Appleyard London Reviews

Name: Appleyard London
Address: Ecomnova Limited, Floor 3, 6-8 Bonhill Street, Ecomnova Limited, Floor 3, 6-8 Bonhill Street, London
Rating: 4.57

4.6 Rating 12,600 Reviews

90 %

of reviewers recommend Appleyard London

4.6

Based on 12,600 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	Greater than 83%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.5 out of 5
Returns & Refunds
Refunds Process	Difficult

About Appleyard London:

As a boutique online florist, Appleyard delivers beautiful, fresh luxury flowers 7 days a week throughout the UK.

At Appleyard London, choose from a wide range of stunning, seasonal bouquets. We use only the freshest flowers, hand conditioned to ensure they last longer in your home. Every luxury flower bouquet design is a unique creation and arranged with a hand picked, fresh assortment of flowers to embody the message you wish to convey to the recipient.

Visit Website

Email:

customerservices@appleyardlondon.com

Write Your review

Tell us how Appleyard London made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Appleyard London 5 star review on 16th August 2026

408

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Customer service was good however 35% roughly of the flowers were spoilt. They quickly processed a refund but that's not the point. For the price I expect the absolute best. Even better than a local florist. But no”

Helpful Report

Posted 2 weeks ago

Hello, I’m sorry to know that your flowers did not last as expected and that the experience didn’t meet your expectations. We have reached out to you to further assist. Kind regards, Appleyard Flowers Review Team.

Posted 2 weeks ago

“Delivery was very late. I selected and paid for delivery 6pm til 10pm”

Helpful Report

Posted 1 month ago

Hello, We’re very sorry to hear your delivery was significantly late after you selected a 6 pm–10 pm window. This isn’t the experience we aim to provide. We will reach out to you shortly and assist you further. Kind regards, Team Appleyard London

Posted 1 month ago

“The only reason I’m giving Appleyard 2 stars and not 1, is because they did atleast attempt to rectify and have given me a full refund. A bouquet that was supposed to arrive on a Saturday, didn’t arrive until the following TUESDAY. Having sat in a box for 5 DAYS since being despatched on Friday the flowers were not looking their best when they eventually arrived. I live at the other end of the country from my family so sometimes sending flowers is the least I can do for occasions - if I can’t be there in person. This occassion was my sisters 60th. Whilst o appreciate the fault for late delivery lies with In Post (yodel), it’s still on Appleyard to ensure their delivery partner is up to the job. Unfortunately, I will not be using again as the embarrassment and upset of looking like I didn’t care enough to have something there for a loved one on their special day, just isn’t worth it.”

Helpful Report

Posted 1 month ago

Thank you for sharing your feedback. We’re very sorry to hear about your experience and the disappointment caused around such an important occasion. We’ll be in touch directly to resolve this with you.

Posted 1 month ago

“This is the second time I have used them and the flowers have not lasted more than three days, very disappointing I must say. These are not cheap and beginning to think it’s not worth the money.”

Helpful Report

Posted 1 month ago

Hi Mr Joe, I’m really sorry to hear the flowers didn’t last as expected. Please be assured that our review team will be in touch with you so that we can look into this further. Kind regards, Appleyard Flowers London

Posted 1 month ago

“Flowers do not last more than a couple of days. They are tied and so we should not have to untie to remove the leaves that are left on when wrapped but even when leaves removed and water changed every other day they still don’t last. This has been every bouquet we have received. Very disappointed”

Helpful Report

Posted 3 months ago

Hi there, I’m really sorry to hear that your flowers aren’t lasting and that you’ve consistently been disappointed. This isn’t the experience we aim for, and we’ll look into what happened urgently. Please contact our customer services team at customerservices@appleyardlondon.com with your order numbers, delivery dates, and any details you can share (photos if possible). We’ll arrange a suitable remedy (replacement or full refund) and review what went wrong to prevent it from happening again. Kind regards, Team Appleyard London Liebe Grüße, Team Appleyard London

Posted 3 months ago

“Received my 2nd bunch of flowers that my brother had bought for my birthday (a 12 month subscription) they were Lillies and Roses. I could tell right away that the lillies had been cut way too early and would never open and I have been proved right. I ended up trying to prize them open myself to give them a helping hand but ofcourse this is not what one should do. The outside roses petals were brown. My brother tried to contact using the happiness guarantee section to no avail. I only hope my next bunch will be in a much better way otherwise he has wasted a lovely gesture.”

