Appleyard London Reviews

Name: Appleyard London
Address: Ecomnova Limited, Floor 3, 6-8 Bonhill Street, Ecomnova Limited, Floor 3, 6-8 Bonhill Street, London
Rating: 4.58

4.6 Rating 12,231 Reviews

91 %

of reviewers recommend Appleyard London

4.6

Based on 12,231 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Difficult

About Appleyard London:

As a boutique online florist, Appleyard delivers beautiful, fresh luxury flowers 7 days a week throughout the UK.

At Appleyard London, choose from a wide range of stunning, seasonal bouquets. We use only the freshest flowers, hand conditioned to ensure they last longer in your home. Every luxury flower bouquet design is a unique creation and arranged with a hand picked, fresh assortment of flowers to embody the message you wish to convey to the recipient.

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Email:

customerservices@appleyardlondon.com

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Appleyard London 5 star review on 24th February 2026

406

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Our son took out a year's subscription for flowers to be delivered monthly to my wife. While most of the deliveries had been acceptable the latest (and last, 12/12) delivery was extremely poor and contained flowers that were withered or mouldy. We have received substandard deliveries before but have not complained because we did not wish our son to be informed that his generous gesture had been a disappointment. However, this latest and last delivery was so poor that we have decided to complain.”

Helpful Report

Posted 17 hours ago

“The flowers arrived jaded and didn’t last 48hrs. Very poor particularly for the prices charged. I sent them to my wife so at least I was able to see them, I wouldn’t have known if I’d sent elsewhere as a gift as a recipient unlikely to say they’re rubbish! Won’t use again.”

Helpful Report

Posted 1 day ago

Hi there, I’m really sorry your flowers arrived jaded and didn’t last 48hrs. This isn’t the experience we aim for. Please contact our customer services team at customerservices@appleyardlondon.com with your order number and any photos if possible. We’ll investigate urgently and arrange a fair resolution. Kind regards, Team Appleyard London

Posted 13 hours ago

“I have tried four times to update my email address and password. I kept getting ‘invalid.’ You need to be more user friendly.”

Helpful Report

Posted 2 days ago

Hi there, I’m really sorry you’re having trouble updating your email address and password. This isn’t the experience we aim for. Please contact our customer services team at customerservices@appleyardlondon.com with your account details and the steps you’ve tried. We’ll investigate urgently and work to resolve this as quickly as possible. Kind regards, Team Appleyard London

Posted 17 hours ago

“On Valentine’s Day, I received two bouquets from Apple yard London. 1 from my partner and 1 from my son. And what a disgrace they both arrived in, first bouquet but nothing like the pictures absolutely awful. What a disappointment for Valentines. Second bouquet was delivered close to 8 o’clock at night must’ve been the last on the truck because it was pretty bashed up when I opened it and both those bouquets look like they had a day or so lift in them. I did request a refund on both of them, but what a disappointing experience! What an awful of money on the ugliest flowers I’ve seen Photo below was pretty in pink more pretty shit and and clearly leftover Christmas accessories was used during the bouquet”

Helpful Report

Posted 1 week ago

Hi there, I’m really sorry to hear about the two Valentine’s bouquets arriving in such poor condition and the frustration you’ve faced trying to resolve it. This isn’t the experience we aim for. Please contact our customer services team at customerservices@appleyardlondon.com with your order numbers, delivery details, and any photos you can share. We’ll review what happened and arrange a fair resolution as quickly as possible. Kind regards, Team Appleyard London Liebe Grüße, Team Appleyard London

Posted 1 week ago

“Just terrible – AVOID!!! Ordered flowers for Valentine’s Day, and they were never delivered. Yodel claimed they were left in a “safe place,” which is simply not true, nothing was received. I had get a replacement from another florist. Customer service later emailed asking whether I wanted a store credit or a refund. I clearly requested a refund and then heard nothing back. At this point I’ve had to start a claim with my bank. This level of service is completely unacceptable. Plenty of better florists out there! I will never use Appleyard Flowers again. Be warned.”

Helpful Report

Posted 1 week ago

“Ordered Valentine’s Day flowers and was genuinely shocked by what arrived. The bouquet looked nothing like the photos on the website — the quality and quantity were far below what was advertised, more like discounted petrol station flowers than a premium arrangement. To make matters worse, the flowers started wilting in under 48 hours, which is completely unacceptable given the price. I am requesting a full refund. Store credit (aka ‘happiness guarantee’) is not an acceptable resolution.”

Helpful Report

Posted 1 week ago

“My fiancée bought me flowers from this company as it was recommended by Santander. This is a SCAM. He was so disappointed to give them to me after seeing the photos on the website of the velvet bouquet vs what arrived. They are not even remotely similar. The photo on the website is a clearly an AI photo. Never use this company.”

