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Appleyard London Reviews

4.6 Rating 10,865 Reviews

91 %

of reviewers recommend Appleyard London

Company Reviews

Product Reviews

4.6

Based on 10,865 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Appleyard London:

As a boutique online florist, Appleyard delivers beautiful, fresh luxury flowers 7 days a week throughout the UK.

At Appleyard London, choose from a wide range of stunning, seasonal bouquets. We use only the freshest flowers, hand conditioned to ensure they last longer in your home. Every luxury flower bouquet design is a unique creation and arranged with a hand picked, fresh assortment of flowers to embody the message you wish to convey to the recipient.

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Email:

customerservices@appleyardlondon.com

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329

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Lead time and delivery is good but quality of product is consistently AWFUL and customer service is POOR. Will never use again and would not recommend.”

Posted 2 months ago

“I am not happy since my order arrived one day late and your delivery service was not helpful.”

Posted 3 months ago

“Flowers arrived today. Absolute disgrace. You should be ashamed”

Posted 3 months ago

We're sorry to hear about your recent experience with us. We aim to provide the best service and clearly, we missed the mark this time. We'll be reaching out to you shortly to discuss the next steps, including the possibility of sending an upgraded replacement bouquet.

Posted 3 months ago

“Complete failure on so many terms. The flowers are a disaster, the bouquet is out of color pattern, and quality and does not look at all as promised. The customer service is almost nonexistent. Never ever will order from them again and won't recommend them to anyone. Avoid.”

Posted 5 months ago

“I placed an order with Appleyard London to get flowers and champagne delivered on the same day to my friend who was celebrating her graduation. The gift was not delivered and I was not updated of the status of my order. No one got in touch with me to let me know about a delay. I got in touch with customer service on the second day and they could not explain what happened. I requested to get the flowers delivered the same evening even though it was one day later. Once again, my order was not delivered and there was no communication from Appleyard London. I requested a refund as the company does not make any effort to try and resolve the issue and explain the situation. I am extremely disappointed with the service as it is very unreliable.”

Posted 6 months ago

“First bouquet was dead within 48 hours. They replaced it and the replacement lasted all of 5 days. Recently bought a “letterbox” arrangement. Half the flowers were dead and all looked pretty battered on arrival. Won’t use Appleyard again.”

Posted 6 months ago

“I recently was sent the summer punch bouquet from a dear friend on the death of my Dad. Unfortunately the flowers did not look that fresh on delivery, never flourished and the blooms never opened. I have been lucky enough to receive many bouquets in my life and this is the first time l was disappointed. I wasn’t going to take it further but having received an advert in my emails from Appleyard l decided l would write a review.”

Posted 7 months ago

We're sorry to hear about your recent experience with us. We aim to provide the best service and clearly, we missed the mark this time. We'll be reaching out to you shortly to discuss the next steps, including the possibility of sending an upgraded replacement bouquet.

Posted 7 months ago

“AVOID! This company is without doubt THE worst business that I've ever had the misfortune to deal with! Customer service is shocking, happily takes money but provides zero service! Avoid, avoid, avoid!”

Posted 7 months ago

“Tried to order a very expensive bouquet for my sons engagement only to be told this was not available and to go to customer services for help . This is non existent and when asked if I needed help the “yes” option ignored my request - Attempted several times with no response No access to actual human interaction - Apalling customer service in fact no customer service whatsoever -And to think I paid to be a privileged member!! I have been a loyal customer but Never Again will I use Appleyard London .”

Posted 8 months ago

“The flowers were never delivered to the recipient.”

Posted 8 months ago

We're really sorry to hear about your disappointment. We strive to ensure all our customers are satisfied with our service. Please contact us directly so we can resolve this issue - a replacement bouquet is certainly an option we can discuss.

Posted 8 months ago

We're really sorry to hear about your disappointment. We strive to ensure all our customers are satisfied with our service. Please expect a message from our team soon to discuss this further. We hope to have the opportunity to restore your faith in our service.

Posted 8 months ago

“I was sent an orchid as a present yesterday. It had wilted flowers, no new buds, and the soil core was bone dry. It was not rooted and fell out of the pot. I have an identical orchid, four years old, which cost me £6. When you buy an orchid it shoukd be rooted in the growing medium. This is very poor service. The telephone number I eventually found was not recognised. Very unsatisfactory. My daughter is dealing with my complaint.”

