Appleyard London Reviews

Name: Appleyard London
Address: Ecomnova Limited, Floor 3, 6-8 Bonhill Street, London
Rating: 4.58

4.6 Rating 11,806 Reviews

91 %

of reviewers recommend Appleyard London

4.6

Based on 11,806 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

About Appleyard London:

As a boutique online florist, Appleyard delivers beautiful, fresh luxury flowers 7 days a week throughout the UK.

At Appleyard London, choose from a wide range of stunning, seasonal bouquets. We use only the freshest flowers, hand conditioned to ensure they last longer in your home. Every luxury flower bouquet design is a unique creation and arranged with a hand picked, fresh assortment of flowers to embody the message you wish to convey to the recipient.

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Email:

customerservices@appleyardlondon.com

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Appleyard London 5 star review on 29th June 2025

396

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“It is very difficult to review Appleyard London as I sent flowers, prosecco and truffles to my daughter-in-law who lives 200 miles away! They were delivered on the right day, which is excellent, but I can give no opinion on whether they were as per the photographs or value for money because I have not seen them myself! Neither do I know who delivered it or if it was damaged in any way.”

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Posted 4 days ago

“Nice.flowees and delivered on time.”

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Posted 5 days ago

“Original issue was rectified and order was well received.”

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Posted 2 weeks ago

“We received a bouquet of roses and lilies on our anniversary. Unfortunately, the roses started to turn brown in a couple of days. Appleyard were very apologetic, and replaced them very quickly. The new bouquet is lovely. Excellent customer service, thank you.”

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Posted 3 weeks ago

Hi there, Thank you for sharing your experience with us, and I'm truly sorry to hear about the condition of the bouquet you received. We strive to deliver only the freshest flowers, and it’s disheartening to know we fell short this time. I understand your desire to keep these concerns from your daughter, and I appreciate your thoughtful approach. Your feedback is invaluable, and we will certainly use it to improve our quality and service. Please feel free to reach out to us directly at customerservices@appleyardlondon.com if you wish to discuss this matter further. Thank you for your understanding, and we hope to have the opportunity to serve you better in the future. Warm regards, Team Appleyard London

Posted 3 weeks ago

“The flowers were lovely, the only thing was that most of the selection were only available for delvery after 1 July so that restricted the choice. thank you”

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Posted 4 weeks ago

“Had an issue with delivery but customer service were excellent and helped resolve the issue”

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Posted 1 month ago

Hi there, Thank you for sharing your experience with us, and I want to extend my sincerest apologies for the delays you faced with your delivery. It's concerning to hear that we fell short of our commitments, and I completely understand how frustrating this situation must have been. We value your feedback regarding our happiness guarantee and aim to ensure clarity in our communication and service. I encourage you to reach out to us at customerservices@appleyardlondon.com so we can work on resolving your concerns directly. Thank you for your understanding, and we hope to have the opportunity to make this right. Warm regards, Team Appleyard London

Posted 4 weeks ago

“Lovely flowers Delivered on time Thankyou 🤩”

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Posted 1 month ago

“Nothing here”

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Posted 1 month ago

“Delivered on time for my parent’s anniversary - mum loved the Prosecco and chocolate truffles x However, Half the flowers were starting to wither and one rose was snapped.”

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Posted 1 month ago

“Lovely flowers”

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Posted 1 month ago

“Appleyard had a wonderful selection of flowers including seasonal options. The price was a little on the high side but the service was great. Arrived on time at the correct address with updates for tracking the order.”

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Posted 2 months ago

“Good flowe, good delivery... the black ribbon was bit uncomfortable , had to go look for and buy a ribbon separately... like unless I specify funeral ... probably shouldnt go with black 🤣”

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Posted 3 months ago

“The delivery was on time. My friends were delighted and when the new baby saw the teddy bear I'm told he immediately stopped crying which pleased the parents . Thank you”

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Posted 3 months ago

“Flowers arrived on time and were mostly ok but a little crushed with a couple of heads broken off. I think Appleyard need to review how they package the flowers - especially something to protect the top of the flowers.”

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Posted 4 months ago

“I thought the flowers were really pretty and good value.”

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Posted 4 months ago

“Very good”

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Posted 4 months ago

“My Mothers Day bouquet was delivered on Monday, 24th March, rather than Friday, 28th, as requested. I followed your flower care tips and the bouquet looked quite pretty, except that there was too much greenery in relation to flowers. Unfortunately one of the spray of tiny rosebuds has already died and I don’t think that the other one and the two gerberas will last until Mother’s Day on Sunday, so disappointing. Monday, 31st March I was asked to contact the Customer Services department and I am very pleased with their prompt response and resolution of the problem. I was offered a replacement bouquet which I was happy to accept. Yesterday morning a lovely bouquet, which looks much fresher than the original, was delivered, so I had my flowers to enjoy on Mother's Day. Thank you.”

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Posted 4 months ago

Hello, we are sorry to hear about your experience and we would like to assist you. Please can you reach out to us at customerservices@appleyardlondon.com and provide us with your order number or delivery post code.

Posted 4 months ago

“After some difficulties with the original order the company responded very well to the original feedback and went the extra mile. Well done!”

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Posted 4 months ago

Hi Garry, Thank you for sharing your thoughts with us. I’m genuinely sorry to hear that you were disappointed with the quality and composition of your bouquet. We aim to provide beautiful arrangements, and it’s disheartening to learn that we missed the mark this time. I also apologize for the trouble you experienced with our email communication. Your feedback is incredibly important to us, and we take it seriously as we strive to improve our service. If there’s anything more you’d like to discuss or if you have further concerns, please feel free to reach out directly. We’d love the opportunity to turn your experience around. Thank you for your understanding. Best regards, Appleyard London Customer Support Team

Posted 4 months ago

“Good quality”

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Posted 4 months ago

“Very efficient, good communication.”

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Posted 4 months ago

Appleyard London is rated 4.6 based on 11,806 reviews