Login

Start Free Trial Are you a business?? Click Here

Are you a business?

Terms & Conditions

User Privacy Policy

Business User Privacy Policy

Data Protection

Appleyard London Reviews

4.6 Rating 10,865 Reviews

91 %

of reviewers recommend Appleyard London

Company Reviews

Product Reviews

4.6

Based on 10,865 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Appleyard London:

As a boutique online florist, Appleyard delivers beautiful, fresh luxury flowers 7 days a week throughout the UK.

At Appleyard London, choose from a wide range of stunning, seasonal bouquets. We use only the freshest flowers, hand conditioned to ensure they last longer in your home. Every luxury flower bouquet design is a unique creation and arranged with a hand picked, fresh assortment of flowers to embody the message you wish to convey to the recipient.

Visit Website

Email:

customerservices@appleyardlondon.com

Write Your review

Tell us how Appleyard London made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Appleyard London 5 star review on 24th April 2024

Appleyard London 5 star review on 20th April 2024

Appleyard London 5 star review on 15th April 2024

Appleyard London 5 star review on 11th April 2024

Appleyard London 5 star review on 8th April 2024

Appleyard London 5 star review on 6th April 2024

Appleyard London 5 star review on 29th March 2024

329

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Really really poor quantity of flowers arrived for the price I paid. Doesn't come close to matching the picture on the website. Then the section of the website that you use to claim your happiness guarantee doesn't work. The dealings I had prior to delivery with customer services were fantastic, but if I spent this kind of money in a florists shop, I'd get 3 times the amount of flowers for my money. Really wouldn't Recommend”

Posted 1 month ago

“Ordered 2 items in advance to be delivered 23rd December. One arrived on time, i chased the 2nd item and received an apology and that item would arrive on 24th. It never came. Was refunded but thats not the point. Hatbox was ordered for my Nan xmas table. Very dissapointed especially after i chased them up to ensure delivery.”

Posted 3 months ago

“Ordered the Pumpkin Pie (Grande) for our anniversary and I couldn't have been more disappointed. The sunflowers are already wilted and it ruined the surprise. To make matters worse, when I reached out to customer support, it took them three whole days to respond, only to offer a replacement option. How is a replacement supposed to turn back time and replace the joy I had hoped to share on our special day? This experience was a huge letdown, and I expected so much more. Definitely not ordering again.”

Posted 6 months ago

“Unfortunately, The flowers arrived a day late and I paid a premium charge to have them delivered the day of my choice.”

Posted 6 months ago

“clicked on 'Next day delivery' at 8am on a Monday - Flowers are arriving on Wednesday. not happy.”

Posted 1 year ago

“Having received these flowers as a surprise gift from a friend, I must say I am completely underwhelmed. There was no leaflet in the box guiding on how to arrange them, the irises were fully open and the rest of the flowers looked very sad and sorry for themselves. They did not improve after being in water for a couple of days, so sadly they are now in the compost bin. Very disappointed by what was a lovely gesture.”

Posted 1 year ago

Hi, thanks for taking the time to leave us a review, and we're so sorry to hear that your bouquet didn't arrive in the best condition. Please be advised this isn't the experience we want our customers to have. We've looked into this further for you, and one of our customer service team should be in touch soon to get this issue resolved for you. Once again we apologise for any disappointment caused.

Posted 1 year ago

“Sent flowers as a 70 th birthday to my mother. Roses went brown and died other buds didn’t open. I know they do the money back guarantee but why would I want more credit to buy flowers that may die again.”

Posted 1 year ago

Hi, thanks for taking the time to leave us a review. We're so sorry to hear that your flowers didn't arrive in a good condition, and also didn't last as long as intended. Please rest assured this isn't the experience we want our customers to have, and we apologise for any disappointment caused. One of our customer service team has since reached out via email, and we hope to get this resolved for you soon.

Posted 1 year ago

“The flowers were good quality but my mother also had flowers from my brother. He paid £10 for a more superior bouquet from tesco. I paid £42 and actually preferred the tesco bouquet. Won’t be using again sadly.”

