your order number, delivery date, details of what was received, and any photos you can share. We’ll arrange a suitable remedy (replacement or full refund) and review what went wrong to prevent it from happening again. Kind regards, Team Appleyard London Kind regards, Team Appleyard London

Posted 2 months ago

Appleyard London is rated 4.6 based on 12,595 reviews