Helpful Report

Posted 4 months ago

Hi there, I’m really sorry to hear about the lilies and the lack of response from our happiness guarantee. This isn’t the experience we aim for, and we’ll look into what happened urgently. Please contact our customer services team at customerservices@appleyardlondon.com with your order number, delivery dates, and any photos if possible. We’ll arrange a suitable remedy (replacement or full refund) and review the happiness guarantee process to ensure it’s resolved fairly. Kind regards, Team Appleyard London

Posted 4 months ago

“I ordered flowers and champagne to be delivered on Saturday 28th March at a cost of £114.97 which included £5.99 shipping charge. The flowers did not arrive with my sister until Monday 30th when she noticed the roses were wilting and the bouquet had a foliage decay smell. I understand that this is probably a courier issue but this is an expensive purchase to be less than satisfactory. It’s also disappointing that a gift for a 30th wedding anniversary was such a let down”

Helpful Report

Posted 4 months ago

Hi Vicki, I’m really sorry to hear about the wilted roses and the foliage smell. This isn’t the experience we aim for, and we’ll look into what happened urgently. Please contact our customer services team at customerservices@appleyardlondon.com with your order number, delivery dates, and any photos if possible. We’ll arrange a suitable remedy (replacement or full refund) and investigate the issue. Kind regards, Team Appleyard London

Posted 4 months ago

“100 daffodils arrived a day late for Mother’s Day- I could cope with the delay, but sadly they mostly withered without opening despite prompt and renewed water. Here are the last4 of the few that did open, on day 6 after delivery”

Helpful Report

Posted 4 months ago

Hi Sally, I’m really sorry to hear that 100 daffodils arrived late and mostly withered. This isn’t the experience we aim for, and we’ll look into what happened urgently. Please contact our customer services team at customerservices@appleyardlondon.com with your order number, delivery date, and any photos if possible. We’ll arrange a suitable remedy (replacement or full refund) and investigate the issue. Kind regards, Team Appleyard London

Posted 4 months ago

“I cannot recommend this company. I received a box planted with narcissi for Mothering Sunday. They were badly packed, and had obviously been en route for several days, so the young leaves and flowering stems were bent double. Five days later they still look grotesque. I completed the complaint form accurately, but it said it could not find a record of the order number. I have just tried to attach a photo, but it said it could not update the file. What a shambles!”

Helpful Report

Posted 4 months ago

Hi there, I’m really sorry to hear about the condition of the narcissi and the trouble with the complaint form. This isn’t the experience we aim for, and we’ll look into what happened urgently. Please contact our customer services team at customerservices@appleyardlondon.com with your order number, delivery date, and any photos if possible. We’ll arrange a suitable remedy (replacement or full refund) and investigate the issue. Kind regards, Team Appleyard London

Posted 4 months ago

“Roses look terrible. Look at the photos.”

Helpful Report

Posted 5 months ago

Hi there, I’m really sorry to hear the roses look terrible. This isn’t the experience we aim for. Please contact our customer services team at customerservices@appleyardlondon.com with your order number and any details (photos of the flowers if possible). We’ll investigate urgently and arrange a fair resolution. Kind regards, Team Appleyard London

Posted 5 months ago

“The flower which were delivered last week were of poor Quality ( previously very please with other flowers from you) I followed all your instructions for placing in water with flower food, my flowers usually last at least 2 weeks. Unable to download picture.”

Helpful Report

Posted 5 months ago

Hi there, I’m really sorry the flowers were of poor quality this time. This isn’t the experience we aim for. Please contact our customer services team at customerservices@appleyardlondon.com with your order number and any details, and we’ll investigate urgently and arrange a fair resolution. Kind regards, Team Appleyard London

Posted 5 months ago

“2 stars are for the customer services as they were helpful. Didn't want to give more that 2 stars because the flowers were an embarrassment. I ordered roses for my partners sister she loves pink roses they arrived half dead, I will include photos. I complained and I was given a refund and an extra £10 credit on my account. I used this to order my mum some Xmas flowers, (christmas spice) they arrived today half dead and mouldy. I tried using the bot to complain and speak to human because this is twice I dont want any further orders so wanted a full refund for both but please don't waste your time! My boyfriend contacted them via Facebook and customer services contacted us straight away I sent pictures and received a full refund. These flowers arent cheap and I have seen better quality in the local supermarkets. So I will stick to them in future.”

Helpful Report

Posted 7 months ago

Hi Tasha, I’m really sorry to hear the flowers arrived in such a poor condition again, and for the distress this has caused. That’s not the experience we want for our customers. We’d like to look into this and make things right. Please contact our customer services team at customerservices@appleyardlondon.com with your order numbers and any photos or details you can share. We’ll review what happened and arrange a suitable resolution. Thank you for letting us know. We appreciate the chance to sort this out. Warm regards, Team Appleyard London

Posted 7 months ago

“Had a Christmas bouquet sent to me from friends. On first appearance it looked lovely and then realised little heads from flowers were falling off. Contacted Appleyard and they quickly resolved by organising a new bouquet to be delivered. Sadly these have lasted just 3 days before the roses have died off. Something is very not right with these very expensive flowers. Such a shame as can see they cost my friend a lot of money! No point contacting them again. Tried to load photos of poor quality flowers that are basically dead and the site is not allowing me to. I wouldn’t recommend using this florist sadly.”