Posted 9 months ago

“Worst company I have dealt with, after sales is shocking, no replies to emails, whilst continuing to bombard with promotional emails. ABSOLUTELY AVOID!”

Posted 9 months ago

“Joined on subscription and first flowers were great the next 2 were shocking. First set came battered and in pieces so I got a credit to my account, used the £35 credit on a new bouquet and it came a day late, wasn’t what I ordered, in a box through my letterbox and literally was 5 stems worth about £10 at most. Customer service is only a live chat and they don’t really do much. Very disappointed in this service as it was a Christmas present”

Posted 10 months ago

“The quality of the flowers is impeccable, what disappointed me extremely was the fact that they were delivered very late, I chose to have them delivered on the day of the event and I expected them to be delivered by noon, but to my disappointment they were delivered at 20:30 p.m., when the event it was already finish and my surprise was delivered much too late for anyone to appreciate it!”

Posted 11 months ago

We're so sorry to hear that the bouquet arrived later than expected. A member of our team have been in touch to put things right.

Posted 11 months ago

“I ordered a bouquet for my mum's birthday, but half of the flowers were already old and dying. It arrived yesterday, and these photos were taken on the same day. I'm very disappointed with the order. They aren't cheap flowers and the quality is not enough. enough.”

Posted 11 months ago

We're so sorry to have let you and your mother down. A member of our team have been in touch to put things right.

Posted 11 months ago

“AVOID - Didn't deliver Valentines Day or Mothers Day flowers! Ordered my Valentines Day and Mothers Day flowers in middle of January together as part of an offer on the website. Offer guaranteed delivery on Valentines Day and Mothers Day NEITHER turned up meaning I had to go out to the shops in order to have any flowers on the two most important flower days of the year. Obviously less than ideal Asked Appleyard to acknowledge this and provide compensation and they simply pointed me to their standard T&Cs. I tried to make the point to them that this is an exceptional case where they have failed to deliver on the two biggest days of the year but they were unwilling to acknowledge this or provide any further compensation. I don't normally write reviews but feel they should be held accountable as a flower company who can't deliver on Valentines Day and Mothers Day.”

Posted 1 year ago

“Flowers received really looked nothing like the picture on the website. So disappointed. This is about the 3rd time I’ve been let down by Appleyard. I wouldn’t use them again but I have paid for a privilege account with free delivery for a year so thought I would use that. It’s all very well having a happiness guarantee but I would prefer that the flowers were up to standard not to credit that means I then have to order again….”

Posted 1 year ago

“Avoid this company at all cost. I have ordered a birthday flower for next day delivery in London. I have even paid extra for early delivery. They told me the next day that they don`t have the item available, forcing me to take their offered product considering the timelines. I have told them that I need a delivery until 5 pm, which was confirmed. I have received a mail stating that the the flowers will be delivered between 21 and 22!!! Sorry but, who would like receive birthday flowers at 21/22!!”

Posted 1 year ago

“Avoid - Didn't deliver Valentines Day or Mothers Day flowers! Ordered my Valentines Day and Mothers Day flowers in middle of January together as part of an offer on the website. Offer guaranteed delivery on Valentines Day and Mothers Day NEITHER turned up meaning I had to go out to the shops in order to have any flowers on the two most important flower days of the year. Obviously less than ideal Asked Appleyard to acknowledge this and provide compensation and they simply pointed me to their standard T&Cs. I tried to make the point to them that this is an exceptional case where they have failed to deliver on the two biggest days of the year but they were unwilling to acknowledge this or provide any further compensation. I don't normally write reviews but feel they should be held accountable as a flower company who can't deliver on Valentines Day and Mothers Day.”

Posted 1 year ago

“First time using Appleyard having used lots of other online next day florists before. Online imagery misrepresented the size and quality of the stems. Did not receive fresh flowers but rather ones already browning from age or storage, frankly supermarkets offer better. This was a particularly special occasion and didn’t feel I could gift these. Would not purchase again from Appleyard as Gabbie who replied from their customer services rather than making it right essentially said give it a few days and sorry we don’t do returns. In a few days they’ll be even more wilted! If they refuse a refund I’ll definitely contact my card issuer.”

Posted 1 year ago

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Appleyard London is rated 4.6 based on 10,865 reviews