Posted 2 years ago

Hi Mrs Susan, thanks for taking the time to leave us a review, and we're so sorry to hear that you've not had the best experience with your recent order. We've since looked into this further for you and one of our customer service team should be in touch soon to get this issue resolved. Once again we apologise for any disappointment caused.

Posted 2 years ago

“The order was delivered late and there was no feedback until after the intended delivery date”

Posted 2 years ago

Hi, thanks for taking the time to give us feedback on our service, we really appreciate it as it helps us improve. I'm so sorry that your order was delivered late and I can understand how frustrating this must've been. We're looking into this further for you, and one of our customer service agents should be in touch again soon. Kind Regards, Laverne

Posted 2 years ago

“The flowers arrived on Friday 6 August, pm. By the following Monday, the majority had deteriorated badly, had gone brown and were decomposing rapidly.”

Posted 2 years ago

“Actual flowers delivered were lovely. I marked this down for 2 reasons, I tried to make 2 purchases but the website would not update the billing details correctly and retained the 1st ordered receipiants details. Secondly when asking for feedback the billing/senders name not used and the receipiants name was used. Did not instill confidence in ability to handle data.”

Posted 3 years ago

“Came on the day but wasn’t given 50 flowers..”

Posted 3 years ago

“Ordered white lilies came with 2 stems of pink lilies mixed in. Display was OK but not exceptional by any stretch. Ordered for delivery on 25 Jun but arrived on 22 Jun.”

Posted 3 years ago

“Quite expensive but pretty for around 5 days”

Posted 3 years ago

“Ordered flowers for my wife, Lillys arrived broken and half dead. Although a credit was put back onto my account, it ruined the surprise. Although they also put an additional £10 credit on my account, they still have the cheek to charge for delivery again on the next order, which eats up most of the Goodwill gesture. I'd suggest offering customers free delivery if the original order was unacceptable. Also maybe just offer a refund rather than force another order. I've ordered another bunch for my wife, as no other option - let's hope they're better than last time”

Posted 3 years ago

“Flowers delivered to the wrong address. Tried to complain but no response. Really poor service. Wouldn’t use again.”

Posted 3 years ago

“Soon after arrival after visiting my nan who I gifted the flowers the flower selection I picked was very small not equivalent of the medium selection of the 3 size options I had to pick from”

Posted 4 years ago

Hi Liam, I’m sorry to hear about the issues you experienced with your order! This is definitely not the level of service we aim to provide, so I’m keen to help put things right. I do see that a team leader is looking into this and has contacted you to put things right with a resolution that you are happy with. Appleyard London Team

Posted 4 years ago

“I’d ordered the flowers well in advance for my wedding to be delivered a couple of days before. They didn’t turn up and I had to go and Collect them from the depot the next morning- not something I need to be stressing about the day before my wedding. When I told customer services I merely got a “these things happen” response. When I finally got the flowers they were ok. Some of the flowers were dead, some flower heads had broken off. In total I had to remove about 6/7 stems because they were unusable. It’s not when I expected when spending £60+ on flowers.”

Posted 4 years ago

Hi Rebekah, I’m sorry to hear about the issues you experienced with your order. This is definitely not the level of service we aim to provide, so I’m keen to help put things right. I do see that a team leader is assisting you further with a resolution that you are happy with Appleyard London Team

Posted 4 years ago

“when the flowers were received they looked okay, however noticed that some of the flowers were already dying, very disappointing”

Posted 4 years ago

“I ordered a bunch of peonies for my wife, which at first we thought we ok. But then the flowers didn't open and we actually wondered if these were dead upon arrival and couldn't be revived with water, pruning or feed. To add insult to injury, the flowers seemed to come infested with fruit fly and any time the flowers were moved, 10 to 15 flies would fly around the room. Not good when we have two young children in the house. The ordering process and the choice of flowers was really good. Sadly the experience with the flowers was not.”

Posted 4 years ago

«
1
2
3
4
5
»

Appleyard London is rated 4.6 based on 10,865 reviews