Login
Start Free Trial Are you a business?? Click Here

Appleyard London Reviews

4.6 Rating 11,744 Reviews
91 %
of reviewers recommend Appleyard London
4.6
Based on 11,744 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Within 5 Days
On-time Delivery
95%
Accurate And Undamaged Orders
96%
Customer Service
Communication Channels
Live Chat, Email, Telephone
Queries Resolved In
Under An Hour
Customer Service
4.7 out of 5
Read Appleyard London Reviews

About Appleyard London:

As a boutique online florist, Appleyard delivers beautiful, fresh luxury flowers 7 days a week throughout the UK.

At Appleyard London, choose from a wide range of stunning, seasonal bouquets. We use only the freshest flowers, hand conditioned to ensure they last longer in your home. Every luxury flower bouquet design is a unique creation and arranged with a hand picked, fresh assortment of flowers to embody the message you wish to convey to the recipient.

Visit Website

Email:

customerservices@appleyardlondon.com

Write Your review

Anonymous
Anonymous  // 01/01/2019
Appleyard had a wonderful selection of flowers including seasonal options. The price was a little on the high side but the service was great. Arrived on time at the correct address with updates for tracking the order.
Helpful Report
Posted 3 weeks ago
Good flowe, good delivery... the black ribbon was bit uncomfortable , had to go look for and buy a ribbon separately... like unless I specify funeral ... probably shouldnt go with black 🤣
Helpful Report
Posted 1 month ago
The delivery was on time. My friends were delighted and when the new baby saw the teddy bear I'm told he immediately stopped crying which pleased the parents . Thank you
Helpful Report
Posted 1 month ago
Flowers arrived on time and were mostly ok but a little crushed with a couple of heads broken off. I think Appleyard need to review how they package the flowers - especially something to protect the top of the flowers.
Helpful Report
Posted 2 months ago
I thought the flowers were really pretty and good value.
Helpful Report
Posted 2 months ago
Very good
Helpful Report
Posted 2 months ago
My Mothers Day bouquet was delivered on Monday, 24th March, rather than Friday, 28th, as requested. I followed your flower care tips and the bouquet looked quite pretty, except that there was too much greenery in relation to flowers. Unfortunately one of the spray of tiny rosebuds has already died and I don’t think that the other one and the two gerberas will last until Mother’s Day on Sunday, so disappointing. Monday, 31st March I was asked to contact the Customer Services department and I am very pleased with their prompt response and resolution of the problem. I was offered a replacement bouquet which I was happy to accept. Yesterday morning a lovely bouquet, which looks much fresher than the original, was delivered, so I had my flowers to enjoy on Mother's Day. Thank you.
Helpful Report
Posted 2 months ago
Hello, we are sorry to hear about your experience and we would like to assist you. Please can you reach out to us at customerservices@appleyardlondon.com and provide us with your order number or delivery post code.
Posted 2 months ago
After some difficulties with the original order the company responded very well to the original feedback and went the extra mile. Well done!
Helpful Report
Posted 2 months ago
Hi Garry, Thank you for sharing your thoughts with us. I’m genuinely sorry to hear that you were disappointed with the quality and composition of your bouquet. We aim to provide beautiful arrangements, and it’s disheartening to learn that we missed the mark this time. I also apologize for the trouble you experienced with our email communication. Your feedback is incredibly important to us, and we take it seriously as we strive to improve our service. If there’s anything more you’d like to discuss or if you have further concerns, please feel free to reach out directly. We’d love the opportunity to turn your experience around. Thank you for your understanding. Best regards, Appleyard London Customer Support Team
Posted 2 months ago
Good quality
Helpful Report
Posted 2 months ago
Very efficient, good communication.
Helpful Report
Posted 2 months ago
Good service.
Helpful Report
Posted 3 months ago
Always reliable when sending for birthdays
Helpful Report
Posted 3 months ago
Bouquet received as ordered.
Helpful Report
Posted 3 months ago
Professional service, beautiful flowers, packaged excellently and delivered when promised. Very happy and will use again. Would have been 10 stars, however in the purchase description it read I would receive an email confirming dispatch the evening before arrival. I never got this email, therefore caused a little bit of a worry if they would arrive but all was fine.
Helpful Report
Posted 3 months ago
Not interested
Helpful Report
Posted 3 months ago
Timely delivery and the flowers were well taken care of during packing. The flowers also looked as majestic as they showed on the site. The only thing I wish was they provided more food for the flowers (eg. a second pouch to use after 48 hours) to keep them fresher for longer.
Helpful Report
Posted 3 months ago
Nice flowers. Received everything in time. However packaging of flowers could be better. Use beautiful paper instead of cellophane.
Helpful Report
Posted 3 months ago
Great delivery. Flowers not 100%
Helpful Report
Posted 3 months ago
Overall I was pleased with the service from Appleyard. Less pleasing was the fact that Yodel delivered the flowers at 10.15pm, when the recipient was getting ready for bed! I was tracking the package and had to telephone my friend to warn her she would be getting a delivery late at night, so therefore the surprise element was completely ruined. The rating is therefore not as high as it would have been, had the flowers been delivered at a reasonable time.
Helpful Report
Posted 3 months ago
Disappointed that my order had to changed but the recipient was delighted so that made the difference
Helpful Report
Posted 4 months ago
Appleyard London is rated 4.6 based on 11,744 reviews