Appleyard London Reviews

Name: Appleyard London
Address: Ecomnova Limited, Floor 3, 6-8 Bonhill Street, Ecomnova Limited, Floor 3, 6-8 Bonhill Street, London
Rating: 4.59

4.6 Rating 11,956 Reviews

91 %

of reviewers recommend Appleyard London

4.6

Based on 11,956 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

About Appleyard London:

As a boutique online florist, Appleyard delivers beautiful, fresh luxury flowers 7 days a week throughout the UK.

At Appleyard London, choose from a wide range of stunning, seasonal bouquets. We use only the freshest flowers, hand conditioned to ensure they last longer in your home. Every luxury flower bouquet design is a unique creation and arranged with a hand picked, fresh assortment of flowers to embody the message you wish to convey to the recipient.

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Email:

customerservices@appleyardlondon.com

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Appleyard London 5 star review on 16th November 2025

400

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Not as large a bouquet as expected from choosing middle size Lunar chic. However they looked fresh blooms in photo I saw”

Helpful Report

Posted 1 week ago

“I found it very easy to order on the website. The flowers were delivered on time and as far as I know they were very nice.”

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Posted 1 week ago

“Flowers/plants packed with care and with supportive information about how to prolong their lifespan.”

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Posted 2 weeks ago

“Flowers and chocs arrived on time. However, the bunch of flowers was rather meagre for the price and began to wilt after 2 days The company responded to my complaint with an immediate refund and a complimentary bouquet. Very impressed with customer service”

Helpful Report

Posted 2 weeks ago

Hi Mr., Thank you for your feedback, and I’m glad to hear that the flowers and chocolates arrived on time. However, I’m sorry to learn that the flower arrangement did not meet your expectations in terms of size and freshness. We strive to provide our customers with the highest quality products, and I appreciate your comments as they help us improve. If you would like to discuss your experience further, please do not hesitate to reach out to us at customerservices@appleyardlondon.com. Thank you for your understanding, and we hope to have the chance to serve you better in the future. Warm regards, Team Appleyard London

Posted 1 week ago

“The flowers were sent to my sister to mark a difficult anniversary. Unfortunately, the arrived a day late which was the fault of the courier. I was really worried that the flowers would arrive in poor condition after their long time in packaging. However, aparently they were in perfect condition when they eventually arrived and still doing well 9 days later. I appreciated the reassuring contact with Appleyard's customer service (the courier was useless!).”

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Posted 3 weeks ago

“Unfortunately you weren't able to supply the particular colours I had requested but my wife was delighted with alternative selection that you delivered. The main reason I looked at you in the first place was due to the offer of Air Miles which I am still waiting for. Can you please process the issue of these now that my purchase is complete”

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Posted 3 weeks ago

“The flowers for my daughter arrived on time and 80% were beautiful . Unfortunately two were mouldy, and she sent me photos. I have found the web page to inform them of this situation difficult to navigate on my iPad, and been unable to upload the photos onto it so the satisfaction guarantee application would not send. Have had flowers before, always beautiful and unusual bouquets. Disappointed on this occasion as I wanted them to be special.”

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Posted 3 weeks ago

“The flowers were delivered on time and were beautiful. The gift was loved. Went for the Chic bouquet and it was well worth the upgrade, left her feeling spoilt.”

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Posted 4 weeks ago

“Order 600560077 arrived on date requested and in good order.”

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Posted 1 month ago

“Quality product, well received by recipient.”

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Posted 1 month ago

“The flowers were beautiful and nicely packaged.”

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Posted 1 month ago

“Free bouquet through a Dove for Love promotion - wasn’t easy to use but contacted the office / customer services but eventually the bouquet came and was lovely - elegant and healthy”

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Posted 2 months ago

“The recipient was very happy. I’ve not seen the quality of Appleyard flowers and I’ve always been the sender!! X”

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Posted 2 months ago

“Stunning on arrival (mixed bunch of roses sent as gift) on Wednesday but the decline started immediately despite following all care instructions to the letter. Today (Monday) they are looking very droopy and browning, almost to the point where they need to go out. I raised this with Appleyard and they were very responsive and are sending me a replacement bouquet. I have revised my review in light of their response to my complaint.”

Helpful Report

Posted 2 months ago

Hi there, Thank you for your review, and I’m sorry to hear that the roses didn’t stay as vibrant as you expected. We take great pride in the quality of our flowers, and it’s disheartening to know we didn’t meet your expectations this time. If you're having difficulty with the photos, please feel free to share your thoughts with us directly at customerservices@appleyardlondon.com. We’re here to help and would love to learn more about your experience. Thank you for your understanding, and we hope to have the chance to restore your faith in us in the future. Warm regards, Team Appleyard London

Posted 2 months ago

“The bouquet was lovely but the roses very quickly faded”

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Posted 2 months ago

“Arrived on time and packaged securely…just need to wait and see how long the blooms last.”

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Posted 3 months ago

“It is very difficult to review Appleyard London as I sent flowers, prosecco and truffles to my daughter-in-law who lives 200 miles away! They were delivered on the right day, which is excellent, but I can give no opinion on whether they were as per the photographs or value for money because I have not seen them myself! Neither do I know who delivered it or if it was damaged in any way.”

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Posted 3 months ago

“Nice.flowees and delivered on time.”

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Posted 3 months ago

“Original issue was rectified and order was well received.”

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Posted 3 months ago

“We received a bouquet of roses and lilies on our anniversary. Unfortunately, the roses started to turn brown in a couple of days. Appleyard were very apologetic, and replaced them very quickly. The new bouquet is lovely. Excellent customer service, thank you.”

Helpful Report

Posted 4 months ago

Hi there, Thank you for sharing your experience with us, and I'm truly sorry to hear about the condition of the bouquet you received. We strive to deliver only the freshest flowers, and it’s disheartening to know we fell short this time. I understand your desire to keep these concerns from your daughter, and I appreciate your thoughtful approach. Your feedback is invaluable, and we will certainly use it to improve our quality and service. Please feel free to reach out to us directly at customerservices@appleyardlondon.com if you wish to discuss this matter further. Thank you for your understanding, and we hope to have the opportunity to serve you better in the future. Warm regards, Team Appleyard London

Posted 4 months ago

Appleyard London is rated 4.6 based on 11,956 reviews