Helpful Report

Posted 8 months ago

Hi Val, I’m really sorry to hear that your bouquet didn’t last as expected and that the experience has been frustrating. That’s disappointing, especially after the initial good impression. We’d like to look into this and make things right. Please contact our customer services team at customerservices@appleyardlondon.com with your order number and any photos or details you can share. We’ll review what happened and discuss a suitable resolution. Thank you for taking the time to feed back. We appreciate the chance to address this. Warm regards, Team Appleyard London

Posted 8 months ago

“I went all the way through the ordering process to the last page, only to find that as the arrangement I'd selected included lilies, it wasn't appropriate to be sent to someone who had cats. I then started again, and put 'no lilies' in the search engine, and it came up with all the bouquets with lilies in. So, very helpful in informing you of the unsuitability of an arrangement for cats, but not very helpful if you want an arrangement which is suitable for cats; I therefore had to buy flowers from an alternative supplier. There also doesn't appear to be a way of phoning or emailing this company about a general query, which I would have done, rather than posting this review.”

Helpful Report

Posted 1 year ago

Hi there, Thank you for taking the time to share your thoughts with us. I'm truly sorry to hear about the challenges you faced with our ordering process and the search feature. It’s important to us that our customers find suitable options easily, especially when considering pet safety. We appreciate your feedback regarding the lack of direct communication options, and I understand how this can be frustrating. We are continuously working to enhance our service and your comments will certainly help guide those improvements. If you have any other questions or need further assistance, please feel free to reach out to us directly at customerservices@appleyardlondon.com. Thank you for your understanding. Warm regards, Team Appleyard London

Posted 1 year ago

“I messed up on the delivery date but despite reaching out via the dreaded chatbot immediately after placing the order was unable to change it. Flowers duly arrived padded out with an awful lot of cheap foliage including some sort of floppy yellow weedy stuff. The arrangement was a bit chaotic and not that neat, mango calla's sublime and the hydrangea had a fabulous depth of colour and iridescence but overall this bouquet needs more finesse and less foliage to justify the price.”

Helpful Report

Posted 1 year ago

“Yet again another poor month of our annual subscription which was an 80th birthday gift for our Mum. Repeated issues with quality. Photos are 5 days apart. Lilies never even opened. Will never order from Appleyard again.”

Helpful Report

Posted 1 year ago

Hi there, Thank you for sharing your feedback, and I'm truly sorry to hear that your experience was disappointing. We understand how special an 80th birthday gift can be and it’s disheartening to know we didn't meet your expectations this time. Quality is something we take very seriously and your concerns are invaluable for our improvement efforts. We would like the opportunity to address this and make things right for you. If you’re open to it, please reach out to us at customerservices@appleyardlondon.com so we can discuss your experience further. Best regards, Appleyard London Customer Support Team

Posted 1 year ago

“My daughter purchased flowers for my wife for Mothers Day. The quality is very poor, I purchased better from Tesco! Very disappointed and money wasted!”

Helpful Report

Posted 1 year ago

“SW15 3TT Really disappointed with the flowers sent= nice rose bulbs which started drooping after a couple of hours and got quite dry despite our best efforts. Sorry for my son who wanted me to have nice flowers for Mother's Day. Disappointed and disappointing”

Helpful Report

Posted 1 year ago

“I ordered based on an offer of 40% discount. The prices weren’t 40% off by any means, however I thought they looked nice and would arrive as required. When they did arrive I was very disappointed and the small size of the flowers, the lack of foliage, and the quality of the flowers themselves. To say the bouquet should have been over £50, I have seen better petrol station flowers. I was too embarrassed to gift them.”

Helpful Report

Posted 1 year ago

Hi, Thank you for taking the time to share your experience, and I’m truly sorry to hear that your expectations were not met. We aim to provide beautiful products that reflect the quality we promise, and I regret that we fell short in this instance. Your feedback about the size and quality of the flowers is incredibly valuable to us, as it helps us understand where we need to improve. We want our bouquets to bring joy and be worthy of gifting, so I can understand your disappointment. If you would like to discuss this further or explore options with us, please reach out to customerservices@appleyardlondon.com. We genuinely appreciate your feedback and hope to regain your trust in the future. Best regards, Appleyard London Customer Support Team

Posted 1 year ago

“To many green foliage and roses past their best.”

Helpful Report

Posted 1 year ago

Hi there, Thank you for your feedback. I'm sorry to hear that you found the bouquet lacking in fresh roses and that the greenery was overwhelming. We aim for a balanced and vibrant arrangement, and I appreciate your insights as they help us improve. If you’d like to discuss this further or share more details about your experience, please feel free to contact us at customerservices@appleyardlondon.com. Your satisfaction is important to us, and we hope to have the opportunity to make things right. Best regards, Appleyard London Customer Support Team

Posted 1 year ago

Appleyard London is rated 4.6 based on 12,600 reviews