Helpful Report

Posted 1 week ago

“This company was recommended by my bank Santander. The delivery was not made and it was difficult to follow up either by chat or phone. Their systems don't seem to work at weekends and I had to wait till Monday. Finally I got through on Whatsapp and was told I could either have a replacement at the next delivery with £10 or a full refund. I opted for full refund. I believe the fault was the that of their couriers they used and the tracking system did not work either. I am dissappointed I did not get to see the quality of the flowers. I was disappointed that the order was lost in transit. I hope they will review their delivery status.”

Helpful Report

Posted 1 week ago

Hi Mary, I’m really sorry to hear about the missed delivery and the trouble you’ve had with tracking and follow-up. This isn’t the experience we want for our customers. Please contact our customer services team at customerservices@appleyardlondon.com with your order number and any details or photos you can share. We’ll review what happened and arrange a suitable resolution as quickly as possible. Thank you for letting us know. We appreciate the chance to sort this out. Kind regards, Team Appleyard London

Posted 1 week ago

“ordered flowers from Appleyard, despite having a disappointing experience last year when they failed to include a card with a message for my partner. I ordered the flowers for Valentine’s Day a day in advance. When they arrived, it was raining, and the delivery driver they used was extremely unreliable; he left them in an unknown location, and I had to search for them myself. I have attached a picture. Furthermore, the condition of the flowers was horrendous. I contacted them via email to express my dissatisfaction, as this was far below what I expected. Since then, they have ignored my emails, only offering a £10 credit, despite the fact that the flowers were ruined, left outside in the rain, even though I had arranged delivery to my barbershop, which was open until 7 or 8 p.m. I am extremely disappointed and will not be using Appleyard again.”

Helpful Report

Posted 2 weeks ago

Hi there, I’m really sorry to hear about your disappointing experience with the delivery, the condition of the flowers, and the lack of response to your messages. This isn’t the level of service we aim for. Please contact our customer services team at customerservices@appleyardlondon.com with your order number, delivery details, and any photos you can share. We’ll review what happened and arrange a fair resolution as quickly as possible. Thank you for letting us know. We appreciate the chance to sort this out. Kind regards, Team Appleyard London

Posted 1 week ago

“First of the delivery company they use is awful I ordered them to my work (barbershop) on the high street and that was clearly opened we was open till 7/8pm for some reason the driver decided to leave the box outside behind the shops on the high street even tho it was raining, after finding them the quality how the flowers was terrible I brought it up to the company via email and all they did was offer £10 credit to my account and have ignored me since, even had a issue last valentines when they forgot to put the card on for my partner but thought I’d give them another chance will not be using again”

Helpful Report

Posted 2 weeks ago

Hi there, I’m really sorry to hear about the damaged delivery, poor condition of the flowers, and the lack of response to your emails. This isn’t the experience we aim for. Please contact our customer services team at customerservices@appleyardlondon.com with your order number, delivery details, and any photos you can share. We’ll review what happened and arrange a fair resolution as quickly as possible. Thank you for letting us know. We appreciate the chance to sort this out. Kind regards, Team Appleyard London

Posted 1 week ago

“I had the worst experience ever in my life. I ordered flowers for valentine's day but they even not delivered my order. I would not recommend this company to anyone. Worst ever company in the world.”

Helpful Report

Posted 2 weeks ago

“I ordered flowers to be delivered to my wife on Valentines day. It is now the day after Valentines day and they have not arrived. Though I received an email from Appleyards at 20.03 last night (14th) saying ' Your order should now be with the recipient' the Yodel app was saying (and is still saying) 'With Sender'. There appears to be no way of contacting Appleyards by phone. So I have not been able to resolve this. It is appalling service and I am quite upset and distressed”

Helpful Report

Posted 2 weeks ago

“Valentine’s Day order with considerable supplement for delivery. Was due on tracking to be delivered by 9pm. Hive van with flowers seen going back to depot on tracking about 7, about 30 stops before my delivery. Customer service meant to be open to 8 but only got one message between the three channels for contacting them with no concrete help. Still no response Sunday morning. Will never use again”

Helpful Report

Posted 2 weeks ago

“Flowers ordered 10 days ago for Valentine’s Day and at 6pm there is no sign of them. Terrible.”

Helpful Report

Posted 2 weeks ago

Hi, I’m really sorry to hear your flowers didn’t arrive as expected. This isn’t the experience we want for our customers. Please contact our customer services team at customerservices@appleyardlondon.com with your order number and any details you can share. We’ll review what happened and arrange a suitable resolution as quickly as possible. Thank you for letting us know. We appreciate the chance to sort this out. Kind regards, Team Appleyard London

Posted 1 week ago

“Dead after one day”

Helpful Report

Posted 2 weeks ago

Hi there, I’m really sorry to hear the product didn’t last and caused disappointment. This isn’t the experience we want for our customers. Please contact our customer services team at customerservices@appleyardlondon.com with your order number and any details or photos you can share. We’ll review what happened and arrange a suitable resolution as quickly as possible. Thank you for letting us know. We appreciate the chance to sort this out. Kind regards, Team Appleyard London

Posted 1 week ago

“Ordered a velvet bouquet for my wife on valentines day, the picture looked great so i placed the order. What came was nothing like what was received, it looks like i bought a £2 bunch from a garage on a Sunday, infact they would be better. They are half dead and not the red velvet flowers as shown it is basically fraud. I contacted customer complaints and they stated "Having reviewed them, the flowers appear to be in acceptable condition, though they do look slightly thirsty" so they do nothing, and continue to tell me how to cut the stems down which i already had done.”

