Appleyard London Reviews

Name: Appleyard London
Address: Ecomnova Limited, Floor 3, 6-8 Bonhill Street, Ecomnova Limited, Floor 3, 6-8 Bonhill Street, London
Rating: 4.57

4.6 Rating 12,624 Reviews

90 %

of reviewers recommend Appleyard London

4.6

Based on 12,624 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	Greater than 83%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.5 out of 5
Returns & Refunds
Refunds Process	Difficult

About Appleyard London:

As a boutique online florist, Appleyard delivers beautiful, fresh luxury flowers 7 days a week throughout the UK.

At Appleyard London, choose from a wide range of stunning, seasonal bouquets. We use only the freshest flowers, hand conditioned to ensure they last longer in your home. Every luxury flower bouquet design is a unique creation and arranged with a hand picked, fresh assortment of flowers to embody the message you wish to convey to the recipient.

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Email:

customerservices@appleyardlondon.com

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Appleyard London 5 star review on 24th August 2026

Mr Renson M

Appleyard London 5 star review on 17th February 2026

408

Anonymous

Anonymous // 01/01/2019

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“I ordered flowers from Appleyard for our 22nd anniversary and was so impressed with both the quality and service. The bouquet was stunning, the flowers arrived fresh and in perfect condition, and delivery was right on time. My wife was over the moon, which made the day even more special. Based on this experience, I can definitely recommend Appleyard and will be ordering again in the future.”

Appleyard London 5 star review on 22nd September 2025

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Posted 11 months ago

“A wide selection of bouquets from which to choose. Flowers delivered on time and in excellent condition.”

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Posted 3 hours ago

“Delivered on time, great products”

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Posted 6 hours ago

“I received a bunch of Appleyard flowers from my three daughters following an operation. I have never seen such a mouldy, damaged bunch of flowers - ever. The petals were falling off their stems as they were taken out of their box. Also a lot of greenery included to pad out the flowers. I am devastated that my daughters went to the trouble and cost of ordering flowers to cheer me up.”

Helpful Report

Posted 1 day ago

Dear Customer, We’re sorry to hear the bouquet you received was mouldy and damaged, and that this caused distress for you and your family. This is not the standard we aim to deliver, and we understand how upsetting it must be. A member of our team will reach out to you shortly so we can look into what happened and assist you further. Kind regards, Team Appleyard London

Posted 23 hours ago

“Beautifully fresh flowers!”

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Posted 1 day ago

“Recipient very happy. Seamless delivery process”

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Posted 2 days ago

“I have never placed an international order for Flowers in the UK and the experience was smooth and seamless process. Thank You for your fast and efficient service.”

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Posted 3 days ago

“Huge variety of flowers to choose from at affordable prices. Delivery always on time and quality of the flowers excellent”

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Posted 3 days ago

“Ordering was easy, kept informed of delivery. Roses were brilliant. Overall an excellent service”

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Posted 4 days ago

“It was a lovely bouquet, thank you 🙏🏻”

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Posted 4 days ago

“Flowers arrived quick and perfect”

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Posted 5 days ago

“I’ve used many different online flower companies and have to say Appleyard are the best so far. The flowers arrived on the required date and were in good condition, these flowers were for my wife’s birthday and she is very pleased with them.”

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Posted 6 days ago

“Service was very good. The plant was beyond expectations!! Delivery also good. What more can I say? A very satisfied customer. Thanks”

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Posted 6 days ago

“Great shopping experience fast and easy exquisite quality flowers, fast safe shipping. I will definitely be back!”

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Posted 1 week ago

“I am so pleased i chose Appleyard for my mums get well soon flowers. Having received flowers myself through the post many times I was a bit sceptical. Appleyard flowers were delivered promptly and were beautiful, my mum was very pleased with the quality of the bouquet. Thank you Appleyard!”

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Posted 1 week ago

“Beautiful bouquet delivered on time. Appleyard kept me informed throughout. Recipient super happy with their gift. Thank you”

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Posted 1 week ago

“The flowers are lovely and smell great.”

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Posted 1 week ago

“My friend who has recently been in hospital was delighted to receive a bouquet of dahilia's and greenery. She said the blooms were so fresh and colourful and presented really well. They made her day.”

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Posted 1 week ago

“Don’t use this company!! I ordered flowers for my boyfriend’s birthday as a surprise because I was away. Although I placed the order two days in advance, they did not arrive until 8 p.m. on his birthday, after he had already gone out. The flowers had apparently been in the delivery car all day and arrived damaged, wilted, and tired-looking. The late delivery completely ruined the surprise and caused serious problems in my relationship. When I contacted customer service, they were dismissive and essentially told me, “It is what it is.” They offered no proper apology or refund. I am extremely disappointed with both the flowers and the customer service, and I would not recommend this company for an important occasion.”

Helpful Report

Posted 1 week ago

Dear Customer, We’re very sorry for the experience you’ve had and any disappointment caused. We’ve reached out to you by email and would kindly ask that you reply when you have a moment, so we can assist you further. Kind regards, Appleyard London Reviews Team

Posted 6 days ago

“Boy, was I angree when my plant arrived. It was a special gift for our wedding anniversary. My husband could have bought better at the local supermarket. The aerial roots of the orchid should have been blue and fleshy. They were brown, dry and damaged. The flowers were almost dead. That plant should never have been sent out.”

Helpful Report

Posted 1 week ago

Hello, We’re very sorry to hear your orchid arrived in such poor condition, and we understand how disappointing this must be for your anniversary. We’ve noted your feedback and will investigate what happened with this delivery. We will reach out to you shortly to assist you further. Kind regards Appleyard London Reviews Team

Posted 1 week ago

“⭐⭐⭐⭐⭐ I am extremely pleased with my experience with Appleyard London and would happily give them 5 stars. Everything went absolutely perfectly from beginning to end. The whole ordering process was straightforward and hassle-free, the communication was clear, and most importantly, the flowers arrived exactly as expected and in excellent condition. The flowers themselves were beautiful, fresh and very well presented. You could immediately see the quality and care that had gone into preparing the arrangement. Everything looked elegant and professionally put together, and the overall presentation was just as impressive as I had hoped. The delivery was also excellent. Everything arrived as arranged, with no delays, problems or complications whatsoever. It is always reassuring when you place an order for flowers and can simply trust that everything will be taken care of properly, and that was certainly my experience with Appleyard London. From placing the order through to the final delivery, I genuinely cannot think of anything that could have been done better. Everything was 100% absolutely fine and went exactly according to plan. It was a completely smooth and stress-free experience. I would definitely use Appleyard London again in the future and would have no hesitation recommending them to family and friends. Excellent flowers, lovely presentation, reliable service and a very professional experience overall. Thank you to the Appleyard London team for providing such an excellent service. A very well-deserved 5 stars! ⭐⭐⭐⭐⭐”

Appleyard London 5 star review on 18th August 2026

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Posted 1 week ago

Appleyard London is rated 4.6 based on 12,624 reviews