Helpful Report

Posted 2 weeks ago

Hi there, I’m really sorry to hear about the mismatch with the bouquet and the disappointing response from our team. This isn’t the experience we want for our customers. Please contact our customer services team at customerservices@appleyardlondon.com with your order number and any details or photos you can share. We’ll review what happened and arrange a suitable resolution as quickly as possible. Thank you for letting us know. We appreciate the chance to sort this out. Kind regards, Team Appleyard London

Posted 1 week ago

“1) ordered 50 red roses for Valentines Day in Jan. 2) notified they’re arriving following day 3) contact Appleyard immediately, arrange to redeliver on Livechat. Confirmed, ok 4) following day, 50 red roses arrived, vday surprise ruined a month prior 5) goodwill gesture 100 roses, no additional cost 6) changed address via email, confirmed by agent 7) agent updates just part of the address and not the postcode 8) day before vday, Yodel try and deliver to an address not expecting any delivery, I’m away. Notified delivery received, wild goose chase knocking on doors, occupant refused delivery, no contact from Yodel 9) now 100 red roses down, refunded initial £60 but then had to spend £120 to buy some elsewhere, no where near as many as 100. 10) goodwill gesture offered is store credit OR a free bouquet of flowers, for a store I honestly despise and can’t trust to get a single thing right. Imagine the stress of this 4:30pm Friday evening before valentines - SHAMBOLIC! It’s been that bad and the customer service is so poor that I’ll be pursuing this with Ombudsman. DO NOT USE IF IMPORTANT EVENT / TIMING. DO NOT USE IF YOU CARE ABOUT WHO YOU ARE GIFTING TO.”

Helpful Report

Posted 2 weeks ago

Hi Mark, I’m really sorry for the chaotic experience and the constant issues with delivery and timing. This isn’t the service we aim to provide. Please contact our customer services team at customerservices@appleyardlondon.com with your order number and any details or photos you can share. We’ll review what happened and arrange a suitable resolution as quickly as possible. Thank you for letting us know. We appreciate the chance to sort this out. Kind regards, Team Appleyard London

Posted 1 week ago

“Thought I’d try Appleyard as website looked promising. Flowers described on website as ‘luxury bouquet of the finest red roses’. All the blooms are smaller than you’d get in your local supermarket for less than half the price, two of the roses measure same size as a two pence coin. Definitely not large headed. Zero quality control. Zero value for money. They couldn’t look more different to the nice glossed photo on the website. Very disappointing and will not be using this website ever again. Absolute joke”

Helpful Report

Posted 2 weeks ago

Hi there, I’m really sorry to hear the bouquet didn’t meet expectations and that you felt the quality wasn’t up to standard. This isn’t the experience we want for our customers. Please contact our customer services team at customerservices@appleyardlondon.com with your order number and any details or photos you can share. We’ll review what happened and arrange a suitable resolution as quickly as possible. Thank you for letting us know. We appreciate the chance to sort this out. Kind regards, Team Appleyard London

Posted 1 week ago

“When your expectations aren’t a reality”

Helpful Report

Posted 2 weeks ago

Hi Lee, I’m really sorry to hear your expectations weren’t met. This isn’t the experience we want for our customers. Please contact our customer services team at customerservices@appleyardlondon.com with your order number and any photos or details you can share. We’ll review what happened and arrange a suitable resolution as quickly as possible. Thank you for letting us know. We appreciate the chance to sort this out. Kind regards, Team Appleyard London

Posted 2 weeks ago

“Hi team, I would like to cancel my order. The flowers were supposed to arrive today as indicated in my request. The recipient's birthday is today and she was at home. Very unfortunate that my surprise was ruined because of lack of service and not being able to make a simple delivery. Unfortunately the "happiness was not guaranteed" this time. :) Anyway, please refund my money and good luck with your business.”

Helpful Report

Posted 2 weeks ago

Hi there, I’m really sorry to hear your bouquet didn’t arrive as expected and caused such disappointment. This isn’t the experience we want for our customers. Please contact our customer services team at customerservices@appleyardlondon.com with your order number and any photos or details you can share. We’ll review what happened and arrange a suitable refund or alternative resolution as quickly as possible. Thank you for letting us know. We appreciate the chance to sort this out. Kind regards, Team Appleyard London

Posted 2 weeks ago

Appleyard London is rated 4.6 based on 12,231 reviews